Copper Digital

BACKGROUND

Please describe your company and position.

I am the Marketing/Communication Strategist of Postpartum Support International

Describe what your company does in a single sentence.

The purpose of the organization is to increase awareness among public and professional communities about the emotional changes that women experience during pregnancy and postpartum.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Copper Digital to accomplish?

Create a iOS and Android app that connects individuals to services

SOLUTION

How did you find Copper Digital?

Online Search

Why did you select Copper Digital over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Copper Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Copper Digital came through for us in this project. They delivered two amazing apps, one for iOS and one for Android, which has become crucial for Postpartum Support International. These apps are functional and look fantastic, making them user-friendly for everyone. 

We got wireframes, mockups, and detailed design documents that helped us envision the journey. Plus, they were super thorough with testing, ensuring everything ran smoothly. They even helped us launch our apps on the App Store and Google Play Store and are coordinating the launch brilliantly. No doubt, Copper Digital exceeded our expectations!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Well-coordinated effort and overall collaboration as we have ready-to-go LIVE apps within eight weeks.
• Seamless support by Penney and the Copper Digital team, especially the proactive approach and guidance by Rupak, CEO of North America, made the entire process and engagement streamlined and efficient. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Copper Digital's project management was highly effective and responsive. They delivered project milestones on time, ensuring a seamless workflow and meeting our project deadlines. Their communication was open and responsive, promptly addressing our queries and change requests. 

Copper Digital effectively collaborated with our internal team, fostering a productive working relationship. Moreover, they demonstrated adaptability when faced with unforeseen challenges, providing innovative solutions to keep the project on track. Overall, their project management significantly impacted the project's success.

What was your primary form of communication with Copper Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One remarkable aspect of this company that left a lasting impression was its agility and adaptability. Throughout the project, they displayed an exceptional ability to pivot and adjust strategies in response to emerging trends and user feedback. This flexibility ensured that our postpartum support apps remained relevant and responsive to our users' evolving needs. 

Their capacity to stay ahead of the curve and continuously fine-tune the project was a standout quality that made them an outstanding partner.

Are there any areas for improvement or something Copper Digital could have done differently?

Expanding their offerings to include user training sessions could further empower our team to leverage the app's full potential effectively. These suggestions are minor and constructive, as Copper Digital has been an excellent partner in delivering our Postpartum Support apps.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a product management software for enterprises. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Copper Mobile?

We needed Copper Mobile’s web app development services. I was looking for developers, designers, and architects to help me build our MVP. 

SOLUTION

What was the scope of their involvement?

Copper Mobile has developed our MVP. I’ve given them the documentation of my vision and ideas, and then they’ve worked on a series of daily tasks. They use Bubble for prototyping, and the team has been involved in all design work. They’re also in charge of the development of the app and the subsequent addition of new features. 

What is the team composition?

I’ve spoken to their CEO, and a project manager is engaged to manage the project. A developer and a designer are working with us. 

How did you come to work with Copper Mobile?

I’ve known Copper Mobile for a while; I engaged them in the past in previous work positions. 

How much have you invested with them?

We’ve invested close to $35,000. 

What is the status of this engagement?

We started working together in August 2022, and the engagement is ongoing. We expect to finish the project by December 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t launched the MVP yet, so we don’t have any metrics available. However, I’m pretty satisfied with Copper Mobile’s work so far. 

How did Copper Mobile perform from a project management standpoint?

We have daily calls with the developer and the project manager. We discuss what will be accomplished at a given time. In terms of tools, we use Google Spreadsheets to share documents. 

What did you find most impressive about them?

I’ve had a great working relationship with them. I always find them highly flexible and easy to work with — that distinguishes them from the rest. 

Are there any areas they could improve?

No, there aren’t any. As a client, I always expect things to be faster, but Copper Mobile is doing pretty well. 

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Deloitte, one of the largest professional services firms. We have between 300,000–400,000 employees. I specialize in public service systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Copper Mobile?

Our company had a state government deal, and our internal team’s skill set in native mobile app design, delivery, and testing wasn’t as prevalent as we needed it to be. We hired Copper Mobile to fill a gap in our delivery team for this particular contract.

SOLUTION

What was the scope of their involvement?

Copper Mobile designed and implemented a native mobile application for Android and iOS. We did the business analysis and screen designs on our side and gave the team a specification package. The package included the screens, the required business logic, and the APIs to deliver these services through the mobile app. They took that information, codified it, and developed design artifacts and software assets to implement business logic and exception handling.

The app helps hunters tag carcasses from their kills in Montana. The state is large and rural, and many people travel there to hunt and fish annually. Rather than using paper tags, the app allows hunters to digitally tag an animal they've put down in the field, so they don't have to carry additional items. They can also show field enforcement officers the barcoded tag on their phones. The field enforcement officer also has an app that can scan and validate the integrity of that tag. 

The Copper Mobile team set up the client for a build server process during the transition period so they could take the baton from us once the contract was over. They trained the client to make changes to the app, build the code, upload it to the app stores, and walk through the development cycle. 

What is the team composition?

We worked with 15–20 teammates from Copper Mobile. 

How did you come to work with Copper Mobile?

We learned about them through one of our previous opportunities on the federal side of our business. When we were going through this project's analysis, we concluded that we needed a subcontractor based on the timelines and the availability of people. My peer suggested using Copper Mobile, so we engaged them and started conversations about the project's scope and resource availability. Ultimately, the stars aligned, and we were able to get Copper Mobile. 

What is the status of this engagement?

Our collaboration started in April 2021. We had the first release in March 2022 and the second one with additional features in August 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The app Copper Mobile developed was received well by the hunting community. The hunters loved it, and so did our client, the governor of the state, the state CIO, and various other state leaders. Overall, the community saw the app as a nice value add. 

Moreover, the outcome met our client's expectations and exceeded them. The app's quality was high, and Copper Mobile was extremely responsive to our needs when we needed to tweak something. We worked really long hours with them coming up to the first release. For my next native mobile application project, I would strongly consider using Copper Mobile again. 

How did Copper Mobile perform from a project management standpoint?

They did well with project management. Their team is based in India, and we have an India-based team, too, which worked out extremely well for us. We connected our leads in India with theirs, and they would have daily calls using Agile-style communication. Both teams were in sync; when we were doing API work, they wore doing mobile work. We managed the project as a single team, so we had no real hiccups. 

They delivered on time and within the budget. We had various channels of communication. For example, I could call their CEO directly if I needed to. Meanwhile, the integrated team collaborated using Microsoft Teams for shared files and Zoom for the daily stand-up meetings. 

What did you find most impressive about them?

Copper Mobile's strength was their responsiveness. Good partners need to be flexible and know when to grind things. In a typical client environment, vendors don't get all the requirements upfront; the client requests features later. We had ebbs and flows, and Copper Mobile understood the need to judge our success by the client's outcome. They were flexible in embracing new requirements and fixing things that weren't exactly right. Overall, they were a good integration and collaboration partner. 

Are there any areas they could improve?

Any shop in the world could tweak things. However, we judge success by outcomes, and Copper Mobile achieved the outcome and was a good collaboration partner. 

Do you have any advice for potential customers?

Make sure that you define the scope of what you want, the timeline, the expectations, and the acceptance criteria needed so that both parties can agree. As long as you have a good agreement between two parties, everything should work, barring any personality conflicts.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Turnpoint Services, a multi-location service provider for residential and retail customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Copper Mobile?

We had created a manual process that wasn’t scalable, so we needed Copper Mobile to convert it into a scalable software program.

SOLUTION

What was the scope of their involvement?

Initially, Copper Mobile interviewed us to clearly understand what we were looking for. Then, they created a clear scope of work and an execution plan, defining the development ecosystem and the technology stack for the project. After that, they assigned a dedicated team and a team leader to take over the project.

Within six months, Copper Mobile delivered a working prototype of the program. The next month, we went through final revisions and changes, and we then went into the beta testing phase. Later, we launched the pilot phase for using the product. We were so happy with their work that we’ve continued working with them for post-launch support since then.

For this project, the key technology stack includes Python, Node.js, GitHub, MySQL, Angular 9, HTML, and CSS. In addition to software development, Copper Mobile has also been in charge of the design work involved.

What is the team composition?

I’ve worked with a project manager and around eight other people from Copper Mobile, including UI/UX designers, business analysts, QA engineers, UI developers, backend API developers, and a couple of data scientists.

How did you come to work with Copper Mobile?

A member of our executive leadership team had worked with Copper Mobile on a prior project.

What is the status of this engagement?

We started the project in July 2021, and we had a working prototype by January 2022. We made changes in February 2022, did the beta testing in March 2022, and launched the pilot program in May 2022. Since June 2022, we have Copper Mobile on a yearly retainer contract for post-launch support and further development. Our goal is to continue improving the capabilities of our system.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Copper Mobile’s designs have exceeded our expectations. We’re still in the pilot phase, so we haven’t fully rolled out the program. Still, we’ve seen a 20% improvement in our production in the locations in which we’re using the program.

How did Copper Mobile perform from a project management standpoint?

Our engagement with Copper Mobile has run quite smoothly; they’re great communicators, and they’re very collaborative. Additionally, they’ve been outstanding listeners. From the start, they took our concepts and created the program we needed, as opposed to creating a concept themselves and trying to sell it to us.

Throughout the development process, they documented the timelines and deliverables, and we held weekly status meetings. Their team was always on time for those meetings, and they never canceled or rescheduled one. Additionally, they recorded those meetings, gave us access to the recordings, and provided us with overview feedback of each meeting. Additionally, we had daily interactions with their team members. We used Microsoft Teams, Zoom, and GitHub for communication and project management.

What did you find most impressive about them?

Copper Mobile has documented everything they plan to do, and they’ve done it without delay, which is impressive.

Are there any areas they could improve?

No, we’re very pleased with them.

Do you have any advice for potential customers?

Copper Mobile is a very capable organization, no matter how big or small the projects they work on are.

BACKGROUND

Please describe your company and your position there.

I am working as an IT project Manager on the client side i.e., Pilot Freight.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Copper Mobile, and what were your goals?

Copper Mobile was hired to build the mobile and progressive web apps from scratch to help business improve their workflows and operations.

SOLUTION

How did you select this vendor and what were the deciding factors?

We went through the proper protocol of hiring a vendor for this project i.e. through RFP process and bidding. Copper Mobile was the leading contender keeping in mind the pricing and services they offer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope included the delivery of Driver, Scanner and Compass dispatcher apps including design documentation, JIRA storyboard for regular cadence, QA services, and Postproduction Support along with project management.

How many resources from the vendor's team worked with you, and what were their positions?

A good mix of IT resources worked for Pilot Freight Mobile Apps project i.e. Developers, Designers, QA resources & Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered as per expectation within the reasonable timeframe.

Describe their project management style, including communication tools and timeliness.

Project Management was good, and the tool used was JIRA to track all the ongoing development and bug fix efforts. The project methodology used was Hybrid Agile.

What did you find most impressive or unique about this company?

Their knowledgeable resources, good communication, and subject matter expertise were outstanding. The QA assigned to this project was exceptional.

Are there any areas for improvement or something they could have done differently?

My suggestion would be to use a business requirement document along with FIGMA for the signoff to avoid any scope creep.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a text-space mobile application interface; we focus on eliminating paper receipts during any transaction within the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Copper Mobile?

We needed help with the creation of our mobile app.

SOLUTION

What was the scope of their involvement?

Copper has been developing an Android and iOS mobile app for our company that’ll run through Native. Before diving into full app development, they did the mockup for the product we wanted to create. We met with Copper’s team for two consecutive weeks; in the first week, we did in-person meetings, and the second one was full of virtual encounters where we went through the functionality, layout, and other details of the app. The platform we’re building focuses on eliminating all paper-based receipts by doing a digital transaction of every ticket.

In addition to that, they’ll do maintenance and updates for our app and website as well.

What is the team composition?

We’ve been working with at least 15 members of their team, including Gaurab (Project Manager), who is our main point of contact.

How did you come to work with Copper Mobile?

We found them by doing online research.

How much have you invested with them?

The total cost of the project will be around $20,000.

What is the status of this engagement?

We started working together in June 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They go above and beyond with their work and commitment to help us grow our company — everything they bring to the table is what makes us stick with them, and they’ve been meeting our expectations.

How did Copper Mobile perform from a project management standpoint?

They’re excellent at sticking to our schedule and budget. In terms of tools and communication, we use Slack, Skype, and Jira.

What did you find most impressive about them?

Their attention to detail and responsiveness is what distinguishes them from other providers. Also, their on-demand problem solving is one of their key strengths.

Are there any areas they could improve?

They could streamline their meetings management to avoid going through the same topics over and over again. 

Any advice for potential customers?

Have a detailed itinerary for scheduled meetings and stick to it.

BACKGROUND

Please describe your company and your position there.

I am the CIO of Primis Bank.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Copper Mobile, and what were your goals?

We wanted an app to deliver a brand new experience designed for both consumer and business banking customers at Primis. This app needed to match our new branch and allow our customers to easily request essential banking services.

SOLUTION

How did you select this vendor and what were the deciding factors?

We search for well know projects conducted by multiple vendors. Once paired down to our top 5 we conducted interviews to understand the approach of the development teams to understand their methodology. Copper Mobile was at the top of our list once we had the opportunity to speak with their project team leads.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used a series of meetings and recurring calls to go from discovery to scope to agile development. The process included story boards, and customer experience flows. We utilized IOS and Android builds to deliver our app.

How many resources from the vendor's team worked with you, and what were their positions?

We had a primary project manager, with team leads in the various areas during the project. Some specialists were brought in from time to time to handle specific tasks, but all personnel would still work under the PM.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to succesfully deliver the apps to a hand selected group of pilot testers on time. This allowed for a successful public launch after the completion of the pilot.

Describe their project management style, including communication tools and timeliness.

The entire team was readily available via a number of communcation channels. Email, video conferences, WhatsApp amongst others were used through out the project. I really appreciated the use of Figma to story board the app, and allow quick adjustments to the UI.

What did you find most impressive or unique about this company?

The combination of US and India resources allowed a good mix of skill, availability and speed that a global workforce can deliver. Issues had been handled overnight. We had been production-ready in morning on the east coast!

Are there any areas for improvement or something they could have done differently?

We did have a PM change mid-course, which did create an interuption. This wasn't the fault of Copper Mobile, as that task was immediately picked up by another super capable team member.

BACKGROUND

Introduce your business and what you do there.

I own a photo app company. We provide services to newspapers and corporate communications departments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Copper Mobile?

We needed to develop a new app.

SOLUTION

What was the scope of their involvement?

Copper Mobile rebuilt our app from scratch in Swift. We wanted to add new features as well as change the branding. The app gives users the ability to transmit pictures from a field location to a searchable archive. Currently, we’re in the testing phase.

What is the team composition?

I worked with a designer, and a coder, and a project manager.

How did you come to work with Copper Mobile?

I found them via word of mouth. After talking with them, they seemed transparent and sincere. They seemed like the best company to go with.

How much have you invested with them?

I've spent $32,000.

What is the status of this engagement?

We started working together in November 2020, and our work is ongoing with testing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project has been very successful. The team is timely and able to articulate their work. They’ve been patient. All the deliverables have been right on point. I’m enjoying the process and currently talking with them about another build.

How did Copper Mobile perform from a project management standpoint?

They’re great a communication. Everything has been right on time. I haven’t been disappointed at all. We communicate via Microsoft Teams and email.

What did you find most impressive about them?

Their transparency, sincerity, and integrity stand out. They’re honest and straightforward, which I value.

Are there any areas they could improve?

No, they’re a great company. They go out of their way to understand and meet customer needs.

Do you have any advice for potential customers?

I would definitely refer them as a vendor. I haven’t seen their level of integrity anywhere else in this industry. They didn’t take advantage of the fact that I’m not a technical person.

BACKGROUND

Please describe your company and your position there.

I am the owner and Creative Director of Bell'INVITO Stationery and home. We are a full service design-through-production company for fine paper products and style accents.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Copper Mobile, and what were your goals?

We needed to recreate a website from scratch on a new platform that could grow with us. Copper Mobile helped us out of a very tough spot we were left in by a previous company who defaulted on the project. I was impressed by their promptness, organization, and overall can-do attitude.

SOLUTION

How did you select Copper Mobile and what were the deciding factors?

I interviewed at least 5 firms following a terrible default situation. Copper Mobile proved early on they were honest and stood by their work. Most of the other firms I interviewed wanted up front money and didn't commit to that paying for anything but time to try what they couldn't guarantee.

Copper Mobile proved they could solve the problem before they asked me for any sort of contract.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There is way too much they have done in the course of the past 18 months or so to give all the details, but they have built and launched our new Magento website, implemented custom portions that are essential to our industry and unique to our business, and are in the process of upgrading our behind the scenes business-to-business platform that is the backbone of our very intricate custom order intake system.

How many people from the vendor's team worked with you, and what were their positions?

More have jumped in to help if needed, but primarily: Rupak, co-founder / CEO Manish, project manager Anil, Navneet, Varun, programming

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our consumer-facing site was launched beautifully. As is typical, bugs popped up and the team diligently problem-solved to get past the issues. The busines-to-business portion is still in the works. We are pleased with the progress and looking forward to a launch in the upcoming weeks.

Describe their project management style, including communication tools and timelines.

The operate in sprints and we liked that it clearly set deadlines for both parties. They have always been on top of communications, even through this past year of uncertainty.

What did you find most impressive or unique about this company?

Their positive attitude, knowledge base, and transparency are impressive. I appreciated that they were willing to help us learn to be self-sufficient in troubleshooting so our small business could be practical in saving money on issues we could learn to resolve internally.

Are there any areas for improvement?

Communication can always improve. Timing can always improve. I'm very happy with their work and would both hire them again and would (and have) recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m a UX designer for a mobile banking company. We provide debit card services to customers of various large brands in addition to our own products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Copper Mobile?

We had an ambitious project to complete in a condensed timeline and needed additional development capacity.

SOLUTION

What was the scope of their involvement?

Copper mobilized a team of about 20 people in short order to help us meet our goal of building a new app with a new code framework. They used Swift to build the iOS platform and Kotlin to develop the Android version.

Their team conceived of and created the engine behind the theme functionality, making the entire UI customizable at a click of a button. This process involves managing assets and global configurations as well as switching core elements on the fly while the user engages the app.

What is the team composition?

We worked with 10–12 developers across both platforms, 5–6 QA people, one development lead on each side, and a project manager.

How did you come to work with Copper Mobile?

The engagement was secured by another member of my team who also handled all of the negotiations.

How much have you invested with them?

We’ve spent over $1 million on their development and UX resources combined.

What is the status of this engagement?

We started the project in June 2019, and it’s ongoing. We’re currently working with their UX team in addition to lingering development resources.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their two development leads stood out in their abilities to conceive of this theme functionality from scratch. We didn’t have the talent in house to create that feature.

How did Copper Mobile perform from a project management standpoint?

We use JIRA and Confluence to manage tasks. Throughout the development, Copper kept stories moving down the pipeline. Their team took our input and then turned it into the output we expected.

What did you find most impressive about them?

Given our location and industry, we don’t necessarily have the first pick of developers. Copper provided us with access to bright talent that we wouldn’t have otherwise had on the project.

Are there any areas they could improve?

I didn’t feel that there was a sense of direct ownership of the project throughout the entire development team. There were certain people on the team who were highly engaged and personally took on challenges.

Other people on the team were happy to let stories slide. There could be more dedication and personal ownership among all of the developers.