ChargeWise

BACKGROUND

Please describe your company and position.

I am the Project Director of MNL Solutions Pte Ltd

Describe what your company does in a single sentence.

MNL, a leading charge point operator licensed by the authority in Singapore. With a strong track record in the EV charging sector, we provide end-to-end solutions, including in-house capabilities for installation, maintenance, and operations. Our expertise ensures seamless and efficient deployment of charging infrastructure tailored to meet evolving market needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ChargeWise to accomplish?

• Leading Chargepoint management system
• OCPI and integration with third party software

SOLUTION

How did you find ChargeWise?

Friends

Why did you select ChargeWise over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• professional and responsive

How many teammates from ChargeWise were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist in setting up the CPMS to align with operational requirements.
Customize reporting, alerts, and access controls as needed.
Integrate with existing systems where applicable

Offer guidance on diagnosing and resolving system issues.
Provide recommendations for proactive maintenance and firmware updates.
Establish escalation protocols for critical incidents.

Ensure CPMS meets regulatory requirements set by authorities.
Guide on data protection, cybersecurity, and user authentication protocols.

Advise on system scalability for expanding charging networks.
Provide recommendations on new features and technology upgrades.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful certification and approval from relevant authorities.
Compliance with our Authority's EV charging infrastructure standards.
 User satisfaction ratings from surveys or app reviews.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Demonstrated outstanding project management throughout our collaboration. They were highly responsive, addressing our needs promptly and ensuring seamless communication at every stage. Their commitment to delivering all project milestones on time, as promised, showcased their reliability and professionalism.

What truly set them apart was their willingness to go the extra mile, not just meeting expectations but exceeding them. Their proactive approach and dedication helped us stay ahead of our competitors by optimizing our operations and enhancing our overall efficiency. Their expertise and hands-on support made a significant impact on the project's success, and we greatly appreciate their efforts

What was your primary form of communication with ChargeWise?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Has consistently proven to be a true solution finder, always taking a detailed and tailored approach to addressing our needs. Rather than offering generic solutions, they take the time to fully understand our challenges, providing in-depth analyses and well-structured recommendations.

Their ability to break down complex issues and present clear, customized solutions has been invaluable to us. They work closely with our team, ensuring that every solution is specifically designed to fit our requirements, making implementation seamless and effective.

Are there any areas for improvement or something ChargeWise could have done differently?

They have done well to what we require so far.