Creative Frontiers LLC

BACKGROUND

Please describe your company and position.

I am the Director of Marketing and Communications of ISN

Describe what your company does in a single sentence.

The International Society of Nephrology, established in 1960, is a global professional medical association committed to advancing kidney health worldwide through education, grants, research, and advocacy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Frontiers LLC to accomplish?

• Craft a captivating video for the opening ceremony of our annual congress

SOLUTION

How did you find Creative Frontiers LLC?

Professional contact

Why did you select Creative Frontiers LLC over others?

• Great culture fit
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work: Concept refinement, video editing, and animation for the congress opening video.
Key deliverables: One fully produced opening video (2.5 minutes), including animated elements, visual storytelling, and final formatted files for event presentation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A a high-quality opening video delivered on time for the congress, helping set the tone for the event and supporting a strong start to the program. The final video successfully translated the concept into a clear visual narrative that engaged the audience and aligned with the congress theme.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very collaborative, easy and open communication, on-time/ahead of time delivery, and always willing to go the extra mile.

What was your primary form of communication with Creative Frontiers LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Creative Frontiers LLC was a great partner in developing the opening video for our congress. From concept to final delivery, they were flexible, creative, and always available to support. They acted as a true sparring partner throughout the process, helping shape ideas into a strong final result. It was a pleasure working together.

Are there any areas for improvement or something Creative Frontiers LLC could have done differently?

Nothing comes to mind. 

BACKGROUND

Please describe your company and position.

I am the Digital Communications Manager of Beneficent Technology

Describe what your company does in a single sentence.

Benetech is a nonprofit that develops software and programs to make education and information accessible for people with disabilities and underserved communities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Frontiers LLC to accomplish?

• Website Re-Design
• Website Maintenance

SOLUTION

How did you find Creative Frontiers LLC?

Referral

Why did you select Creative Frontiers LLC over others?

• Good value for cost
• Referred to me

How many teammates from Creative Frontiers LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accessibility Enhancements Resolved ARIA role and attribute misuse. Corrected heading level inconsistencies and ensured unique ARIA labeling in carousels. Rebuilt footer structure to meet accessibility compliance standards. Improved website header for accessibility and functionality. Addressed color contrast issues and corrected distorted image rendering in Safari. Implemented accessible form error handling and validation feedback. Conducted accessibility validation on new updates to ensure WCAG compliance. User Experience & Design Developed a new design template for the entire site. Created customizable work areas (or new templates for designated sections, as determined). Introduced interactive buttons and improved navigation/menu structure. Designed a new homepage video template to feature the Who is Benetech video. Implemented a scrollable homepage that transitions into a highlights slider. Redesigned donation and giving tabs/pages for improved clarity and usability. Branding & Visual Identity Updated all site logos, applying Benetech’s new branding style guide. Integrated new color palette, typography, and messaging consistently across the site. Replaced outdated logos, palettes, and legacy messaging. Maintenance & Quality Assurance Performed ongoing updates, cross-browser testing, and responsive design checks. Monitored site content, responsiveness, and performance. Cleared and redirected all 404 pages to improve navigation and user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accessibility & Compliance:

Website elements updated to meet WCAG 2.1 AA standards, including ARIA roles, color contrast, and heading structures.
Reduction in accessibility errors flagged by automated tools (e.g., axe, WAVE, Lighthouse).
Improved screen reader compatibility across navigation, forms, and carousels.

Performance & Usability:

Faster load times and smoother rendering across browsers, particularly Safari.
Fully functional responsive design across desktop, tablet, and mobile devices.
Error-free form validation, leading to improved completion rates and fewer user frustrations.

Design & Branding Consistency:

Full rollout of Benetech’s updated brand identity across the site, with 100% of old logos and outdated color palettes replaced.
Enhanced navigation and redesigned donation/give pages, providing a clearer user journey.
Launch of a scrollable, interactive homepage featuring a new highlights slider and video template.

Quality Assurance:

Ongoing monitoring and resolution of cross-browser issues with consistent validation of accessibility on new updates.
All broken links and 404 pages identified, cleared, or redirected, improving SEO and user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Creative Frontiers demonstrated strong project management throughout the engagement. Deliverables were completed on time, and the team consistently adapted to Benetech’s needs as they evolved. Communication was proactive and reliable, with weekly Friday meetings held with Uniza to address larger challenges, align on priorities, and ensure progress remained on track.

Uniza and Muneeb were standout contributors, consistently responding promptly to requests, addressing issues quickly, and asking clarifying questions when needed to ensure accuracy. Their responsiveness and attention to detail helped maintain momentum and resolve potential roadblocks before they escalated.

This collaborative approach allowed the project to stay on schedule while ensuring accessibility and design requirements were met to Benetech’s standards.

What was your primary form of communication with Creative Frontiers LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Creative Frontiers was their ability to quickly turn around complex deliverables while actively learning and adapting to accessibility standards that were new to them. They conducted thorough screen reader testing and worked closely with Benetech’s accessibility experts, incorporating feedback on the fly to ensure that the site was usable for audiences with learning differences and physical disabilities, including low vision and blindness. Their willingness to ask questions, apply guidance in real time, and build their knowledge as the project progressed ensured that the work not only met technical requirements but also aligned with our mission of accessibility and inclusion.

Are there any areas for improvement or something Creative Frontiers LLC could have done differently?

While Creative Frontiers delivered high-quality work and demonstrated strong responsiveness, one area for potential improvement would be proactively deepening their initial understanding of accessibility standards for audiences with learning differences and visual impairments. While they adapted quickly and learned on the fly, having more upfront familiarity with these specific accessibility needs could have reduced some early iterations and questions.

Additionally, while weekly check-ins with Uniza were effective, more frequent brief updates on smaller tasks or milestones could have further streamlined communication and allowed for even quicker adjustments during implementation.

Overall, these are minor areas and did not impact the project’s success, but addressing them could enhance efficiency for future engagements.

BACKGROUND

Please describe your company and position.

I am the Quality Improvement Analyst of Alaska Primary Care Association

Describe what your company does in a single sentence.

The Alaska Primary Care Association’s (APCA) mission is Advancing Alaska’s Wellness. The organization’s vision is to be the ally for all Alaskans to live their healthiest lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Frontiers LLC to accomplish?

• Create animated video to emphasize importance of preventative cancer screenings

SOLUTION

How did you find Creative Frontiers LLC?

Research

Why did you select Creative Frontiers LLC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Creative Frontiers LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of video production services (the "Work") is the production of video(s) which include (for each):
• Script and mood board
• Storyboard
• Voice over
• Animatic
• Draft Video
• Final Video
Total Minutes of the produced "Work":
• minute
Voice over Language(s)
• English
What's Included in the "Work":
1 Minute Character-based, Storyline driven custom animation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1 minute animated video that covered all our requests in the timeframe desired

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time. Communication was transparent and impressively responsive. Minor edits or clarifying questions were answered in less than one business day. 

What was your primary form of communication with Creative Frontiers LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Staff are spread out all over the world and have streamlined their communication flow. I always felt that we were all on the same page. What might have seemed as nit-picking or being overly picky was met with compassion and immediately changed to match our preferences. 

Are there any areas for improvement or something Creative Frontiers LLC could have done differently?

none come to mind. I hope to have the opportunity to work with them again in the future. 

BACKGROUND

Introduce your business and what you do there.

I’m a partner at Apollo Messaging.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creative Frontiers LLC?

We needed an animated video for a political ad.

SOLUTION

What was the scope of their involvement?

Creative Frontier produced a 30-second animated video for a political ad. We had an initial meeting with their team to walk us through the process. Then, we gave them the materials they needed, and they went into production. After that, they gave us a draft of the video, and we requested edits, which they implemented until the video was finished.

What is the team composition?

We worked with 2–3 teammates from Creative Frontiers LLC, but our main point of contact was Hoora.

How did you come to work with Creative Frontiers LLC?

Mustafa cold-called me. After talking with him, we felt confident Creative Frontiers LLC would give us a great product.

How much have you invested with them?

We spent around $8,000.

What is the status of this engagement?

We worked together in October 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were thrilled with the video. It was fantastic and met our expectations.

How did Creative Frontiers LLC perform from a project management standpoint?

Creative Frontier delivered ahead of time and on budget. We mostly communicated via email.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Hoora was great. Everything was smooth, and she was responsive and helpful. She was fantastic to work with.

What did you find most impressive about them?

Creative Frontiers was responsive and helpful.

Are there any areas they could improve?

There’s nothing they could improve on.

Do you have any advice for potential customers?

Trust them because they’ll do a great job.

BACKGROUND

Please describe your company and position.

I am the Vice President of Communications of Anera

Describe what your company does in a single sentence.

Anera delivers humanitarian relief and development programs in Palestine, Lebanon and Jordan.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Frontiers LLC to accomplish?

• Create an animated film

SOLUTION

How did you find Creative Frontiers LLC?

Referral

Why did you select Creative Frontiers LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Creative Frontiers LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creative Frontiers created a 1-minute animated film honoring Anera's staff and emergency donors who came out in support of Gaza since the war began in October 2023. We provided flow ideas, the voiceover narration and some ideas for graphics, based on the marketing materials for the Annual Dinner, during which the film was to be shown.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Creative presented us with a beautifully made 1:04-minute animated film that followed our specs perfectly. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very organized and on top of timing/deadlines. Sometimes we had to be nudged, and they did it kindly and patiently, despite time running out. They were also very responsive to our requests.

What was your primary form of communication with Creative Frontiers LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to stay on track and on time. And the people were lovely to work with. 

Are there any areas for improvement or something Creative Frontiers LLC could have done differently?

No, I don't think so.

BACKGROUND

Please describe your company and position.

I am the CEO of Brand Safety Institute

Describe what your company does in a single sentence.

The Brand Safety Institute's mission is to continuously drive a healthy and sustainable digital advertising ecosystem by raising awareness of brand and people safe practices through thought leadership, community, education, and certification.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Frontiers LLC to accomplish?

• Create a virtual education module on a key industry topic

SOLUTION

How did you find Creative Frontiers LLC?

They cold called me

Why did you select Creative Frontiers LLC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Creative Frontiers LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and build a virtual educational module focused on industry best practices for Keyword Block Lists (in digital advertising). The project started with a PDF outlining the best practices and visual branding guidelines from the two organizations co-producing the module. Interim deliverables included:

• a mood board
• storyboard
• an animated introductory video. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

draft deliverables

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time and questions/edits were acknowledged and either incorporated quickly into the work or responded to with suggested potential solutions/recommendations.

What was your primary form of communication with Creative Frontiers LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

Creative Frontiers has been fantastic to work with. The team is talented and desires to create exceptional outcomes for us as their clients.

Are there any areas for improvement or something Creative Frontiers LLC could have done differently?

This project went off without a hitch so no suggestions for things they could have done differently/better.

UPDATED REVIEW

This review was published on 3/16/2023
Co-Founder, Brand Safety InstituteEducation

Ashburn, Virginia

1-10 Employees

Jan 2022 - Ongoing

$50,000 to $199,999

Verified

Project summary
Frontiers Animation has produced an educational video series for a professional education firm. The videos focus on the reduction of hate speech in SMBs. Around 18 videos are in English, and 18 are in Spanish. 

Feedback summary
Thanks to Frontiers Animation, the stakeholders are happy with the video series. The team has delivered the videos on time and within budget. They've managed the project well, and their members are flexible regarding timeline changes. Their understanding of the client's desired tone is also spot on. 

BACKGROUND

Please describe your company and position.

I am the Co-founder of Brand Safety Institute

Describe what your company does in a single sentence.

Professional education, certification, and peer-to-peer community for brand safety professionals in the digital advertising supply chain.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Frontiers Animation to accomplish?

• Educate consumers about online hate speech and what they can do to help combat it

SOLUTION

How did you find Frontiers Animation?

Other

Why did you select Frontiers Animation over others?

• High ratings
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of an educational video series covering a variety of topics related to online hate speech and ways consumers and small/medium-sized businesses can help reduce it. The initial set of deliverables included 18 videos in English, 18 videos in Spanish. Services also included translating an existing brands to videos, translating scripts and on-screen words, and sourcing/management/production of voice talent.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The stakeholders who will be showcasing the videos are extremely happy with them
• Work was done on time and for the promised cost

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was strong. Target project schedules were developed and reviewed periodically. The team regularly delivered within promised deadlines. In the event of changes in scope/requirements, they pivoted quickly and indicated any changes to timeline and/or cost those changes might cause before starting the adjusted workstream.

What was your primary form of communication with Frontiers Animation?

Virtual Meeting

What did you find most impressive or unique about this company?

They quickly understood the tone we were trying to strike with the videos we were developing and delivered consistently on that tone

Are there any areas for improvement or something Frontiers Animation could have done differently?

No, I have been extremely happy with their service and we are in the process of working with them on a next significant project.
STAR RATINGS
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5

BACKGROUND

Please describe your company and your position there.

I work for the Rights and Resources Initiative as a Communications Associate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frontiers Animation?

We hired Frontiers to create a short, effective animated video about a somewhat complicated topic. They were mazing to work with - responsive, communicative, and understanding.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a great initial meeting and they were able to do what we needed done. We also liked that their team members were based around the world. As a global nonprofit, we appreciate geographic diversity.

Describe the project in detail and walk through the stages of the project.

We started with a script which we sent over to them to copyedit and ensure the flow was good for video. They created a moodboard, then storyboard, then gave us options for the VoiceOver, then animated the video and put everything together. At each stage, they were patient and responsive to our feedback.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with mainly an account manager, Arifa, who streamlined the Frontiers work.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our 100+ person team was thrilled with the video. It has not launched yet but it effectively communicates what we are trying to say and is the perfect tool for launching our Community-Supported Monitoring system.

How effective was the workflow between your team and theirs?

Extremely.

What did you find most impressive or unique about this company?

Their timeliness and responsiveness, they always "got" what we were trying to portray, and their diversity.

Are there any areas for improvement or something they could have done differently?

Honestly no, and I know that's not helpful but it's true!

BACKGROUND

Please describe your company and your position there.

I'm the communications director for a civil rights organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frontiers Animation, and what were your goals?

We wanted to create easy to understand explainer videos to introduce our audience to the civil rights concerns that stem from government algorithms as we start doing more work in this area.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for production companies that shared our values, in addition to having a great client list and sample work.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We made 8 videos total - 4 in English and 4 in Spanish - about 4 separate issue areas within government algorithms. We had a series of meetings, including collaborative script writing, story board revisions, and VO selection.

Who did you work with and what was the feedback process like?

We worked with our project manager and the CEO on all aspects of our project. Feedback was always well received and implemented quickly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This series has generated considerable media attention and is the first project of its kind that we've done at the organization -- we are getting interest across the organization in doing more video like this, and are already starting to work on our next project!

Describe their project management style, including communication tools and timeliness.

Everyone was very responsive to email, and project timelines were easy to understand and adjust. Frame.io was an excellent platform for providing video feedback on.

What did you find most impressive or unique about this company?

They were kind, enthusiastic, receptive to feedback, and very professional throughout.

Are there any areas for improvement or something they could have done differently?

I only wish that we could do more with them!

BACKGROUND

Introduce your business and what you do there.

I’m the designated community lead for the Hispanic Latinx community at the North Carolina Community Engagement Alliance (NC CEAL), which is funded by the National Institutes of Health. I co-lead a team that has engaged the Latino community on COVID-19 issues and the importance of vaccination.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Frontiers Animation?

When the project started, COVID-19 rates for Latinos in North Carolina were 10 times those of the general population. This community had been disproportionately affected by the COVID-19 pandemic, and vaccines were just becoming available at the time.

The Centers for Disease Control and Prevention (CDC) and our own state Department of Health and Human Services had both been providing quality information, but it was too academic and complicated in its presentation. We were looking to create simple, straightforward, and culturally appropriate materials that communicated the same information to us as Latinos in North Carolina and honored our culture.

SOLUTION

What was the scope of their involvement?

We began the engagement with Frontiers Animation by creating concepts, topics, and content for five animated videos. We used animated characters that Frontiers Animation had previously created for our partners in Arizona and California. Frontiers Animation wrote dialogue for those characters.

We gave Frontiers Animation data, and they created graphics with simple percentages. They communicated what the CDC and state authorities were saying, but presented it in a way that really resonated with our community.  

Frontiers Animation facilitated our English discussions, translated everything, and delivered work in Spanish. They then created draft videos. We gave feedback and made additions regarding the script, characters, voices, and the look of the drafts. 

Frontiers Animation helped us hone in on the wording, and we helped them account for the connotations of certain words in different Latino cultures. We wanted a couple of the new characters in some of our videos to have more melanin to represent the full Latino spectrum. Overall, our changes throughout the process were small.

After receiving their initial batch of finished videos, we found it in our budget to animate two additional videos. One was about the vaccination of children aged 5–11, and the other was about the importance of mental health during the COVID-19 pandemic. For no additional charge, Mustafa (Managing Director) also gave us audio files that we could broadcast via radio and comics that we could print.

What is the team composition?

We worked directly with Mustafa and one project manager. They coordinated with their team behind the scenes.

How did you come to work with Frontiers Animation?

Our partners in Arizona and California had already created a few animated videos with them, and we loved the animated characters in those videos, so we reached out to Frontiers Animation.

How much have you invested with them?

We paid $6,000 per animation.

What is the status of this engagement?

We worked with Frontiers Animation from April 2021–January 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m excited to say that we were amazed by their quality of work. The videos were crisp, with no technical issues. The mileage that we’ve gotten out of our investment in this project is extensive. 

We created a Facebook page and posted everything that Frontiers Animation created for us: The animations, PDFs, and all of the comics. In a few months, our Facebook page jumped from a few hundred people to well over a thousand. We’re really pleased with that metric. Each of those people might have also shared our materials with others.

The print comics that Frontiers Animation provided us for free were fabulous because not everyone we’re trying to reach has internet access, and they’re not necessarily active on social media. We were able to print photo novella comic strips to give them when they came in for services related to COVID-19.

The materials were so well received that a local Spanish newspaper with a circulation of 15,000 printed a full page of our comics for free every week in November 2021, part of December 2021, and in January 2022. This newspaper was offered for free in bodegas, helping us reach our full community.

The full impact of these messages is immeasurable — we’ve touched many people through these animations and messages. These materials are reaching the people that we wanted to reach in our community.

At least three colleagues have since reached out to Frontiers Animation with messages that they want to communicate to our Latino community. They saw how professionally produced our animated videos were, and how clearly Frontiers Animation communicated important information.

The content and cultural appropriateness of their videos were amazing. Each of us could identify with at least one character in each of their videos. Frontiers Animation was amazing at helping us hone in on the wording. Their team knew how to speak to our community, and that ability went a long way. They also formatted data in intuitive graphics with pretty colors, simple percentages, and wording that hit home with our community. 

How did Frontiers Animation perform from a project management standpoint?

The project manager that I worked with was excellent. We were amazed by Frontiers Animation’s timeliness. They delivered quickly, within 3–4 weeks, which was important because these messages were urgent. We did tweak one deadline a little because not all of our team members were available during the holidays.

Their team is located all over the world, but they always met with me at times that were convenient for me. We communicated via email and weekly Zoom meetings during production.

Frontiers Animation was very responsive and receptive to our feedback at every step. They quickly made every modification that we asked for. They were a very collaborative team, and whoever worked behind the scenes really listened to our feedback. Overall, we had such a pleasant experience working with their team.

What did you find most impressive about them?

I found their quality, professionalism, timeliness, and benefit-cost ratio impressive.

The quality of their animation was impeccable — they’re superb in their field, especially considering the price. They showed great commitment to ensuring that the product was what we wanted. The team we worked with at Frontiers Animation was wonderful — I’d work with them again anytime.

Mustafa was generous in giving us more than was included in their original quote. For example, we only paid for animations but he also gave us audio files from the animations to share with radio stations. One of our animations was originally supposed to be one minute long but ran to two minutes. Mustafa stepped in to deliver the full two minutes without cutting any information, as all of our messaging was important.

Are there any areas they could improve?

The only time we really nitpicked was when we edited a lot of Spanish-specific punctuation errors in their translated material, specifically exclamation points and question marks. Everything else was fine.

Do you have any advice for potential customers?

Keep that communication flowing — stay connected, give them feedback, and be flexible. You’re going to get what you ask for and probably a little bit more. Make sure to ask for exactly what you want and share your thoughts, though, because they can’t read your mind.