Crafty Penguins

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Station Automation

Describe what your company does in a single sentence.

SAAS for fire and EMT agencies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Crafty Penguins to accomplish?

• Manage Infrastructure
• Monitor systems.
• Manage move to new platform.

SOLUTION

How did you find Crafty Penguins?

Online Search

Why did you select Crafty Penguins over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Crafty Penguins were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were a small but growing SAAS company that needed both networking support and assistance in ongoing network support and also growth and migration to the AWS platform.  Key metrics included:

Monitoring platform performance

Clearing key bottlenecks

Incident Response

Planning and implementing migration to the AWS platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They helped optomize our database for more efficient operation during peak times.

They streamlined our platform at Racksapce.

They engineered and facilitated our migration to AWS.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I have nothing but respect and gradification for the service and the people at Crafty.  They did everything we asked them to and more.  They were there when we needed them and delivered what we requested and more.  They were available and responsive and resolved any issue we had.

What was your primary form of communication with Crafty Penguins?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It's a very personal tech company.  They are NOT a tech support call center.  They were like co-workers every time we interacted.  They were like a part of our company, and, moved us smoothly through a transition point in our company's growth.

Are there any areas for improvement or something Crafty Penguins could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the CEO of an advertising & marketing company 

Describe what your company does in a single sentence.

Digital marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Crafty Penguins to accomplish?

• Server Management
• Server Security
• 24/7 Site Monitoring

SOLUTION

How did you find Crafty Penguins?

Online Search

Why did you select Crafty Penguins over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Crafty Penguins were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Server management
• Security patching
• Cloud infrastructure management
• 24/7 systems monitoring
• Malware removal
• IT consulting
• DevOps Consulting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Stable cloud infrastructure
• Secure cloud infrastructure
• Server hardening
• 100% site uptime
• Prompt patch management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When the team at Crafty Pengions says they'll do something, they do it. Every time. 
Projects were acurately scoped, understood and delivered without ever missing a beat.
Communication was prompt via phone, email and Slack.
Whenever we needed them, they were there for us.

What was your primary form of communication with Crafty Penguins?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

For this type of service, the most important thing is having a partner you can fully and completely trust. Crafty Penguins is that partner.
They are always reliable and dependable and bring true subject matter expertise. They are experts at their craft.

Are there any areas for improvement or something Crafty Penguins could have done differently?

The team always sought proactive feedback, which led to an incredibly strong long term partnership.