Bacancy

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a small software company that focuses on multi-tenant applications. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bacancy?

We brought Bacancy on to help with software development. 

SOLUTION

What was the scope of their involvement?

My company is building a multi-tenant application to serve as a case management application for alternative dispute resolution. The app's primary function is to schedule and manage court cases that have gone to mediation. I'd run through a discovery phase with a different vendor before bringing on Bacancy, so we don't focus on the discovery process now. Now, I collect requirements from the customer and move them into Jira so Bacancy can begin development.​​ Bacancy's team uses Ruby on Rails in AWS Fargate with PostgreSQL RDF for development. Bacancy has already developed several features from scratch, and they generally don't do any UI design unless we need to add new features. 

What is the team composition?

We primarily operate with a developer, the developer's superior, and the CTO. 

How did you come to work with Bacancy?

I was looking for a new provider with Ruby on Rails expertise, and after talking to Bacancy's references, I hired them. 

How much have you invested with them?

We've invested over $50,000 with Bacancy. 

What is the status of this engagement?

My partnership with Bacancy began in October 2020, and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I primarily focus on Bacancy's story output, complexity, and the number of bugs when I determine the success of our partnership. Also, I evaluate how well they adapt to new technologies, which are usually on AWS. Overall, we're really happy with the current developer we're partnered with from Bacancy. 

How did Bacancy perform from a project management standpoint?

I control a lot of the development process, so I don't utilize their project management services. However, they do always stay within budget and deliver on time. We leverage QuickSight for reporting and use Jira to manage tasks. Typically, we communicate through Slack, emails, and our weekly Google Meet meetings. 

What did you find most impressive about them?

Bacancy has excellent communication. Their team is very open, and we can leverage their entire team if we need to. Whenever we have questions for them, they're very open to answering them. 

Are there any areas they could improve?

We worked out all the usual initial issues we had with Bacancy during the onboarding phase, so I don't have anything for Bacancy to improve. 

Do you have any advice for potential customers?

I'd advise customers to speak up if they don't think they have the right resources for their project. Bacancy will find someone who will be a better fit if customers request resources changes. 

BACKGROUND

Please describe your company and your position there.

We're a wedding photography and cinematography company based on Tri-State area in New York. I am a Studio Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bacancy, and what were your goals?

We had an existing portal that needed improvement for the convenience of ours and our clients. Which included, removal of existing functions, creating new projects, and improving existing functions.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did a research on developers and we have decided that Bacancy is a right fit for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Queries were initially delivered via email and then it was discussed over virtual calls. Then, queries were made via Jira & Asana. Once the queries were implemented on staging, our Team checked, request changes if it needs to be, or approved for the final step. Along the way, weekly calls were held to discuss in more detail.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 3 people in total. One, Dimple, who was the middle man, assisting with most of general communication, and two developers, Pooja & Karishma.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Generally, the outcome of the project is very satisfying. There are a few that didn't meet up to par.

Describe their project management style, including communication tools and timeliness.

Project management style, including communication is very professional. As for the timelines of the project, it wasn't as accurate as we expect it to be.

What did you find most impressive or unique about this company?

We were adding new requests here and there, but they did not express any signs of frustration.

Are there any areas for improvement or something they could have done differently?

As they are located in India, hours of communication or weekly call was a bit difficult for us. Also, a lot of times, the quality of the calls were unstable.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations for an e-commerce company that sells furniture online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bacancy?

We were trying to build our own internal platform. Instead of licensing an ERP vendor, we looked for a technology partner that could provide us with developers who’d help us build our platform. 

SOLUTION

What was the scope of their involvement?

Initially, we had a call with Bacancy where they learned about our needs, timeframe, and development roadmap. We then scheduled a call with the actual developer they were going to assign to the project. Then, we did a simple onboarding process, and the developer started working on the project. 

At present, their Ruby on Rails developer is developing our ERP system. We have an in-house developer, so their developer is handling the backend side of the product. In other words, Bacancy is working in conjunction with our internal team. 

In terms of features, the ERP system they’re developing is a combination of a CMS integrated with inventory and order management functionality. It’s connected to Magento, which is our backend e-commerce platform. We’re also looking to develop the financial and accounting components of the ERP system. 

What is the team composition?

Apart from the developer, a project manager also works with us. That person assists us whenever we have escalations. 

How did you come to work with Bacancy?

I found Bacancy on Google. We found a couple of other companies, but they were the most affordable team. On top of that, connecting and signing up with them were seamless. I researched the other companies, but they were pricier and had a long and complicated onboarding process. As a result, we chose Bacancy. 

How much have you invested with them?

We've spent around $3,000 per month; the total investment is around $36,000. 

What is the status of this engagement?

We started working together in April 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have any specific metrics of numbers. However, we have a list of bugs that we’re working on as we complete items. In terms of our overall goal and where we want our ERP system to be, we’re about 80% done. Moreover, the developer that Bacancy provides knows what she’s doing.

How did Bacancy perform from a project management standpoint?

We’ve kept the project management simple. Bacancy’s developer, our in-house developer, and I work on Trello. In terms of communication, I have a meeting with them every morning for around an hour. I tell them everything I need in the morning because I don’t talk to them throughout the day. We’ve used Teams and Slack to communicate. 

What did you find most impressive about them?

Their price is impressive; their services are truly affordable. They also have good developers that know what they’re doing. In other words, their price for the quality of their developers is highly reasonable. 

On top of that, they’ve truly been accommodating to our needs. We’ve been quite demanding in terms of deliverables, but their developer makes time for us — she even works outside of normal business hours. We appreciate that effort. 

Are there any areas they could improve?

Our engagement is a bit challenging because of the time zone differences between our teams. When issues occur, they can’t be solved until the next day.

Do you have any advice for potential customers?

Know your timeline and requirements. Prepare everything ahead of time because Bacancy’s developers do exactly what you tell them. As a result, having a good plan of requirements will be beneficial. You should also figure out how to work around time zone differences. 

Moreover, you might want to consider hiring more than one developer from them. The whole process of fixing existing issues and doing new releases is difficult, so think about asking for more developers from them. If you insist on working with one developer, a waterfall approach will be better than an agile one.

BACKGROUND

Please describe your company and your position there.

I'm the Director of Business Development at a business management consulting firm. My main focus is to help win new business for the company and ensure project delivery runs smoothly.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bacancy, and what were your goals?

We needed Bacancy's help to implement a web portal for a client of ours. The main goal is to develop 3 main chunks of functionalities with a specific CMS and custom integrations.

SOLUTION

How did you select this vendor and what were the deciding factors?

The onboarding, management and software teams are very professional and dedicated. They were able to kick-start the project only a few weeks after our initial contact.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work involves developing and implementing around 40 pages of a web portal in Umbraco, all of which have integrations with custom APIs (e.g. payment gateways, shopping cart APIs) and interfaces (e.g. Microsoft identity management).

How many people from the vendor's team worked with you, and what were their positions?

4 - 5 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is still under development, and on track to be completed in the timelines provided by the vendor.

Describe their project management style, including communication tools and timeliness.

Project management is done in close coordination with the team, and communication is quite fluid over Slack, as well as through regular MS Teams calls.

What did you find most impressive or unique about this company?

We're impressed with their ability to quickly deploy highly-capable resources.

Are there any areas for improvement or something they could have done differently?

There should be an increased ability to deploy more resources in order to speed up timelines.

BACKGROUND

Please describe your company and your position there.

I am Director of Software Engineering for a package and logistics company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bacancy, and what were your goals?

We wanted to develop a mobile app for our drivers to be able to scan packages through out the delivery life cycle. This will allow for our operations and customers to track packages. Our goal was to have an app that was user friendly but to also provide data real time to help provide valuable information.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for app developers that specialized in React Native. We came across Bacancy’s website and contacted them. From the initial discussion we’ve been very pleased with their services.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several discovery meetings to discuss our requirements and goals. We provided their development team with wireframes, designs and documentation to help aid in the effort. We had several meetings to further discuss as well. Within a few weeks we had working demos of the app and continued to build off of it.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a project manager and a developer for the React Native app.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within 2 months we have a working app and our continuing to go through the testing phase. We are looking to publish our first version of the app this week. We are looking to have all of our drivers using the new app by the end of the month.

Describe their project management style, including communication tools and timeliness.

Their project manager has been a great communicator and has provided effective tools to help aid in the complexities of the project. She’s been very beneficial in helping us succeed in our first version of the app.

What did you find most impressive or unique about this company?

The hard work and dedication that their developer has shown. They show a great skill set and knowledge in development with React Native. They are always available to discuss and work on important issues.

Are there any areas for improvement or something they could have done differently?

We’ve been very impressed with their services and haven’t seen any areas that need improvement.

BACKGROUND

Please describe your company and your position there.

I'm the President of Seed of Abraham Ministries, Inc. We offer free Bible lessons, have 2 ministries in Israel, and have a non-profit ecommerce business that sells goods worldwide, primarily coming from Israel.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bacancy, and what were your goals?

To build a mobile app for our Torah Class ministry.

SOLUTION

How did you select this vendor and what were the deciding factors?

After our IT manager interviewed Bacancy it was determined that they had the right skill set at an affordable cost.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

An initial meeting to discuss the general concept was held. Later we received an outline of what was proposed. After a few more meetings we settled on a format. A number of technical steps to implement the app, decide and modify features, and how to present content. Also how to link it and the data base to our new WordPress website in order for there to be a common look and feel. Finally the apps were posted on Google Play and the Apple Store. Additional work will continue as we have a second version already in process with additional features.

How many people from the vendor's team worked with you, and what were their positions?

As many as 4 people worked with us. Dimple was the lead.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Too soon to measure.

Describe their project management style, including communication tools and timeliness.

We have weekly Zoom meetings. Always on time. Collaborative.

What did you find most impressive or unique about this company?

They proved most capable, ready to listen and change direction when called for. Open to suggestions. They are polite and cooperative at every level.

Are there any areas for improvement or something they could have done differently?

Things went quite smoothly so there are no suggested improvements.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a management consulting firm, who helps companies to leverage their decision knowledge to make better, more founded and more sustainable decisions across all areas of business - recurring processes or strategic projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bacancy Technology, and what were your goals?

As a consulting firm we have no in-house developers and searched for a remote team to help us building our consulting tool belt. We hope to give our clients a tool at hand to substantially increase their value in decision making processes.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and with the help of our network. We picked Bacancy Technologies from a recommendation and the deciding factor was the experience someone from our network made with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We only had some abstracts in our heads and tried to produce some mockups, wireframes and descriptions out of them. The team from Bacancy first hand just picked those and implemented one-by-one as starting points to discuss.

In the ongoing process we got better in describing what we want and they got better in reading our thoughts and made something useful out of the abstract ideas we vented in thee meetings. At some point we had the majority of function points and started to create an UI around them.

Currently we're in an alpha state and try to make it a flowing process. Further iterations and a lot of enhancements are already planned or wait in the icebox.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were 2 full stack developers and 1 UI guy involved.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

At the moment we don't have any measurable outcomes in terms of customer success, but given what we got, we're sure it adds a lot of value to our customers business.

Describe their project management style, including communication tools and timeliness.

We have a constant connection via a chat tool, a weekly meeting and on-demand one-on-one's. That was all that was needed to enable the project to proceed. Apart from (video) chat we used GitHub issues and Google Docs.

What did you find most impressive or unique about this company?

They inspired us with their ability to put themselves into the problem and to transform our sometimes rather confused thoughts into something productive. In addition, there is a high level of motivation and willingness to move things forward among all members of the team.

Are there any areas for improvement or something they could have done differently?

There always are things to improve. But it would be unfair to enumerate them, because they might cast a not-so-favorable light on things. After all, most of the improvements would have to be made on our side. The team has essentially adapted to our style.

The only thing that could be listed would be that I would have imagined that some things and issues would have been brought up more quickly and not wait until the next meeting. But that really falls into the category of "bean counters" ;)

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of JAGZ, a mountain biking and cycling mobile app for traveling around the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bacancy Technology?

We realized that we had some foundational issues with our mobile app. That led us to reach out to Bacancy Technology. We hired them to rebuild our app from the ground up.

SOLUTION

What was the scope of their involvement?

We requested Bacancy Technology to develop a user-friendly layout and color scheme for our app. They built the Android and iOS app using React Native so that one code could work both ways. 

On top of that, the app they made enabled our end-users to use features such as bookings, chat, photo uploads, calendars, and more. Our external clients could also access a list of tours and rent bikes through the app. The team continues to follow the roadmap of features they still have to develop. 

What is the team composition?

We’re working with a frontend developer, a part-time backend developer, and a part-time manager.

How did you come to work with Bacancy Technology?

Bacancy Technology was recommended by a group on LinkedIn.

How much have you invested with them?

We’ve spent $100,000.

What is the status of this engagement?

Our ongoing partnership started in March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our external stakeholders have mentioned that our app is user-friendly, appealing, and it does what it’s supposed to do. Overall, our external customers have a high satisfaction rate with the app the team has developed. In addition, there are always going to be bugs, but Bacancy Technology has been consistently dealing with them.

How did Bacancy Technology perform from a project management standpoint?

They’re based in India, and they’re very good people. In addition, they’re trustworthy and hardworking. We communicate through email, Slack, Zoom, and Google.

What did you find most impressive about them?

I haven’t worked with a lot of companies before, but Bacancy Technology’s availability has been impressive. The time difference between us can be extremely annoying, but somehow they’re always available to communicate with us.

Are there any areas they could improve?

If I have to mention one area they can improve, it’s probably their turnover rate. For example, if you have a little team just like what we have, it can negatively affect the project if you’ll lose the frontend developer or backend developer. It will be great if Bacancy Technology can keep the same team for longer periods of time. However, I know that it also comes with the industry they’re in.

In addition, I have a difficult time understanding their English sometimes, depending on the person I’m talking to. Other than that, I have no complaints anymore. I just want to emphasize that the two issues that I brought up are really not their fault. If they can have somebody here in the West to help them communicate with their clients, that can be a great opportunity for them.

Do you have any advice for potential customers?

I definitely recommend working with Bacancy Technology. If you decide to partner with them, remember to clearly communicate your goals. I don’t have a lot of advice because there isn’t a lot of negativity or issues that you should prepare in order to work with the team.

BACKGROUND

Please describe your company and your position there.

PharmaPlace is a B2B wholesale Marketplace for the pharmacy & health store industry in the UK

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bacancy Technology, and what were your goals?

My developer left and I needed a new team to continue the site build and development for our launch and then ongoing assistance. Bacancy needed to get up to speed fast on the code and make significant updates and push new features very quickly for launch.

SOLUTION

How did you select this vendor and what were the deciding factors?

We provided a coding challenge to several people and also assesed the providers ongoing ability to provide a team for our future requirements. The Bacancy coder passed the test and also the communication aspect was deemed excellent. We have a daily call to discuss all updates and the process currently works very well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting and daily calls with the coder and project manager. Now the coder has done so well, we no longer need the project manager on the daily calls! The coder is good on Ruby on Rails and has made every update i have requested from my thoughts.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, who i now contact only intermittently as the coder is very good. A coder who works full time for me. A designer who is pulled in as required.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site has huge amounts of functionality increases from when Bacancy took over. They create any idea that i can think of.

Describe their project management style, including communication tools and timeliness.

We use Jira, Slack and Zoom. All these tools lead to a great mix of communication. The coder puts in a phenomenal amount of effort to ensure he is available given the time difference between India and the UK.

What did you find most impressive or unique about this company?

The communication is brilliant and our team has stayed very consistent. This has led to a great PharmaPlace product...in our view!

Are there any areas for improvement or something they could have done differently?

No. Bacancy does everything I ask of them.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of The Credit Repairmen.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bacancy Technology, and what were your goals?

I had a software program built by another company that was 3X over budget and time. It was incomplete and had lots of technical issues. My goal was to finish the software, fix all the security and performance issues and streamline my business.

SOLUTION

How did you select this vendor and what were the deciding factors?

I started interviewing software companies in both American and India. I found Bacancy on google and sent them a message. It only took a couple minuets before someone reached out to the to discuss my project.

The reason I moved forward with Bacancy is because during our initial call had the developers review my program and put together a roadmap of things I needed to do to fix it. All the other providers I was interviewing were focused on me signing a contract and Bacancy let the work do all the talking. They were also extremely affordable and had all the resources I needed in 1 place.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

My program is a .net backend with angular front end. Since hiring Bacancy we fixed all the bugs in my system, built a digital contract signing feature, rebuilt the customer interfaces, and completely finished the program.

How many people from the vendor's team worked with you, and what were their positions?

I have 1 .Net developer, 2 Angular developers, a Project manager and QC. We have had designers and architects on the team to help us complete different modules.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We did such a good job finishing the software that I am in the process of turning it into a SAAS that will be its own business. I couldn't have done it without the team.

Describe their project management style, including communication tools and timeliness.

Communication is awesome and the team is extremely responsive even afterhours. We use slack, google hangouts, and Trello to organize our projects. Everyday I get a report of what everyone did and we do regular calls to discuss projects.

What did you find most impressive or unique about this company?

The thing that I like the most about Bacancy Technology is their responsiveness. They have all made themselves available even when they are not working to help with issues. Communication is easy and is better than any other software company I've used in the past.

Are there any areas for improvement or something they could have done differently?

I don't have anything negative to say about Bacancy. We had to change a couple developers because of COVID issues but I was alerted to an issue and the solution at the same time so I felt really good about it.