Brainvire Infotech Inc

BACKGROUND

Please describe your company and your position there.

I am the owner of a women’s apparel brand. I work with several retail outlets. We mostly create women’s casual and formal apparel.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc, and what were your goals?

We approached Brainvire to build a custom ecommerce store for my brand. We also wanted this store to be connected to other online marketplaces.

SOLUTION

How did you select Brainvire Infotech Inc and what were the deciding factors?

One of my friend recommended Brainvire, we trust him a lot because of all results we got because of him.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Brainvire’s ecommerce development team conducted a thorough analysis of our brand and audience. They created a Magento 2 ecommerce store with functionalities like third-party integrations. The ecommerce store has a fully responsive design that can be used on different devices. It eases category management and supports multiple product images with detailed product descriptions.

The store can manage several promotional and holiday discounts and schemes. The promotions are based on consumer data and website metrics. Brainvire’s team built the Magento store with a complete order management function that allows us to track order status in terms of packaging, loading, and delivery in real-time with ERP integration.

My store was connected to marketplaces like eBay, Etsy, and Amazon. They also added multilingual features to cater to a global audience. Additionally, they gave us a one-step checkout process, easy navigation for conversions.

How many people from the vendor's team worked with you, and what were their positions?

We were assigned a dedicated account manager and project manager. The development and design team was assisted by the QA team to ensure the smooth functioning of the store.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The store looks faboulos and we hope to get a good start once we start the paid campaigns and marketing research.

Describe their project management style, including communication tools and timelines.

They have a dedicated approach to project management. The account and project managers oversaw the entire development and team management process responsibly. We were given updates about every project milestone. The team is available for support anytime we need them.

What did you find most impressive or unique about this company?

Brainvire’s team completed our project right on time without any problems throughout the journey. The management and development teams are efficient and hardworking. They didn’t work with us as an agency but as our partners. They take deadlines very seriously and never fail to deliver. We are very happy so far working with their team.

Are there any areas for improvement?

It would have been great to see some Native people managing the project, but again we're really happy to see everything achieved at a pretty good cost.

BACKGROUND

Please describe your company and your position there.

I am a co-founder at a apparel retail company. We have over 50 clients from different industry verticals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc, and what were your goals?

We wanted to scale-up the ecommerce sphere, We were looking for an Odoo-ERP integration to manage order and customer data in one place.

SOLUTION

How did you select Brainvire Infotech Inc and what were the deciding factors?

We found them through their Clutch profile and after a bit of online research, we decided to approach them. Their portfolio and clientele are very impressive and we were sure they could get the job done.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Brainvire’s experienced ecommerce developers and designers modified a Shopify store with multiple functions. They created a mobile-friendly store with a two-step checkout process, offering the best conversion rates. On the technical front, Brainvire’s Odoo customizations connect several channels like website, CRM, and ERP making data accessibility easy and reduces manual processing of information.

How many people from the vendor's team worked with you, and what were their positions?

We were given two project managers. One for supervising the development and the other for the design and launch. There was a QA team involved too, which was responsible for fixing bugs and glitches.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Brainvire’s ecommerce development team has given us a well-designed and functional remedies. Since the launch in January 2020, our sales have doubled and we have seen a tremendous increase in online footfall.

Describe their project management style, including communication tools and timelines.

Brainvire’s approach toward projects is systematic and hassle-free. The teams work like a well-oiled machine, and not like siloed departments. They were in constant touch with us throughout the development process, giving us timely updates and meeting deadlines. We have thoroughly enjoyed working with them so far.

What did you find most impressive or unique about this company?

They were simply amazing and the communication was good.

Are there any areas for improvement?

I can’t think of any.

BACKGROUND

Introduce your business and what you do there.

We’re a private school that offers recovery and/or original credit to students to earn credit outside of their additional courses at school, so that they can either graduate on time or early. We also work with a rehab treatment center to help students keep up with their credits while they’re in our program. They sometimes graduate through us or go back home to finish there.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We were moving our database. We wanted to keep our information updated and simplify our processes.

SOLUTION

What was the scope of their involvement?

Brainvire helped us program our Odoo database so that we’re now able to create assessments based on a student’s transcript. This is for our treatment center and adult-ed students whose class has already graduated, but they want to earn their adult high school diploma. We take their transcript, cross-reference it with what they’ve already earned and what’s required, and then determine what credits they need to earn through us to get that diploma. That was a difficult solution to come up with, but Brainvire was great at coming up with a plan.
We also contract with other schools, and we’re now able to create an invoice based off of the students we issued courses to or the number of students they sent to us. This has simplified invoicing, so we don’t have to go back-and-forth and cross-check everything.

Going into the partnership, we already knew what we were looking for. If we weren’t positive about how something would work or how to make it work, they were great at problem-solving. I’d let them know my idea for simplifying our processes, and they would come up with a great solution.

What is the team composition?

We’ve worked with five people, including a project manager and lead developer.

How did you come to work with Brainvire Infotech Inc?

We contacted Odoo, who then introduced us to Brainvire.

How much have you invested with them?

My company has spent about $60,000.

What is the status of this engagement?

We started in May 2020, and I believe our projected end is February 2021. We’re just starting phase two of the project. We have our phase one completed, and we’re working on finishing the rest of the testing for it.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is great. They’re really quick at getting back to my colleague and me on any questions that we have or walking us step-by-step through processes that we don’t understand fully.

How did Brainvire Infotech Inc perform from a project management standpoint?

Our project manager is great; she’s helped a lot with any barrier issues we may have had. She’s also great about communicating terminology. She is very thorough on everything she does, from notes to understanding our processes. She’s been really great to work with.

We communicate through Skype, and we use Jira for feedback. 

What did you find most impressive about them?

Speaking from experiences with other programmers we’ve used to create a previous database, Brainvire was really quick to understand the process and what we wanted. They’re really proficient.

Are there any areas they could improve?

No, I don’t have anything on that end.

Any advice for potential customers?

Have the processes mapped out so that Brainvire can see the flow of what they’ll need and processes that they can simplify. We brought a lot of our manual work to the table, and they were able to let us know what they could simplify on our end to make it automatic. Know the ins and outs of what each staff member does, what they need, and what manual stuff they might be able to simplify.

BACKGROUND

Introduce your business and what you do there.

Healthy Planet is a supplements, beauty products, and organic foods provider. I’m the e-commerce manager of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We needed help enhancing our Magento site.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech is making enhancements to our Magento website, and they’re working on developing our app. They’re also providing SEO and Google Ads services. We’ll be starting another project with them, creating a Magento 2 site from scratch.  

We’re always making enhancements to the site, based on our business needs. We provide the job scopes to the team, and they come up with solutions for us.

What is the team composition?

We’ve worked with 15–20 people from their team on different aspects. We have different points of contact depending on the task, from app and web development to SEO.

How did you come to work with Brainvire Infotech?

They had a booth at the US Magento Imagine conference, and I had a conversation with them. We met them there again the following year, and we signed a contract.

How much have you invested with them?

We’ve spent $300,000–$500,000 so far.

What is the status of this engagement?

We started working with Brainvire around June 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working on an existing site is more difficult than building one from scratch because the provider needs to figure out what the previous developers did. Brainvire Infotech did a good job with that. The work they’ve done has had a big impact on the growth of our business. They’re also cost-effective. We’ve saved a lot of money working with them.

How did Brainvire Infotech perform from a project management standpoint?

The team’s turnaround time is very fast. They’re very good in terms of project management. I send them job scopes by email. We also communicate through phone calls and WhatsApp. I mainly speak to their project manager.

What did you find most impressive about them?

We’ve been working with them for a long time now, and we’ve established a good relationship. Brainvire Infotech’s owner has come to our office a number of times, and we also get together at conferences. They stand out from other vendors through their relationship building and quality of work.

Are there any areas they could improve?

The challenge with overseas providers is that late noon for us is night time for them. If a major issue comes up, their developers may not react immediately. This is the only drawback I can think of.

Do you have any advice for future clients of theirs?

Be thorough with the job scope and define everything you need. The more detailed it is, the less back and forth there will be in conversations. It can be challenging to manage projects overseas, but the advantage is reduced cost. Brainvire Infotech is very good at delivering if the scope is laid out properly.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager at HODAGRI, an agricultural contracting company that owns veterinary hospitals for vets and animals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We had a project where we wanted to set up a web- and app-based platform for our customers to be able to place orders online or to book our services. 

We’re a very traditional company and most of the things were analog documented. The company’s operations weren’t prone to digitization, so we contacted Brainvire Infotech.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech educated us on how to introduce digitization into the functions and how different tools could be used and implemented in our company. They customized our WordPress platform to cater to not only the sale of tangible products, but also bookings of appointments. This part of the project was a little complicated, because we have two distinct hospitals with different models of operations, but they handled it well.

They had to integrate that to an application for iOS and Android — they developed the mobile apps too. The apps aren’t launched yet but they are in the go-live process and it should be done in a week or so.

What is the team composition?

My main point of contact is a project manager who’s been my contact throughout. He has a massive team that’s been on call with us for several meetings for presentations. 

I’ve also dealt with the person in charge of the app development and someone in charge of the WordPress development. I also have dealt with the person on the admin/finance side. Give or take, I’ve dealt with 7-8 people.

How did you come to work with Brainvire Infotech Inc?

The owner of the company had gotten good feedback about them. They had finalized the engagement with them before I got on board with the project.

How much have you invested with them?

We’ve spent about $80,000.

What is the status of this engagement?

We started working together in January 2020 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Brainvire Infotech is very professional, and they always work within the timeline. They’re really good with their work. Their quality of customization is top-notch. We needed certain functions to be created on WordPress or on the application that was customized to our functions. They were top-notch with that too.

How did Brainvire Infotech Inc perform from a project management standpoint?

I have no complaints with regards to their project management. When it comes to timelines, they’ve been spot on. There was maybe once or twice it was 1-2 days over but never more than that. We use email to stay in touch.

What did you find most impressive about them?

I’ve worked with a  couple of developers in the past for different companies and projects. What sets Brainvire Infotech apart is since there’s only one point of contact, everything that we discuss is noted down well and they delegate it within their team. As a client, I only care about the end result and I get that end result with Brainvire Infotech.

Are there any areas they could improve?

They could incorporate a team management software like Basecamp or Trello. That would make things easier to manage. Using only email has made it kind of difficult for me if I needed to check on a particular point.

Do you have any advice for potential customers?

Give the concept to them and tell them exactly what you want. Give them multiple reference sites, and make sure all the features and functions are included in the scope of work because you don’t want to run through it multiple times.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Malt Society Arabia, a social club where we take care of the fine tastes of the people. We go for high-quality single malts, cigars, etc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We needed automation because we were expanding and becoming more of a formal club where we’d be collecting a joining fee from members.

There are several events, so the workflow was becoming difficult to manage and maintain using Excel sheets and Word documents. We needed a system and needed someone to develop it for us.

SOLUTION

What was the scope of their involvement?

We informed them about what activities we do, what activities we plan to do, what kind of workflows we use for the members, what our e-commerce shop is going to look like with our merchandise, what the mode of payment collection will be, and what events we do on a weekly basis. 

Brainvire Infotech then developed our CRM and our website. The platform allows people to come together to engage and be a part of our club. It was in beta testing for some time but now we’re fully on. They used Odoo, as well as AWS for hosting.

What is the team composition?

We worked with several teammates. Our points of contact included a lead teammate and two technical teammates.

How did you come to work with Brainvire Infotech?

Through some connections in the industry, I was aware that Brainvire Infotech was doing the type of work we needed, so I engaged them for the job.

How much have you invested with them?

We spent $30,000.

What is the status of this engagement?

We worked together from June–September 2020. We went live on the September 1, 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The CRM and website have good ease of use.  We have more than 500 members, and we get good feedback from them. Everybody appreciates their work. There were 1–2 issues at the beginning which they managed well, so it’s running smoothly now.

How did Brainvire Infotech Inc perform from a project management standpoint?

Project management was good, and they stuck to the timeline. If needed, they would even work on Sundays in order to stick to the timelines. They told us it would take 75–100 days, and we were live in 90 days despite some delays on our side and the fact that some of our key members weren’t available.

What did you find most impressive about them?

They were agile in understanding the overall workflow. The team was also flexible, professional, and accommodating, and they met additional needs quickly. Everything was well documented.

Are there any areas they could improve?

Brainvire Infotech had good technical skills. They could’ve helped more with the business analytic skills or maybe the business people from the subject matter perspective.

Do you have any advice for potential customers?

I highly recommend them to any organization. Make your timelines and needs clear. If possible, document the workflows of what you’re looking for. It will shorten the time period for them to implement. We didn’t document that, but Brainvire Infotech was still quite helpful in terms of documenting those workflows on our behalf.

BACKGROUND

Introduce your business and what you do there.

I’m a partner for a tech solutions company. We provide web development services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We needed some help with onboarding a partner that could help us with building mobile apps in the automobile space. We didn’t have a mobile team.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech helps us with mobile app development. They work on apps for both iOS and Android. We work directly with them, and we have several projects going on.

What is the team composition?

There are 6–7 people including a project manager.

How did you come to work with Brainvire Infotech?

We went through Clutch and we did a search on Google. We then checked if their reviews were good.

How much have you invested with them?

We’ve spent over $20,000.

What is the status of this engagement?

We started working together in August 2020, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Brainvire Infotech is able to help our team, and we're able to form better connections with the client. They’re able to deliver what we ask for in a timely manner. We’re satisfied with the apps so far, and we haven’t run into any major issues.

How did Brainvire Infotech perform from a project management standpoint?

Their communication is great. We looked at other vendors and their communication wasn’t so great. Brainvire Infotech’s project management is also good. They work in an agile environment as we do, and we get frequent status updates. In terms of communication, we use Jira, Skype, phone calls, and Zoom.

What did you find most impressive about them?

Communication is really important in the relationship, and Brainvire Infotech is good in this area.

Are there any areas they could improve?

They could have a better process of estimating projects. Sometimes they underestimate the time it takes to complete a project.

Do you have any advice for potential customers?

Make sure they have a feel for the team that they will work with. Interview the team to understand who you’d like to bring on board. They have a very large team to choose from.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner of an international freight forwarder company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We used to do our quotes by email for container load freight. We wanted to give our customers the ability to go online and get a quote rather than having them contact us by email.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech helped us develop a browser-based online application. They came in to understand our business first and then they had to understand the business need. They developed and delivered the online application in 3–4 months. The platform is a separate entity from our website.

What is the team composition?

We worked with one main point of contact.

How much have you invested with them?

We spent $15,000–$30,000.

What is the status of this engagement?

We worked with them from February–July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the delivery of the application in July, we took another month or so to have it available to our customers. The product has reduced the volume of requests we get via email. The requests we’d get didn’t usually end up going anywhere anyway and we didn’t want to waste time on them.

How did Brainvire Infotech Inc perform from a project management standpoint?

I give them high marks for project management. Usually, when you do an implementation, there’s a lot of stuff that creeps up, or there’s something that hasn’t been considered and will cost extra money, or something that is going to take up a lot of time. 

From that perspective, they did pretty well by gathering all the requirements initially and trying to understand everything. We didn’t have too many setbacks. There were some minor ones but nothing major. The team didn’t have a project management tool where we could check the status of things; it was more of an informal call.

What did you find most impressive about them?

The biggest positive for me was the accessibility we had with the team. The primary contact was very flexible. I could always pick up the phone and speak to them. Brainvire Infotech felt like an extension of our team; they didn’t feel like an external team.

Are there any areas they could improve?

They could have done a better job of having formal updates on where things were going. Even though we were kept abreast of things and talked almost every day, it would have been nice to have a tool where we could see the status of each piece of the project.

Do you have any advice for potential customers?

Make sure you have one point of contact on the client side as well, which is what we had. It always works better when you have one resource from each team talking to each other rather than having multiple sources of information, which could increase the likelihood of things getting mixed up or lead to redundancy.

BACKGROUND

Introduce your business and what you do there.

I’m the director technical and the co-founder of Smartup LLC. We’re into smart parking technology. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We were looking to develop a mobile app that could solve the parking reservation problem especially in the case of crowded malls in Dubai. When people visit them on a weekend, there’s no way to find a parking space close to a gate. 

The time it takes to find parking and to reach the mall entrance would be somewhere between 15–35 minutes on a weekend, which is really bad. We worked on a model of what could be done. We manufacture the devices on our own in Europe and we wanted an app that could talk to the devices.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech developed the iOS and Android app. Whoever subscribes to the app gets three free parking spots. They can book parking in advance and Google map navigates them to the specific parking lot. 

Once they’re in the parking lot, they’re directed to the parking spot. We charge a fee but your parking time is lower for you and you have fantastic parking in a premium location in the mall. We also engaged in additional marketing which was quite helpful. We were doing our own marketing on the side.

What is the team composition?

I was predominantly dealing with a leader and a project manager. There were about 10 people involved in the entire development process.

How did you come to work with Brainvire Infotech?

We read their reviews online. We had a competitive RFP on which three partners bid, and we chose them.

How much have you invested with them?

We spent $180,000–$210,000.

What is the status of this engagement?

We worked on this project from April 2017–January 2018. Our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have about 20 operational sides across Dubai. I have a team of about 40 people. They encouraged mall shoppers to download the app and get online. The digital marketing had an impact, and the app works beautifully. We had rate changes in between. 

We had unique scenarios for specific sites. All of them were taken care of quite well by Brainvire Infotech. We’re satisfied with how well the app functions. It has a 4+ rating on Google and Apple.

How did Brainvire Infotech perform from a project management standpoint?

They had a dedicated project management team. We had regular weekly calls throughout the development process. Even now, we have a fortnightly call where they manage the support. It’s good. 

They’re doing well as a company. We treat them more like partners and not vendors. They come up with creative ideas, which is good for our business. They use their own project management tools.

What did you find most impressive about them?

Their timely availability of resources is impressive. Most of our work is at malls on the weekends. If there’s an issue on the weekend, they’re available 24/7. Other providers would stop working on weekends.

Are there any areas they could improve?

They’re doing a good job technically. From a communication angle, you do find a few people who are ready to take action but that’s up to my team who is dealing with them.  

Do you have any advice for potential customers?

Talk to them. Try and choose your team. We had a good technical team at our end. We had five people on our side with past experience working with mobile apps. Choose your developers well. Make sure your requirements spec is up to the mark. We made sure our specs were right to get the best value for money. 

Make sure what you get from a technical company like Brainvire Infotech Inc is absolutely perfect because they are adaptive. They don’t shy away from small changes here or there. 

BACKGROUND

Please describe your company and your position there.

I am founder of financial service company, providing multiple technology services. We do serve to the loan and insurance segment of the industries where we provide CRM solution for the people to run their business in easier manner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc, and what were your goals?

There is no availability of the customized CRM, so we were looking for the solution which can meet our need. The finance industry does not have any good CRM solutions so far, so we were looking solution with some strong base on which we can build our solution. Brainvire was given a task to find such solution and build our solution on top of that.

SOLUTION

How did you select Brainvire Infotech Inc and what were the deciding factors?

We found them from Clutch, and their exposure in Finance industry and technology knowledge was the deciding factors. Their people also played a vital role like Pradip, Bhushan, Najib, and couple of others.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Brainvire selected AuroCRM as their platform which is based on SugarCRM which meets our perfect needs and then we built our complete solution on top of that. We built a SaaS based product which can be used by finance boutiques and individual finance professionals. Where they can manage sales - support - marketing

How many people from the vendor's team worked with you, and what were their positions?

BA, Project Manager are the people with whom I was directly connected with. There were other people but I am not connected with them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We did a good job and launched software, and it grab amazingly well in the COVID situation. We got 5000+ subscription in first month and right now handling 20,000+ subscription in our platform.

Describe their project management style, including communication tools and timelines.

We used JIRA for project management and calls were over Skype. We were connected once in a week and things were smooth. It took more than what we anticipated but we added lots of features as well.

What did you find most impressive or unique about this company?

Their knowledge about finance domain, they surprised me many times. They speak finance terms and understanding about latest technology in Fintech.

Are there any areas for improvement or something they could have done differently?

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