Capi Creative

BACKGROUND

Please describe your company and position.

I am the Founder & Chief Evolution Officer of StockGro

Describe what your company does in a single sentence.

StockGro is advisory platform that provides real-time market insights.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capi Creative to accomplish?
We have asked Capi Creative to redesign our online banking solution, the UX, and the interface entirely. We set out to update the customer experience, boost the UX, and streamline the convoluted processes that financial products such as loans, investments, and account maintenance had. 
Our main wish was to have a design that would be attractive and at the same time easy to navigate by both avid and not-so-knowledgeable users and clients of digital banking tools.

SOLUTION

How did you find Capi Creative?

• Referral
• Clutch Site

Why did you select Capi Creative over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Capi Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

It all started with user research and competitive analysis to set the design strategy by Capi Creative. They interviewed stakeholders and produced user personas, journey maps and wireframes of the core banking flows. These became high-fidelity prototypes of mobile and desktop environments. 
They also created an interactive prototype to test with usability testing and provided us with a detailed style guide of UI and a library of components that our in-house dev team can work with. A final UX audit with post-launch optimization ideas was also inculcated in the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

According to the feedback gathered after the launch, we observed a great increase in customer satisfaction. The support tickets due to either navigation or transaction errors were reduced significantly. We also saw that users were completing critical tasks (like making direct deposits and applying loans) quicker and in fewer steps.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was good. Their process was guided by a set of sprints, they checked in with us weekly, and their transparency and collaboration tools of choice were Figma and Notion. Deliverables always were on time, and when we had to reprioritize some features, they were adaptive to it. Promptness was among the highlights of the interaction.

What was your primary form of communication with Capi Creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to combine data-driven design with an empathetic understanding of our end-users. Their designs were not only sleek and modern but also addressed real pain points. The attention to detail, especially in microinteractions and accessibility, really set them apart.

Are there any areas for improvement or something Capi Creative could have done differently?

No improvements needed.

BACKGROUND

Please describe your company and position.

I am the Elevation Capital of Elevation Capital

Describe what your company does in a single sentence.

Early stage venture capital firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capi Creative to accomplish?
We selected Capi Creative to assist us in updating our old site and enhancing the general online presence of our financial services company. The main points that we wanted to improve were taking the UX to the next level, making the navigation simpler and more effective, and making the site designed both for desktop and mobile alteration.
We also required an improved lead generation framework, whereby the client journey is logical and easy to follow to obtain information and book consultations.

SOLUTION

How did you find Capi Creative?

• Online Search
• Clutch Site

Why did you select Capi Creative over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Capi Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work involved the entire redesign of our corporate web site starting with the scratch. That covered preliminary discovery and strategizing, development of wireframes and design mockups, and complete execution of responsive web pages. 
Capi Creative additionally developed the site to be SEO-friendly and incorporated CRM lead forms, as well as made it ADA compliant. They have created a bespoke iconography and paid attention to detail to match the visual style with our brand guidelines to achieve a professional look and feel on all pages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Post-launch, we have observed a considerable growth in the level of engagement by visitors to the site, such as longer duration on important service pages as well as an upsurge in the submission of consultation forms. The response that we have got form our clients has been tremendous particularly with regards to ease of navigation, and clarity of the site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was handled with great discipline by Capi Creative. There were well-defined milestones and they were always achieved. Response time was also top notch- they would make changes promptly as per our responses and would maintain communication by updating us of the progress made in the process. We never felt left out and that made the experience hassle free.

What was your primary form of communication with Capi Creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It was especially compelling how they could combine knowledge of the financial industry with innovative design. Not only does Capi Creative make gorgeous websites, but they also recognize the value of credibility, user trust, and strategic user flows, which is paramount in our industry. They came with a consultative manner, which made us feel like real partners rather than clients.

Are there any areas for improvement or something Capi Creative could have done differently?

No improvements needed.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of payfuture

Describe what your company does in a single sentence.

Local Payment Provider for Emerging Markets

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capi Creative to accomplish?

• We chose Capi Creative to redesign our website and improve it so that it suits our company better and makes things simpler for our clients and those who visit us. We wanted to develop a more current and certain-to-use online experience, simplify the path for services we offer, and encourage more potential clients to contact us by making our call-to-action clear.

SOLUTION

How did you find Capi Creative?

• Referral
• Clutch Site

Why did you select Capi Creative over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Capi Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The assignment consisted of a whole new website design, unique UX/UI elements, making it mobile-friendly, improving the content, and building it on a user-friendly platform. They made sure the visuals and the content were in line with our brand and with the rules set by the financial industry. Important items were wireframes, detailed design mockups, a working website, and guidelines for making future changes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once we launched, we noticed that many more users were reaching out using our contact forms, while bounce rates decreased a lot. Many clients have praised the website, mainly because of how smoothly and understandably it presents the services. Because of the refreshed design, we have experienced better growth and have made efforts that stand out during client pitches. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The group did an outstanding job with managing the project. Our team was given updates all the time, and deadlines were always achieved or even surpassed. They immediately acted on comments from the team, answered questions swiftly, and always explained when issues or tasks would be solved. I saw that the team took care to learn about our industry and what we really needed. 

What was your primary form of communication with Capi Creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It was especially interesting to observe how artists joined creativity and strategy. They provided us with a website that is good to look at and also shows what we believe in, connects with our clients, and performs well for our company. They showed great focus on small details and really knew how to build trust over the internet, mainly in the world of finance. 

Are there any areas for improvement or something Capi Creative could have done differently?

no, there is no area for improvenent.

BACKGROUND

Please describe your company and position.

I am the Founder of Treelife

Describe what your company does in a single sentence.

We simplify complex legal and financial challenges by offering a range of services, including Virtual CFO, Legal Support, Tax & Regulatory, and Global Expansion assistance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capi Creative to accomplish?

• We handed over the user experience and interface design of our digital financial platform to Capi Creative to overhaul. The focus of our changes was to bring the platform’s look in line with today’s design trends, increase smoothness for people working on mobile and desktop devices and cut back on difficulties experienced during the key steps of using our application such as starting, tracking investments and obtaining help.

SOLUTION

How did you find Capi Creative?

• Online Search
• Clutch Site

Why did you select Capi Creative over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Capi Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Part of the scope was an audit of the platform’s user experience, meetings with key people, ranking competitors, designing personas, laying out screens and making detailed UI designs. Capi made interactive prototypes for review and partnered with our developers to make the designs technically possible. Their work was professional, detailed and followed our company’s style. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Right after launch, customers reported being more satisfied based on their comments and support requests. The number of customers leaving during the account setup stage decreased and people used the main product features more actively. Because of Capi’s well written document, our development team found it easier to take over from design. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well handled by them. Timelines were indicated clearly and the deadlines were always met. As the priorities changed, they adjusted early and they were always quick to respond. Staying in touch every week kept all of us working smoothly and stopped any unwanted surprises. 

What was your primary form of communication with Capi Creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Capi Creative's ability to synthesize complex financial information into clean, intuitive design solutions was truly impressive. Their attention to detail, collaborative approach, and user first mindset made them feel like an extension of our internal team rather than an external vendor.

Are there any areas for improvement or something Capi Creative could have done differently?

No areas of improvement.

BACKGROUND

Please describe your company and position.

I am the Managing Director & CFO of Moorfields Eye Hospital Dubai

Describe what your company does in a single sentence.

 It is the largest eye care facility in Europe and has been treating eye diseases for over 200 years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capi Creative to accomplish?

• Capi Creative was hired to change and rebuild our entire website. We focused mainly on making patients feel more connected, giving everyone access on different gadgets and bringing together our EHR, scheduling and telehealth platforms. The old website seemed old, was slow to load and wasn’t designed for mobile devices, affecting both how patients viewed us and the way we functioned. A digital partner who could produce a platform that is both secure, can be scaled and is friendly for users according to the healthcare needs was necessary.

SOLUTION

How did you find Capi Creative?

• Online Search
• Clutch Site

Why did you select Capi Creative over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Capi Creative were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

There was a lot to be done in this field. During the discovery phase, Capi Creative spoke to stakeholders, charted out how people use the service and carefully checked the competition. At the design stage, designers made a unique custom system, built a mobile-friendly user interface and covered accessibility standards. For the development phase, we used React.js to completely rebuild the front end, made the back end more robust while keeping it secure with API connections to our EHR and scheduling solutions and introduced a custom management system that made it simple for us to change content. The project also made sure that the patient data was handled with encryption, users were authenticated securely and forms were sent without risk. The team at Capi Creative made sure the new site performed well, was ready to appear in searches and trained the client before delivering a complete documentation guide. The main items delivered were a new website, appointment scheduling online and over telehealth, security for patient data and tools for keeping track of how the platform performs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The findings were significant and easily measured. There was a 70 percent increase in how quickly our website pages load. Traffic visiting booking Apps on mobile devices increased by 45 percent and more people made online appointments by a 62 percent rate. There was a 15 percent decline in calls to our contact center, thanks to better how our users interact with our website and new methods that allow them to handle certain issues on their own. It was proven that, out of all areas measured, the new platform had the largest impact, as shown in a 38 percent increase in scores from our patient surveys.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management by Capi Creative was truly remarkable. Their actions were planned, timely and they responded well to everyone. Every deadline and budget amount was maintained and met. They also closely understood our needs and immediately changed things when we asked.

What was your primary form of communication with Capi Creative?

Email or Messaging App

What did you find most impressive or unique about this company?

Capi Creative’s main strength was in linking advanced technology to an intimate knowledge of the healthcare system. Staff on both teams quickly noticed how much they care about our patients and end-users and how focused they are on protecting data. They didn’t just sell products; they partnered and were invested in the outcomes.

Are there any areas for improvement or something Capi Creative could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the Executive VP of Delon Laboratories

Describe what your company does in a single sentence.

DELON LABORATORIES is one of the largest, oldest and leading prime manufacturers of cosmetic, personal care, cotton and OTC/pharmaceutical products in North America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capi Creative to accomplish?

• We appointed Capi Creative to redesign both the look and feel of our online store. Our main goals were to boost how many customers made purchases, make it simpler for them to buy from us and update the site’s design so it stood out in the beauty industry. We decided to make the site accessible on different mobile devices and simpler to use for everyone.

SOLUTION

How did you find Capi Creative?

Online Search

Why did you select Capi Creative over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Capi Creative were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We conducted a detailed UX audit on our existing site, made wireframes, high quality UI designs and produced a full working prototype. The team put together a special design system that suits our brand and teamed up with our in-house squad to achieve pixel-perfect results. Major items delivered were persona research, journey mapping, A/B tests and designs that focused on mobile users first.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After just three months, the site’s redesign resulted in a rise in conversion rates by 27% and a fall in bounce rates by 35%. Users stayed online longer and mobile purchases grew by about 40%, proving the new design made it much easier to use the app. Views from customers on the new interface have often been positive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project was well handled by Capi Creative. Everything stayed organized, thanks to the team using Figma and Asana to communicate. Both teams delivered on their targets in the planned timeframes and regularly updated us on any progress. Most of the time, any questions or requirements we asked were handled the same day.

What was your primary form of communication with Capi Creative?

Email or Messaging App

What did you find most impressive or unique about this company?

It was most noticeable that strategy and creativity were expertly mixed in everything they did. They went beyond design to test all aspects of user interaction so the site was easy to use. What made them unique in this project was knowing how beauty consumers use online shopping.

Are there any areas for improvement or something Capi Creative could have done differently?

No areas, we are good with what we got.

BACKGROUND

Please describe your company and position.

I am the Software Engineer of Asserta Health

Describe what your company does in a single sentence.

Asserta Health offers great healthcare plans through a smarter healthcare approach that are actually designed for your needs in our modern world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capi Creative to accomplish?

• Our software was very out-of-date, and we were looking for someone to help us modernize our UI/UX design.

SOLUTION

How did you find Capi Creative?

• Online Search
• Clutch Site

Why did you select Capi Creative over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Capi Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First, we familiarized them with our existing UI and reviewed our list of wants and desires that we collected over the years. We specified functionalities that we were looking for, and they came up with the designs. They also conducted user interviews to get feedback from our clients. 

After that, Capi Creative created UX wireframe designs in Figma. They combined functionalities in different ways and simplified workflows. Their team conducted further rounds of user interviews for the new designs. They’ve done that several times for the design’s various iterations. 

The first thing we worked on was our scheduling module, which was used for scheduling classes, individual personal trainer sessions, and similar things. We also worked on our CRM system, which included consolidating text, email, and phone conversations. Additionally, they designed our drip campaigns.

Capi Creative is providing maintenance to their designs. They’re implementing design changes as we receive internal feedback about our software. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve been getting positive feedback from our customer base everyone has been excited about the new designs and like what they’re seeing. 

The designs are nice, clean, and innovative; they have modernized the interaction with the enduser. I’m 100% satisfied with their work, and they’ve exceeded expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management has been fantastic. They turn around designs fast and always meet their deadlines. We use Slack and Zoom to collaborate.  

What was your primary form of communication with Capi Creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We’re impressed with their creativity in coming up with easy-to-follow, intuitive, and efficient designs. They’re good at sorting workflows and helping users focus on primary functions they need to perform on any given page.  

Are there any areas for improvement or something Capi Creative could have done differently?

I can’t think of anything. 

BACKGROUND

Please describe your company and position.

I am the Business Owner of Sugarfina USA LLC

Describe what your company does in a single sentence.

Sugarfina is an international candy brand, combining high-quality luxury candy with a fun and engaging aesthetic.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capi Creative to accomplish?

• Our goal was to improve user flow, boost online conversions, and create a visually compelling interface aligned with our luxury retail brand. Their task was to modernize our e-commerce platform while maintaining Sugarfina’s playful, premium identity.

SOLUTION

How did you find Capi Creative?

• Online Search
• Referral

Why did you select Capi Creative over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Capi Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Capi Creative helped us improve our online shopping experience by redesigning the entire Sugarfina website. They worked on everything from user research and wireframes to a fresh new look that feels modern and fun. Key deliverables included a smoother checkout process, mobile-friendly design, and visuals that match our brand perfectly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with Capi Creative, we’ve seen a clear increase in mobile conversions and a noticeable drop in cart abandonment. Our customers are spending more time browsing and interacting with the site. The improved UI/UX made navigation easier and led to a more seamless shopping experience that truly reflects our brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Capi Creative’s project management was smooth and reliable. They communicated clearly, kept us updated at every stage, and always delivered on time. Anytime we had questions or changes, they responded quickly and professionally. It truly felt like a collaborative partnership, and they were fully invested in bringing our vision to life.

What was your primary form of communication with Capi Creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about Capi Creative is their ability to balance creativity with user-centered design. They didn’t just make the site look good, they made it work better. Their attention to detail, understanding of the retail space, and deep commitment to our brand made them feel like an extension of our team.

Are there any areas for improvement or something Capi Creative could have done differently?

Capi Creative delivered exactly what we needed with professionalism, creativity, and care. Their process was seamless from start to finish, and every detail was handled with precision. We couldn’t be happier with the experience and the results they delivered for our team.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of Music Gateway

Describe what your company does in a single sentence.

Music Promotion, Sync Licensing, Distribution & More.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capi Creative to accomplish?

• We chose Capi Creative to help us overhaul the entire UX/UI of our music platform on the do-goodpress platform, to increase engagement as well as navigation and produce a visually stimulating experience that is in line with the creativity of our collective brand as independent musicians. We required an up to date, user-friendly interface that would make music discovery and booking gigs, as well as interacting with artists in an unobstructed manner across desktop and mobile devices, simpler than before.

SOLUTION

How did you find Capi Creative?

• Online Search
• Clutch Site

Why did you select Capi Creative over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Capi Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had gone through Capi Creative to have our platform user experience fully redesigned, beginning by doing user research and journey mapping. They made prototypes, wireframes as well as high-fidelity UI screens covering all major user paths such as artist discovery, music streaming, user profile, booking requests, and event promotion. They even gave us a documentation system of how the design should run within the internal development team after the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the Relaunch of the new UX/UI, we detected a concrete increase of user activity and time spent. The simplified streamlined interface made usage readily available to the fans to explore artist content and positive input both on behalf of the users and the industry partner began coming in within minutes of launching. It also became easy to noticeably increase the presence of artist bookings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management that Capi Creative had in hand was competent. They worked within the schedule that we had agreed on and in the few times that we had some changes to be made they had even slotted them without extending the deadline. Their check-ins were frequent and they would always be ready with progress and what to be done next, which made collaboration easy.

What was your primary form of communication with Capi Creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive feature that I could see was that they understood well how visual design can be used to improve the musical storytelling. They were not concerned only with aesthesia, but they also created an emotional connection in the user interface. Their capability of combining usability with creativity actually took the final product to a new level.

Are there any areas for improvement or something Capi Creative could have done differently?

NO