Augminter

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of GW Apps, an AI-powered no-code platform that enables organizations to quickly build, customize, and manage business applications to automate workflows and modernize operations without traditional software development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Augminter?

We wanted to add a customer success representative who could support our European customers, and we felt that Beirut would be a great location to source qualified candidates.

SOLUTION

What was the scope of their involvement?

We initially wanted to recruit one associate. We submitted a job description and a list of qualifications, and within a one-week period, Augminter presented us with several qualified candidates. We selected 5–6 candidates for initial interviews, narrowed the selection to three, then two candidates, and then made an offer to one candidate.We preferred to do the onboarding and training ourselves. Augminter offered, but we performed this work. This was greatly facilitated by the high quality of candidates they presented to us and their excellent qualifications for the job.

What is the team composition?

We worked with two members from Augminter.

How did you come to work with Augminter?

Augminter was referred to me. I met Albert (CEO) during his visit to Los Angeles, and we had a great conversation. Moreover, their pricing fit our budget.

How much have you invested with them?

I'm keeping the investment confidential.

What is the status of this engagement?

We started working with Augminter in September 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Augminter gave us an excellent candidate who exceeded all our expectations. We expect this candidate to be a long-term addition to our team. He is the primary contact and support for our largest European customer. In addition, he has taken on additional roles to enhance documentation for our software support site and develop expertise in advanced cloud technologies.My client greatly appreciates his support. They are extremely satisfied, which is priceless.

How did Augminter perform from a project management standpoint?

Augminter's staff is very easy to work with, communicates well, and delivers promptly. We use in-person meetings, virtual meetings, and emails or messaging apps to communicate.

What did you find most impressive about them?

Augminter's competence, efficiency, and ease of doing business are impressive.

Are there any areas they could improve?

I can't think of anything Augminter could improve on. I look forward to getting more candidates from them when the need arises.

BACKGROUND

Please describe your company and position.

I am the CEO of ALLWAYS TRAVEL SOLUTIONS LLC FZ

Describe what your company does in a single sentence.

We provide world wide airport transportation for Travel agencies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Augminter to accomplish?

• Create a Customized Website, where client can book, pay, track, open subuser and subagents.

SOLUTION

How did you find Augminter?

Referral

Why did you select Augminter over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Augminter were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the design and development of a fully customized B2B online booking platform for Allways Transfers, enabling travel agencies worldwide to search, compare prices, and book airport transfers and other transportation services. The scope of work included developing a user-friendly booking engine with real-time pricing and availability, integrating multiple international suppliers through APIs, and implementing a comprehensive reservation management system. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully transformed Allways Transfers into a more automated, scalable, and technology-driven B2B transportation booking platform. 
The key outcomes included: The platform enabled us to expand internationally and serve travel agencies across multiple markets. 
We successfully scaled our operations to handle approximately 30–50 bookings per day during peak periods. 
Automated booking confirmations, supplier integrations, and centralized reservation Management significantly reduced manual work and improved daily operational efficiency. Integration with multiple international transportation suppliers expanded our service coverage and improved pricing competitiveness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The development team demonstrated excellent project management skills throughout our collaboration. They maintained clear communication, understood our business requirements, and showed great flexibility in adapting to our evolving needs. Considering the complexity of our B2B transportation booking platform, which involved multiple supplier integrations and customized operational features, they managed the project professionally and delivered the agreed milestones within reasonable timelines. What we appreciated most was their responsiveness and willingness to find solutions. Whenever we requested modifications, improvements, or additional functionalities, the team was cooperative, proactive, and committed to delivering the best possible results. They were always available to discuss challenges, provide technical recommendations, and ensure that the platform met our operational expectations. Overall, we had a very positive experience with their project management, communication, and dedication. We consider them a reliable long-term technology partner.

What was your primary form of communication with Augminter?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to understand our business model and translate our ideas into practical technical solutions. Developing a B2B transportation booking platform is quite complex, especially when dealing with multiple international suppliers, different pricing structures, and customized operational requirements. What makes this company stand out is that they don't simply develop software based on instructions. They take the time to understand the business, suggest improvements, and find solutions that make operations easier. We particularly appreciated their flexibility, responsiveness, and willingness to go the extra mile whenever we faced challenges or needed new features. Over time, we felt that we were working with a technology partner who genuinely cared about our business growth rather than just an external development company.

Are there any areas for improvement or something Augminter could have done differently?

Overall, we are very satisfied with Augminter's work and the partnership we have developed over the years. As with any complex software development project, there is always room for improvement. One area would be more proactive recommendations on new technologies, industry trends, and innovative features that could help us stay ahead of competitors. Additionally, more structured timelines for certain development requests and regular updates on project progress would make the collaboration even more efficient. These are minor areas for improvement rather than major concerns. We appreciate their professionalism, flexibility, and commitment, and we look forward to continuing our partnership as our business grows.