The Business Theory

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Fingers & Toes Nail Salon.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

We needed a company that could develop a website for us.

SOLUTION

What was the scope of their involvement?

The Business Theory designed and developed a website for our company. Since we’re a brand new salon, we needed some kind of incentive to bring more people in. The Business Theory created a landing page for us, which actually brought people in. They also linked our social media channels on the site.

They’re currently in charge of maintaining the site.

What is the team composition?

I’ve only worked with Nat (Owner).

How did you come to work with The Business Theory?

We found The Business Theory through a referral.

What is the status of this engagement?

We started working together in May 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Business Theory went above and beyond for us — the website looks very tasteful and professionally done. I told them what we wanted, and they delivered exactly that and more.

How did The Business Theory perform from a project management standpoint?

The Business Theory has performed well in terms of project management. They stayed within budget and delivered the website before the deadline.

We typically communicate through text messaging, phone calls, and WhatsApp.

What did you find most impressive about them?

The Business Theory has made the entire web development process incredibly easy for me. They’ve always been very willing and ready to help me with anything I needed. I let them handle everything, and there’s nothing I would change on the final site.

Aside from that, we appreciate them taking the time to teach us how to update the website ourselves.

Are there any areas they could improve?

No, I have no complaints.

Do you have any advice for potential customers?

Make sure to tell them exactly what you’re looking to get out of the engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Jade Aesthetics & Wellness. We provide post-op care to people that undergo cosmetic surgery, including massages, nursing, and IV hydration. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

We hired The Business Theory for web development. 

SOLUTION

What was the scope of their involvement?

I initially told them what I wanted and Natalie (Agency Owner) worked to put my thoughts on the website. 

They’ve developed the website from scratch. Its purpose is to give information about us to our clients. Oftentimes, customers call us with some questions. The website serves as a reference for them to look at so they can find answers to their questions. On the website, they can see our services, pricing, and geographical area. 

The site also has a Book Now button, which in turn sends me an email. I can then either email them or call them back.

What is the team composition?

I’ve only worked with Natalie. She’s my sole point of contact. 

How did you come to work with The Business Theory?

Natalie made a website for a colleague of mine. I checked the site and loved it, so I hired her to create ours. 

How much have you invested with them?

We’ve invested around $1,000. 

What is the status of this engagement?

We started the partnership in April 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen an increase in engagement, and our customers now have fewer questions about us. Many of them have also used the Book Now feature. 

How did The Business Theory perform from a project management standpoint?

The Business Theory meets my budget, and when I tell them my deadlines, they deliver. To communicate, we use Zoom, texts, emails, and phone calls. 

What did you find most impressive about them?

They’re thorough; instead of creating a basic website, they’ve gone above and beyond. It’s completely greater than what I thought it would be. I’m truly impressed by that. 

Are there any areas they could improve?

No, there aren’t any. Natalie doesn’t have to improve in any area — she’s phenomenal. 

Do you have any advice for potential customers?

Do it — engage The Business Theory. 

BACKGROUND

Please describe your company and your position there.

Offering the community of south Florida pest control service. President

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Business Theory, and what were your goals?

Improve website designed for more attractive and reliability of clients that are consistent in doing business with our firm to be able to service south Florida clients to our best performance.

SOLUTION

How did you select this vendor and what were the deciding factors?

As president of this firm our company is very particular of who we select to do business with . Looking at other website that the business theory has done for other organizations has really impressed my staff on how well and the communication levels have impressed us tremendously.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The details of work that the business theory has done for us is going back and fourth with the best communication skills that business theory has giving us . We are really happy with them because at anytime they offer Product s that we were not aware of and we really appreciate that from them.

How many people from the vendor's team worked with you, and what were their positions?

We have had a couple of there representatives and also work with the actual president to make sure all the points of interest were satisfactory.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Of course in the event of the launch of our new and improved website we saw a dramatic 50%increase in calls and not even close to the revenue we were doing before , it had been a dramatic change in revenue.

Describe their project management style, including communication tools and timeliness.

We were dramatically impress with the management style and how they performed there time management skill in getting back to us , by any detail from pictures of buildings or restaurants used in the website to our satisfaction

What did you find most impressive or unique about this company?

We found that time is always against us in the world that we live, but The Business Theory knew how to respond very quickly and in a very professional manner.

Are there any areas for improvement or something they could have done differently?

There’s always a way to improve in every company . I believe as long as companies find a way to improve there skills in all aspects there’s always growth and that is the business theory company for me .

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a healthcare services provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

I needed to create a website.

SOLUTION

What was the scope of their involvement?

The Business Theory has developed our website. Initially, I gave them a brief idea of what I wanted and some examples of other sites I liked, and they provided me with information and design options. From there, they built the whole website and provided us with content to populate it.

Currently, they help us use Google Domains and Google Calendar. They also provide us with SEO services, for which we work closely on keyword research.

What is the team composition?

I only work with one person from The Business Theory.

How did you come to work with The Business Theory?

The Business Theory was a referral.

How much have you invested with them?

We’ve spent less than $5,000.

What is the status of this engagement?

We started working together in February 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since our site has been recently launched, I, unfortunately, don’t have any statistics or metrics about its success or performance.

How did The Business Theory perform from a project management standpoint?

The Business Theory has performed very well; they’re attentive and respectful on time. We communicate via email and phone calls.

What did you find most impressive about them?

The Business Theory’s attentiveness is impressive.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Let them do their work and don’t try to manage them.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of the company, and I’m a makeup artist. We’re located in Plantation, Florida.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

We hired The Business Theory to help us establish our online presence and to oversee every expectation we would have.

SOLUTION

What was the scope of their involvement?

The Business Theory was in charge of developing our website and they integrated our social media platforms into the site. They now manage all of our social media platforms. They’re spearheading our SEO strategies, which entails providing keyword research services, too.

What is the team composition?

We’re only working with Nat (Agency Owner).

How did you come to work with The Business Theory?

They were referred to us.

How much have you invested with them?

We’ve spent less than $50,000.

What is the status of this engagement?

We initially started in January 2020, but we had to stop due to the pandemic. We restarted the engagement in March 2022, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our brand awareness has increased dramatically because of The Business Theory’s work. Furthermore, a lot of clients have been able to reach our company through the website.

How did The Business Theory perform from a project management standpoint?

They make sure that we stay on schedule in a very professional manner, without making us nervous or anxious. We communicate through phone calls and emails. Overall, everything has been on track.

What did you find most impressive about them?

Their attention to detail has been impressive.

Are there any areas they could improve?

No. Everything has been amazing, and they’ve exceeded our expectations.

Do you have any advice for potential customers?

Be honest with what you want, and The Business Theory will be able to execute based on what you give them.

BACKGROUND

Introduce your business and what you do there.

I am the creative director at MPE Events Group, a wedding planning and corporate events company in Florida. I am in charge of all creative assets, including social media content creation. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

We were looking for a company to assist with SEO, PPC, and digital marketing efforts. 

SOLUTION

What was the scope of their involvement?

Our engagement with The Business Theory first began with SEO optimization efforts. Their team looked into our website, saw what aspects we lacked, and presented us with exactly what we needed to change. 

We provided them with our branding and visual components to incorporate into the website. They then completely redesigned and restructured it to make it stand out from our competitors and be more SEO-friendly. When The Business Theory rebuilt our website, they ensured it was ADA compliant. Their team also ensured that our load time was very low, our images sizes weren’t too big, and our website was accessible on mobile and the web. The Business Theory team also integrated a contact form linked directly to our CRM. 

Now, The Business Theory assists with our digital marketing. They set social media posting schedules and post visual content on our social media, including Facebook, Instagram, YouTube, and Pinterest. Next year, we’ll look into Facebook advertising, but first, we’re focusing on posting consistent content. 

What is the team composition?

We only work with Nat (Owner).

How did you come to work with The Business Theory?

We reached out to them through their website and set up an initial meeting. Nat was very prepared in that initial meeting; she had already looked into our social media presence, upper management, and what we needed to optimize our website. 

While we did meet with several other agencies, Nat stood out and came highly recommended. 

How much have you invested with them?

We’ve invested about $1,500 with The Business Theory so far; Nat has adjusted the overall price because we don’t utilize all of her services. 

What is the status of this engagement?

We began working with The Business Theory in October 2021 and our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My company has grown a lot just by word of mouth and has a lot of views online, and our social media posting is becoming more consistent. However, we’re trying to grow very gradually so we can still handle the workload coming in from The Business Theory’s efforts. 

Overall, our website traffic has increased — we’ve gotten a lot more engagement via the contact form on our website that goes to our CRM. The Business Theory has exceeded my expectations — I’d say they’ve impacted our business 75%. 

How did The Business Theory perform from a project management standpoint?

Nat gives us 100% — she fits our budget and meets our deadlines. In terms of file sharing, we upload our images to a shared folder in DropBox so that The Business Theory can access them. 

We have Zoom and limited in-person meetings and utilize WhatsApp to regularly communicate — that is how Nat reminds us what she needs from us and reminds us about deadlines. 

What did you find most impressive about them?

The communication that The Business Theory has with their clients is extraordinary. They are always prepared and answer questions quickly and in-depth. Their customer service is excellent — we always feel like we’re on the same page with them. 

Are there any areas they could improve?

I can’t think of anything significant for them to improve. Their file upload system could be better since not everyone uses DropBox, and DropBox’s storage is relatively limited. 

Do you have any advice for potential customers?

Customers need to ensure that they give The Business Theory all the content they need. However, The Business Theory is also really good at following up on what they need, but customers need to be on the ball to streamline the process. 

BACKGROUND

Introduce your business and what you do there.

My company is basically a small business dedicated to pet care. We are insured, licensed, and bonded, and we’ve been in business for over 10 years now. I’m the owner and manager, so I do a little bit of everything.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

I wanted to keep my website up to date and refreshed because it was a little dated.

SOLUTION

What was the scope of their involvement?

The Business Theory ended up creating a brand new website for us using Squarespace. They mainly focused on UI/UX development so it’ll be easier for our users to navigate through it. Additionally, both of us provided the content and photos for the website, and I was able to suggest a few changes to the content that they’ve written.

We have a monthly contract with them, where they update the information on the website, and if ever I need to make any changes. I’ve recently requested to add a logo for my business since I have to offer security and safety for my clients. This logo will be used to run background checks on my website, and let everyone know what I’m doing.

What is the team composition?

To the best of my knowledge, I’m only in contact with the project manager.

How did you come to work with The Business Theory?

I did some research online and found quite a few options. However, I noticed that The Business Theory was a local business, so I’m always going to support local businesses.

How much have you invested with them?

We’ve spent around $500 so far.

What is the status of this engagement?

Our partnership started in April 2021, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our Facebook page has been receiving a lot of likes in a short span of time, and I know it’s directly related to the new website that The Business Theory developed. The new website they delivered is more interactive, well-organized, and functional, and I’m very satisfied with how it turned out — it's working perfectly, and I haven't experienced any issues.

How did The Business Theory perform from a project management standpoint?

I would say they perform excellently. I believe the company is fairly new, and I don’t have any negative things to say about them. They always listen to what I want, they know the image I want to project, and they write what I want to say for the content. Moreover, their customer service is top-notch because they always take care of my requests immediately.

We typically communicate through email, phone calls, and sometimes through text. 

What did you find most impressive about them?

I’ve had experiences with other companies, and not one of them has the ability to listen to clients like The Business Theory. They’re invaluable because they’re very knowledgeable and honest.

Are there any areas they could improve?

Maybe they can offer a more affordable marketing plan. We’ve spoken about this but it’s a little out of my price range right now.

Do you have any advice for potential customers?

I would advise them to be clear with their communications, and let the team know their needs and expectations.

BACKGROUND

Introduce your business and what you do there.

I am the owner of Countywide Pest Management. We specialize in pest control.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

I had an existing website, but it wasn’t organized and had too much information.

SOLUTION

What was the scope of their involvement?

The Business Theory provided me with a new website. The old one wasn’t attracting any customers or leads, so I decided to go with something simple — just a couple of pages. The team uploaded a couple of pictures as well. They also set up a contact form linked to my email, so I’m notified whenever I have an inquiry. 

The relationship is ongoing, so if I ever need something to be updated, I can give them a call and they’ll carry out whatever I need. 

What is the team composition?

Right now, I am working with Nat (Owner). She’s my primary point of contact. 

How did you come to work with The Business Theory?

The Business Theory was highly recommended by a friend of mine who had used their services before, so we decided to give them a try. 

How much have you invested in them?

I believe we pay around $150 an hour for their services. When they built the website, it was less than $5,000.

What is the status of this engagement?

We began the project around the middle of 2017, and we went live in the fall. They are still maintaining the website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I get calls that are generated through the website which tells me that it is working. I can’t complain.

How did The Business Theory perform from a project management standpoint?

I usually give Nat a call, and we take it from there. She is generally responsive all the time; anytime I call, she answers and gets to work right away. I couldn’t speak more highly of her.

What did you find most impressive about them?

Honestly, I’m very happy with the work The Business Theory has provided. The team is very personable. I had a lot of doubts going into the engagement, but they were very patient with me. They were able to explain the project well and make it accessible.

Are there any areas they could improve?

No, not right now.

BACKGROUND

Introduce your business and what you do there.

I do professional organizing. I own the business and do residential, commercial, and people's homes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

I needed help with my website.

SOLUTION

What was the scope of their involvement?

They updated my website and made everything a lot more user friendly. They also helped me with my Instagram and Facebook accounts. They suggested I make a Canva account, which has been a godsend. They showed me how to put my brand kit with my logo on there.

Even with things like seasonality, they showed me what to post during what season. Next, they set me up with a Google account. Finally, they helped me make a contract and a gift-card coupon.

What is the team composition?

I only work with Nat (Agency Owner).

How did you come to work with The Business Theory?

I met Nat through a mutual friend. I liked how she posted different tips and different recommendations for different companies. I reached out to her one day and we were working together that same week. She wanted to teach me everything so I wouldn't have to turn to her every time I needed something.

How much have you invested with them?    

We've invested $500.

What is the status of this engagement?

We began working together in September 2019 and wrapped up in January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Nat recently called me to remind me to update my website and Google page to reflect all the changes for Coronavirus. She's very on top of things like that, and she reminds me of things like that. She's hyper-aware of little changes that could impact my business.

How did The Business Theory perform from a project management standpoint?

We communicated over the phone or via email. We've also met three times in-person. She's very available.

What did you find most impressive about them?

She's very attentive to my needs and is always there to answer any questions that I have. Nat never makes me feel like I'm asking a stupid question. She's very patient. She always lets me know when she's available.

Are there any areas they could improve?

No, there's nothing I can think of.

Do you have any advice for potential customers?

My advice is to be ready to absorb all of her knowledge because at first, it can get overwhelming. Don't let that scare you, she's very knowledgeable. Don't hesitate to ask questions.

BACKGROUND

Introduce your business and what you do there.

I own Dark Sky Window Tinting, and the company is just me. I do all the work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Business Theory?

They built my website. I just used Google and Facebook, so I didn’t have one.

SOLUTION

What was the scope of their involvement?

They built my Wix site from scratch. Nat came up with everything. He found all the pictures and did all the research. I told her what film I used and she researched the specs on it. She also taught me how to take it on and handle everything.

Additionally, she helped with marketing on Instagram. She provided consulting and advice, as well as creating my logo as well as animation for a promotional program.

How did you come to work with The Business Theory?

I used to live in Florida, where she’s based. She was working with another company back then, but we always stayed in contact because of her helpful personality.

How much have you invested with them?

It was $250.

What is the status of this engagement?

This project ran from September until October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s definitely changed my business. There are so many more calls and contact forms coming in. I just did the basic Wix package and I’m still seeing a difference. I’ve been trying to build my company for almost six years now through word-of-mouth, and as soon as I put that site up I knew this was going to make a difference.

How did The Business Theory perform from a project management standpoint?

A lot of the technical stuff is over my head, but Nat explained it all to me in terms I could understand. She’s very helpful. I feel like I can ask her dumb questions without her judging me. I feel comfortable with her.

What did you find most impressive about them?

Even after I paid her, and she was done, she’d ask me about how I was doing. She’s even reposted my stuff on Instagram. She does shout-outs and markets for her clients after she’s been paid.

Are there any areas they could improve?

No, not that I know of.

Do you have any advice for potential customers?

There’s nothing I would warn a potential customer about. I didn’t have any complaints.