Business Integration and Business Intelligence

BACKGROUND

Please describe your company and position.

I am the Director of IT Operations Directorate of Crnogorska Komercijalna Banka AD Podgorica

Describe what your company does in a single sentence.

Universal banking

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Business Integration and Business Intelligence to accomplish?

• Design a corporate network for the bank's headquarters, branches and data center that could grow with the bank for many years without being redesigned.
• Segment the network to meet regulatory requirements, with separate security zones for banking, card processing and office environments.
• Make the network resilient enough that a branch or link failure could not interrupt banking services.
• Document the design so the bank's own IT team could run it day to day, with expert support available for structural changes.

SOLUTION

How did you find Business Integration and Business Intelligence?

• Referral
• Other

Why did you select Business Integration and Business Intelligence over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Other

How many teammates from Business Integration and Business Intelligence were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

2BI help us in designing and implementing the complete corporate network architecture for our bank, covering headquarters, branches and the data center. The design is still in production today.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We needed a corporate network built to last. It had to be segmented for regulatory compliance, resilient enough that a branch or link failure could not interrupt banking services, and structured so it could absorb years of growth in devices, services and traffic without a redesign.

The network architecture designed in 2010 is still in production more than 15 years later, without a redesign.

The architecture 2BI designed in 2010 is still in production. Hardware has been refreshed several generations since, but the design itself has never had to be replaced. We still engage 2BI as network consultants whenever we make a significant change, introduce a new service or add new equipment.

Hardware has been refreshed through several generations on the same original design.

The bank still engages 2BI as its network consultant for every significant change, new service or new equipment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was on our side, but all deliveries were on time and they were flexible to fit our needs.

What was your primary form of communication with Business Integration and Business Intelligence?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their design thinking. They planned for growth and regulatory requirements from the start rather than solving only today's problem, and their documentation made the network easy for our team to run. Their continued involvement over the years shows how reliable the partnership has been.

Are there any areas for improvement or something Business Integration and Business Intelligence could have done differently?

Early in the project, requirements around segmentation took a few rounds of discussion to settle, but the result was worth it.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Ramada by Wyndham Podgorica

Describe what your company does in a single sentence.

Ramada by Wyndham Podgorica is the first international chain hotel in Podgorica, offering rooms and suites, conference and event facilities, the Panorama Restaurant, a spa and a fitness centre, directly connected to the Mall of Montenegro.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Business Integration and Business Intelligence to accomplish?

• Hand over a network the hotel's own staff can run day to day, with support available when something needs changing.
• Build the hotel's entire network: guest Wi-Fi across rooms, conference space and public areas, plus the internal network for reception, back office and hotel systems.
• Deliver Wi-Fi that holds up at full occupancy and during conferences, where hotel networks usually fail.
• Keep guest traffic fully separated from the hotel's internal and payment systems, so one network cannot reach the other.

SOLUTION

How did you find Business Integration and Business Intelligence?

Referral

Why did you select Business Integration and Business Intelligence over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Business Integration and Business Intelligence were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

2BI designed and delivered our hotel's complete network infrastructure, from the core network to guest Wi-Fi covering the entire building: all guest rooms, the lobby, the Panorama Restaurant, our conference halls and back-office areas. They planned the network architecture, specified and configured the switching, routing and wireless equipment, and set up central management so guests can move between floors without losing their connection.
Guest, staff and hotel-system networks are fully separated, so guest traffic never reaches our internal systems. The cabling was done by a separate contractor, with 2BI specifying what the network required. Since the network went live about eight years ago, 2BI has maintained it for us, handling configuration changes, troubleshooting, monitoring and equipment upgrades whenever needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

32 access points covering 125 guest rooms, 5 conference rooms and all public areas.

Free guest Wi-Fi that holds up at full occupancy and with all 5 conference rooms in use.

In production for 8 years without a redesign, under our maintenance the whole time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The original installation was delivered on schedule and planned around hotel operations, so work in guest areas did not disturb our guests. Since then, communication has been simple and direct: when we need a change or something stops working, we contact 2BI and they connect remotely or come on site quickly. Before larger events and conferences, they make sure the network is ready for the load. After eight years, the best measure of how they respond to our needs is that we have never had a reason to look for another partner.

What was your primary form of communication with Business Integration and Business Intelligence?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The longevity of what they built. Our network was designed eight years ago and it still runs on the same architecture, through busy seasons, fully booked conferences and changing guest expectations. The same team that designed it still maintains it, so we never have to explain our setup to someone new. They understand that in a hotel, the network is part of the guest experience, not just IT, and they treat every change with that in mind.

Are there any areas for improvement or something Business Integration and Business Intelligence could have done differently?

Honestly, nothing comes to mind. In eight years they have been reliable and responsive, and we have never had a reason to look for another provider.

BACKGROUND

Please describe your company and position.

I am the Programme Manager of United Nations Development Programme

Describe what your company does in a single sentence.

UNDP - United Nations Development Programme 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Business Integration and Business Intelligence to accomplish?

• Give Montenegro's national social work centre a resilient server platform for the systems its social services depend on, with no single point of failure.
• Consolidate compute and storage into one hyper-converged cluster on Proxmox and Ceph, simpler to run and expand than separate servers and storage arrays.
• Build on open-source virtualization to avoid recurring licence costs, so more of the donor budget goes to the centre's own needs.
• Hand over a platform the centre's IT staff can run day to day, with documentation and support from our team.

SOLUTION

How did you find Business Integration and Business Intelligence?

Public tender/procurement

Why did you select Business Integration and Business Intelligence over others?

Best bidder in terms of quality of offer and value for money

How many teammates from Business Integration and Business Intelligence were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hardware, servers/system platform and networks maintenance for national Social Protection System at the central and 36 remote locations in Montenegro.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Any single node can fail without interrupting the centre's services.

Zero licence fees for the virtualization and storage layer.

Close to 700 workstation at 36 remote locations operate smoothly along with the central location at the Gov. Data Centre.

The provided support is recorded in a monthly reports forms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All the services are delivered in timely and professional manner.

The emerging needs are also resolved and immediately responded to with no delays, which is highly appreciated. 

What was your primary form of communication with Business Integration and Business Intelligence?

Email or Messaging App

What did you find most impressive or unique about this company?

Readiness to always, no matter of circumstances, support us - often above and beyond the ToR i.e. contracted services.

Are there any areas for improvement or something Business Integration and Business Intelligence could have done differently?

UNDP Performance Evaluation of 2BI vendor is fully positive and it scores with the highest grades achievable in all the aspests subject of evaluation, recommending them for further UN contracting

Also, end clients regular, annual Satisfaction Survey, conducted by the Ministry of Social Protection, grades are also  continuously very high.

BACKGROUND

I am the CEO of Oobyte

Marketplace

OPPORTUNITY / CHALLENGE

• Run oobyte's platform on Kubernetes with dev and production environments that are built the same way, so what is tested is what ships.
• Define the infrastructure as code with Terraform, so a full cluster can be created from a repository instead of set up by hand.
• Deploy the application through GitOps with Argo CD, so cluster state always matches the repository and releases need no manual steps.
• Keep the setup portable across clouds, so the platform is not locked to a single provider.

SOLUTION

Referral

• Great culture fit
• Good value for cost

2-5 Employees

oobyte is a marketplace and rewards platform where members earn cash from engagement and referrals and withdraw it to their bank account or card, so the infrastructure behind it has to be reliable. 2BI designed and built that infrastructure for us. They designed our Kubernetes environment and deployed it on both AWS EKS and Azure AKS, with our dev and production environments running on AWS today. The entire setup is defined in Terraform, including cluster creation, networking, ingress and access control. They also built our continuous deployment pipeline from GitHub into the clusters using Argo CD, and they support us with monitoring, scaling and upgrades.

RESULTS & FEEDBACK

Dev and production are built from the same code, so environments cannot drift apart.

The same Kubernetes setup has been deployed on both AWS EKS and Azure AKS, keeping the platform portable between clouds.

We can now provision a complete cluster from code in about an hour, with no manual configuration. Dev and production are built from the same Terraform code, so the two environments don't drift apart and what we test is what we ship. Application releases go out automatically through Argo CD, and rolling back is a single step. Because the same setup has already been deployed on both AWS and Azure, we are not locked into a single cloud provider.

Communication with 2BI was direct and fast. We always had a clear picture of what was being built and why, and technical decisions were explained in terms we could act on rather than handed over as finished facts. Work was delivered on the timeline we agreed on, and when we needed changes or ran into issues, they responded quickly.

In-Person Meeting

Their seniority. They didn't just set up clusters; they designed the whole approach, from infrastructure as code to GitOps deployments, in a way our team can understand and build on. Having a partner who has already run the same setup on two different clouds gave us confidence that we weren't making decisions we'd have to undo later.

Database deployment is still a manual step, because it requires some manual inputs and generated values during setup. We would like to see that automated as well, so a full environment can be brought up end to end without anyone touching it.

BACKGROUND

Please describe your company and position.

 I am the CEO and co-founder of an information technology company 

Describe what your company does in a single sentence.

We are an AI-first technology company that developed an Agentic AI platform for automating complex processes for financial services. From financial analysis and regulatory compliance to loan approvals and customer onboarding, financial institutions use our agents to automate repetitive, resource-intensive tasks, driving efficiencies across the organization. At the heart of our vision is a belief that AI agents can become trusted digital co-workers, capable of handling high-volume, high-complexity financial workflows with precision, speed, and transparency. Our platform combines cutting-edge technologies such ML & LLM integration, workflow orchestration and agentic infrastructure to make this a reality.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Business Integration and Business Intelligence to accomplish?

• Take per-client infrastructure work off our engineering team, so they could stay on product development.
• Standardise every installation on Docker and Kubernetes, so each new client deployment follows one repeatable process instead of a bespoke setup.
• Deploy AI document-processing platform inside each bank's own environment, on-premise or in the cloud, so institutions with strict data rules keep sensitive documents on infrastructure they control.
• Put CI/CD pipelines in place so new platform versions reach client environments quickly, predictably and without manual deployment steps.

SOLUTION

How did you find Business Integration and Business Intelligence?

Referral

Why did you select Business Integration and Business Intelligence over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Business Integration and Business Intelligence were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We build an AI platform for document-driven process automation, and most of our clients are financial institutions that require the software to run inside their own environment. 2BI handles that side of the business for us. They deploy our platform into each client environment, containerised with Docker and orchestrated on Kubernetes, and set up everything around it: cluster configuration, networking and storage, certificates, backup and access control. They also built the CI/CD pipelines that take new versions of our platform from our repository into client environments. Today they run eight environments for us across four countries, both on-premise and in the cloud, and handle monitoring, patching, upgrades and incident response on all of them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Eight client environments in four countries, all running through the same standardised deployment process regardless of whether the client is on-premise or in the cloud. Before we worked this way, every installation was effectively a one-off. New releases now reach client environments through automated pipelines instead of manual installs, which shortened the gap between a version being ready on our side and clients actually running it. The outcome that matters most to us is that our own engineers are no longer pulled into per-client infrastructure work and stay on product development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We work with them directly, with one point of contact on their side, and communication is quick and informal rather than run through a ticketing process. Deployments are scheduled around the change windows our clients' IT departments allow, which in banking is not something you can move, and they have kept to those windows. When an issue comes up in a client environment, they respond quickly, including outside standard working hours.

What was your primary form of communication with Business Integration and Business Intelligence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understand what it takes to operate inside regulated environments. Installing our platform in a bank means working within that bank's security reviews, change windows and internal rules, and 2BI deals with that directly, so we don't have to translate between our product team and each client's IT department. Having one team cover infrastructure, deployment and ongoing maintenance also means we are not coordinating three vendors to get a single installation live.

Are there any areas for improvement or something Business Integration and Business Intelligence could have done differently?

The first deployments took longer than we expected, before the process was standardised across environments. That has not been an issue since, but it did cost us time early on.

BACKGROUND

Introduce your business and what you do there.

I'm the head of digital marketing for a company specializing in the import, wholesale, and retail of cosmetics and pharmaceuticals. We operate a chain of drugstores, pharmacies, perfumeries, organic stores, and an online store across the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Business Integration and Business Intelligence?

We needed help with the development and continuous support of our e-commerce application and website.

SOLUTION

What was the scope of their involvement?

Business Integration and Business Intelligence has developed mobile apps for iOS and Android, a CMS, a website, and a backend system. The team has also worked on improving our SEO. Another vendor has designed the app and website, and the backend has been partially done by them and another vendor. Business Integration and Business Intelligence is handling the integration between the systems and is fully responsible for the CMS and SEO.

What is the team composition?

We've worked with 2–5 teammates from Business Integration and Business Intelligence.

How did you come to work with Business Integration and Business Intelligence?

Business Integration and Business Intelligence was referred to me. I chose them because they were close to my geographic location, they were referred to me, and their company values aligned with ours.

What is the status of this engagement?

We started working with Business Integration and Business Intelligence in July 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Business Integration and Business Intelligence has successfully developed the deliverables and continues to maintain and add more features. The team has developed customer-facing applications that have reached 200,000 downloads and continues to maintain them. Business Integration and Business Intelligence has helped us increase our Google Search discoverability by 10x in this year's SEO improvement project. We measured this result based on the amount of impressions in Google Search Console.

How did Business Integration and Business Intelligence perform from a project management standpoint?

Business Integration and Business Intelligence's project management and on-time delivery have improved since last year when they employed a project manager. We communicate with Business Integration and Business Intelligence via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We've found their flexibility and openness to changes and using new tools and technologies to be really impressive.
Are there any areas they could improve?

Business Integration and Business Intelligence could improve their QA.