Black Piano

BACKGROUND

Please describe your company and position.

I am the Social Media of GMB Briefcase

Describe what your company does in a single sentence.

GMB Briefcase is an all-in-one platform designed to simplify Google My Business management for agencies and local businesses. It helps users handle posts, reviews, reports, and rankings from one dashboard, saving time, improving visibility, and streamlining client communication.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Black Piano to accomplish?

• Cost effective
• Remote talent

SOLUTION

How did you find Black Piano?

Online Search

Why did you select Black Piano over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Black Piano were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we partnered with Black Piano to expand our marketing team, the experience was seamless. They helped us bring on two SEO specialists, a copywriter, and a social media manager, handling everything from sourcing to payroll. Beyond finding the right talent, they delivered 70% savings on costs, proving that building a skilled remote team can be both efficient and affordable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since bringing the new team on board, we’ve seen a noticeable uptick across a few key areas. There has been an improvement in GBP calls and AI overviews, thanks to the SEO work. Our content output has increased significantly with the copywriter in place, and our social media management has improved month over month. Beyond just the numbers, one of the biggest successes was how quickly the new hires integrated into our workflow. There was minimal ramp-up time, which helped us maintain momentum and hit our marketing goals faster than expected.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Black Piano's project management was solid overall. They were always on top of timelines, and we never had to worry about missed deadlines. There were a couple of minor bumps early on as we fine-tuned the exact fit for some roles, but they handled it quickly and without any fuss. Whenever we had a specific need or change in direction, they responded quickly and were flexible in adjusting.

What was your primary form of communication with Black Piano?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out about Black Piano was how well they understood our needs from the start. It wasn't just about filling roles: they took the time to learn about our culture, our workflow, and what we truly needed in each position. That made a huge difference. They didn't just send over a bunch of resumes; they presented candidates who were the right fit both in terms of skill and team dynamic. This personalised approach is something we don't always see, and it's what really sets them apart for Us.

Are there any areas for improvement or something Black Piano could have done differently?

Overall, we're really happy with how things have gone, but if we had to pick something for improvement, it would be around communication early on. In the beginning, there were a couple of instances where we weren't always on the same page about timelines or role expectations, but that was quickly sorted out once we had a clearer idea of what we needed. A bit more upfront alignment could have helped streamline the process even further.

BACKGROUND

Please describe your company and position.

I am a seo at Notifyvisitors

Describe what your company does in a single sentence.

Marketing Automation platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Black Piano to accomplish?

• Remote talent
• Cost effective
• nothing

SOLUTION

How did you find Black Piano?

Online Search

Why did you select Black Piano over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Other

How many teammates from Black Piano were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Black Piano to hire remote talent for our tech team, including a Software Developer, two App Developers (iOS and Android), a dedicated QA Engineer, and a Full Stack Developer. What impressed us most was how seamlessly they managed the entire process, from sourcing and screening to onboarding and even ongoing support like payroll and HR. It felt like having an extended arm of our own team, giving us a true plug-and-play solution to scale quickly and integrate new apps into our existing systems without disruption.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since engaging Black Piano, we’ve experienced measurable improvements that directly impact how we serve our customers. Our iOS and Android development cycles have accelerated, allowing us to roll out new engagement features faster than planned. The dedicated QA support has ensured smoother platform performance, reduced errors and enhanced the reliability of our user experience. Integrations with our existing systems have also become more seamless, cutting down downtime and making campaign execution more efficient for our clients. Most importantly, we achieved all of this while reducing our development costs by over 50%, which has allowed us to reinvest savings in further innovation for our platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, project management was smooth and reliable. The development team delivered most features on time and kept us updated on progress throughout. They were also quick to respond whenever we had new requirements or needed adjustments, which gave us confidence that the project was in good hands.

What was your primary form of communication with Black Piano?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were urgently seeking a skilled developer, and Jonathan exceeded our expectations. He provided us with a shortlist of candidates the very next day after we spoke with him. By the 5th day, Black Piano had successfully onboarded two developers.

Are there any areas for improvement or something Black Piano could have done differently?

Overall, our experience with Black Piano has been excellent. The developers we hired through them have integrated well into our team and delivered quality work. If there’s one area for improvement, it would be to shorten the initial onboarding time so that developers can start contributing even faster. That said, once everything was in place, the process ran smoothly, and we’ve been very happy with the results.

BACKGROUND

Please describe your company and position.

I am the Account Management of Esevel

Describe what your company does in a single sentence.

Esevel powers businesses to centralize IT management for distributed teams. We simplify IT management effortlessly through a range of services, including device procurement, device tracking & management, onboarding & offboarding, global IT support, and global hardware support. Our platform streamlines processes, enhances security, and provides oversight, enabling companies to scale efficiently while managing their IT infrastructure with ease.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Black Piano to accomplish?

• Remote talent
• Cost-effective

SOLUTION

How did you find Black Piano?

Online Search

Why did you select Black Piano over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Black Piano were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Black Piano to hire remote talent for a few in-house roles - specifically SEO roles and Software Developer roles. The scope included sourcing, onboarding, and ongoing management like payroll. They essentially provided us with a plug-and-play hiring solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've seen consistent improvements in organic traffic and visibility since bringing the SEO team on board. Our internal dev project has moved forward faster. A major benefit has been the cost savings - hiring through Black Piano has cut our expenses by over 50% compared to local hires.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, communication was solid. They delivered most things on time and were generally responsive. At times, we had to follow up for updates, but nothing critical slipped through the cracks. They also stepped in quickly when we had questions or needed changes.

What was your primary form of communication with Black Piano?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to source good-quality talent quickly at the most affordable rates stood out. The fact that they also manage HR tasks such as payroll made things much easier for us. It’s been an efficient way to scale our team without taking on additional overhead.

Are there any areas for improvement or something Black Piano could have done differently?

There isn’t much to critique, but if anything, a more structured onboarding framework or toolkit for new hires might help them integrate even faster into the client's internal systems and workflows. That said, the team was very open to feedback and adjusted quickly based on our inputs.

BACKGROUND

Please describe your company and position.

I am the CEO of Boyden

Describe what your company does in a single sentence.

Boyden is a premier global leadership and talent advisory firm that has been building high-performing leadership teams since 1946, offering executive search, interim management, and leadership consulting solutions across multiple industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Black Piano to accomplish?

• Our primary goal was to strengthen our data-driven talent acquisition strategy, improve lead generation tracking across multiple channels, and streamline our internal analytics reporting for leadership insights.

SOLUTION

How did you find Black Piano?

• Online Search
• Clutch Site

Why did you select Black Piano over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Black Piano were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Black Piano collaborated with our internal marketing and HR teams to build a robust analytics ecosystem and augment our IT and data resources. Their scope of work included: Conducted a comprehensive GA4 audit to identify and correct tracking inconsistencies across our recruitment and marketing platforms. Implemented a Measurement Framework focused on tracking executive search leads, interim placements, and client inquiries. Connected Google Ads, LinkedIn Campaign Manager, and HubSpot CRM with GA4 for unified performance reporting. Designed custom dashboards in Power BI for leadership visibility into recruitment performance, regional analytics, and marketing ROI. Provided dedicated IT and data specialists through staff augmentation to support ongoing data optimization and automation. Created a data governance protocol ensuring compliance and accuracy in all recruitment data pipelines. Assisted with campaign segmentation and tracking, targeting specific leadership roles and industries across regions. Developed training sessions for our internal HR analytics team on GA4 and dashboard usage. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved data accuracy and integrity across platforms by 92%.

Enhanced candidate conversion tracking and improved funnel visibility.

Increased campaign efficiency by 30% through refined audience targeting and analytics-driven decision-making.

Delivered real-time recruitment insights to the executive team through Power BI dashboards.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was delivered with precision and professionalism. Black Piano maintained clear communication channels via virtual meetings and email updates. They adapted effectively to our evolving requirements and delivered key milestones on time. Their ability to manage complex integrations across multiple platforms was particularly valuable.

What was your primary form of communication with Black Piano?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise in integrating analytics systems with HR and CRM platforms was remarkable. We appreciated their responsiveness and their ability to translate technical data into actionable business insights.

Are there any areas for improvement or something Black Piano could have done differently?

The initial setup phase could have benefited from more creative visualization options for executive reporting. However, their flexibility and proactive approach quickly addressed our feedback, ensuring consistent quality in all deliverables.

BACKGROUND

Please describe your company and position.

I am the Digital Products & UX Manager of MONEX GRUPO FINANCIERO

Describe what your company does in a single sentence.

MONEX Grupo Financiero is a leading Mexican financial institution with over 34 years of experience providing corporate and private banking solutions, foreign exchange, and international payment services to more than 40,000 clients worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Black Piano to accomplish?

• Our main objective was to strengthen our digital infrastructure, ensure accurate data reporting across multiple financial channels, and support ongoing marketing and analytics needs through expert technical staffing.

SOLUTION

How did you find Black Piano?

• Online Search
• Clutch Site

Why did you select Black Piano over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Black Piano were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Black Piano executed a comprehensive analytics and data management project that aligned with our digital strategy goals: Developed an Analytics Measurement Plan to track financial transactions, client interactions, and campaign performance. Conducted a full GA4 audit to resolve data discrepancies between Salesforce Pardot and website analytics. Integrated Google Ads, LinkedIn Business Manager, and Meta platforms with GA4 for unified tracking. Assisted in implementing LinkedIn Pixel + Events for remarketing and engagement tracking. Provided dedicated IT staff to manage ongoing analytics maintenance, data modeling, and report automation. Built and customized Power BI dashboards consolidating performance data from multiple digital sources. Supported our marketing team in designing a new multi-channel media plan across Meta, Google, and LinkedIn. Delivered a measurement framework with dynamic data fields for future scalability. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved data accuracy by 94% across reporting systems.

Increased digital campaign efficiency by 27% through advanced tracking and segmentation.

Created centralized performance dashboards for board-level reporting and business intelligence.

Enhanced lead quality and audience targeting through optimized analytics-driven strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed with a high degree of professionalism. Black Piano maintained regular progress meetings and transparent reporting through virtual sessions and shared dashboards. Deliverables were submitted on time, and any adjustments were made swiftly and effectively to meet internal standards and compliance requirements.

What was your primary form of communication with Black Piano?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to integrate complex financial data systems while maintaining strict security and compliance protocols impressed us most. Their technical team demonstrated strong expertise in analytics and cross-platform integration.

Are there any areas for improvement or something Black Piano could have done differently?

The creative presentation of analytical insights could be more diverse and visually oriented for executive reports. Aside from that, their service delivery was highly effective and consistent throughout the engagement.