CartCrayon

BACKGROUND

Please describe your company and position.

I am the Marketing Analyst of Atlas

Describe what your company does in a single sentence.

Software Development Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CartCrayon to accomplish?

• Brand Awareness

SOLUTION

How did you find CartCrayon?

• Online Search
• Clutch Site

Why did you select CartCrayon over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CartCrayon were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged CartCrayon for a comprehensive custom Shopify migration. The project involved migrating our existing online store to Shopify with zero downtime, ensuring no disruption to customer experience. CartCrayon’s team took full ownership of the migration process, including thorough testing and optimization to ensure fast load speeds, SEO retention, and mobile responsiveness.

The key deliverables included:

Seamless migration of all data, products, and customer information
Implementation of custom Shopify theme to align with our brand identity
Integration of necessary Shopify apps for enhanced functionality
Optimization of the store’s mobile experience to ensure responsiveness across devices
Ongoing post-launch support to ensure a smooth transition and continuous performance monitoring
CartCrayon exceeded our expectations by delivering a fully optimized eCommerce platform that not only maintained the existing user experience but also improved site speed and SEO performance. Their team worked efficiently, providing transparency throughout the project and ensuring that deadlines were met.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

Increased Site Speed: The migration and optimization efforts resulted in a 40% decrease in page load times, improving overall site performance and user experience.
Improved SEO Rankings: Post-migration, our search engine rankings improved by 25%, leading to increased organic traffic and visibility.
Enhanced Mobile Responsiveness: Mobile conversions saw a 15% increase due to better mobile optimization and a more seamless user experience across devices.
Zero Downtime During Migration: The migration was completed smoothly with no downtime, maintaining continuous access to our store for customers.
Higher Conversion Rate: With faster load times and a more intuitive, user-friendly design, we saw a 10% increase in overall conversions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CartCrayon demonstrated excellent project management throughout the entire engagement. They delivered all project milestones on time and ensured that the final product was completed within the agreed-upon timeframe. The team was proactive in managing deadlines, and there were no delays throughout the process.

They were highly responsive to our needs, quickly addressing any questions or concerns we had. Communication was clear, and they provided regular updates on progress, which gave us confidence that the project was on track.

Their approach to project management was organized and efficient, and they were always willing to go the extra mile to ensure our satisfaction. Overall, their timely delivery and responsiveness to our requirements made the entire experience smooth and stress-free.

What was your primary form of communication with CartCrayon?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about CartCrayon was their deep expertise in Shopify development and their ability to provide highly customized solutions that truly aligned with our business needs. The team’s attention to detail during the migration process and proactive problem-solving approach are unique.

What I also found impressive was their focus on ensuring a smooth transition with zero downtime, which is crucial for any eCommerce business. In addition, their constant communication, willingness to address concerns, and providing insights into best practices for optimization made them stand out as not just a service provider but a true partner in our eCommerce growth.

Their commitment to delivering a seamless user experience for both the business and the customers was clearly evident in the final product.
CartCrayon consistently exceeded our expectations with their professionalism, expertise, and seamless delivery of results. Their team provided clear communication, met every deadline, and produced high-quality work that had a tangible impact on our eCommerce performance.

Are there any areas for improvement or something CartCrayon could have done differently?

Overall, our experience with CartCrayon was very positive, and they delivered an excellent service. The rest of the project went smoothly. The team's responsiveness and ability to adjust based on our feedback ensured the final result was outstanding.