# Contextual Code Contextual Code Reviews (3), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 0 connections joined Contextual Code's Network [Visit Website](https://www.contextualcode.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/contextual-code) **State government web content management** With a deep understanding of how state government operates, Contextual Code will take the risk out of your enterprise web content management implementation. We build and support enterprise WCMS and DXP platforms where customization, complexity and confidence are required. With our narrow specialization you can be assured that every member of our team is an expert in CMS and DXP. Over the last 25 years we have refined our process and capabilities to minimize risk, prioritize service and deliver a system capable of powering your enterprise for years to come. We've built long term relationships with many state and local government agency CIOs, PIOs and content specialists who find that our experience makes their job easier. With multiple client references whose relationship with Contextual Code has thrived for over 10 continuous years you will get both the experience needed to peform as well as people you'll like to work with. ## Company Information - Minimum project size: $50,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 1 Locations: - Tallahassee, FL (Headquarters) - Founded in 1995 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 60% Web Development - 25% Application Management & Support - 15% Web Design ### Focus Areas - Frameworks and CMS: - 100% Other frameworks and CMS ### Industries - 70% Government - 20% Advertising & marketing - 10% Business services ### Clients - 50% Midmarket ($10M - $1B) - 50% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.5 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Contextual Code's pricing is substantial, with one client estimating a total investment of around $650,000 since 2013. Clients report good value for cost, citing responsive support and effective project management, although project organization could improve for longer engagements. **Most Common Project Size**: $200,000 to $999,999 based on 3 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Custom Software Development: $200,000 to $999,999 based on 3 reviews - Web Development: $200,000 to $999,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Contextual Code Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 ### Top Mentions - Accommodating (1 mentions) - Easy to work with (1 mentions) - Great project management (1 mentions) - Knowledgeable (1 mentions) - Openness (1 mentions) - Timely (1 mentions) - Understands their clients' needs (1 mentions) ### Review Highlights **Room for More QA** Some clients noted that early in their relationship, QA standards could be improved. There is still a need for more unit and automated testing to prevent production issues. **Advice for New Clients** Clients advise new customers to have a clear vision and be open-minded, as Contextual Code can offer valuable insights and challenge assumptions with their recommendations. **Client-Specific Solutions** Contextual Code's ability to offer client-specific solutions, such as reducing manual processes and improving accessibility, is highly valued by clients. **Need for Better Long-term Planning** One area for improvement is better organization and planning for longer-duration projects within Agile Sprints, as noted by a client. **Long-term Partnership Success** Clients have maintained long-term engagements with Contextual Code, indicating satisfaction and trust in their ongoing maintenance and development services. **Responsive and Agile** Contextual Code is noted for being very responsive and accommodating, especially in transitioning from Waterfall to Agile methodologies, which has accelerated project delivery times. **Strong Client Relationships** Long-term clients highlight the positive relationships with Contextual Code's team, specifically mentioning strong communication and collaborative problem-solving. **Proactive Troubleshooting** The team is proactive in troubleshooting and pre-planning, which has been crucial for high-traffic events like elections, ensuring smooth user experiences. **High-Quality Development Team** Clients frequently mention the high quality and expertise of the development team, including senior developers and project managers, who provide valuable insights and recommendations. **Strong Project Management** Clients appreciate the solid project management, timely deliveries, and regular communication. The team is praised for meeting deadlines and providing quick turnarounds on estimates and tasks. ### Contextual Code Reviews #### CMS Migration & Tech Stack Revamp for Academic Association **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: July 2015 - Ongoing **Project Summary**: Contextual Code did a mass site migration for a scholarly society, moving its web apps to a new CMS. They also developed an online bookstore and integrated it with Shopify and a product inventory database. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Technical Project Manager, Academic Association - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 3, 2021 **Feedback Summary**: Since the site launched, ticket turnovers have seen a notable improvement. Contextual Code now continues to serve in a maintenance role in addition to tackling development and redesign projects as needed. The team is willing to grow with feedback and offers a flexible support model. "“They made a number of recommendations throughout the project that improved accessibility.” " **BACKGROUND** Introduce your business and what you do there. Our organization is a scholarly society and professional association that’s comprised of about 24,000 members worldwide. Our members work in the fields of literature, language, linguistics, and humanities in general. My position is the head of technical project management in our IT department, and I report to our CIO. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Contextual Code? We reached out to Contextual Code to migrate our website from our previous platform to an easy-to-publish CMS. **SOLUTION** What was the scope of their involvement?  Contextual Code led our initial site migration, which involved revamping the site design along with many of the applications that we’d built off our legacy platform. The team developed an entirely new digital bookstore so that we could publish books and journals ourselves. Then, they integrated it with our product inventory database through our API as well as with Shopify.  Since launching the site in October 2016, I’ve continued to manage our relationship over the course of new development projects. They’ve also done a lot of maintenance work for us, too. What is the team composition?  I have a monthly call with Mark (President & CEO) and coordinate with Hayley (Senior Account Manager). Besides them, I’ve worked closely with Nathan (Web Developer) as our primary developer, David (COO) for our infrastructure and hosting, and Matt (UI/UX Developer) for our frontend redesigns. How did you come to work with Contextual Code? I’m not sure how we found them because the engagement predates my position. I know that my predecessor reached out to Contextual Code, and I’ve inherited the relationship. How much have you invested with them? I’d estimate that we’ve spent about $650,000 between the initial project launch, our annual maintenance and hosting fees, and additional projects. What is the status of this engagement? We’ve actually been working with them since 2013, but I’ve personally started working with them since July 2015. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Looking at our ticket turnovers, we’ve seen a marked improvement after we launched the site and got through some of the trickier application development phases and business rules. Something that we’ve really worked on over the past couple of years has been how quickly we’ve gone through our quarterly maintenance hours. We used to always run right up against our maintenance budget for a given quarter, so Contextual Code worked with us to better communicate how much budget we have left. Now, we’re in a much more manageable situation and often have a surplus that they allow us to carry over from quarter to quarter. We normally reserve that surplus for larger projects. On top of that, we’ve collaborated on workflow recommendations and expectations. Hayley and Mark have been especially open to those discussions, which is a positive sign of our relationship. We’ve since refined our service level agreement (SLA) to set clearer expectations among ourselves. This has ranged from determining proper response times based on the severity or priority of an incident to stating who needs to perform QA and so forth.  How did Contextual Code perform from a project management standpoint? When it comes to project management, they’re pretty solid. The team is willing to provide estimates for projects with a quick turnaround, and they’re pretty good at holding both sides to a set date. We use their ticketing system Mantis to communicate back and forth. For internal components that might be dependent on their work, we have our own Jira ticketing system. Apart from that, Haley and Nathan have biweekly check-ins with us. If we’re working on a project that’s outside of our maintenance agreement, we normally have weekly stand-up meetings over the course of that project. What did you find most impressive about them? My relationship with Mark has been really fantastic — it’s allowed us to move quickly on a number of projects. I’m specifically thinking of a redesign project that we did last summer that involved releasing a completely new design system onto all of our applications and online properties within a short turnaround. Haley and Matt were able to push forward to help us get that project done on scope, schedule, and budget. It was a great example of their solid work. I’d even add that they made a number of recommendations throughout the project that improved accessibility or highlighted areas that we hadn’t thought about. Are there any areas they could improve? Earlier in the relationship, we were a little frustrated by some of the QA standards that they had in place. We solved that ourselves by working through our expectations, though we could still use more unit and automated testing to make sure that a change that we were pushing into production doesn’t inadvertently break something else. I haven’t articulated this as a priority to Mark yet, but it’s something that comes up from time to time. Do you have any advice for potential customers? Come in with a clear vision of what you want to do. One of the things that we learned when we initially started with Contextual Code was that we had a lot of applications that we wanted to revamp. It wasn’t just a mass migration but also a redesign. That became a challenge because we combined everything into one. If you can scope your project more diligently than that, then you’ll have a solid time working with them. I’d also suggest keeping an open mind and listening to their questions about your business processes, even down to the developer level. They’re a good team that will often make you question your assumptions with their recommendations. --- #### Custom Web & CMS Dev for Government Agency **The Project** - Services: Custom Software Development, Web Development - Project size: $200,000 to $999,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: Contextual Code serves as the web development and maintenance partner to a state supreme court. They initially created an eZ Publish site template that can be applied to multiple sites of theirs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Government Agency - Industry: Government - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 4, 2021 **Feedback Summary**: Because the client is a government-affiliated organization, they are not tracking engagement metrics. However, Contextual Code's strong solution and proactive troubleshooting have solidified the partnership's success. The firm works efficiently and always meets deadlines. ""Their employees are very attentive to our needs and quickly respond to requests." " **BACKGROUND** Introduce your business and what you do there. I’m the deputy director of public information for a state supreme court. For many years, I was a web administrator. Within the court, we have an office that handles all aspects of administration for the entire court system.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Contextual Code? They deal with website issues and development for our two administrative office sites as well as the other five appellate courts as well. I’m responsible for a small number of these sites, but they’ve helped us with all of them. **SOLUTION** What was the scope of their involvement? When we started working together, our idea was to create a templated website that all the appellate courts could use. That way, users would experience the same look and feel across all of our websites. For instance, we have 20 trial court websites with different design layouts. People are easily confused by this and have trouble finding information across sites. They created a unified look and feel so all five sites would provide the same experience. Our state supreme court site looks different because we operate differently. However, there are unified design elements on that site as well.  In order to accomplish this scope of work, they created the templates after listening to end-users. We did internal surveys and conducted site reviews to find pain points keeping our sites from being easily used by attorneys and the press. After identifying issues, they helped us reduce many of our manual processes such as posting orders, opinions, and more. Now, a clerk can fill out a form to publish documents to a searchable database quite quickly. They used eZ Publish for the site.   What is the team composition? Haley (Senior Account Manager) was our representative and liaison between our team and their developers. There have been several backend developers. Mark (President/CEO) will also step in to listen to problems when we have larger projects starting. He offers guidance along with Haley and the developers to establish a game plan.   What is the status of this engagement? We’ve been working with them on the state supreme court sites since January 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We don’t track engagement metrics because we’re not trying to sell a product in the same way other organizations are. It’s most important that attorneys and other users can find information easily when they need information from the courts.  They’ve done a good job. When we first released bar exam results, which is very important for our attorneys, there were issues with the loading of the server. They fixed the issue very quickly, despite not anticipating the problem. We anticipated high traffic during the election in 2020 because of all the engagement we’ve received from past presidential elections. We opted to think through how users would travel through our site to get the information they need. They developed a splash page that guided visitors toward election information on the site. All of their solutions were workable, and they played a key role in pre-planning to get us ahead of the game.     How did Contextual Code perform from a project management standpoint? I can’t say enough good things about Haley and the developers. She listened to our problems and goals to help us address issues with website solutions. They’re the easiest to work with because they truly understand our needs and seem to be knowledgeable enough to quickly provide us with effective solutions.  They’re responsive to all of our questions. In fact, they’re usually waiting on us for things as deadlines approach. They’re very quick to turn tasks around and make them available for our review. When we request changes, they implement them quickly.   What did you find most impressive about them? Their employees are very attentive to our needs and quickly respond to requests. Whenever I run into a problem, I can reach out to them for solutions. I’ve always felt comfortable asking questions, and they can provide the knowledge or background needed to provide an answer.  Are there any areas they could improve? I can’t think of anything constructive.  Do you have any advice for potential customers? Go in with an open mind, throwing all your ideas their way. They’ll come back with even more ideas and ways to implement your vision. --- #### CMS Maintenance & Strategy for Library **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Feb. 2017 - Ongoing **Project Summary**: Contextual Code provides ongoing CMS maintenance and strategy for a library.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Digital Product Manager, Library - Industry: Education - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Apr 13, 2021 **Feedback Summary**: Contextual Code continues to provide a responsive development process. The team accommodates the change from a waterfall to an agile methodology to respond to the client's needs. ""Overall, the quality is great!" " **BACKGROUND** Please describe your company and your position there. A central clearinghouse for distributing course and research materials both hard-copy and digital. Our website is the primary vehicle for accomplishing this goal. **OPPORTUNITY / CHALLENGE** Please describe your company and your position there. Contextual Code maintains and enhances our library website and the Content Management System that underpins it. **SOLUTION** Describe the project in detail. We see Contextual Code as the leader in maintaining the Ibexa (formerly named eZ) Content Management System and were introduced to them in early 2017. What was the team composition? They have been utterly responsive in helping us meet our goals and commitments. They are our trusted partner in all development and planning. We work closely with about 2-3 Contextual Code team members on any given project ranging from Chief Engineer to 1-2 Senior Developers. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Contextual Code is responsive to our development processes and have accommodated our move from Waterfall to Agile methodology. This change has led to rapid delivery on our projects and has cut down our development time significantly. Are there any areas for improvement? One area where we think Contextual Code could improve is to better organize and plan projects of longer duration for our Agile Sprints. --- ## Portfolio & Awards ### Florida Dept. of Agriculture and Consumer Services web design and CMS implementation Our work for FDACS since 2013 has consisted of large-scale CMS implementation, cloud hosting and support for 7 different websites, including fdacs.gov. Contextual Code provided guidance on migrating to the more secure and modern .gov domain concurrent with the latest redesign in 2019. The initial project included migration of over 20,000 legacy static HTML pages into structured CMS-managed content. With complex approval workflows, distributed content management roles and numerous integrations with external applications, this client fully utilizes the capabilities of Ibexa CMS.  ### Florida Courts System The Florida Courts System is comprised of the Florida Supreme Court, five District Courts of Appeal, the Office of the State Courts Administrator as well as a system-wide intranet. Sites for each, along with many additional micro-sites and mobile app content stores, are housed in a single multi-tenant CMS installation with centralized administration and delegated content management. This project includes single-sign-on, live courtroom video dashboard, multi-system search integration, protected content, a suite of coordinated site templates and well over 300,000 content objects. The hosting environment is hardened for huge spikes in traffic related to high profile cases and other statewide events.  ### Modern Language Association MLA is an international association founded over 100 years ago focused on the humanities and academia. With MLA CMS project launch in 2013, we consolidated and organized diverse content from multiple applications, data stores, and file systems.  The installation contains the primary MLA website and multiple micro-sites, a complex join/renew process for members, e-commerce enabled bookstore, single-sign-on, member dashboard, and other member applications. We continue to host, develop and support this CMS installation. ### Project with Alabama Credit Union ### Project with ComScore ### Government agency CMS re-platform - Florida DJJ The new and improved Florida Department of Juvenile Justice website launched in the fall of 2021 after just 16 weeks of design, development, content import, testing and training.  The end result of the development project was a happy content management client, a more modern and user-centric design, and a more secure and scalable hosting service. Ibexa Cloud provides ongoing hosting of the websites, and Contextual Code provides ongoing support and maintenance. ### Industry Recognitions - Ibexa Partner of the Year Americas (2022) - Ibexa Blogger of the Year (2017) - Ibexa Technical Contributor of the Year (2020) - Ibexa Honorary Award (2021) ## Key Clients - Florida Department of Agriculture and Consumer Services ## Packages ## Locations (1) ### Tallahassee, FL (Headquarters) - 1240 Thomasville Rd Suite 200 - Tallahassee, FL 32303 - United States - 10 - 15 employees - Phone: (850) 701-2050 ## Contact Contextual Code [Send a message](https://clutch.co/profile/contextual-code) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/contextualcode)