Azilen Technologies

BACKGROUND

Please describe your company and position.

I am the CEO & Chairwoman of Twisto

Describe what your company does in a single sentence.

Twisto is redefining how people shop and pay. We are a fintech BNPL service, making payments easy, flexible, and stress-free. 2.5 million customers in the Czech Republic, Poland, and Romania have already trusted us – and we’re still growing. Twisto was the first to introduce BNPL in the Czech market, bringing a new level of convenience to online shopping. Today, our payment solutions help merchants increase conversions and average order value, while giving customers the freedom to pay without stress. Whether it's a 30-day free deferred payment, Pay in 3 with no registration, or exclusive benefits for registered users, Twisto is all about how payments should work in the modern world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azilen Technologies to accomplish?

• Address the machine learning talent shortage
• Automate credit decisioning and risk assessment
• Build predictive underwriting models within budget

SOLUTION

How did you find Azilen Technologies?

• Online Search
• Clutch Site

Why did you select Azilen Technologies over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Azilen Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement covered use-case discovery, machine learning model development, and integration with our existing credit-decisioning backend. Azilen Technologies assigned machine learning and backend engineers to develop predictive underwriting models, build the supporting data pipelines, and integrate the scoring logic into our microservices. A significant part of the work involved adjusting the underwriting algorithms to meet our regional financial compliance requirements. Deliverables included the scoring models, deployment scripts, data pipelines, and an engineering handoff covering the automated scoring logic.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcome was getting the automated AI scoring pipeline launched on schedule. The models were designed to support real-time credit risk assessments under ongoing transaction loads, with production stability and minimal disruption to existing backend services as key priorities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sprint commitments and delivery dates were important throughout the engagement. Azilen Technologies worked within the agreed development schedule and responded to changes in compliance requirements and risk rules as they came up. Those adjustments needed to be incorporated without letting changes in the underwriting logic derail the wider integration work.

What was your primary form of communication with Azilen Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The combination of machine learning development and practical backend integration was a key strength. Building a model is one thing; getting it to work within an established financial services architecture, alongside existing services and deployment processes, is another. Azilen Technologies approached the work with that integration challenge in mind, at a competitive hourly rate.

Are there any areas for improvement or something Azilen Technologies could have done differently?

The time-zone difference created some operational friction. We had to adjust our morning standups to find workable overlap, and issues such as late-day model validation bugs could leave tasks waiting until the next available handoff. More clearly defined overlap hours and escalation procedures would have made debugging and coordination smoother.

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of VIGÀN GROUP

Describe what your company does in a single sentence.

Vigan Group represents a group of outsourcing companies in Albania, is also one of the largest group entities, headquartered in Tirana. Vigan Group was originally born as a domestic and international market need for BPO businesses and is currently one of the largest business outsourcing company in Albania, offering outsourcing services. Vigan Group extends its activity in the field of BPO Services, restaurants, software and technology, media and marketing, property investment and real estate. We make it a priority to understand our clients’ current circumstances and future aspirations. We focus on innovative, flexible and collaborative solutions with a strong emphasis on reliable and responsive services and discretion.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azilen Technologies to accomplish?

• Reduce the manual hours our team spent screening candidate profiles through a basic, keyword-dependent system that couldn't evaluate candidates beyond surface-level matches.
• Fix bottlenecks in our candidate pipeline by building a screening system capable of processing large volumes of profiles and supporting multi-stage interview reasoning.
• Access the AI engineering and data science expertise we lacked internally to build custom AI agents, fine-tuned LLMs, and a production-grade retrieval-augmented generation (RAG) architecture.

SOLUTION

How did you find Azilen Technologies?

• Online Search
• Clutch Site

Why did you select Azilen Technologies over others?

• Great culture fit
• Company values aligned

How many teammates from Azilen Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope involved rebuilding a significant part of our screening architecture rather than adding a thin AI layer on top of our existing system. Azilen's team worked on custom AI agents, LLM fine-tuning, and a complex RAG pipeline designed to retrieve relevant information from candidate data and support deeper screening reasoning. The implementation required work across data chunks, retrieval logic, backend architecture, API contracts, and our core platform layers. The key deliverables included the AI agent workflows, the LLM integration and tuning, the RAG retrieval pipeline, and the backend connections needed to integrate these capabilities into the existing product. Data security and privacy requirements were also a major part of the implementation, particularly where retrieval behavior had to comply with our local data-handling rules.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main objective was to move beyond shallow keyword matching toward AI-assisted screening that could reason across candidate information and support multi-stage evaluation. The success criteria included handling thousands of candidate profiles, maintaining platform stability under load, improving screening consistency, and reducing reliance on manual review. The final system is described as stable and operational, but specific accuracy percentages, screening-hour reductions, throughput benchmarks, and uptime figures should be reported only where they have been measured and verified.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The work required close coordination between engineering teams because the AI retrieval layer had to fit our existing architecture and security requirements. Sprint planning, dependency tracking, and technical debugging were important to keeping the implementation moving. The most difficult period involved two sprints of back-and-forth debugging to resolve RAG retrieval issues and bring the pipeline into compliance with our data security and privacy rules. That created friction and affected the pace of delivery. The team's responsiveness to blocked dependencies and its ability to resolve those issues were important factors in getting the implementation across the line.

What was your primary form of communication with Azilen Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The strongest aspect of the engagement was the engineering depth required to work inside the core platform rather than treating AI as a standalone API integration. The project called for coordinated work across retrieval logic, model behavior, backend services, and existing product architecture. That kind of engagement requires an engineering partner to understand the underlying business bottleneck and the constraints of the production environment, not simply complete isolated development tickets.

Are there any areas for improvement or something Azilen Technologies could have done differently?

The cost is a serious consideration. The project required substantial financial commitment, and the expected value needs to justify that expense. The other major issue was the RAG compliance work. Two difficult sprints of debugging and back-and-forth were frustrating and exposed a need for earlier validation of retrieval behavior against our local data security and privacy requirements. A more thorough compliance test plan, clearer acceptance criteria, and earlier testing against production-like data restrictions could have reduced that friction. The final system may be stable, but the path to compliance was more painful than it needed to be.

BACKGROUND

Introduce your business and what you do there.

I’m the COO at a professional services and software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Azilen Technologies?

We needed help fulfilling a custom development contact for one of our clients.

SOLUTION

What was the scope of their involvement?

Because of the size and desired pace of our client’s project, we subcontracted some of the development work to Azilen Technologies. They provided a remote software development team in India to assist us with the project. This helped us manage the cost of completing the project on deadline. They used a Java tech stack to create their end of the software app.

What is the team composition?

There were about 10–11 team members assigned to the project.

How did you come to work with Azilen Technologies?

I originally met with them 4–5 years ago. I was impressed with their persistence over time in cultivating a relationship with us. We’ve done smaller projects with them before, and they continued to show interest in our work. As we were sourcing this project, we interviewed them and a few other parties. They were the most impressive in communicating how they would safely deliver the project, so they won.

How much have you invested with them?

We spent about $250,000 on their services.

What is the status of this engagement?

The project lasted from April–August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The end client got what they paid for. They’re currently working through the exact results of the final product on their side, but the client indicated that they were satisfied with the deliverables. They’ll be able to either push the product into the market or sell their intellectual property with the solution we delivered.

How did Azilen Technologies perform from a project management standpoint?

Our primary collaboration vehicles were Jira and Confluence. We also had daily Skype calls with them to catch up on progress. They were great communicators, which helped us make our time commitment to our project.

What did you find most impressive about them?

They took on opportunities to improve through our feedback. If something wasn’t right, they always addressed it. They also offered us suggestions on how we could be more efficient on our end. Their team did a great job on our project.

Are there any areas they could improve?

I can’t think of anything off the top of my head. It was a very good engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of Dollar Dollar Dollar Inc. We’re a golf and sports skills challenge online app company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Azilen Technologies?

We were looking for a business partner to fulfill our development and IT needs.

SOLUTION

What was the scope of their involvement?

Azilen Technologies manages our entire IT ecosystem, which encompasses hardware, software development, strategy, and security. Although our company purchased subscriptions to the environments, their team manages them day to day to ensure the system’s health and wellness. Our entire IT environment’s based in cloud technologies including hosting, development, and production. They’re not only responsible for the hosting environment, but also the code. Their team fulfills develops our product and determines our strategy. They decide the languages and platforms we use to optimize the development, management, and delivery of our applications.

What is the team composition?

At one point, I believe Azilen Technologies had up to 30 people working on our project.

How did you come to work with Azilen Technologies?

I used my LinkedIn network as one of the ways to socialize our RFP because I’ve been in the software business for a couple of decades. We sent our RFP worldwide and received over 30 responses. A colleague saw the RFP and sent it to Azilen Technologies as they used to work together. His recommendation was important to our decision because he’s top-notch. Also, Azilen Technologies went further than any other respondent. They gave us their interpretations of the product's look and feel in mockups. Truthfully, their response was head and shoulders above any other respondent’s.

How much have you invested with them?

We’ve spent between $50,000–$100,000 on their services.

What is the status of this engagement?

Azilen Technologies came onboard in March 2019 and their work with us is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their team has expertise in coding and delivered a great product. One of their greatest qualities is their organization. They’ve given us detailed project plans and detailed weekly status calls that show us progress down to each task. The hours it takes them to provide that information seems enormous given the level of detail. That’s been truthfully invaluable. We know week to week where we are, what each team member is working on, and the percentage of completion.

How did Azilen Technologies perform from a project management standpoint?

We develop using an Agile methodology. So, all of our efforts are scoped and broken up into sprints. Depending on the requirements for each individual sprint, the team members increase and decrease.

Their team has skills and abilities to use Kanban and the latest features. Right now, we’re using a meeting after a minute template that goes through and captures our call. We use Zoom for all of our video conferences and Azilen Technologies creates detailed project plans in Excel. The tools are simple, but the projects are done inexpensively and effectively.

What did you find most impressive about them?

Their customer management has been great. We had a lot of meetings with employees of different levels from the CEO to their customer management folks. Their project manager and lead program manager have been fantastic. They have great communication skills.

Are there any areas they could improve?

This is picky and I don’t know if there’s a solution. However, no one in their company plays golf and we’re building an app for the golf industry. We’ve spent time explaining US and global golf cultures, how scoring works as well as what it’s like to play the game. That’s been our only challenge, but their team has learned quickly.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and COO of Assessment Innovation, Inc. We offer a software product that evaluates prospective hires.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Azilen Technologies?

We engaged Azilen Technologies to develop our SaaS platform.

SOLUTION

What was the scope of their involvement?

Azilen Technologies designed and built the platform for iOS, Android, and the web. They created features using our platform’s languages, which include Node.js, React Native, and Angular. They were also crucial in mapping the system’s micro-architecture.

What is the team composition?

We’ve worked with over a dozen people since the project began. Our main point of contact is a project manager.

How did you come to work with Azilen Technologies?

We chose to work with them because their CTO had specific expertise in developing SaaS platforms. The team also had experience working in our platform’s languages and our technology stack. Lastly, they offered to assign a very senior project manager who is highly skilled and accessible.

How much have you invested with them?

We’ve spent over $1 million.

What is the status of this engagement?

We started working together in November 2016, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Azilen Technologies was critical to allowing us to build a platform that we can scale from an MVP to an enterprise-level platform.

How did Azilen Technologies perform from a project management standpoint?

We’ve organized work in two-week sprints using Jira. We first set our parameters and put tasks in the backlog based on priority. Azilen Technologies then builds each feature quickly and pushes them into production.

What did you find most impressive about them?

The team is not only highly skilled in software development, but they also understand our business goals. The project manager and scrum master keep everyone on track with their assigned tasks in each sprint. They also regularly ask for feedback on each process, which allows for immediate adjustments when any issues arise.

BACKGROUND

Introduce your business and what you do there.

I'm the project manager of an online education company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Azilen Technologies?

We engaged Azilen to help us redesign and develop an app, since our previous app wasn't working well.

SOLUTION

What was the scope of their involvement?

Azilen designed and developed a mobile app, fixing the bugs and issues in its code that a previous developer provided. Working through each phase, we submitted tickets for their team to review through Jira, where they also tracked milestones and feedback from other developers on the team.

What is the team composition?

We work with a handful of people on their team, including a designer, developer, business analyst, project manager, web developer, and an iOS developer.

How did you come to work with Azilen Technologies?

When I found Azilen, I liked that they not only had extensive technical knowledge in mobile app development, but could also explain their work to me in terms I could easily understand. Their communication and collaborative approach set them apart from others.

How much have you invested with them?

We've invested about €50,000 ($58,000 USD).

What is the status of this engagement?

We've been working with them since 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Azilen significantly improved our app, improving overall customer satisfaction as a result. Thanks to their efforts, our earnings have increased by about 30% in the last year.

How did Azilen Technologies perform from a project management standpoint?

Our project manager has been great about translating our ideas to the team and explaining the technical details of the project to us. We mostly use Jira and email, but I can also reach their team at almost any time through WhatsApp.

What did you find most impressive about them?

Their seamless communication and support is fantastic. I'm also impressed by their ability to completely overhaul a complex app, quickly making the necessary changes to fix the mistakes another vendor made.

Are there any areas they could improve?

Nothing comes to mind.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software company focused on semantic and knowledge-management web technologies. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Azilen Technologies?

We were looking for a way to get users more involved on the mobile side than on desktop, and we planned to develop a mobile client for our solution. We didn’t have the capabilities for this in-house, so we contacted Azilen. 

SOLUTION

What was the scope of their involvement?

Their work here consisted of creating a functional app prototype that demonstrated our technical requirements. Primarily, our platform offers a visualization of informational elements. Users have the option to make comments. After launching the app, they can see all the information related to themselves and are able to feed information to the core system.

How did you come to work with Azilen Technologies?

We originally found Azilen through our network. Then, we had some interactions with them in the past in the proposal phase of some projects. They supported us well with fast prototyping, ensuring our ability to meet the technical implications of those projects. We use the Telerik user-control framework, and an Azilen’s salesperson had worked in a company with expertise in this technology. When he moved to Azilen, he contacted me on their behalf.

We have done some prototyping with platform-independent tools and figured out how we could develop our app with native technologies. We already knew that Azilen had the right skill sets, so we inquired about their interest and availability.

We’ve worked with Azilen during the proposal phase of a service-bus project. If we’d won that offer, Azilen would have helped as well.

How much have you invested with Azilen Technologies?

The cost of their work is between $40,000–$60,000.

What is the status of this engagement?

We started the current project in March 2017. We’ve completed the first 3 builds of the app and plan to continue the development over the next year. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Since we are in the beta phase of the build, I can only provide feedback from test users at the moment. The app is functional, and it runs as expected. There are no big problems with it, but I have no metrics yet.

How did Azilen Technologies perform from a project management standpoint?

They’re able to adapt, and we received answers to our questions in the same day. They also share general feedback on the progress of the work. I appreciate their consistent communication.  

We use our own knowledge-management platform as a project-tracking tool. Since it has functionalities for answering questions, uploading documents, and so on, we decided to use it in this project.

What did you find most impressive about Azilen Technologies?

They provided the necessary skills for handling worldwide project management. They excelled in both technical and collaborative abilities. They agreed to work with our own information platform and communicated through it from the first day.

Are there any areas Azilen Technologies could improve?

Azilen could learn how European and US cultural views affect designs for that market. We did run into cultural differences in terms of design. India uses a multitude of colors for screen designs, but many firms in Europe prefer more conservative user interfaces.

BACKGROUND

Please describe your organization.

My business offers IT services related to website development and Customer Relationship Management [CRM] customization.

What is your position?

I'm the director of IT projects.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Azilen Technologies?

I was looking for an outsourcing company for custom development work. We didn’t have the necessary resources here to manage the amount of work we had to complete, so I wanted to leverage an outsourced solution to bring in the talent we needed while also keeping costs down. I was trying to find a balance between talent and cost. 

SOLUTION

Please describe the scope of their involvement.

They worked primarily on custom development for websites, online shops, and web CRM. They developed modules in Magento and use Vtiger for CRM. The main site was built with WordPress and the other systems were integrated and configured to work with it.

The size of the team varied depending on the project requirements. The project manager they assigned was my single point of contact. I don't normally talk to the developers directly. We have a specified number of developers, typically one person per skill type. There were more at the beginning, but the work is nearing completion. They provide in-house quality assurance, so everything they deliver is tested for reliability. 

How did you come to work with Azilen Technologies?

I knew someone in Belgium that had been working with Azilen already. I contacted them and was very impressed with their proposal and estimates. There was another company that I approached, from India, but I chose Azilen because they function more as a team and their project manager seemed more proficient. 

Could you provide a sense of the size of this initiative in financial terms?

We have spent $20,000 with them so far.

What is the status of this engagement?

We've been working together for a little more than a year. We have one completed project, and another that is still ongoing. It's almost finished, but we are still working on integrating and configuring some third-party applications.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I work for other suppliers, which have all been satisfied so far. For the most part, the deliverables we receive have been very elegant solutions. They’re all tested and very reliable. I can't share any figures because I don't have access to that data, but my end customers have been for the most part very pleased with the work completed for them. 

How did Azilen Technologies perform from a project management standpoint?

Unfortunately, the project we're working on has been delayed. This was not their fault though and had to do with external factors. In general, I'm very satisfied. They use Jira for project management on the developers' side, and another Scrum-like tool. I communicate back and forth with them using Jira.

What distinguishes Azilen Technologies from other providers?

They're very responsive. This is not always the case in this field. They deliver good quality work.

Is there anything Azilen Technologies could have improved or done differently?

Nothing immediately comes to mind.

BACKGROUND

Please describe your organization.

We're a company called Prime Principle, and we have a main product called Classroom Monitor, which is an online solution for schools. The solution itself is a Web-based and mobile platform, which helps educators their track students' progress.

What is your position?

I'm a director on the technical side.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with Azilen Technologies?

We never really had an incredibly good mobile offering, so we were looking for somebody to build an app for us, which would work for both iOS and Android platforms. So, we were looking for a decent option to outsource the development of this app. We wanted to be a bit involved with all the planning and strategic stuff and the design. We really wanted someone we could work together with, so we chose Azilen Technologies.

SOLUTION

Please describe the scope of their involvement in detail?

They provided the design, development, and testing, the full life cycle for the integration between our existing site and the mobile app. We built the part of the integration that accesses our website, and they're building their half of it, which accesses the mobile version. At this point in time, the project has been moving step by step, incrementally, without looking too far into the future, but we will definitely consider them for other projects where there are things that are suited to their capabilities.

How did you come to work with Azilen Technologies?

The original introduction was from a colleague. When the idea was introduced originally, we mulled over it and looked at various options for probably about a year, and we decided to go ahead with this project. The cost was definitely a key factor but, more importantly, we really wanted to find a partner that we knew we could trust, and one that had the experience and a proven track record in doing what we needed. Reliability and consistency were the most important drivers. 

Could you provide a general cost estimate for this engagement?

So far, we've spent around £16,000 [approximately $24,800].

What is the status of this engagement?

This was our first project with Azilen, and it started in January of this year [2015]. I think we're looking at a completion in the next couple of weeks. I'm expecting everything will be done by the end of June.

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback that would demonstrate the quality of their performance?

What we have so far is kind of prototype versions of the product, and we've been able to see in time the improvements that have been made to it. I would say that we're very confident with this project. We have good feedback, and we've really praised them for that.

Is there anything unique or special about Azilen Technologies that really makes them stand out?

The one thing that I've valued most has been their consideration. They've been a great thought partner when it comes to thinking through our core strategy and what our objectives should be. There have been times when we've requested something, and they've come back to us and said, "hey, we don't know if that's going to be the best way to go about it," and then they'd offer some alternative recommendations. I've really appreciated that aspect of our working relationship.

In hindsight, are there areas in which they could improve as a service provider?

The only problem was that the project overshot the deadline a little bit, but not a massive amount. That would be the only thing that I could possibly call into question. However, it's not going to affect the outcome of the project.

What advice, if any, would you give a future client of theirs?

It's definitely best to take advice from the people that have been through the process before and have that experience, particularly from a design, layout, and workflow perspective. I think that kind of stuff has added massive value to the outcome of the project.