Brainvire Infotech Inc

BACKGROUND

Please describe your company and your position there.

HerOutcome is a digital platform that connects women with licensed therapists who are specialized in women's mental health. We use a proprietary algorithm to match clients and therapists for optimal therapeutic outcomes. Our services are informed by the latest research on women's mental health. HerOutcome uses HIPAA compliant technology to protect client information. Our goal is to enhance access to women-centric mental health services so women get the help they deserve and need to reach their potential. I am one of the co-founders of HerOutcome and worked closely with the Brainvire team to execute the requirements for the MVP site.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc, and what were your goals?

My co-founder and I had a clear vision and detailed business requirements for our website, but needed a technology partner who could help us execute our requirements efficiently, cost-effectively and using best practices in the software development field.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to a number of developers and development shops, interviewed them, talked through our requirements and their skill sets and received quotes in certain cases. Technical competencies, interest in the project and cost effectiveness were key factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work entailed coding our software business requirements, optimizing our cloud setup, helping us implement security features to protect user data and improving the front end design of our website.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a number of individuals, from the company CEO to the individual developers who were coding our website. Chintan, the CEO, met with us and demonstrated that his firm has a high level of commitment to the project they work on, as well as to supporting innovative entrepreneurs as a technology partner. Arpit was the lead for the development team we worked with on a day-to-day basis. He was an excellent team captain, facilitating communication, keeping everyone on task, and showing a high level of commitment to the project and quality execution.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We achieved the completion of our business requirements within a reasonable cost and time frame, and are happy with the quality of the output and the value realized from the initial investment.

Describe their project management style, including communication tools and timeliness.

We drew up detailed requirements, tested the output coded by Brainvire to supplement their internal testing and met frequently with Arpit and the development team to clarify the requirements as needed and fix any bugs that arose in the coding. As business leads, we prioritized fixes and the development of new features. Some tools we used for our communication included Trello, Slack, email and MS Teams. The team consistently met the deadlines mutually agreed upon.

What did you find most impressive or unique about this company?

We were impressed with their level of commitment to our project. We enjoyed meeting with the CEO, business development head, the technology team, and other web design team members . The agency approach and support available from different types of technical talent (Wordpress, devops, design, etc.) was particularly helpful for us.

Are there any areas for improvement or something they could have done differently?

Throughout the process, we were clear when we were happy and when we had concerns. Brainvire did an excellent job of being responsive to the latter. As a result, we had an excellent experience and looked forward to continuing to work with them as a technology partner.

BACKGROUND

Introduce your business and what you do there.

I am the IT manager at Good Earth Lighting, a company that produces eco-friendly electrical features. Our business started in 1992 and we are one of the recognized brands in the industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We needed a custom-made software application for product management.

SOLUTION

What was the scope of their involvement?

They’ve developed a custom-made web application for our management team. They handle the entire development process, work on the product design, and test each feature. They’ve also developed a communication API with Syndica, which allows our product to provide the UPC codes and integrate with different platforms. Their team has also been providing maintenance support.

What is the team composition?

I work with their lead developer along with other people working behind the scenes.

How did you come to work with Brainvire Infotech Inc?

I found them through another company that I used to work with. I had cross-references from two different places who said that Brainvire Inftoech Inc has skilled developers and provided quality work at an affordable price. Ultimately, we decided to work with them based on their capabilities, experience, and knowledge.

How much have you invested in them?

We’ve spent between $50,000–$100,000 so far.

What is the status of this engagement?

We started working with them in December 2017, and our partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The application they’ve developed has been an essential tool for our business — in fact, it has helped us increase our profits. Overall, I’m 100% with their work.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’ve performed wonderfully in this regard. Their team works flexibly when adding additional features of any kind. We most use email for communication.

What did you find most impressive about them?

Their team consists of skilled developers who always get the job done without wasting any time. They are also reliable and don’t question us — whatever we ask from them, they follow it and make it happen.

Are there any areas they could improve?

None; I love working with them.

Do you have any advice for potential customers?

Contact them, and they’ll do their best to deliver what you need.

BACKGROUND

Please describe your company and your position there.

I am the founder and owner of Super Organic Market. Super Organic Market is an eCommerce platform that houses a diverse range of organic and natural food products. We ship our carefully curated selection all over India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc, and what were your goals?

As a brand that was birthed during the pandemic, we needed a strategy that would help grow Super Organic’s customer base in the organic food market. We needed a dynamic strategy and a team that could leverage brand visibility, create a buyer’s persona, increase sales, ROI, and deduce cost per acquisition.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of my friends recommended Brainvire to me based on the results and ROI he had achieved in his business while working with them.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Brainvire team ran a strategy that focused on three key stages of the consumer journey - awareness, consideration, and purchase. This strategy helped our brand to acquire new customers on our eCommerce website.

The team was also involved in increasing engagement through social media. They actively followed the RACE strategic model. They had everything divided into phases, which involved creating the overall digital strategy, objective setting, and plan. The planning phase ensured that the digital communications were aligned with the business and marketing strategy.

How many resources from the vendor's team worked with you, and what were their positions?

The team had a group of marketers, including

• the Project Manager
• SEO team
• content marketing team
• social media strategists
• and Paid Marketing specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have seen an increase in sales and ROI as well as a decrease in CPA by 40%. They have done a fantastic job at marketing automation to grow traffic and business revenue.

How effective was the workflow between your team and theirs?

What I loved the most about Brainvire was that everything was planned in advance, and my team used to receive a weekly plan of action in advance. This helped us understand what was going to be done next week, and it was easy to make any necessary modifications. Also, their team doesn’t hesitate to help and explain how to get a task done.

What did you find most impressive or unique about this company?

They know what they are doing. Their research and analysis were very impressive. The most interesting part about working with them was that they always had new ideas to market our brand better. This kind of motivation is rarely seen these days!

Are there any areas for improvement or something they could have done differently?

I would recommend to business owners like myself to be educated about KPIs in advance so as to avoid any confusion. That would help align the goals better.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of marine maintenance accessories manufacturing and distribution company. We’re involved in B2B and B2C models.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We needed an ERP.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc does our full Odoo implementation. Odoo is one of the larger open-source versions of ERP; it does everything from accounting to warehouse management and helpdesk tickets. It’ll run our entire business online in one place.

What is the team composition?

We’ve spoken with several people, including the owner, a sales representative, and a lead project manager. Under that lead project manager, they have the team we’ve interacted with.

How did you come to work with Brainvire Infotech Inc?

We found them because they were a high-ranking partner for Odoo.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

We started working together in February 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve waited almost a year for them to build out the software. So far, they’ve done an excellent job at working with our team, developing, and customizing the software.

How did Brainvire Infotech Inc perform from a project management standpoint?

Project management is great. They’re very responsive, and we communicate daily and weekly.

What did you find most impressive about them?

They’re very detail-oriented in their communication and the work they create. Moreover, they’ve guided us through the process well. Brainvire Infotech Inc has a complete action plan to work with us and figure out what we need.

Are there any areas they could improve?

Although they all speak English, sometimes their accents are a little thick, which makes it hard for us to communicate.

BACKGROUND

Please describe your company and your position there.

I am the Co-founder and CEO of Esther's - a social e-commerce platform curating the best home inspiration out there and making it shoppable.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc, and what were your goals?

We wanted to develop an intercative social e-commerce platform that was inspiring, drove clicks and conversion but that also worked as a community where users could interact through comments, likes etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found brainvire through an ad we sent out where they reached out to us. Had many interviews with different vendors and brainvire felt like a suitable choice for us. They quickly understood our needs and came with great and thought through suggestions and solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Developing back end and front-end infrastructure, database set up and UX/UI.

How many people from the vendor's team worked with you, and what were their positions?

• 1-2 front end
• 1 back end
• 1 UX/UI
• 1 Digital Marketing

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We don't have any specific measurables but we have around 20 000 visitors monthly and receive great feedback. The team is very driven and come up with great ideas for solutions and potential improvements. They also seem to work great together and collaborate well!

Describe their project management style, including communication tools and timeliness.

we have had a great team leader who is leading the project, but we have great communication with everyone within the team and can easily just ask for a meeting with anyone when needed. They communicate clearly in terms of expected time to deliver specific tasks, let us know if things are taking extra time and why, and are good at updating us with progress and/or concern during our stand-ups

What did you find most impressive or unique about this company?

Don't have much to compare with but all in all they can be trusted, are very honest and take feedback very well. They are very easy to work with, and I feel like they are a part of our team.

Are there any areas for improvement or something they could have done differently?

Only small things every now and then that comes with any project and has to do with communicating remotely and with different cultures and expecations. It's never business critical things but any project has room for improvement and that goes for our part as well.

BACKGROUND

Introduce your business and what you do there.

I’m a senior manager at RAK Ceramics, one of the largest ceramics manufacturing company that exports Tiles, Sanitary Ware, porcelain Tableware, and Faucets to more than 150 countries around the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We wanted to start selling our products online, and the board gave us the directive to go online within three months. We needed to find a partner that could develop an e-commerce platform for us quickly without sacrificing its quality and speed.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc developed a B2C e-commerce site for us.

We split the project into three phases. The first phase involved the development of the MVP, which we launched one month ago. The second phase involved implementing new features as well as extra pages into the website. The third and final phase involved integrating the whole e-commerce business into our ERP system, SAP.

We started the project by gathering our requirements, explaining what we wanted to achieve to Brainvire Infotech Inc, and documenting everything we discussed.

After that initial phase, they set off into Agile development. After developing something, they would test it and hand it over to me for further testing. I would then provide feedback, after which we would move on to the next component.

Tiles are one of the biggest divisions that we have, so we had to implement some custom features to the site for the tile industry. In tile manufacturing, we have the concept of tile batches and Brainvire Infotech Inc implemented batch customization into the site to help us easily manage these tile batches.

Aside from that, we requested a feature that we call a “tile finder”, which allows customers to browse different kinds, colors, and sizes of tiles more easily and in a user friendly manner.

What is the team composition?

I primarily worked with a project manager, but I also worked with four people on the development side and two people on implementing Google Analytics.

How did you come to work with Brainvire Infotech Inc?

When we were looking for a development partner, we sent out an RFP to a number of different companies. We also conducted some reference calls, and we were referred to Brainvire Infotech. After checking out their previous work and confirming the project’s timeline, we decided to go with them for this project.

What is the status of this engagement?

We worked on this project from October 2021-January 2022. We have completed the first phase and are well off into the second phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve received really good feedback from everyone I’ve shown it to in terms of its look and feel.

We were also able to accomplish the project within three months, which was our original goal for this project.

How did Brainvire Infotech Inc perform from a project management standpoint?

Brainvire Infotech Inc did an excellent job in terms of project management. They were always available and quick to address any issues that I encountered.

The project was very well defined from the beginning and everything was communicated well. I always knew what they were working on and when I can expect them to be delivered. We kept track of all their tasks using Azure DevOps, which ensured the transparency of the project’s progress. 

We primarily communicated through Slack and Google Meet.

What did you find most impressive about them?

Brainvire Infotech Inc has a lot of highly skilled developers, which was one of the reasons why we chose them for this project.

Are there any areas they could improve?

Brainvire Infotech Inc could have done better in quality testing before they delivered the product to us. Other than that, it was great working with them and we had a successful launch.

Do you have any advice for potential customers?

Make sure to define what you want with as much detail as you can at the very beginning of the project. The better you define and plan everything in the beginning, the easier the project will be for everyone later on.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a cybersecurity solutions company. We provide solutions to a network of channel partners across the Middle East and other African enterprises.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We wanted to change a traditional value-added distribution model where we used traditional methodologies to transact and process business orders. We wanted to change that experience of our channel partners to something that a consumer would typically have in a B2C marketplace or shopping experience. We were looking for a partner to help us deliver the solution by finding the right platform and customizing it to our needs.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc created a platform where our sales team could create quotations, send them to partners, and do other processing. Our platform also has instant messaging to allow channel partners to chat with our staff.

Overall, there are seven deliverables, including a website they created from scratch and a backend module with a mobile app for our in-house users. They also developed two other applications from scratch for Android and iOS for our partners and vendors — all seven systems are connected through a collaboration platform with API integrations.

Currently, they continue to provide support and further development of new functionalities.  

What is the team composition?

We work with their project leads.

How did you come to work with Brainvire Infotech Inc?

They were referred to us by people who knew about their work. We chose Brainvire Infotech Inc based on the technologies they use and their cost.

What is the status of this engagement?

We started working together in April 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have an extensive network of partners that we work with, and more than 70% of them are already using the platform — we’re onboarding them one by one, and we're going to bring it to 100% very soon. Thanks to the new platform, people chat with the partners, make quotations, and give feedback — it has streamlined our processes massively. Everything goes automatically through our order processing and procurement, and all documents are easy to find in one place.

How did Brainvire Infotech Inc perform from a project management standpoint?

They honestly have done an amazing job to take things on priority and understand the pain points. Best part about their working style is to executive quickly and implement feedback on top priority

What did you find most impressive about them?

They have a good understanding of the project and business model, which is outstanding. Also, they think of various scenarios and have good people that can compare business portals.

Are there any areas they could improve?

They could put in people who are more available with language — communication can be a problem if we have somebody from outside the region because it’s hard for them to comprehend. Since we have Arabic speakers and if they have multi-lingual people it would be cherry on the top

Do you have any advice for potential customers?

Obviously as client you need to understand and explain the Brainvire Team best scenarios and potentially cover all aspects, however also trust their judgement as they have experienced people who might give you better idea in terms of improvising on the subject matter/business.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a nationwide telecommunications carrier. We offer a Communications Platform as a Service (CPaaS) solution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We were looking to replace our previous development partner with a more robust team.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc helps us with anything to do with Node.js, PostgreSQL, and MongoDB. They provide behind-the-scenes work for us and primarily work under our in-house development team.

What is the team composition?

We’ve worked with around 3–5 developers, but only three are working with us on a full-time basis. In addition, we’ve interacted with Chintan (CEO).

How did you come to work with Brainvire Infotech Inc?

I had worked with Brainvire Infotech Inc on a couple of small projects in the past. Since they delivered as promised, we continued to build our working relationship with them.

How much have you invested with them?

We spent $6,500–$8,000 per month. 

What is the status of this engagement?

The project started in July 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Due to the nature of the project, we don’t have any metrics. However, the team works in a timely and systematic fashion. We have a good working relationship with them.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’re organized and meet deadlines. I manage the project with our technology director, and our in-house development team leads the development. We communicate with them regularly via Skype.

What did you find most impressive about them?

They have a deep understanding and expertise in all the platforms we require. Brainvire Infotech Inc’s development skills are highly impressive. 

We also appreciate that they’re able to bring additional resources when needed. Working with the team has been a great experience.

Are there any areas they could improve?

No, I think they’ve done a great job.

Do you have any advice for potential customers?

Be organized and understand precisely what you’re looking for in terms of the end product. They’re going to do the work based only on what you tell them, so be clear to avoid constant revisions.

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital for a consumer goods manufacturer. We’re one of the largest adhesive manufacturers in India, working with multiple industries, such as construction, chemical, furniture, plumbing, and electrical. Additionally, we have direct-to-consumer brands and a huge field marketing presence in India.

I take care of everything related to the adoption of new technologies, creating mobile applications, and other technology-related things, as well as customer experience and manufacturing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

Brainvire works on multiple levels with us and has solved numerous project-related problems.

SOLUTION

What was the scope of their involvement?

Brainvire has built an application for frontline marketing staff. They’ve helped us on the mobility front and used React.JS to build it. They’ve also worked with us to develop the entire user application.

End users are contractors who are using adhesives to create furniture or plumbers who are using our products to fill pipes. Brainvire has helped us hugely on mobility and Azure Cloud to set up some new-age containerization on Azure.

What is the team composition?

We have at least 15 people on the team, including developers.

How did you come to work with Brainvire Infotech Inc?

I’d worked with Brainvire before, so I recommended them for this project.

How much have you invested in them?

We’ve spent close to $500,000.

What is the status of this engagement?

Our engagement began in November 2020, and we’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There has been a lot of positive feedback and users are happy, so we’re going to increase our business with them.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’ve put business analysts and project managers in place, which has helped the team understand what we’re developing. My team has also found Brainvire quite helpful — they explain everything and help them manage projects and understand new technologies.

We use Jira to manage the project with Brainvire.

What did you find most impressive about them?

They are committed to delivering on time, the quality of resources is high, and they’re flexible. Additionally, they try out and work on new technologies.

Are there any areas they could improve?

They could strengthen their working culture in terms of understanding the requirements from a business angle. That’s the only thing I could give them feedback on, although that can be improved throughout the engagement.

Do you have any advice for potential customers?

If I could do something differently, I would ask the team to document things better internally.

BACKGROUND

Introduce your business and what you do there.

I’m a technical consultant at United Pharmacy, a pharmacy chain. We have around 280 pharmacies

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We had an e-commerce website and application, but the provider wasn’t that great. We did an audit of the site and apps that we had, looked at all the issues, and realized the code wasn’t great.  We then decided to work with a different company and rebuild it.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc redid our website and iOS and Android apps from scratch — the apps are created in Native, and they’re using Magento for the e-commerce site. We'll go live soon with the website and mobile apps, and they’ll continue to provide maintenance and feature development.

How did you come to work with Brainvire Infotech Inc?

We found them through a Google search; their trust rating was pretty good.

How much have you invested with them?

We’ve spent $400,000 with them so far.

What is the status of this engagement?

We started working together in February 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our marketing department is heading this project, and they’ve been in close contact with the team. They’ve been looking at it step-by-step, and they all like it.

How did Brainvire Infotech Inc perform from a project management standpoint?

In terms of tools, we use Jira and Kanban. Everything’s detailed as to what they’re working on, what was being tested, etc. Also, whenever we had any issues or questions, they’re available even after hours and always deliver on the established deadlines.

What did you find most impressive about them?

They’re great at their work; we haven’t had an issue with what they show us — everything is squeaky clean. They also do their QA and testing really well.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. The only thing could be for them to have people who deal with our Arabic language, but that’s not their fault.

Do you have any advice for potential customers?

Have good communication with them. Also, get them what they need on time — they’ll ask you for input on many things.