Administrative Support Services for Mgmt Consulting Firm
-
Back Office Outsourcing Recruiting Staffing
- $10,000 to $49,999
- Mar. - Sep. 2026
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"They understood my expectations, communicated clearly, and delivered exactly what I needed."
- Other industries
- Gatineau, Quebec
- 1-10 Employees
- Online Review
- Verified
Conexo provided ongoing administrative support to a management consulting and professional training firm. The team assisted with operational tasks, client and marketing support, and research.
Conexo reduced the client's administrative workload by 30%-40% and the time spent on routine client follow-ups and document collection by 20%. The team was efficient, communicative, and delivered work that aligned with expectations. Their onboarding support was also commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Humaxio - Formation et service-conseil
Describe what your company does in a single sentence.
Humaxio is a management consulting and professional training firm that supports SMEs, nonprofits, and social economy organizations with complex organizational and management challenges. Humaxio helps organizations understand their situation, identify the root causes of their challenges, develop practical solutions, and implement improvements.
Its services include management consulting, organizational diagnostics, human resources and organizational development, governance and administration, professional coaching, and customized training. Rather than simply providing generic training or advice, Humaxio works directly with organizations to analyze their specific reality and tailor solutions to their needs.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Conexo to accomplish?
- “Increase my client volume and maximize my time on high-value tasks.
SOLUTION
How did you find Conexo?
Other
Why did you select Conexo over others?
- Close to my geographic location
- Pricing fit our budget
- Good value for cost
How many teammates from Conexo were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
# Scope of Work — Remote Administrative Assistant ## Position Purpose The Administrative Assistant provides remote administrative, operational, client, marketing and research support to Humaxio. The primary objective of the role is to **reduce administrative workload, improve organization and follow-up, and allow the consulting team to focus more time on high-value activities such as client consulting, analysis, strategy, relationship management and business development.** The Administrative Assistant will work remotely from Madagascar and will operate primarily through established procedures, templates, checklists and digital collaboration tools. ## 1. Administrative & Operational Support The Administrative Assistant will: * Organize and maintain digital files, folders and documents. * Manage routine administrative tasks and data entry. * Prepare, format and update documents, reports and presentations. * Maintain internal administrative records and databases. * Organize information received from clients and team members. * Maintain standardized templates and administrative documents. * Track deadlines, outstanding tasks and administrative follow-ups. * Ensure that documents are properly named, classified and stored. * Help maintain organized and up-to-date internal systems. ## 2. Calendar & Meeting Coordination The Administrative Assistant will: * Coordinate meetings and appointments. * Send meeting invitations and confirmations. * Manage calendar updates and scheduling requests. * Prepare meeting materials using information provided by the consulting team. * Send reminders and follow up with participants. * Take meeting notes when requested. * Document action items and maintain follow-up lists. * Follow up on outstanding administrative actions after meetings. The Administrative Assistant will **not be responsible for determining the strategic content of meetings or making professional decisions on behalf of the consultant.** ## 3. Client & Project Administration The Administrative Assistant will support the client experience by: * Creating and maintaining client files. * Organizing client documents and information. * Preparing client onboarding materials. * Following up with clients for missing administrative information or documents. * Maintaining project trackers. * Tracking project deadlines and deliverables. * Updating project status information. * Preparing standardized client communications for review or approval. * Maintaining records of client interactions and follow-ups. * Ensuring that required information is available to the consulting team before meetings. The objective is to ensure that **consultants do not spend valuable time chasing documents, organizing files or managing routine project administration.** ## 7. Marketing & Content Support The Administrative Assistant will support Humaxio's marketing activities by: * Maintaining the content calendar. * Preparing and scheduling approved social media content. * Uploading approved content to designated platforms. * Formatting website content using existing templates and procedures. * Repurposing existing content into basic formats. * Organizing marketing materials and visual assets. * Preparing newsletters or email communications using approved templates. * Maintaining lists of marketing activities and deadlines. * Collecting basic performance information from marketing platforms. * Supporting the administrative preparation of campaigns and promotional activities. The Administrative Assistant will **not be responsible for developing Humaxio's marketing strategy, positioning, brand strategy or final content decisions.** ## 8. Research & Data Collection The Administrative Assistant will conduct research and information-gathering activities based on clearly defined instructions. Responsibilities may include: * Conducting online research. * Identifying relevant organizations, companies, programs, events or contacts. * Collecting publicly available information. * Building and maintaining research databases. * Compiling information into spreadsheets or structured documents. * Comparing information according to predefined criteria. * Preparing preliminary research summaries. * Gathering information needed for proposals, presentations or business development. * Maintaining research sources and reference information. Research findings will be **compiled for review by the consultant**. The Administrative Assistant will not be responsible for providing professional conclusions, strategic recommendations or consulting advice. ## Role Boundaries The Administrative Assistant supports the consulting team but does not replace professional or strategic expertise. The following remain the responsibility of Humaxio's consultants: * Strategic analysis * Organizational diagnosis * Professional recommendations * Client consulting * Complex problem-solving * Strategic decision-making * Final review of client deliverables * Professional interpretation * Client negotiations * Business strategy * Final marketing positioning and messaging ## Expected Outcome The success of the position will be measured primarily by its ability to: 1. **Reduce administrative workload for consultants.** 2. **Improve organization and follow-up.** 3. **Reduce time spent on repetitive tasks.** 4. **Increase the capacity to serve more clients.** 5. **Allow consultants to spend more time on high-value activities.** The ultimate objective is to **increase Humaxio's client capacity while maximizing the consulting team's time on activities that generate the greatest professional and business value.**
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
- Measurable Outcomes Achieved Reduced the consultants’ administrative workload by approximately 30–40%.
- Reduced the time spent by consultants on routine client follow-ups and document collection by approximately 20%.
- Completed assigned research projects within agreed timelines and delivered information in structured, usable formats.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were very good. They took the time to clarify my expectations and helped me with the onboarding process to make it easier for my new employee to integrate into the team. One of the biggest advantages was the fast communication and the efficient way everything was handled. This was a new challenge and a new experience for us, so we had some concerns and hesitations, but they were addressed very well. Overall, the process made things much easier for us, and we really appreciated the service.
What was your primary form of communication with Conexo?
- In-Person Meeting
- Virtual Meeting
What did you find most impressive or unique about this company?
What I really loved was that what they promised was exactly what they delivered. There was no gap between what was presented to me and the service I actually received. They understood my expectations, communicated clearly, and delivered exactly what I needed.
Are there any areas for improvement or something Conexo could have done differently?
for now, no
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
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Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
"no doubt
