Certified Nets Inc

BACKGROUND

Introduce your business and what you do there.

I’m a draftsman for a construction company that builds custom concrete swimming pools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Certified Nets Inc?

We needed support for our IT infrastructure.

SOLUTION

What was the scope of their involvement?

Certified Nets Inc manages our network and server remotely. The team also provides support for IT-related issues and expert guidance when we seek upgrades or new software. Certified Nets Inc helps us weigh our needs versus our wants and calls companies on our behalf to perform research on new software possibilities.

Moreover, Certified Nets Inc has a monthly visit where Mike (IT Support) meets with each employee to ensure everything is working as intended. The team has also installed a completely new server for us recently.

What is the team composition?

Mike visits us each month to keep a close eye on operations. Robyn visits us each quarter to help us vision and budget for the future. 

How did you come to work with Certified Nets Inc?

We discovered Certified Nets Inc through a referral. We chose them because they understood how pivotal face-to-face support is in addition to remote support.

What is the status of this engagement?

We worked with Certified Nets Inc from January to February 2023. However, their team continues to provide IT support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Certified Nets Inc has improved our performance, increased our storage space, and enhanced our overall stability. For instance, we’ve noticed a shorter time to transfer documents and the ability to recover documents with the server backup.

How did Certified Nets Inc perform from a project management standpoint?

Certified Nets Inc was professional and accurate with the project. The team also delivered on time. We primarily communicate via email and phone calls.

What did you find most impressive about them?

Certified Nets Inc tests their work thoroughly and stands behind what they complete. Overall, the team provides IT with a personal touch.

BACKGROUND

Please describe your company and position.

I am the COO of a retail company.

Describe what your company does in a single sentence.

Wholesale shoe company distributing shoes worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Certified Nets Inc to accomplish?

• IT
• Computer Help
• Computer Security
• Customer Service

SOLUTION

How did you find Certified Nets Inc?

Referral

Why did you select Certified Nets Inc over others?

Close to my geographic location
How many teammates from Certified Nets Inc were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Timeliness and cost-effective

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No noise and personable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes
What was your primary form of communication with Certified Nets Inc?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked their hands-on approach and how they addressed the problems right away.

Are there any areas for improvement or something Certified Nets Inc could have done differently?

Lower cost