Brainvire Infotech Inc

BACKGROUND

Introduce your business and what you do there.

I’m the chief of staff of a commercial real estate investment firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We’ve been creating an app for investors and a personal website for the chairman of the company.

SOLUTION

What was the scope of their involvement?

The application will allow investors to look at their investments on a handheld device. They can see what’s coming within in the company or what previous investments they’ve had. Everything is at their fingertips. This also provides them with quarterly reports and any other reporting that they need. Brainvire Infotech Inc has been the main developer that has created this app for us. They’ve worked side-by-side with me personally.

Their team has worked out the logistics behind the app and ensured investors can view vital information accurately displayed in a clear and aesthetically-pleasing way. They’ve also been working with our chairman’s personal website, helping him to spread the vision of the company. There’s also been some content writing and video editing involved.

What is the team composition?

I’ve spoken to 3–4 people for the app development project. There are more staffers working on the backend and behind the scenes that I don’t know about. With the website, there are six people on the team. There is some overlap there.

How did you come to work with Brainvire Infotech Inc?

We’ve contracted work from them before and have always been pleased. Our comfort level with them was high; we knew what route they’d take and we’d seen their products before.

What is the status of this engagement?

The engagement began in August 2019. The project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They pride themselves on quality and ensure that they can give the customer exactly what is needed. We have no qualms in terms of quality. They’re very communicative and effective. They’ve been up to date with every task.

How did Brainvire Infotech Inc perform from a project management standpoint?

They use Jira. Through this, they are able to juggle the development projects. There’s no difficulty with communication, even if they are in a different time zone. Every time we need a call, they’re quick to pick up the phone and figure out what we need. Quality and communication have been great.

What did you find most impressive about them?

I think they’re a very innovative company. They have strong minds on their team. When we’ve come up with an idea of how to do something, they often have a solution or have an improved idea. It’s a continuously growing quality.

Are there any areas they could improve?

I’ve wanted to use email less often. We wanted to minimize what gets lost in email communication. That’s why I applaud their use of Jira.

Do you have any advice for potential customers?

Working with them is great, but it requires patience at the beginning. If you expect something to be done quickly, they put a lot of dedication and importance, so they’re not going to give you a product immediately.

BACKGROUND

Introduce your business and what you do there.

I’m the president of CGETC Inc. which is an e-commerce shop out of Los Angeles. We’ve since extending our offerings to fulfillment and logistics for overseas companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We brought Brainvire Infotech in to handle a custom ERP development project in addition to some web development tasks.

SOLUTION

What was the scope of their involvement?

They provided web and ERP development. Because of the unique nature of our expanding business, we needed a customized ERP solution that would work seamlessly between our logistics and e-commerce business. They’ve implemented custom software to integrate the two aspects of our business. 

What is the team composition?

I have direct work experience with about six people from their team. That includes two project managers, one for the web frontend and one for the ERP software. There were also two supervising developers, one for each end of the project. Additionally, we worked with a salesperson.

How did you come to work with Brainvire Infotech?

When I first met them, I was actively looking for a development company to be my partner. We interviewed several companies but enjoyed how their salesperson came into our office for a meeting from India. With that, I got a firsthand experience with their company and a solid understanding of what they could do for us. That meeting was the deciding factor for me. 

How much have you invested with them?

We’ve spent about $75,000 with them at this point. 

What is the status of this engagement?

We started working together in November 2018, and our teams are still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of the work is very high because their team is knowledgeable about the technical and business processes of our work. We appreciated being able to work with an account manager who understands the business process.

With other providers, we’ve ended up with exclusively developers, who can’t always bring in that business understanding. Our project manager has been able to communicate technical information to us effectively, making the process more streamlined. 

How did Brainvire Infotech perform from a project management standpoint?

We’ve been using Jira to track our progress and report any bugs as they arise. 

What did you find most impressive about them?

In my time working with development companies, I’ve never had a more attentive salesperson. They continuously check in with us to make sure we’re doing well, asking for feedback on their work. I really appreciate that attention to detail. That’s pretty rare in this business.

Are there any areas they could improve?

Sometimes our different time zones can be a bit of a challenge, but they’ve been more than accommodating. 

Do you have any advice for potential customers?

It’s important to know exactly what you want and what your expectations are. If you have all of that laid out, you should be good to go.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an app development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We wanted to outsource some of our development needs to an offshore company. Price was the main component, since American companies are typically more expensive.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc helps us with mobile and web app development.

What is the team composition?

We work with five people total, including a project manager, a marketer, and three developers.

How did you come to work with Brainvire Infotech Inc?

I found them on a freelancing website.

What is the status of this engagement?

We’ve been working together for about five years, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very pleased with their work and continue to use them. They do exactly what they say they’re doing to do and build apps that work. Whether or not the app is successful isn’t on them.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’ve been great. They actually have to encourage me to have our weekly meetings; they want to go over everything they’ve done and address our concerns, which I really like.

What did you find most impressive about them?

Right now, I’m super happy with the project manager that we have. I also like the fact that Chintan (President & CEO, Brainvire Infotech Inc) often visits his clients in America. If anything needs to get back to his level, he fixes the situation. He’s really good at holding his team accountable. 

Are there any areas they could improve?

There’s a little room for improvement with their English, but they communicate very well via email. It’s great that I can send something at night and then when I wake up, it’s done. I like the hours that they work. We’ve used them for several projects, so I’m certainly not one to complain about it.

Any advice for potential customers?

For anyone who’s about to go offshore for the first time, there’s a learning curve. Offshore companies have different cultures and speak different languages. As long as you’re patient and go in with realistic expectations, you should have a very pleasant experience.

BACKGROUND

Introduce your business and what you do there.

I work for an umbrella company called JMK Holdings. We control a few sites that focus on men’s wedding bands. The biggest website we have is called Larson Jewelers. I am the project manager and creative director, which puts me in charge of the Larson Jewelers website. I’m also in charge of photography and editing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We’ve been in the process of migrating our website from an ASP.NET storefront to Magento 2. It’s common for that transition to be quite rough. We'd gone through multiple vendors before starting with Brainvire.

SOLUTION

What was the scope of their involvement?

Brainvire took over the project after we had switched between 4–5 different companies. They cleaned up the frontend of the website. Their team also took care of big issues with the product data and customer data that the previous developer messed up. They corrected the scope of the project.

Currently, they help with the Magento 2 migration process for our websites. They are going to transition two new websites in the near future.

What is the team composition?

I’d say 10–15 people work with me directly. There are also people working behind the scenes.

How did you come to work with Brainvire Infotech Inc?

We met them at the Magento Imagine conference in Las Vegas. Their knowledge of the jewelry market was key. Other developers didn’t understand how the jewelry industry functions. Brainvire has direct connections with companies in the jewelry industry. They’ve been to jewelry conferences and are familiar with that environment.

How much have you invested with them?

We’ve spent between $50,000–$100,000 on the project thus far.

What is the status of this engagement?

The project began in September 2019 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They understood jewelry very well and were able to translate that knowledge into code. The other providers didn’t understand the business analysis of our product. They took the time to learn about our company.

How did Brainvire Infotech Inc perform from a project management standpoint?

They are way better than anyone we’ve worked with. We’ve worked with a project manager who is on-point with reports and tracking the updates we need. They were always on schedule, which was great. We used Jira, Confluence, and Basecamp. Jira was the primary tool we used.

What did you find most impressive about them?

They have a lot of available resources. If you need an expert on something that wasn’t a part of the initial skills outline, they will go out of there way to find someone who can get the work done. At some point, we needed someone to work in C# for us, and they were able to locate someone, which was really helpful.

Are there any areas they could improve?

I think everything went smoothly this time. Maybe we work through emails quicker than them, but I think that’s mainly due to the time difference with their crew members that are based in India.

Do you have any advice for potential customers?

I would lay out the way that your business works before starting work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a directory application operating in the Middle East. We offer B2B and B2C solutions. We give power to consumers in terms of knowing exactly what the local market prices are Kuwait and the UAE.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We hired them to help us with Magento backend development, which was a new venture for us.

SOLUTION

What was the scope of their involvement?

We provide frontend designs and they execute Magento backend development for our website and mobile app. We started from scratch. We continue our efforts in digital marketing with them.

What is the team composition?

We hired three full-time resources. One of them was a frontend designer for a client dashboard and the others were Magento developers.

How did you come to work with Brainvire Infotech Inc?

We found them through various websites as well as family connections that have worked with them. We ultimately decided to hire them because of their local knowledge. They know about e-commerce in Kuwait, maps, and delivery and driver programs. They’re also familiar with local rules and regulations. They seemed more experienced than anyone else we interviewed.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working together in February 2019 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We gave them exact requirements and the quality they’ve returned is excellent. Sometimes with outsourced companies, they don’t understand client requirements exactly, or there’s a lot of back and forth. With Brainvire Infotech Inc, it was clear from the get-go. They gave us a lot of input that made our project a better platform as a whole, better-serving, and longer-lasting. We’ve had an incredible experience with them.

How did Brainvire Infotech Inc perform from a project management standpoint?

Our project manager oversees everything they do. They’re an outsourced extension of our team members and they take part in our scrum calls. They’re available whenever we need them and can give us answers and advice on decisions.

What did you find most impressive about them?

Their response time has been particularly impressive. They respect and understand the nature of other cultures. We’ve had Chintan (CEO/President, Brainvire Infotech Inc) visit us a couple of times and it was great. He’s always available when we need him. They’ve introduced us to other people as well. We haven’t gotten that kind of treatment from other outsourced vendors.

Are there any areas they could improve?

No, we’re very satisfied. We’re wowed by this experience.

Do you have any advice for potential customers?

You have to make sure they’re on top of the project. When they have something to say, listen to them. We always listen to them on e-commerce because they’ve mastered the formula.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT of Encore Enterprises, a commercial real estate investment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We have about 600 investors in our company who have invested in several projects. We had been struggling with our current CRM, which helps us track down investor issues and get more investors. We were looking for a more customized solution to meet our needs.

SOLUTION

What was the scope of their involvement?

Our initial CRM was built with Navatar, and Brainvire Infotech Inc took that CRM and totally customized it according to our needs. They studied our current process and heard our pain points and what we wanted to do. Based on that, they gave us feedback. They were involved in design as well.

They looked at what we couldn’t do with the current CRM and heard our business processes. Then they developed and tested a solution and presented it back to us.

Based out of SugarCRM, our new CRM is customized to our needs. Brainvire Infotech Inc does all kinds of customizations and programming for us. They supported our migration from Salesforce as well as development.

What is the team composition?

We worked with six or seven people in total, including a lead business analyst, developers, testers, and a couple of business analysts. I had a primary point of contact.

How did you come to work with Brainvire Infotech Inc?

One of our mutual friends suggested them. I was already going to India to outsource some of my technical support, but we weren’t looking for a new CRM. When I went there and saw their operations, it was very much like what we have here in our office. Their working hours and their culture are very similar to ours. When we saw their products and their ability to customize a CRM based on our needs, we were really excited.

How much have you invested with them?

We’ve spent $80,000–$100,000.

What is the status of this engagement?

We started working together in May 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They take a lot of interest in understanding what our current processes are rather than just doing what we wanted. They had their business analysts study our current business processes and our software, and then came up with their own ideas and gave us suggestions. They were more than just a service provider—they were our partner as well.

They wanted to make sure the final product helps us manage our investors and provides our sales team with more ammunition to go out and reach more investors. Our investor relations team was also excited because a lot of the things we wanted to do digitally weren’t available in the initial CRM. All in all, it had a positive impact on our business and the way we do our business day-to-day.

How did Brainvire Infotech Inc perform from a project management standpoint?

They were very meticulous about every detail. They created all the documentation, capturing every field, every detail, every conversation, and every meeting. They documented everything in Jira. Whenever there was a question or confusion, my team could see everything. They did a terrific job with project management.

What did you find most impressive about them?

Their attitude and knowledge of the business are impressive. They took it on as their own and they were really proactive in reaching out to us. They were always available to be on a call day, night, or weekend. They were as excited as we were about our product development.

Are there any areas they could improve?

This isn’t a criticism from my side, but I’d like to see more onsite visits to discuss some of the critical things. They already have sent people to our office three or four times.

Do you have any advice for potential customers?

Once you engage them, they will be behind you and things will move fast. They will look out for you and keep asking you the questions until they get the answers. I suggest doing your homework. Get your answers ready.

BACKGROUND

Introduce your business and what you do there.

We have a booking and event management app with options for public and private events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

They’re developing our mobile app.

SOLUTION

What was the scope of their involvement?

They’re helping us build a cross-platform app for iOS and Android. We’re also going to have an informative website, although one without any user-facing functionality.

Our options for public events include booking for concerts, workshops, and seminars. Users can create their own private event and invite guests. We also have an option to check-in at the event on social media and send direct messages to other guests. The check-in requires the user to be physically present at the ticket with their seat or ticket.

They started from scratch, but I gave them a wireframe just to help them get an idea of what I want. They’ve designed the UI and they’re working on coding. Right now, they're working on the payment gateway, but it's been kind of a struggle because we have different finance laws in Kuwait. For example, in Kuwait, we cannot pay or receive money on PayPal. We have to contact a local business and they have to use their code and implement it in the application. Dealing with more than one party has been an issue, but Brainvire Infotech Inc has been such a help.

What is the team composition?

My main point of contact is Ravikant (Senior Business Analyst, Brainvire Infotech Inc), the project manager. I’ve also worked with their financial team, and I met with the CEO when he came to Kuwait. I think they have about 15 developers.

How did you come to work with Brainvire Infotech Inc?

My partner was working on a separate app with them, so he recommended them. I saw their work and loved it, so I chose them.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

We started working together in June 2019 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their quality is top-notch. They’re also great at putting up with the things I need. For example, I’m working with a local studio that will create the brand identity, the theme, and the color scheme. We haven't locked everything in yet because I’m waiting for the studio to provide me with those things before I give it back to Brainvire Infotech Inc. Then they’ll have to work with it and integrate the UI.

Also, we were working on a corporate G-suite account, and Google requires a lot of information from us because of the different rules in Kuwait. It’s been a hassle to just create an account, so Brainvire asked us to send them the credentials and offered to create it on our behalf.

How did Brainvire Infotech Inc perform from a project management standpoint?

It’s been amazing. We communicate through Skype, Google calls, and emails. My partner went to India and met with the team over there. They’re available 24/7 and it’s easy to get in touch. They always provide updates.

What did you find most impressive about them?

Their speed is amazing. I was originally going to work with a local company here in Kuwait, and they told me that it would take six months to create the application with them. With Brainvire Infotech Inc, it’s been hard for me to keep up with them because they're going so quickly.

Are there any areas they could improve?

We’ve discussed our need for continuous services following the app development. If they opened an office in Kuwait, it would help us, and I think they're willing to do that. They have over a dozen offices around the world. It's pretty convenient to work with them in every way possible. I like everything about them.

Do you have any advice for potential customers?

Keep up with them and stay in contact 24/7. Make sure you have the time to work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a national retail chain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

In light of the rapid growth of our day-to-day operations, we needed to modernize our outdated technology assets.

SOLUTION

What was the scope of their involvement?

Brainvire worked to revamp our technological footprint. They conducted an analysis of our different requirements as well as a system comparison. Previously, we had Ionic- and Cordova-based applications, but the team helped us recode those apps in React Native. Using Odoo and Magento, they also translated our legacy LAMP system into a structured and scalable ERP.

What is the team composition?

There are three teams—comprised of 19 people—working on our project: an Odoo team, a Magento team, and our existing technology team. They all collaborate on the mobile aspect of the project. I’m using an onsite-offshore model, where I have a couple of their teammates working in my office.

They engage with the system users to understand the tasks at hand. Then, they work with the offshore team to determine what needs to be developed. They’ve become the project-coordinators.

How did you come to work with Brainvire Infotech Inc?

I was initially seeking Odoo implementation for our ERP. I went through roughly a half dozen vendors from Odoo’s website before finally choosing Brainvire Infotech Inc. Most of the other vendors wanted to go for the enterprise-level implementation while I was seeking open-source work. Brainvire was also a cost-effective option.

How much have you invested with them?

$150,000-$180,000.

What is the status of this engagement?

We started working together in March 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In the ongoing engagement, they’ve been able to complement my existing technology stack and support it on an ongoing basis. I’m very satisfied with what they’re producing as they meet the requirements given to them.

They’ve been spot-on 95% of the time (the remaining 5% includes things that get lost in translation and transition). They’re very proactive and flexible in managing issues.

Their expertise helps us define the roadmap in terms of where we’re going and how we can expand our digital footprint.

How did Brainvire Infotech Inc perform from a project management standpoint?

They have an internally-managed project management team and they’ve been punctual in terms of what needs to be provided.  They’ve been working well with our own project management protocols. As our PM tools, we utilize Axosoft, Slack, Microsoft Project Plan, Excel, Odoo’s documentation portal, and Google Suite.

What did you find most impressive about them?

I have relied on their ability to provide the bench strength required. When we transitioned from Google Maps to Mapbox recently, we had an aggressive timeline. They gave me a fixed rate and were able to deliver on time, within budget, and with very minimal issues.

Are there any areas they could improve?

They work in a staff augmentation model and are not really comfortable taking risks. I’m very happy with their work though.

Do you have any advice for potential customers?

It can become very difficult if you don’t have anybody on-site managing the communication. If you really want to have success, my recommendation is to have somebody from Brainvire Infotech Inc or somebody in-house managing the offshore team full-time.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a craft product company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

I needed assistance with PPC and SEO.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc crafted a systematic PPC strategy for our business. We also fixed some challenges we were having on Shopify and how we were recording. For SEO, we’ve mainly worked with their team on fixing backlinks from a ranking perspective.

What is the team composition?

Our main point of contact manages our project resources. His digital team lead sometimes jumps in on our weekly check-in.

How did you come to work with Brainvire Infotech Inc?

I found Brainvire Infotech Inc through their booth at IRCE, an annual conference in Chicago. I selected them because they would handle both PPC and SEO at a competitive price.

How much have you invested with them?

So far, we’ve invested between $25,000–$50,000.

What is the status of this engagement?

Our engagement with Brainvire Infotech Inc began in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve tracked the PPC metrics closely, and have seen an increase on Google Ads and Google Analytics, depending on the month. We’ve seen similar results on Facebook.

How did Brainvire Infotech Inc perform from a project management standpoint?

Brainvire Infotech is responsive, making adjustments for us when needed. We’re a high-touch client, and I hired someone to work with them and manage the process. We’re always in touch. My team reviews any ad copy that they draft before it goes live. As far as executing campaigns, they are on top of all of the work they have to do. I recommend Brainvire Infotech Inc’s services.

What did you find most impressive about them?

I was impressed with the breadth of skillsets their team has. They can handle the challenges we’ve had with SEO and reporting. Their team also set up AB testing for us. Not everyone on our marketing team has that technical background. We appreciate having someone to bounce ideas off of.

Are there any areas they could improve?

At times, they could be better at thought leadership. They also could be more metric oriented when it comes to reporting and working with ad copy. Their team is working on that though.

Do you have any advice for potential customers?

At the beginning of an engagement, I recommend micromanaging them a bit. Once you understand how they work, you can lay off. It helps to understand their process and relay what your expectations are. We have a reporting structure for metrics that are discussed each week. I recommend having a weekly meeting too.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Finocart, a FinTech startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc??

We wanted to develop a supply chain financing and vendor financing platform and needed someone to completely develop the platform. Because the FinTech market has a lot of liquidity crunch, vendors and suppliers are having a real pain in getting the working capital financed from banks in India and it’s impacting their cash conversion cycle.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc developed our website. They did the wireframing, designing, complete flow, and development. They included key functionalities we wanted, including a section for buyers and sellers to discount their invoices within the platform and give vendors the ability to get their invoices and money early.

I provide the business logic to the teams. They are very proactive and supply their professionalism as well. I like that they applied their intelligence.

What is the team composition?

There’s a business analyst who takes all my requirements and a very senior guy who overlooks the complete team and coordinates on the UI side, testing side, and scalability perspective. There are two developers, two testing guys, and a designer.

How did you come to work with Brainvire Infotech Inc?

They were referred from a family member. I looked at Google Reviews and their website. The advantage of Brainvire Infotech Inc was that they have done similar projects in the past.

How much have you invested with them?

We have invested about $200,000.

What is the status of this engagement?

Our ongoing engagement with Brainvire Infotech Inc began in January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have worked in several phases and all the phases are coming out well. They have a good technical team.

How did Brainvire Infotech Inc? perform from a project management standpoint?

Brainvire Infotech Inc has good project management skills. We have regular interaction with them through Asana. Our teams continue to brainstorm on any improvements we can continue to do. The team is very supportive and always picks up my call at any time of the day. Brainvire Infotech Inc meets the timelines they set.

What did you find most impressive about them?

I notice a big difference between Brainvire Infotech Inc and other companies I’ve worked with. They’re much more process-oriented. They document the flows, how the screens will look, and all the designs.

Are there any areas they could improve?

No, there’s been no difficulty. When I give them a task, it goes very smoothly. Brainvire Infotech Inc works very efficiently.

Do you have any advice for potential customers?

They have a team with very good experience and exposure. Be clear on what it is you want and Brainvire Infotech Inc will be the best team to go with.