# Bitstream Bitstream Reviews (5), Pricing, Services & Verified Ratings - 5.0 out of 5 average review rating - 0 connections joined Bitstream's Network [Visit Website](https://bitstreamllc.com) [Get a Custom Proposal](https://clutch.co/profile/bitstream) **Fully managed technology solutions for business.** Every growing business or organization will eventually need professional management of their IT and telecommunications systems - computers, servers, email systems, wifi, phones, and voice and data circuits. A company that provides this is called an MSP, or Managed Service Provider. Bitstream is an MSP - a team of technical professionals that build and maintain your technology infrastructure at lower costs than would be incurred with an internal IT team. Bitstream provides all of these services for **one flat monthly fee**. ## Company Information - Minimum project size: $1,000+ - Hourly rate: $150 - $199 - Number of employees: 2 - 9 - 1 Locations: - Atlanta, GA (Headquarters) - Founded in 2003 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 80% IT Managed Services - 20% Cybersecurity ### Focus Areas - Cybersecurity focus: - 100% Breach Detection & Incident Response - IT Managed Services Focus: - 20% Help desk - 20% Network - 20% Security - 10% Disaster Recovery - 10% Managed Hosting Services - 10% Telecom - 5% Hardware - 5% Managed Software Application & Solutions ### Industries - 10% Real estate - 10% Legal - 10% Automotive - 10% Manufacturing - 10% Non-profit - 10% Financial services - 10% Advertising & marketing - 10% Arts, entertainment & music - 10% Telecommunications - 10% Consumer products & services ### Clients - 80% Small Business (<$10M) - 20% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Bitstream's pricing ranges from $5,000 annually to approximately $90,000 for various IT services. Clients appreciate the value for cost, citing prompt support, proactive management, and tailored solutions. They emphasize Bitstream's commitment to customer satisfaction and effective problem resolution. **Most Common Project Size**: $50,000 to $199,999 based on 5 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: $50,000 to $199,999 based on 4 reviews - Other IT Consulting and SI: $10,000 to $49,000 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Bitstream Review Insights Overall Review Rating: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.8 - Willing to Refer: 5.0 ### Top Mentions - Exceptional performance (2 mentions) - Great project management (2 mentions) - Timely (2 mentions) - Accessible (1 mentions) - Communicative (1 mentions) - Easy to reach (1 mentions) - Easy to work with (1 mentions) - Efficient (1 mentions) - Exceptional results (1 mentions) - High-quality work (1 mentions) - Honest (1 mentions) - Knowledgeable (1 mentions) - Proactive (1 mentions) - Professional (1 mentions) - Trustworthy (1 mentions) - Unique expertise (1 mentions) ### Review Highlights **Proactive and Anticipatory Service** Clients appreciate Bitstream's proactive approach, anticipating business needs and addressing potential IT issues before they arise. This foresight has helped clients avoid system disruptions and maintain smooth operations. **Exceptional IT Security and Support** Bitstream excels in providing robust IT security and support, ensuring data protection and system stability. Clients report zero downtime and quick resolution of issues, highlighting their expertise in maintaining IT infrastructure. **Effective Cloud and Network Solutions** Bitstream effectively manages cloud solutions and network setups, improving IT efficiency and reducing paperwork for clients. Their expertise in cloud migration and management is well-regarded. **Strong Project Management and Communication** Bitstream is praised for its efficient project management and clear communication. They meet deadlines consistently, maintain open lines of communication, and respond promptly to service requests, ensuring client satisfaction. **Personalized Client Engagement** Bitstream's personalized approach allows them to cater to individual client needs effectively. They provide tailored solutions and honest evaluations, guiding clients towards the most cost-effective strategies. **No Areas for Improvement Identified** Across multiple reviews, clients have not identified any significant areas for improvement, suggesting Bitstream consistently meets or exceeds expectations in their service delivery. **Long-Term Client Relationships** Clients report long-term partnerships with Bitstream, some lasting over a decade, indicating high satisfaction and trust in their services. Their consistent performance has fostered enduring business relationships. **Highly Responsive and Accessible Team** The team at Bitstream is noted for their constant accessibility and rapid response times, often addressing issues within minutes. Their 24/7 availability ensures clients can rely on continuous support whenever needed. ### Bitstream Reviews #### Managed IT Services for Ice Manufacturing Company **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Oct. 2018 - Ongoing **Project Summary**: Bitstream provides managed IT services for a consumer goods company, monitoring their internet and data. This also involves ensuring the information and records the company holds are protected and secure.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Sales, Tennessee Valley Ice Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 23, 2020 **Feedback Summary**: The company has experienced no issues in terms of their IT and internet services. The client is impressed with the Bitstream team’s hands-on approach and consistency in monitoring their IT capabilities. They update the client early when issues occur and help them make better business decisions. "“They’ve made my life, my job, and my employees' jobs a lot easier.” " **BACKGROUND** Introduce your business and what you do there. My company is a family-owned business called Tennessee Valley Ice Company in Chattanooga, Tennessee, and I'm the director of sales.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bitstream? Before, we didn't have anything to do with an IT service provider, and we tried to do everything on our own.  However, everything has become so technical that we had to bring somebody in to make sure the data, records, and information we were holding on accounts and customers were protected, secure, and had some level of safety.  **SOLUTION** What was the scope of their involvement? We hired Bitstream to help us guarantee that our customers’ internet and data had a certain level of security.  What is the team composition? I work with Ollie (Owner & Managing Member) and 4–5 other employees. My main point of contact is Chris (Senior Systems Administrator), and I also worked with Loran (Senior Systems Administrator).  How did you come to work with Bitstream? We used a smaller company to help us with some hands-off tasks and IT work, but we hadn’t been searching for services. Through connections and acquaintances, I met Chris, and he told me about Bitstream. I’d known him for several years before we pulled the trigger on using their services.  How much have you invested with them? We’ve invested around $50,000 in the last two years.  What is the status of this engagement? We started working with Bitstream in October 2018, and the engagement is ongoing. We don't have any projects, but they continue to monitor our servers and other things. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Bitstream helped my business grow by allowing me to go after accounts that require us to have a certain level of safety and security.  We've never had a full service from an IT company like them, so I didn't know what to expect, and I didn't have anything to measure their performance by. However, ever since we brought them on, I've had no issues. They’ve made my life, my job, and my employees' jobs a lot easier.  We have zero downtime when it comes to computers and technology in our office now. If we do have an issue, Bitstream is there to fix it within minutes. There have been times when we're down, and we don't even know it. They’ll call and tell us we're having issues, and I don't even know there’s an issue while sitting in my office. If something were to happen to them, I'd be looking very hard for somebody to replace them. I’m almost at the point now where we rely on them so much, and they've become a very valuable asset to our company. We’re a medium-sized company that needed to have an IT department, and we’re glad we’ve taken that step with Bitstream.  How did Bitstream perform from a project management standpoint? Bitstream’s project management is great. They’re easy to work with, knowledgeable, professional, and always timely. The communication is great, and they've never missed a deadline. They're always there when we need them.  Everybody has been great, and there's never been a holdup due to their lack of punctuality. They're on top of things and keep us well-informed on the steps they take from setting up all the way to when the service is underway.  Ollie is fantastic and very easy to get a hold of. He’s very hands-on and involved in making sure things are operating up to par.  Chris is amazing, knowledgeable, and hands-on with the software company that we use. He set up our entire system, so he knows exactly what we've got and how it works. We've integrated their system with our software service provider, and that has just made everything streamlined.  What did you find most impressive about them? Bitstream has a level of service that’s unparalleled. They're there 24/7 to make sure that we keep things going. For any questions we have, they're more than happy to help us. If they can’t do it, they'll put me in a direction with somebody that can help me. They're just a great tool, a great resource, and a great added team member to our family.  Are there any areas they could improve? There's nothing they could improve that I've seen so far. I don't know of anything that I would want to change.  Do you have any advice for potential customers? Just be honest and straightforward with what they need and want. No project is too small or too big where Bitstream won't give clients their honest evaluation. If it's more cost-effective to go a different route, they'll do that. They’ll tell customers when it makes more sense to do something else, so they save them money.  Just be honest and straightforward with their needs, and Bitstream will be more than happy to give them an honest opinion on the direction they need to go. --- #### Managed IT Services for Dev & Real Estate Company **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: June 2008 - Dec. 2012 **Project Summary**: Bitstream performed managed IT services for a development and real estate company. Their services include refurbishing the company's IT needs, ensuring the connectivity of the client's tenants, and more.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Partner, Lmm Properties LLC - Industry: Real estate - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 25, 2020 **Feedback Summary**: Bitstream swiftly resolved IT issues and recommended helpful products. They were good at maintaining the company's systems and always anticipated their needs. They had a timely, communicative, and efficient approach. Their over a decade of partnership is a testament to the team's impressive work. ""Whenever we had issues, we could call them and they would resolve them quickly." " **BACKGROUND** Introduce your business and what you do there. I’m the managing partner of a development and real estate group.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bitstream? They helped us with our IT needs including refurbishing our IT for our entire building, rewiring and ensuring connectivity. **SOLUTION** What was the scope of their involvement? They did all of our computers and our connectivity, similar to doing a hub for the building so that everyone could have WiFi including all of the tenants. They also did all of the network cablings. Overall, they managed the planning, configuration, budgeting, and implementation. What is the team composition? I worked with Ollie (Owner) and two other people. How did you come to work with Bitstream? I looked at 3–4 service providers. Bitstream was referred to me by my banker. I chose them because of their success rate of being able to help clients and customers and working with clients for their individual needs. Basically, they set up a foolproof system, so that you don't do things that could be bad for your system. They try to make it as foolproof or as childproof as possible. How much have you invested with them? We've spent between $25,000–$50,000.  What is the status of this engagement? We started working with them 12 years ago, specifically in June 2008. Our connectivity project ended around eight years ago, but our contract is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  It was a very successful engagement. We never had any problems or issues with anything that Bitstream did.  How did Bitstream perform from a project management standpoint? Bitstream always met their deadlines, and their communication was on point. We typically communicated through email. When I sent service requests, I received responses from them very quickly. They were also extremely automated. In addition, they were exceptionally efficient and effective. What did you find most impressive about them? Their success impressed us. Bitstream was extremely customer-oriented and they helped customers figure out what they need. They were also good at maintaining systems. Furthermore, they recommended products that we could use and helped us maintain them. Whenever we had issues, we could call them and they would resolve them quickly.  They were extremely proactive and always ahead of us. They always reached out if we need to consider something or if they need to suggest things we might need. Most of all, Bitstream always tried to anticipate our business needs. They also told us issues on our system, specifically its flaw or weaknesses, so that we could address it before it becomes an issue. Are there any areas they could improve? I’ve been with them for over 12 years, so I haven’t seen anything that they could improve on.  Do you have any advice for potential customers? Be honest about your needs. Have an idea and checklist of what your goals are and the end goal you want to see. If you’re clear on your end goal, I think that will help both parties to be very successful.  --- #### Managed IT Services for Consumer Services Company **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Sep. 2012 - Ongoing **Project Summary**: A consumer services company hires Bitstream to handle their IT needs. The team is in charge of setting up the clients' email, cloud, website address, and licensing.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Owner, Wilson Marketing Group - Industry: Arts, entertainment & music - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 12, 2020 **Feedback Summary**: The engagement is going great. Bitstream is able to quickly solve the client's IT issues. The team showcases their responsiveness, professionalism, and knowledge of the tasks. Thanks to the team, the client is able to focus on their business and improve their systems. ""Bitstream’s level of expertise is impressive." " **BACKGROUND** Introduce your business and what you do there. I’m the owner of the Wilson Marketing Group. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bitstream? We were looking to improve our IT network here in the office. Since we tried doing the work ourselves, we had trouble with our network and our server kept shutting down. **SOLUTION** What was the scope of their involvement? The team helped us set up our Google Cloud, Gmail, and Google Drive. Bitstream helped us get back to speed and solve our IT problems. They brought everything from our hard drives to the cloud — this dramatically reduced our need to do paperwork and file emails.  Whenever we have issues with our computers, they tell us whether we need to replace it or not. Aside from those, they handle our licensing, website address, WiFi, phone contract, and other technical needs. What is the team composition? We directly work with the owner of Bitstream and he relays the tasks and information to their team.  How did you come to work with Bitstream? They were referred to us by our colleague.  How much have you invested with them? We’ve invested close to $90,000. What is the status of this engagement? Our ongoing engagement started in September 2012. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We don’t measure the engagement’s success based on metrics, we tend to focus more on how they serve us — how fast they attend to our needs and solve problems. Our customers are happy with Bitstream’s efforts. There is definitely an improvement in how our IT runs and how our customers perceive our services. Thanks to them, we’re able to work on Google Docs with our customers and we check our business there. How did Bitstream perform from a project management standpoint? They’re responsive — the team will immediately answer our questions and address our needs. Their team is also good in terms of project management and beating deadlines.  What did you find most impressive about them? Bitstream’s level of expertise is impressive. They allow us to focus on our business instead of worrying about IT or technical needs. Are there any areas they could improve? We can’t think of any negative feedback. They’re doing a great job. Do you have any advice for potential customers? Have an idea of what you're looking for but remain open to what they could suggest because they know a lot about the industry. --- #### Managed IT Services for Machinery Company **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: July 2015 - Ongoing **Project Summary**: Bitstream was hired to streamline a machinery company's IT system. The team now continues to provide unlimited technical support and system updates on the client's hardware and software. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Service Manager, Tyler Brothers Farm Equipment - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 4, 2020 **Feedback Summary**: So far, Bitstream's performance pleases the client. Since the start of their partnership, the company hasn't experienced frequent IT issues, and when they do, the team quickly solves it. Overall, they have been responsive and accessible. ""It's a major blessing to come in and not worry about having any problems with our system." " **BACKGROUND** Introduce your business and what you do there. I'm the service manager at Tyler Brothers Farm Equipment. I also manage our company's in-house technology and team management.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bitstream? Before working with Bitstream, we had done everything in-house. As a result, we experienced many network and hardware issues. Thus, we hired them to take care of our general networking needs including making sure our servers and the entire system are stable. Overall, we brought them in to streamline everything for us. **SOLUTION** What was the scope of their involvement? After setting up our IT system, the team has been making sure that we don't experience IT issues such as computer crashes and network problems. Currently, we have a total of 17 different workstations and all of them are managed by the team.  We have a monthly subscription service that includes unlimited technical support and unlimited system updates. What is the team composition? I work with a total of four different people at Bitstream. We closely collaborate with Ollie (Director) when dealing with major issues. He also regularly checks in and is available when needed. How did you come to work with Bitstream? I come from the car business and had personally worked with them in the past and experienced the level of service they provide. Due to my great past experience with them and referrals from others, when we began to look for someone to manage our IT services, we elected to go with Bitstream. How much have you invested with them? So far, we've paid $50,000–$60,000. What is the status of this engagement? We started working with them in July 2015, and the collaboration is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We didn’t use any metric-based system. We measured their performance based on the fact that we didn’t have any regular system issues, computer crashes, or network problems. With their effectiveness, we went three years without a work stoppage which has been absolutely phenomenal. There have been little software things along the way, but they have been addressed immediately. We haven’t even had to keep track of any major issues. It’s been great and their quality of service has been excellent too. Overall, we could not be happier at this point. How did Bitstream perform from a project management standpoint? We have an integrated icon in each one of our stations where we can immediately request support from Bitstream and they usually respond in ten minutes. Overall, they have been prompt and quick in their responses. What did you find most impressive about them? Their constant accessibility has been impressive. Whenever we need any assistance, they consistently help us. It’s a major blessing to come in and not worry about having any problems with our system. Are there any areas they could improve? At this time, I don’t think they have any areas they could improve on. Do you have any advice for potential customers? Just be clear in what you want to accomplish in your business. Let them know your goals, speak with them, and they will be able to execute. Every time we told them to get things done, they were able to do it right away.  --- #### IT Services & Network Setup for Law Office **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Jan. 2010 - Ongoing **Project Summary**: Bitstream provides ongoing IT services for a law office. The team installed the client's server and computers. They provide ongoing IT support for their internet, software, and Cloud backups. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Office Manager, Morriss, Shim & Davis - Industry: Legal - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 4, 2020 **Feedback Summary**: Bitstream helps the client's operations stay online by providing 24/7 IT support, even during weekends. They are able to review the client's ticket immediately, and the response time is really impressive. ""They are constantly monitoring us and they keep our operations going." " **BACKGROUND** Introduce your business and what you do there. I’m the office manager at Morriss, Shim & David. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bitstream? We were looking for a company that will help with our IT needs. This company will help us in setting up our computers, securing our information, and creating backups in case something happens to our servers. **SOLUTION** What was the scope of their involvement? Bitstream helped us set up our server, install computers on the individual stations, and configure our wireless network. Right now, they are maintaining our internet connection, assistance with software issues and management, providing general IT support, and creating Cloud backups for our server. Overall, they make sure our operations won’t go down and if something goes wrong, they help us get back up. What is the team composition? I am working with four different people, but I usually communicate with Ollie (Managing Member). Also, we are utilizing a ticketing system for our problems and questions, and whoever gets the ticket will reach out to us. If it’s something they can’t handle, we go directly to Ollie and he’ll take care of it. How did you come to work with Bitstream? We were in the same neighborhood as Bitstream’s owner. We started talking to him about their services and he explained what he did, and we knew we needed his help. At that point, they took over our IT. We even moved our office to a different location and we kept the team with us. How much have you invested with them? We pay them $5,000 a year. What is the status of this engagement? We started working with Bitstream 10 years ago in 2010 and we are still working with them today. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We don’t have any metrics, but they make sure our business and computers don’t go down, which is important for our business.  They provide 24/7 IT support. Even if we go down on the weekend, they give us a call or an email, so they’re constantly monitoring us and keep us going 24/7. How did Bitstream perform from a project management standpoint? They typically email us saying they are reviewing the problem as soon as they get a ticket from us. A Bitstream employee will call us to go over the information they will need and they’ll let us know what’s going on. If our system is down, they will immediately call us. What did you find most impressive about them? The best thing I can think of is that they are available 24/7 and even on the weekend. They are constantly monitoring us and they keep our operations going. The speed of their response is also impressive. Are there any areas they could improve? No, I don’t have anything for that — I think they are doing a great job. Do you have any advice for potential customers? Bitstream is a trustworthy company and they’re worth the money. --- ## Portfolio & Awards ### Server Room MDF Rebuild Project This photo shows the results of a typical server room MDF rebuild project that happens during the onboarding of a new client. The onboarding is a rebuild project wherein we overhaul a business computing environment to produce something that is reliable, understood, and maintainable. ## Packages ## Locations (1) ### Atlanta, GA (Headquarters) - 828 Ralph McGill Blvd NE STE 115 - Atlanta, GA 30306 - United States - 6 - 9 employees - Phone: +1-404-939-2487 ## Contact Bitstream [Send a message](https://clutch.co/profile/bitstream) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/bitstreamllc)