Big Human

BACKGROUND

Please describe your company and position.

 I am the Senior Design Manager of an arts, entertainment & music company 

Describe what your company does in a single sentence.

Bandsintown is a live concert discovery platform and artist marketing service. It acts as a bridge between musicians, comedians, and fans, letting users track their favorite acts and get notified when they are performing in their local area.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Human to accomplish?

• Streamline and modernize our fan platform without sacrificing KPIs

SOLUTION

How did you find Big Human?

Referral

Why did you select Big Human over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Big Human were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Big Human to reskin our fan platforms with a new look and feel to modernize the expression and make the experience more consistent and engaging. This entailed developing a new design system to cross our fan website natively on desktop and mobile, as well as for our iOS and android apps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We're still in the development phase of the outcomes, but the visual design of the site feels much cleaner and more approachable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lindsay really kept things moving along, and despite a lot of feedback from our side, we met our deadlines and recieved the entire scope on time and on budget.

What was your primary form of communication with Big Human?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team was super personable and easy to work with. Our main points of contact, Jessie and Lindsay, were responsive and super collaborative. They really pushed our visual design forward and handed off highly implementable and complete files for us to move forward with.

Are there any areas for improvement or something Big Human could have done differently?

I think the feedback process could've been more seamless—we tried to be highly specific but some things fell through the cracks (they always do on a project this large)

BACKGROUND

Please describe your company and position.

I am the Vice President of Global Marketing of Fusion Worldwide

Describe what your company does in a single sentence.

Founded in 2001, Fusion Worldwide is the preeminent independent distributor of electronic components and products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Human to accomplish?

• Write, Design, Develop Launch a New B2B Website to Drive Brand Awareness & Generate New Leads
• Develop Digital Marketing Strategy, Design & Execute Paid Ad Program
• Conceptualize & Create Brand & Solution Level Content (Videos, White Papers, Sales Tools etc...)

SOLUTION

How did you find Big Human?

Vendor Broker Firm

Why did you select Big Human over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Top Notch Talent

How many teammates from Big Human were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Content Strategy, Content Graphic Design, Content Merchandising & Media Placement 
• Website Writing, Design, Development, Promotion, Optimization, Testing 
• New E-Commerce Platform Strategy, UX/UI, Development, Launch Planning 
• Development Team Strategic Consulting on Operating Model, Team Player Assessment, Re-Org Recommendation, Organizational Planning 
• Enterprise Data Strategy Consultation & Execution 
• AI Strategy & Future Execution Planning, New Branding Messaging & Brand Anthem Video(s), Photography, Animations, Ad Creative (Writing, Design, Execution), Translation Consultation, CMS (Contentful) Strategy & Execution

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Met website traffic goals 10 months earlier than planned 
• 500%+ increase in new lead generation 
• Executed first complex paid digital campaign with better than expected results 
• Engaged the team for 3+ strategic business projects (enterprise data strategy, new e-commerce product, AI work)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're always on time, on budget, and hyperattentive to strategies being informed by our business needs and customer demands. Highest levels of integrity, business acumen, technical expertise, deep domain e-comm knowledge, creative bench, direct/open/honest communications. I could go on and on about how incredible Big Human is to work with - and I've been working with agencies for over 25 years.

What was your primary form of communication with Big Human?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

People, Process, Cost

Are there any areas for improvement or something Big Human could have done differently?

No, there's nothing they need to improve on.

BACKGROUND

Please describe your company and position.

 I am the Head of Product and Creative of a business services company 

Describe what your company does in a single sentence.

We provide tools and services to help small businesses succeed

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Human to accomplish?

• SEO keyword research and content planning
• Website refresh and optimization

SOLUTION

How did you find Big Human?

Referral

Why did you select Big Human over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Big Human were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Human helped out by provided in-depth keyword research and a detailed content calendar that included everything we needed to get our internal content team aligned and churning out posts. In parallel, the Big Human team also provided upgraded website component designs for our site to support future feature expansion and create a more robust marketing platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our blog posts created from the content calendar have been performing really well. One even ranked on this first page within a few short months. Additionally, the website components from this engagement have been used to spin up landing pages. Some of those pages are converting as high as nearly 50% conversion rate!!!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Big Human team is incredibly responsive and communicative of project status and timelines. Items were consistently delivered on-time and things went so smoothly they even had time to do some additional design work than what was originally planned.

What was your primary form of communication with Big Human?

Virtual Meeting

What did you find most impressive or unique about this company?

Big Human was clearer and more communicative than other companies we had worked with. Their design work was absolutely top-notch and at a more competitive rate. Their thoroughness and attention to detail is highly commendable, and we really liked working with a smaller and more-focused team. (The folks staffed on our project weren't overworked on other client and it showed.)

Are there any areas for improvement or something Big Human could have done differently?

We hired Big Human for a relatively short engagement. While they got a lot done within that time (even more than expected), it would have been nice to have had some more time to really sink our teeth in together. Internally, we were a bit unfocused with our overall direction and I think given more time together, Big Human could've helped us to focus a bit more. Possibly more of a limitation of our budget since within the time we DID have, Big Human just jumped straight in with limited context and delivered exactly what we asked and more.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Of A Kind, and we were a fashion and home e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Human?

We wanted to develop our e-commerce site.

SOLUTION

What was the scope of their involvement?

Big Human redeveloped our Shopify e-commerce platform starting from a product that someone developed for us previously.

What is the team composition?

We worked with four members of their team, including a project manager, a designer, and a couple of developers.

How did you come to work with Big Human?

We used to work with Steve (Managing Director) on a previous project, and we were impressed by their project management skills, so we decided to go with them for this task.

How much have you invested in them?

We spent around $500,000 with them throughout the partnership.

What is the status of this engagement?

We worked together from September 2015–October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our business grew significantly during the time we were working with them.

How did Big Human perform from a project management standpoint?

They excelled at project management and did much better than anybody else we’ve worked with. For communication, we used email, Jira, phone calls, Slack, and weekly meetings.

What did you find most impressive about them?

They were thoughtful and wanted to understand the intricacies of our business so they could think about problem-solving holistically. It felt like they always wanted to learn how our business works, which I appreciated. Their team also took project management seriously, which was great because it made everything easier for us.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

Ensure that you’re giving them a full view of your business so they can understand how to help and make your business succeed.

BACKGROUND

Please describe your company and your position there.

I'm the founder of RoomZoom, a roommate matching platform based on an algorithm to match roommates with one another based on living habits.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Human, and what were your goals?

I hired them to build the database, front end, and to actually code the algorithm that I'd written. We also designed the front end based on wireframes I'd drawn up.

SOLUTION

How did you select this vendor and what were the deciding factors?

Steve is personable and smart and fun to work with. Besides that I had no idea what I was doing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I had wireframes and an algorithm written in excel, I also had logic and basic user flows. Everything else, including the branding, needed to be built. That I did with Big Human.

How many people from the vendor's team worked with you, and what were their positions?

Designer, a UX person I think, a back end dev, a product manager and a front end designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After a few minor hiccups in the beginning, we got things sorted out and back on track. The PM and back-end engineer — who understood the algorithm and put the time into learning the logic (which is not straight 1:1 but, in fact, weighted and on scales) — executed the architecture, database structure, and the algorithm itself beautifully.

Describe their project management style, including communication tools and timeliness.
Steve was lovely and so was his staff. In the end, we got a very well-built product that was consistent with our scope and expectations.

What did you find most impressive or unique about this company?

Steve, Gerrit and Katie Suskin.

Are there any areas for improvement or something they could have done differently?

Not really. Love them.

BACKGROUND

Introduce your business and what you do there.

We’re a cryptocurrency exchanger and custodian, and we deal with all digital assets. We also have earning products, so we’re very much involved in the financial space. I’m in charge of overseeing all design-related aspects of the company, such as product design, marketing design, and Ui/UX design for engineering and mobile engineering.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Human?

We brought in Big Human to help us with our initial brand exploration before knowing what our company was going to be. It was just a project that we were working towards, but we didn’t even know how it was going to be called.

SOLUTION

What was the scope of their involvement?

Big Human worked with us to establish our name and the logos. In the beginning, we were looking for a name more than anything so we could go into the marketplace with an established brand. They helped us brainstorming different options. There were 3–4 really good options on the table that we almost chose, but the one that we picked seemed like the right fit for us.

Later, we engaged with Big Human to help us with Slack capacity needs for launching a couple of microsites. They also helped us with a redesign of our marketing website a few years ago on the creative side.

What is the team composition?

We worked with approximately six people from Big Human. There were two creative people first, and we had more people jump in during the critique ideation sessions before there was a lack of capacity. We also had contact with Steve (Managing Partner).

How did you come to work with Big Human?

I believe that there was a connection between our teams several years ago, but I’m not entirely sure.

What is the status of this engagement?

We worked together from August 2014–April 2018. Once we were able to hire, we ended up taking this project in-house about halfway through the redesign of our marketing website and went to completion with it. However, Big Human was very valuable and a strategic partner there — that was great.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The name we picked with the help of Big Human was the right fit for us. It has a duality aspect; a marriage between old and new finance. There were a lot of parallels in the name, and we thought it was, if anything, the perfect name to go into the market.

We don’t have any metrics on the success of our engagement because we don’t have any prior data. However, we’ve had a lot of positive reinforcement from the industry. We’ve had zero negative feedback from the industry, the press, nor the PR around the name or the color scheme. In this case, no news is extremely good news. A big decision-making point for us was that we realized that we didn’t have to directly associate the name with an industry term.

How did Big Human perform from a project management standpoint?

We communicated mostly via email. We had a lot of phone calls and in-person meetings as well. I don’t remember the exact project management tool that Big Human used, but it might have been Basecamp or Jira.

Big Human was very good about keeping us very informed on where we were on the project and what the deliverables would be per cycle. We didn’t have any feedback, negative or positive, so it was a very non-issue process.

We spent a lot of time going back and forth, but, once we came to an agreement and established the name, it was smooth sailing. They were always prioritizing us — it was a good relationship.

What did you find most impressive about them?

The personal touch relationship that Big Human provided to us was impressive. Regardless of the connection our teams had, I became professionally close with Steve and everyone on his team. They had the sensibility required and actually cared about the work that they were doing — they weren’t just trying to get the deliverable out and move on. 

Are there any areas they could improve?

We went back and forth quite a bit when ideating the name, so it felt like we were dragging that process for a while. However, it could have been on us, so we can’t blame them for giving good ideas and not coming to an agreement. The reason why that possibly happened was that we had less framework around what we were trying to accomplish with the company.

We whiteboarded different concepts around what we were trying to do and whether we wanted to be a bridge to the future of finance. There was a lot of honing around the things that we agreed upon, and then we worked that off. It was a less defined project at the beginning and a more defined one at the end. If this would have been front-loaded, maybe it would have been a faster process. However, the creative process is always tricky.

Additionally, when we were on the branding exercise and during the creation of the pages, they asked us questions about what we needed. When we gave them what we needed, they put together something really fast for us. A little more digging into the goals of the project would have been really helpful.

This was a miss on both sides; we needed to provide more detailed information upfront, and, since they were working on the project, they should have known what to ask.

Do you have any advice for potential customers?

If you want that extra around personal touch, knowing that they're going to go the extra mile for you, Big Human is that team for sure. Ask the right questions upfront so they can do a better job later.

BACKGROUND

Introduce your business and what you do there.

Currently, I am an independent consultant. I recently moved to Japan in February, but prior to that, I was the VP and head of experience design at an insurance company. I had also worked in management positions for various other companies including a brokerage that was recently purchased by a large corporation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Human?

I needed a reliable service provider that could work consistently and deliver high-quality work without bringing a lot of ego to the job, so I’ve engaged with Big Human.

SOLUTION

What was the scope of their involvement?

I had been an executive and director in charge of 40–45 people, so I would often augment my team by bringing in Big Human. We have their specialists come in and really focus on special assignments.

I’ve worked with Big Human for numerous projects including complex trading applications, where they worked primarily on a day trading app. I’ve also engaged with them for marketing campaigns that ranged from microsites to college initiatives where we taught students how to do financial investment.

Our most recent project, which started in December 2020, involves a design system for my previous company’s enterprise as well as a few other miscellaneous projects like B2B platforms. With COVID-19, we had to become digital and scalable fast, so Big Human has helped us develop a well-coded system for designing digital solutions and bringing our services online.

That recent project began with an audit of the different divisions of the company, for which Big Human would make a unified system. I provided the team with a brief and access to the different platforms used within the company and connected them with my team. We then began designing an updated and modified version of all of our different UX components while addressing all the gaps. We were also simultaneously redesigning an internal platform, which is separate but integrated into this project. 

What is the team composition?

For the most recent integrated projects, I’ve worked with eight people from the team. Andrew (Director of Product & Strategy) is among our key points of contact.

How did you come to work with Big Human?

Ten years ago, I worked with the person who would later become the founder of Big Human. He did fantastic work, so when I needed to hire an agency I decided to go with them. We were definitely one of their early clients when they were much smaller. 

How much have you invested with them?

With the brokerage firm, we were definitely spending over a million dollars a year, and with the most recent project for the insurance company, we’ve spent over half a million, which also varies dramatically depending on the circumstances.

What is the status of this engagement?

I hired them a year Big Human around December 2010 and did dozens of projects with them through the years. They’re still working with the last two companies I was with.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The mobile apps Big Human helped design for the brokerage firm were Barron’s number one for UX for at least a year. We were very highly ranked in the space for platform usability, which their team had a high-level, strategic role in. The apps have also consistently had over four stars in the App Store.

Big Human has been very good at picking up and running with what we give them. They don’t require a lot of handholding and are very efficient. Some projects are heavy on the upfront or discovery process, but since we didn’t have the time to invest in that, their team has been flexible enough to either start from scratch or deal with suboptimal circumstances.

How did Big Human perform from a project management standpoint?

They’re very strong when it comes to project management. Andrew, in particular, has a solid business background and is good at running a project. I’ve worked with them for many years and have seen people come and go, but their services have remained consistent. Even though they’re a big agency with 15 accounts, they’re very engaged with us.

During the project with the brokerage firm, which was more intensive than the others, we had regular weekly standup meetings. We communicated via Zoom, email, and phone call, and were sometimes in touch daily. They’ve used Jira and other typical tools, but what I like about them is that they integrate with whatever systems are being used internally. They’re very flexible and adaptive to the organization they’re supporting. Other companies have very rigid processes and come with an overhead, but it is not the case with Big Human.

Their team has also always been very good at estimation and managing timelines. I’ve never had any major overages in all the different projects I’ve done with them unless there is a scope change on our side. 

What did you find most impressive about them?

I would say Big Human’s flexibility in terms of technologies, approaches, and methods is at the top of their best qualities. They bring a consistent level of service. Other agencies will simply not immerse themselves in the existing work and will insist on starting everything from scratch, causing everything to be out of sync, but Big Human is able to come in and inherit work that previous agencies have started.

Another good thing about them is that I don’t need to hire multiple agencies for a project because they are really good at ideation, production, and several other aspects. I can go to them for a wide variety of tasks, which has made my life easier. There has always been a good balance; their services are not free but they’re also not insanely expensive compared to other providers. They are very reasonable.

Are there any areas they could improve?

Everyone can always improve, but their batting average has been exceptional. I can’t think of a complaint offhand. I could simply connect them with an executive and walk away since they already know my preferences. I don’t need to drive the whole process.

Do you have any advice for potential customers?

Big Human is a digital product strategy shop that is really good with startups and large enterprises. They’re not an advertising agency. You can hire them to do branding or soup to nuts work, but keep in mind that they’re a product design service provider who can develop digital products from scratch or from existing frameworks. The main thing is to understand who you’re hiring and for what.