Coin Masters

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Borok Media

Describe what your company does in a single sentence.

Borok Media is a full-service digital agency specializing in PR, Marketing, and Social Media.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Coin Masters to accomplish?
Bookkeeping Services

SOLUTION

How did you find Coin Masters?

Email

Why did you select Coin Masters over others?

• Pricing fit our budget
• Referred to me

How many teammates from Coin Masters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Data Entry and Record Keeping
   Scope: Accurately enter financial transactions into accounting software, including sales, expenses, and bank transactions.
   Key Deliverables: Up-to-date and accurate financial records.

2. Bank Reconciliation
   Scope: Reconcile bank statements with internal records to ensure accuracy and identify any discrepancies.
   Key Deliverables: Monthly reconciliation reports, highlighting any discrepancies and resolutions.

3. Accounts Payable and Receivable
  Scope: Manage and track outstanding invoices, process payments to vendors, and follow up on overdue receivables.
   Key Deliverables: Timely payment of bills, updated accounts receivable reports, and periodic summaries of outstanding invoices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the bookkeeping project include achieving a 99% accuracy rate, delivering financial reports and payroll on time each month, and reducing overdue receivables by 30%. We also lowered bookkeeping-related expenses by 15%, met all tax and regulatory deadlines without penalties, and received positive client feedback. Additionally, actionable financial insights were implemented to improve cash flow, and process efficiency was enhanced by reducing the time spent on bookkeeping tasks by 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for the bookkeeping services was highly effective. All deliverables, including financial reports and payroll, were consistently provided on time. The team demonstrated a strong understanding of our needs and responded promptly to any queries or issues. They were proactive in offering solutions and adjustments, ensuring that all our requirements were met efficiently and effectively.

What was your primary form of communication with Coin Masters?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most was their personalized approach and attention to detail. They tailored their services to our needs, communicated proactively, and maintained a high level of accuracy and professionalism.

Are there any areas for improvement or something Coin Masters could have done differently?

While Coin Masters provided excellent service overall, there could be improvements in streamlining communication channels for quicker responses. Additionally, offering more detailed insights on financial trends could enhance their value further.