In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance or the success of the engagement?
We don't really have any specific quantitative data. Realistically, we just see them as an extension of our internal team. The quality of the work they turn out is similar to the quality that we deliver here in the U.K., although it does take longer for them to do the work. I think much of that is because we have intimate knowledge of the systems we're working on, so they have to kind of catch up. As we transition more work to them, those delays will certainly decrease.
We've been satisfied with their project management, too. The only issue is the time difference in real terms. We only overlap a part of their day, but they accommodate us by moving some of their hours to fit more suitably with ours, which we really appreciate.
When working with Azilen Technologies, is there anything that you would consider unique about their practice that distinguishes them from other vendors?
They have a group of senior individuals in their organization who are able to grasp requirements fairly quickly. When I've worked with other organizations, I've found that you have to spend a lot of time and investment in making sure you transfer as much knowledge as you possibly can. The staff at Azilen always seems to have a technical understanding at a higher level than most of the others I've worked with in the past.
In retrospect, are there areas in which you think they could improve as a service provider?
The one thing would be in the level of daily communication. We are used to working with two-way communication during the hours that they're available. I think it would be more efficient if the communications were constant, but that is really a byproduct of the time difference.
What advice, if any, would you give a future client of theirs?
You need to invest your time in understanding the cultural differences. A U.K. or U.S. person may say something technical that doesn't mean the same thing in their country. As a result, understanding the language they use in their IT [information technology] space is important.