The Business Theory

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a sharpening service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

We needed to create a completely new website that provided more information and organization.

SOLUTION

What was the scope of their involvement?

The Business Theory designed and developed a website with several detailed pages to help customers understand the services we provide. The team also made the website easier to navigate. The Business Theory created several pages, including an FAQ section, services provided pages, and a small pop-up that shows customers the most current specials being offered to them.

What is the team composition?

We worked with one teammate from The Business Theory.

How did you come to work with The Business Theory?

We found The Business Theory through an online search and a referral. We chose them because their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from December 2023–January 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a significant increase in website traffic and new customers using our services. Customer feedback has been outstanding, and we’ve also seen a significant increase in customer inquiries and income.

How did The Business Theory perform from a project management standpoint?

The Business Theory’s project management was amazing. The team delivered on time. We communicated via virtual meetings, email, and a messaging app.

What did you find most impressive about them?

The most impressive thing about working with The Business Theory was their attention to detail when building the website. We were also impressed with their ability to explain how things work and the results we should see.

Are there any areas they could improve?

I wouldn’t change anything about their performance.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of The Heights Alin, a specialty aluminum construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

We needed someone who could help us boost our views and grow our online presence.

SOLUTION

What was the scope of their involvement?

The Business Theory has redone our entire website, worked with me on photos, and created pages to help promote my products. The team has also helped create a way for customers to leave reviews and makes real-time changes as needed. The team has created product galleries, links to voting pages, contact forms, and added logos and awards to our pages.

What is the team composition?

We’ve worked with an unknown number of teammates from The Business Theory.

How did you come to work with The Business Theory?

I personally knew them. We chose them because they had high ratings, were close to my geographic location, had pricing that fit our budget, and offered good value for the cost.

What is the status of this engagement?

We started working together in January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Business Theory provides monthly analytics showing what’s going on with our page. The numbers change every month, but they’ve shown me traffic, call clicks, and website requests.

How did The Business Theory perform from a project management standpoint?

The Business Theory is punctual and provides timely responses and turnaround. We communicate via email and messaging apps.

What did you find most impressive about them?

The quickness of their responses and feedback is impressive. I like that I can communicate what I need, want, and my ideas and get instant responses and feedback.

Are there any areas they could improve?

There’s nothing The Business Theory could improve on.

BACKGROUND

Please describe your company and position.

I am the Owner of Holistic Environmental Solutions

Describe what your company does in a single sentence.

We are  mold assessor testing quality of air all around Florida  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Business Theory to accomplish?

• Wanted to design my website

SOLUTION

How did you find The Business Theory?

Referral

Why did you select The Business Theory over others?

• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Nat  from Business Theory was such a great experience. She was incredibly patient, creative, and really took the time to understand my vision. She turned my ideas into a beautiful website that truly reflects my brand and what I wanted to share.

Nat was always responsive, supportive, and detail-oriented throughout the entire process, which made everything feel smooth and stress-free. It’s clear she genuinely cares about her work and her clients. 

I’m so happy with the final result and would highly recommend Nat Lopez and Business Theory to anyone looking for a talented web designer.

Thank you again for all your help 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a fully functional and professionally designed website that clearly communicates my brand and services. It improved the organization, visual identity, and usability of my online presence, making it easier for potential clients to understand my work and contact me.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nat did a great job managing the entire project. She stayed organized, communicated clearly about each step, and delivered everything on time. Whenever I had questions or requested changes, she responded quickly and was very attentive to my needs. She made the process easy and stress-free, which I really appreciated.

What was your primary form of communication with The Business Theory?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to truly understand my vision and translate it into a website that reflects my brand so well stands out. Nat was extremely attentive to detail and thoughtful in how she approached both the design and the structure of the site. It felt like she genuinely cared about the success of my business, not just completing the project.

Are there any areas for improvement or something The Business Theory could have done differently?

Honestly i would be lying if i said something 

BACKGROUND

Please describe your company and position.

I am the Inspector.Miami of JLU Services Inc.

Describe what your company does in a single sentence.

JLU Services provides professional home and property inspections, including mold assessment, insurance 4-point and wind mitigation reports, leak detection, and environmental testing across South Florida.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Business Theory to accomplish?

• update our website

SOLUTION

How did you find The Business Theory?

Referral

Why did you select The Business Theory over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from The Business Theory were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Business Theory designed and developed JLU Services’ official website, www.inspector.miami, to strengthen its digital presence across South Florida. The project included responsive web design, SEO optimization, content strategy, and full brand integration for the company’s inspection and environmental testing services. The result was a clean, professional site that improved visibility, lead generation, and user experience while showcasing JLU Services’ credibility and expertise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website led to a 70% increase in traffic and more than doubled inbound leads within the first two months. JLU Services also gained stronger Google visibility and improved client engagement through a faster, more professional online presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Business Theory was organized, responsive, and delivered everything on time. They listened carefully to our needs and made updates quickly whenever requested.

What was your primary form of communication with The Business Theory?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their attention to detail and how well they understood my business. Business Theory took the time to capture my brand’s personality and turned it into a clean, modern website that truly represents JLU Services. Their mix of creativity, technical skill, and genuine customer care stood out.

Are there any areas for improvement or something The Business Theory could have done differently?

I don’t have any areas for improvement to mention. The Business Theory team exceeded my expectations in every way — from communication and design quality to timely delivery and ongoing support. Everything went smoothly from start to finish.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Fingers & Toes Nail Salon.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

We needed a company that could develop a website for us.

SOLUTION

What was the scope of their involvement?

The Business Theory designed and developed a website for our company. Since we’re a brand new salon, we needed some kind of incentive to bring more people in. The Business Theory created a landing page for us, which actually brought people in. They also linked our social media channels on the site.

They’re currently in charge of maintaining the site.

What is the team composition?

I’ve only worked with Nat (Owner).

How did you come to work with The Business Theory?

We found The Business Theory through a referral.

What is the status of this engagement?

We started working together in May 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Business Theory went above and beyond for us — the website looks very tasteful and professionally done. I told them what we wanted, and they delivered exactly that and more.

How did The Business Theory perform from a project management standpoint?

The Business Theory has performed well in terms of project management. They stayed within budget and delivered the website before the deadline.

We typically communicate through text messaging, phone calls, and WhatsApp.

What did you find most impressive about them?

The Business Theory has made the entire web development process incredibly easy for me. They’ve always been very willing and ready to help me with anything I needed. I let them handle everything, and there’s nothing I would change on the final site.

Aside from that, we appreciate them taking the time to teach us how to update the website ourselves.

Are there any areas they could improve?

No, I have no complaints.

Do you have any advice for potential customers?

Make sure to tell them exactly what you’re looking to get out of the engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Jade Aesthetics & Wellness. We provide post-op care to people that undergo cosmetic surgery, including massages, nursing, and IV hydration. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

We hired The Business Theory for web development. 

SOLUTION

What was the scope of their involvement?

I initially told them what I wanted and Natalie (Agency Owner) worked to put my thoughts on the website. 

They’ve developed the website from scratch. Its purpose is to give information about us to our clients. Oftentimes, customers call us with some questions. The website serves as a reference for them to look at so they can find answers to their questions. On the website, they can see our services, pricing, and geographical area. 

The site also has a Book Now button, which in turn sends me an email. I can then either email them or call them back.

What is the team composition?

I’ve only worked with Natalie. She’s my sole point of contact. 

How did you come to work with The Business Theory?

Natalie made a website for a colleague of mine. I checked the site and loved it, so I hired her to create ours. 

How much have you invested with them?

We’ve invested around $1,000. 

What is the status of this engagement?

We started the partnership in April 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen an increase in engagement, and our customers now have fewer questions about us. Many of them have also used the Book Now feature. 

How did The Business Theory perform from a project management standpoint?

The Business Theory meets my budget, and when I tell them my deadlines, they deliver. To communicate, we use Zoom, texts, emails, and phone calls. 

What did you find most impressive about them?

They’re thorough; instead of creating a basic website, they’ve gone above and beyond. It’s completely greater than what I thought it would be. I’m truly impressed by that. 

Are there any areas they could improve?

No, there aren’t any. Natalie doesn’t have to improve in any area — she’s phenomenal. 

Do you have any advice for potential customers?

Do it — engage The Business Theory. 

BACKGROUND

Please describe your company and your position there.

Offering the community of south Florida pest control service. President

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Business Theory, and what were your goals?

Improve website designed for more attractive and reliability of clients that are consistent in doing business with our firm to be able to service south Florida clients to our best performance.

SOLUTION

How did you select this vendor and what were the deciding factors?

As president of this firm our company is very particular of who we select to do business with . Looking at other website that the business theory has done for other organizations has really impressed my staff on how well and the communication levels have impressed us tremendously.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The details of work that the business theory has done for us is going back and fourth with the best communication skills that business theory has giving us . We are really happy with them because at anytime they offer Product s that we were not aware of and we really appreciate that from them.

How many people from the vendor's team worked with you, and what were their positions?

We have had a couple of there representatives and also work with the actual president to make sure all the points of interest were satisfactory.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Of course in the event of the launch of our new and improved website we saw a dramatic 50%increase in calls and not even close to the revenue we were doing before , it had been a dramatic change in revenue.

Describe their project management style, including communication tools and timeliness.

We were dramatically impress with the management style and how they performed there time management skill in getting back to us , by any detail from pictures of buildings or restaurants used in the website to our satisfaction

What did you find most impressive or unique about this company?

We found that time is always against us in the world that we live, but The Business Theory knew how to respond very quickly and in a very professional manner.

Are there any areas for improvement or something they could have done differently?

There’s always a way to improve in every company . I believe as long as companies find a way to improve there skills in all aspects there’s always growth and that is the business theory company for me .

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a healthcare services provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

I needed to create a website.

SOLUTION

What was the scope of their involvement?

The Business Theory has developed our website. Initially, I gave them a brief idea of what I wanted and some examples of other sites I liked, and they provided me with information and design options. From there, they built the whole website and provided us with content to populate it.

Currently, they help us use Google Domains and Google Calendar. They also provide us with SEO services, for which we work closely on keyword research.

What is the team composition?

I only work with one person from The Business Theory.

How did you come to work with The Business Theory?

The Business Theory was a referral.

How much have you invested with them?

We’ve spent less than $5,000.

What is the status of this engagement?

We started working together in February 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since our site has been recently launched, I, unfortunately, don’t have any statistics or metrics about its success or performance.

How did The Business Theory perform from a project management standpoint?

The Business Theory has performed very well; they’re attentive and respectful on time. We communicate via email and phone calls.

What did you find most impressive about them?

The Business Theory’s attentiveness is impressive.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Let them do their work and don’t try to manage them.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of the company, and I’m a makeup artist. We’re located in Plantation, Florida.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

We hired The Business Theory to help us establish our online presence and to oversee every expectation we would have.

SOLUTION

What was the scope of their involvement?

The Business Theory was in charge of developing our website and they integrated our social media platforms into the site. They now manage all of our social media platforms. They’re spearheading our SEO strategies, which entails providing keyword research services, too.

What is the team composition?

We’re only working with Nat (Agency Owner).

How did you come to work with The Business Theory?

They were referred to us.

How much have you invested with them?

We’ve spent less than $50,000.

What is the status of this engagement?

We initially started in January 2020, but we had to stop due to the pandemic. We restarted the engagement in March 2022, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our brand awareness has increased dramatically because of The Business Theory’s work. Furthermore, a lot of clients have been able to reach our company through the website.

How did The Business Theory perform from a project management standpoint?

They make sure that we stay on schedule in a very professional manner, without making us nervous or anxious. We communicate through phone calls and emails. Overall, everything has been on track.

What did you find most impressive about them?

Their attention to detail has been impressive.

Are there any areas they could improve?

No. Everything has been amazing, and they’ve exceeded our expectations.

Do you have any advice for potential customers?

Be honest with what you want, and The Business Theory will be able to execute based on what you give them.

BACKGROUND

Introduce your business and what you do there.

I am the creative director at MPE Events Group, a wedding planning and corporate events company in Florida. I am in charge of all creative assets, including social media content creation. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

We were looking for a company to assist with SEO, PPC, and digital marketing efforts. 

SOLUTION

What was the scope of their involvement?

Our engagement with The Business Theory first began with SEO optimization efforts. Their team looked into our website, saw what aspects we lacked, and presented us with exactly what we needed to change. 

We provided them with our branding and visual components to incorporate into the website. They then completely redesigned and restructured it to make it stand out from our competitors and be more SEO-friendly. When The Business Theory rebuilt our website, they ensured it was ADA compliant. Their team also ensured that our load time was very low, our images sizes weren’t too big, and our website was accessible on mobile and the web. The Business Theory team also integrated a contact form linked directly to our CRM. 

Now, The Business Theory assists with our digital marketing. They set social media posting schedules and post visual content on our social media, including Facebook, Instagram, YouTube, and Pinterest. Next year, we’ll look into Facebook advertising, but first, we’re focusing on posting consistent content. 

What is the team composition?

We only work with Nat (Owner).

How did you come to work with The Business Theory?

We reached out to them through their website and set up an initial meeting. Nat was very prepared in that initial meeting; she had already looked into our social media presence, upper management, and what we needed to optimize our website. 

While we did meet with several other agencies, Nat stood out and came highly recommended. 

How much have you invested with them?

We’ve invested about $1,500 with The Business Theory so far; Nat has adjusted the overall price because we don’t utilize all of her services. 

What is the status of this engagement?

We began working with The Business Theory in October 2021 and our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My company has grown a lot just by word of mouth and has a lot of views online, and our social media posting is becoming more consistent. However, we’re trying to grow very gradually so we can still handle the workload coming in from The Business Theory’s efforts. 

Overall, our website traffic has increased — we’ve gotten a lot more engagement via the contact form on our website that goes to our CRM. The Business Theory has exceeded my expectations — I’d say they’ve impacted our business 75%. 

How did The Business Theory perform from a project management standpoint?

Nat gives us 100% — she fits our budget and meets our deadlines. In terms of file sharing, we upload our images to a shared folder in DropBox so that The Business Theory can access them. 

We have Zoom and limited in-person meetings and utilize WhatsApp to regularly communicate — that is how Nat reminds us what she needs from us and reminds us about deadlines. 

What did you find most impressive about them?

The communication that The Business Theory has with their clients is extraordinary. They are always prepared and answer questions quickly and in-depth. Their customer service is excellent — we always feel like we’re on the same page with them. 

Are there any areas they could improve?

I can’t think of anything significant for them to improve. Their file upload system could be better since not everyone uses DropBox, and DropBox’s storage is relatively limited. 

Do you have any advice for potential customers?

Customers need to ensure that they give The Business Theory all the content they need. However, The Business Theory is also really good at following up on what they need, but customers need to be on the ball to streamline the process.