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Azilen Technologies is an established enterprise product engineering company that translating technologies into customer value creation since 2009. We ideate, design & develop innovative digital business solutions and enable emerging technology as a driving force for the business houses. 

We have developed 150+ unique solutions so far to empower Start-ups, SMEs & Large Scale Enterprise leveraging trending technologies.  

Our Services 

  • Product Engineering
    • Innovation Consulting
    • Experience Design & Development
    • Quality Engineering
    • Sustenance & Transformation
  • AI as a Service 
    • Conversational AI
    • Robotic Process Automation
    • Natural Language Processing
    • Computer Vision
    • Data Visualization
    • Predictive Analysis
    • Recommendation Engine
    • Knowledge Discovery
  • Digital Enterprise
    • Digital Transformation Consulting
    • Connected Workforce
    • Mobile Enterprise
    • Digital Commerce

Domain Expertise: 

Azilen holds almost a decade of cross-industry experience of developing robust solutions delivering excellent business outcomes. Though we have successfully been serving 10+ industry verticals so far, we consider HR Tech and Hospitality as our core Industry expertise. 

HR Tech Competency

  • Human Resource Management System (HRMS)
  • Workforce Management
  • Employee Engagement
  • Assessment Portal
  • Employee Management System
  • Chatbots
 
$25,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2009
Show all +
West Bloomfield, MI
headquarters
  • 6476, Orchard Lake Road, Street D,
    West Bloomfield, MI 48325
    United States

Portfolio

Key clients: 

Samsung, ICICI Bank, Pizza Hut, Hartsfield-Jackson Atlanta International Airport, Northgate Public Services, Hilton, Sodexo, InterContinental Hotels Group (IHG)

AI Driven Brand Visibility Analytics for MARKETERS

Large-scale public and sporting events attract huge crowd providing businesses with the power to bolster brand visibility and discovery. But without a system to evaluate brand exposure, sometimes, businesses fail to get the maximum return out of their investment in acquiring sponsorships rights. Azilen has leveraged deep learning methodology to develop an automated brand visibility platform that caters to the demand for

quantifying brand exposure. Harnessing the advancements in the field of computer vision, our enterprising team developed a Convolutional Neural Network (YOLO V3) model for object detection.

Sentiment Analysis Solution for Employee Engagement Platform

One of our clients was looking for advance sentiment analysis solution for its existing SaaS-based platform. We have developed custom solutions that gauge and evaluate employee sentiments from 50,000+ emails & lakhs of real-time entries/records on their platform. Robust machine learning libraries were identified to understand how humans interact and categorize input into positive or negative sentiments. The solution passed

through many stages such as scenario analysis, development of data integration service and sentiment analyzer.

FAQ Bot – Increase Customer Service Efficiency For Shared Mobility Provider

The client, a European shared mobility services provider with a huge customer base, was struggling to deal with a massive number of customer queries which were of similar nature. Azilen has developed a customer service bot with the help of RASA stakc as it is an open source platform.  With this Bot client was able to achieve higher efficiency and Seamless end-user experience in case of handover to the human executive

because of a full-proof fall back mechanism.

Churn Prediction Solution for BFSI Industry

Large banks, financial services, and insurance firms manage lakhs of customers, who bring in thousands of crores worth of assets with them. It is essential for these businesses to engage customers by providing them with new products by upselling to existing customers or increase customer retention or acquire new customers to continue to generate more revenue.

Azilen has developed an AI Driven Churn Prediction Solution

that determines the customer propensity for churn, Deep learning to manage nuances and vastness of customer data and Targeted customer retention scope for better ROI.

Using churn prediction, it will now be possible to detect those customers who are likely to disassociate in the coming month and hence employ all efforts towards those identified, rather than just shooting in the dark.

Signature Verification Solution for BFSI Industry

Machine Learning Driven Signature Verification Solution overcome many challenges such as Manual account number entered in the system to fetch customer records, Manual verification of signature in cheque against those stored in customer records and Employee burn-out due to continuous execution of the repetitive task. This solution helps the FinTech Industry to make process automation and prevent fraud.

BYOD Digital Menu Application

Spoonzo is B2C BYOD solution specially developed for Hospitality industry. It is aimed to replace paper menus with an interactive application for Restaurants, cafés, Pubs & Bars. Users with Spoonzo in their smart phones can get the entire menu of restaurant and much more, just by scanning QR code placed on the table. Spoonzo gives businesses

the opportunity to increase market presence and directly connect with guests using mobile as a medium.

Enterprise Solution for Smart Card Production System

One of the oldest smart card production companies in Europe offered full range of card services primarily focusing on production and printing of plastic cards. They needed a platform where various stand-alone applications are integrated with each other for electronic card production system and offer a common framework that extracts

data from different modules. A robust and flexible framework was built using technologies like .NET, Silver Light, WPF, MVF and MVVM architecture and offer complete automation from design and product to dispatch.

Simplified Risk Management & Mitigation Portal

Take a look into one of the most challenging project of a client who is a pioneer in industry that provides catastrophe risk modeling, real-time risk exposure and risk management through available live data, legacy data, assumptions and studies. We have developed an enterprise level application and implemented features like Google Search Appliance

(GSA) ,Solr Search, Google analytics and many more. Application has been developed using a robust java based web platform Liferay and has been migrated from 6.1 to 6.2.

Automated Recruitment with Statistically Validated Assessments

An end to end automated assessment tool was developed for leading Human Resources service provider based in USA. The solution is in form of web portal using ReactJS and mobile application for Android and iOS using React Native with high end functionalities. It enables the client to authenticate job skills, cognitive skills, personality traits,

knowledge base etc. through intelligent assessment tests. It is robust enough to incorporate all required levels of test designs in any form such as text, graphs, and images as well as audio and video clips.

Asset Inspection Automation Solution for Aerospace Industry Using RFID Tags

A strategically designed mobile application using Android and iOS was developed for top notch US Aviation Company as end to end automation solution pre-flight inspections and on board asset management. With the use of RFID tags, Azilen made asset itself to act as an element of an information system. Synced with back end data center, the

application can work off line and enables paper free and automated documentation related to regulatory compliance.

Cognitive Assessment Solution

Discover one of our latest solution provided to a Canada based client, a neurologist in healthcare domain. In keeping with his ideation to develop a Cognitive assessment application on electronic tablets for clinicians and nurses, we have developed an application that could assess mild cognitive dysfunction of the patient through a cognitive

assessment test. One of the main solution provided was that of CMS and Transactions .We have delivered the solution for iPad using iOS technology.

Enterprise Solutions for Hospitality Industry

Have a look at our enterprise solution that is intended to replace the standard (paper) menu in restaurants with new, digital menu. It includes interactive touch screen menu, visualized on a iPad or Android tablet located on each table or bar, offering customers a full range of ordering and interactive entertainment services and even

restaurant owners with fun and value delivering services

Evidence Assessment & Capturing Solutions for Schools

Discover a multi interface mobile and web solution for school whose main purpose is to give teachers an easy way to record pupils’ scores and targets, track their progress and record evidence of learning. We offered a flexible and easy to access real-time solution evidence capturing

Enterprise Mobile Application With Beacon Integration

Have a look at an enterprise solution with Beacon Integration developed for Europe-based real estate client who have several real estate properties across Northern Europe. The client wants to bring all the visitors, business owners, and residents of the area on the same online platform and using advanced technologies, we have built a

solution for them.

Web-Based Platform to Manage and Automate Event Management Services

Let us have a quick glance at the solution provided to our UK-based client who offers a comprehensive BI (Business Intelligence) solution to its customers that are mainly event organizers and marketing managers. We delivered a web-based platform for managing and automating event management services that can provide analytic services and other important

insights on different events through a single platform.

Enterprise Portal Solution Using Liferay

An internal employee management system was built using Liferay technology where the system features enrollment, attendance, leave management and grievance redressal functionalities. It included major insights on employee management system, user driven workflow management, role based content delivery and complete process automation. It helped in

streamlining the business, enhanced efficiency between different departments, self-management and many more.

Migration of Health Care System to Liferay 6.2 from SharePoint

We offered solution to one of the client who belonged to the medical sector. The client needed to upgrade his Health Care System from SharePoint. We choose to migrate their existing system to Liferay 6.2 and update it with easy to manage content and use several inbuilt features like role, permission and workflow. Different third party tools

were also integrated and incorporated automated server maintenance and backup plan. Java and MySQL technologies were also used to provide robust support.

Stock Search Engine

A British client dealing with stock markets in UK was looking for a platform that can help in performing search using granular criteria. A solution- Stock Search Engine was built using PHP, Apache Solr, HTML5 and Handlebars technology that delivered real time results for their entire data needs. Entire data was pulled from different sources and merged

altogether while injecting them into different Solr cores based on the respective stock types.

 

Web based HRMS Solution for Business Organization

A web based HRMS solution is built to keep thorough track of employee information. The solution built using Liferay and MySQL technologies offers a number of organizational benefits to the client right from dashboard greetings and notification of events to convenient retrieval of employee information. It allows employees to directly report to HR or Project Managers

and view notifications for training schedules. It also offers quick attendance processing and easy to view leave balance.

Reviews

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Software Dev for AI Hiring Software Company

"The team was not only highly skilled in software development, but they also understood our business goals."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Nov. 2016 - Ongoing
Project summary: 

Azilen Technologies developed a SaaS platform on mobile and web. They built features in Node.js, Angular, and React Native and helped design the micro-architecture. The project is ongoing.

The Reviewer
 
1-10 Employees
 
New York, New York
COO, Assessment Innovation, Inc
 
Verified
The Review
Feedback summary: 

The team helped build a platform that can scale from an MVP to an enterprise-level platform. Azilen Technologies makes collaboration seamless from start to finish. They seek feedback at every stage. Customers can expect a skilled team that develops high-quality products quickly and at great value.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and COO of Assessment Innovation, Inc. We offer a software product that evaluates prospective hires.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Azilen Technologies?

We engaged Azilen Technologies to develop our SaaS platform.

SOLUTION

What was the scope of their involvement?

Azilen Technologies designed and built the platform for iOS, Android, and the web. They created features using our platform’s languages, which include Node.js, React Native, and Angular. They were also crucial in mapping the system’s micro-architecture.

What is the team composition?

We’ve worked with over a dozen people since the project began. Our main point of contact is a project manager.

How did you come to work with Azilen Technologies?

We chose to work with them because their CTO had specific expertise in developing SaaS platforms. The team also had experience working in our platform’s languages and our technology stack. Lastly, they offered to assign a very senior project manager who is highly skilled and accessible.

How much have you invested with them?

We’ve spent over $1 million.

What is the status of this engagement?

We started working together in November 2016, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Azilen Technologies was critical to allowing us to build a platform that we can scale from an MVP to an enterprise-level platform.

How did Azilen Technologies perform from a project management standpoint?

We’ve organized work in two-week sprints using Jira. We first set our parameters and put tasks in the backlog based on priority. Azilen Technologies then builds each feature quickly and pushes them into production.

What did you find most impressive about them?

The team is not only highly skilled in software development, but they also understand our business goals. The project manager and scrum master keep everyone on track with their assigned tasks in each sprint. They also regularly ask for feedback on each process, which allows for immediate adjustments when any issues arise.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Healthcare Online Education Company

“Thanks to their efforts, our earnings have increased by about 30% in the last year.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017 - Ongoing
Project summary: 

Azilen redesigned and developed a mobile app, correcting coding errors and bugs in its original form.

The Reviewer
 
11-50 Employees
 
Stuttgart, Germany
Project Manager, Healthcare Online Education Company
 
Verified
The Review
Feedback summary: 

Azilen successfully redesigned a previously flawed app, improving its performance and the company's earnings in the process. In addition to meeting client needs, their team is very responsive, organized, and transparent in their approach to project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the project manager of an online education company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Azilen Technologies?

We engaged Azilen to help us redesign and develop an app, since our previous app wasn't working well.

SOLUTION

What was the scope of their involvement?

Azilen designed and developed a mobile app, fixing the bugs and issues in its code that a previous developer provided. Working through each phase, we submitted tickets for their team to review through Jira, where they also tracked milestones and feedback from other developers on the team.

What is the team composition?

We work with a handful of people on their team, including a designer, developer, business analyst, project manager, web developer, and an iOS developer.

How did you come to work with Azilen Technologies?

When I found Azilen, I liked that they not only had extensive technical knowledge in mobile app development, but could also explain their work to me in terms I could easily understand. Their communication and collaborative approach set them apart from others.

How much have you invested with them?

We've invested about €50,000 ($58,000 USD).

What is the status of this engagement?

We've been working with them since 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Azilen significantly improved our app, improving overall customer satisfaction as a result. Thanks to their efforts, our earnings have increased by about 30% in the last year.

How did Azilen Technologies perform from a project management standpoint?

Our project manager has been great about translating our ideas to the team and explaining the technical details of the project to us. We mostly use Jira and email, but I can also reach their team at almost any time through WhatsApp.

What did you find most impressive about them?

Their seamless communication and support is fantastic. I'm also impressed by their ability to completely overhaul a complex app, quickly making the necessary changes to fix the mistakes another vendor made.

Are there any areas they could improve?

Nothing comes to mind.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile Solutions Dev for Semantic Tech Software Developer

"They excelled in both technical and collaborative abilities."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2017 - Ongoing
Project summary: 

Azilen Technologies developed a native mobile prototype to demonstrate technical requirements and visualize informational elements. After completing 3 builds, they now provide expansions and fixes. 

The Reviewer
 
1-10 Employees
 
Lostorf, Switzerland
Peter Brunner
CEO, Galisto
 
Verified
The Review
Feedback summary: 

The beta product has shown reliable performance and satisfactory features, according to test users. Despite some scheduling misalignment, Azilen Technologies’ flexibility, responsiveness, and complete deliverables continue to boost the collaboration. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software company focused on semantic and knowledge-management web technologies. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Azilen Technologies?

We were looking for a way to get users more involved on the mobile side than on desktop, and we planned to develop a mobile client for our solution. We didn’t have the capabilities for this in-house, so we contacted Azilen. 

SOLUTION

What was the scope of their involvement?

Their work here consisted of creating a functional app prototype that demonstrated our technical requirements. Primarily, our platform offers a visualization of informational elements. Users have the option to make comments. After launching the app, they can see all the information related to themselves and are able to feed information to the core system.

How did you come to work with Azilen Technologies?

We originally found Azilen through our network. Then, we had some interactions with them in the past in the proposal phase of some projects. They supported us well with fast prototyping, ensuring our ability to meet the technical implications of those projects. We use the Telerik user-control framework, and an Azilen’s salesperson had worked in a company with expertise in this technology. When he moved to Azilen, he contacted me on their behalf.

We have done some prototyping with platform-independent tools and figured out how we could develop our app with native technologies. We already knew that Azilen had the right skill sets, so we inquired about their interest and availability.

We’ve worked with Azilen during the proposal phase of a service-bus project. If we’d won that offer, Azilen would have helped as well.

How much have you invested with Azilen Technologies?

The cost of their work is between $40,000–$60,000.

What is the status of this engagement?

We started the current project in March 2017. We’ve completed the first 3 builds of the app and plan to continue the development over the next year. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Since we are in the beta phase of the build, I can only provide feedback from test users at the moment. The app is functional, and it runs as expected. There are no big problems with it, but I have no metrics yet.

How did Azilen Technologies perform from a project management standpoint?

They’re able to adapt, and we received answers to our questions in the same day. They also share general feedback on the progress of the work. I appreciate their consistent communication.  

We use our own knowledge-management platform as a project-tracking tool. Since it has functionalities for answering questions, uploading documents, and so on, we decided to use it in this project.

What did you find most impressive about Azilen Technologies?

They provided the necessary skills for handling worldwide project management. They excelled in both technical and collaborative abilities. They agreed to work with our own information platform and communicated through it from the first day.

Are there any areas Azilen Technologies could improve?

Azilen could learn how European and US cultural views affect designs for that market. We did run into cultural differences in terms of design. India uses a multitude of colors for screen designs, but many firms in Europe prefer more conservative user interfaces.

3.5
Overall Score We’ve only completed a single project with 1 team from Azilen in a restricted area. I would’ve rated them higher if we’d worked with them on other projects.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Their planning is overly optimistic.
  • 4.5 Cost
    Value / within estimates
    The cost is great. Azilen delivered what they promised, but they were also flexible with handling additional requirements.
  • 4.5 Quality
    Service & deliverables
    Azilen’s deliverables have been good and complete.
  • 5.0 NPS
    Willing to refer
    I’d certainly recommend them. If we have a new project, we’d like to have Azilen as a partner.

Team Augmentation For Boutique IT Firm

"[T]he deliverables we receive have been very elegant solutions."

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
Project summary: 

Azilen Technologies provided an external team to build e-commerce sites and CRM systems for web and mobile. Using Magento and WordPress, the team provided back-end development and quality assurance.

The Reviewer
 
1-10 Employees
 
Antwerp Area, Belgium
Tom Geypens
Director of Technology at Prime Projects
 
Verified
The Review
Feedback summary: 

All clients have responded positively to the new sites, which are polished and highly dependable. Azilen Technologies communicates effectively, handles complex projects with ease, and delivers consistently high-quality work within budget and schedule.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

My business offers IT services related to website development and Customer Relationship Management [CRM] customization.

What is your position?

I'm the director of IT projects.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Azilen Technologies?

I was looking for an outsourcing company for custom development work. We didn’t have the necessary resources here to manage the amount of work we had to complete, so I wanted to leverage an outsourced solution to bring in the talent we needed while also keeping costs down. I was trying to find a balance between talent and cost. 

SOLUTION

Please describe the scope of their involvement.

They worked primarily on custom development for websites, online shops, and web CRM. They developed modules in Magento and use Vtiger for CRM. The main site was built with WordPress and the other systems were integrated and configured to work with it.

The size of the team varied depending on the project requirements. The project manager they assigned was my single point of contact. I don't normally talk to the developers directly. We have a specified number of developers, typically one person per skill type. There were more at the beginning, but the work is nearing completion. They provide in-house quality assurance, so everything they deliver is tested for reliability. 

How did you come to work with Azilen Technologies?

I knew someone in Belgium that had been working with Azilen already. I contacted them and was very impressed with their proposal and estimates. There was another company that I approached, from India, but I chose Azilen because they function more as a team and their project manager seemed more proficient. 

Could you provide a sense of the size of this initiative in financial terms?

We have spent $20,000 with them so far.

What is the status of this engagement?

We've been working together for a little more than a year. We have one completed project, and another that is still ongoing. It's almost finished, but we are still working on integrating and configuring some third-party applications.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I work for other suppliers, which have all been satisfied so far. For the most part, the deliverables we receive have been very elegant solutions. They’re all tested and very reliable. I can't share any figures because I don't have access to that data, but my end customers have been for the most part very pleased with the work completed for them. 

How did Azilen Technologies perform from a project management standpoint?

Unfortunately, the project we're working on has been delayed. This was not their fault though and had to do with external factors. In general, I'm very satisfied. They use Jira for project management on the developers' side, and another Scrum-like tool. I communicate back and forth with them using Jira.

What distinguishes Azilen Technologies from other providers?

They're very responsive. This is not always the case in this field. They deliver good quality work.

Is there anything Azilen Technologies could have improved or done differently?

Nothing immediately comes to mind.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

iOS & Android Design & Development For Prime Principle

"They've been a great thought partner when it comes to thinking through our core strategy."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - June 2015
Project summary: 

Azilen Technologies created an educational software mobile app for iOS and Android. The team handled design, custom back-end development and testing, as well as integration with an existing site.

The Reviewer
 
11-50 Employees
 
Nottingham, United Kingdom
David Francis
Technical Director, Prime Principle, Ltd.
 
Verified
The Review
Feedback summary: 

Prototype versions of both apps have shown improvement over past versions and received largely positive feedback. Azilen Technologies provided pragmatic recommendations and advice about long-term strategies. Their dependable delivery and impressive technical skills produced excellent results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We're a company called Prime Principle, and we have a main product called Classroom Monitor, which is an online solution for schools. The solution itself is a Web-based and mobile platform, which helps educators their track students' progress.

What is your position?

I'm a director on the technical side.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with Azilen Technologies?

We never really had an incredibly good mobile offering, so we were looking for somebody to build an app for us, which would work for both iOS and Android platforms. So, we were looking for a decent option to outsource the development of this app. We wanted to be a bit involved with all the planning and strategic stuff and the design. We really wanted someone we could work together with, so we chose Azilen Technologies.

SOLUTION

Please describe the scope of their involvement in detail?

They provided the design, development, and testing, the full life cycle for the integration between our existing site and the mobile app. We built the part of the integration that accesses our website, and they're building their half of it, which accesses the mobile version. At this point in time, the project has been moving step by step, incrementally, without looking too far into the future, but we will definitely consider them for other projects where there are things that are suited to their capabilities.

How did you come to work with Azilen Technologies?

The original introduction was from a colleague. When the idea was introduced originally, we mulled over it and looked at various options for probably about a year, and we decided to go ahead with this project. The cost was definitely a key factor but, more importantly, we really wanted to find a partner that we knew we could trust, and one that had the experience and a proven track record in doing what we needed. Reliability and consistency were the most important drivers. 

Could you provide a general cost estimate for this engagement?

So far, we've spent around £16,000 [approximately $24,800].

What is the status of this engagement?

This was our first project with Azilen, and it started in January of this year [2015]. I think we're looking at a completion in the next couple of weeks. I'm expecting everything will be done by the end of June.

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback that would demonstrate the quality of their performance?

What we have so far is kind of prototype versions of the product, and we've been able to see in time the improvements that have been made to it. I would say that we're very confident with this project. We have good feedback, and we've really praised them for that.

Is there anything unique or special about Azilen Technologies that really makes them stand out?

The one thing that I've valued most has been their consideration. They've been a great thought partner when it comes to thinking through our core strategy and what our objectives should be. There have been times when we've requested something, and they've come back to us and said, "hey, we don't know if that's going to be the best way to go about it," and then they'd offer some alternative recommendations. I've really appreciated that aspect of our working relationship.

In hindsight, are there areas in which they could improve as a service provider?

The only problem was that the project overshot the deadline a little bit, but not a massive amount. That would be the only thing that I could possibly call into question. However, it's not going to affect the outcome of the project.

What advice, if any, would you give a future client of theirs?

It's definitely best to take advice from the people that have been through the process before and have that experience, particularly from a design, layout, and workflow perspective. I think that kind of stuff has added massive value to the outcome of the project.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Team Augmentation for Software Development Firm

"The quality of the work they turn out is similar to the quality that we deliver here." 

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Azilen Technologies provided external .NET resources to assist a software developer's in-house team. Projects varied, but mainly involved functional back-end development using the Microsoft stack.

The Reviewer
 
1-11 Employees
 
York, United Kingdom
Business Development Director, Software Development Firm
 
Verified
The Review
Feedback summary: 

Azilen Technologies meshed seamlessly with the internal team, delivering content of comparable quality. The team's exceptional technical skills, firm grasp of project requirements, and adaptive approach to scheduling allowed them to operate efficiently and effectively.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your company.

We're a software solution provider and a Microsoft Silver Partner. We provide custom-built software applications for clients all over the world.

What is your position?

I am the business development director. I basically identify opportunities to expand our services and generate more client demand.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with Azilen Technologies?

In essence, we were finding it difficult to recruit qualified .NET development resources in the United Kingdom, and we had current and pending projects that required additional resources. It was really important to find a cost-effective partner with the expertise necessary as well as the bandwidth to increase and decrease capacity when needed.

Could you describe the scope of work assigned to them?

Our projects are varied, and they range from quite large to very small. What we were looking for, realistically, was a resource that could help us across multiple projects for multiple clients. We weren't looking for them to do a specific project. It was more about us having the resources to be able to assign extra people to projects as needed. Azilen Technologies really became an extension of our in-house team, with everyone working together. They were almost exclusively responsible for functional development using the Microsoft stack.

SOLUTION

How did you come to choose Azilen Technologies as your partner?

I had worked with one of the directors of Azilen years ago. We had kept in touch, so I approached them because I trusted him.

Could you provide a general cost estimate for the amount you've invested in their services?

We've spent about £20,000 [approximately $31,000] working with Azilen Technologies.

Is the work still ongoing?

Yes. We've had several engagements with them, and we've even expanded the scope of their involvement to PHP development, too.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance or the success of the engagement?

We don't really have any specific quantitative data. Realistically, we just see them as an extension of our internal team. The quality of the work they turn out is similar to the quality that we deliver here in the U.K., although it does take longer for them to do the work. I think much of that is because we have intimate knowledge of the systems we're working on, so they have to kind of catch up. As we transition more work to them, those delays will certainly decrease.

We've been satisfied with their project management, too. The only issue is the time difference in real terms. We only overlap a part of their day, but they accommodate us by moving some of their hours to fit more suitably with ours, which we really appreciate.

When working with Azilen Technologies, is there anything that you would consider unique about their practice that distinguishes them from other vendors?

They have a group of senior individuals in their organization who are able to grasp requirements fairly quickly. When I've worked with other organizations, I've found that you have to spend a lot of time and investment in making sure you transfer as much knowledge as you possibly can. The staff at Azilen always seems to have a technical understanding at a higher level than most of the others I've worked with in the past.

In retrospect, are there areas in which you think they could improve as a service provider?

The one thing would be in the level of daily communication. We are used to working with two-way communication during the hours that they're available. I think it would be more efficient if the communications were constant, but that is really a byproduct of the time difference.

What advice, if any, would you give a future client of theirs?

You need to invest your time in understanding the cultural differences. A U.K. or U.S. person may say something technical that doesn't mean the same thing in their country. As a result, understanding the language they use in their IT [information technology] space is important.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would and already have.

Tablet Application Development for Fast Food Restaurant

"Their support and maintenance has been immaculate."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Azilen Technologies developed, implemented, and supported a POS and e-commerce Android tablet application to reduce turnaround time, improve customer service, and increase sales.

The Reviewer
 
10,000+ Employees
 
India
Field IT Manager, International Fast Food Restaurant
 
Verified
The Review
Feedback summary: 

Azilen Technologies seamlessly integrated multiple technologies to link orders and payments from the tablet directly to the POS system and API. The app has doubled waiter efficiency and eliminates payment delays. The team continues to provide exceptional support and maintenance.

The client submitted this review online.

BACKGROUND

Please describe your company.

We are an international fast food chain. This specific project was for our India market.

What are your role and responsibilities?

I am the field IT [information technology] manager.

OPPORTUNITY / CHALLENGE

What was your goal in working with Azilen Technologies?

We needed an agency to implement and support a point-of-sales and e-commerce tablet application. The goal was to improve table turnaround time and create higher quality customer service in our dine-in locations. Essentially, the platform was intended to transmit orders directly to the POS instead of requiring us to enter the items manually. This more efficient process allows waiters to manage more tables and increase suggestive selling.

SOLUTION

What technologies were used?

Azilen proposed waiterPad, an electronic order pad system for restaurants. waiterPad works on Android tablets and uses Android, SQlite, .Net, Json, Java Service, and Payment Gateway integration.

Can you provide a ballpark dollar figure for the size of the work that they've done for you?

We have spent less than $10,000 working with Azilen.

Is the relationship with them ongoing?

No. The project has been completed.

RESULTS & FEEDBACK

Do you have any statistics, metrics, or general feedback to show the success of the project?

Waiters can place an order from a tablet directly to the POS system. The order can then be viewed along with all the current relevant suggestions for the customer. This creates precise suggestive selling. With this solution, a waiter can easily manage nearly double the amount of tables at the same time, saving on manpower cost. Additionally, waiters can submit payment directly on the device by swiping a card and getting a digital signature from the customer, which helps eliminate payment delays.

Is there anything unique about Azilen Technologies that really makes them stand out compared to other companies?

Their support and maintenance has been immaculate. Their development team has really done an incredible job of integrating the point of sale with our API [application programming interface].

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

No. We're very pleased with the results.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer