Atomic Object

BACKGROUND

Introduce your business and what you do there.

I am the president of Brainspring, an education management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Object?

We hired Atomic Object for software development services. Our goal was to develop a platform where past participants of our courses could grab assets and other things they needed to support their program. 

SOLUTION

What was the scope of their involvement?

We relied heavily on Atomic Object to help us develop the scope package, and we had a series of meetings with them to help us figure out what we needed. The platform they built allows us to upload documents, videos, and recordings to one central hub. The platform also has search and filter features. Atomic Object’s work helped us further categorize assets between courses that users have taken. 

What is the team composition?

We worked with a project manager, a UX/UI designer, and two developers. 

How did you come to work with Atomic Object?

We found them through a Google search. 

How much have you invested with them?

We spent around $350,000. 

What is the status of this engagement?

We worked together between June 2022–June 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After we completed the project, we saw an increase in engagement with past participants. Overall, we felt Atomic Object met our expectations.

How did Atomic Object perform from a project management standpoint?

Atomic Object made a real effort to deliver everything on time, and they communicated effectively. We used Zoom, phone calls, Slack, and email to communicate.

What did you find most impressive about them?

We were impressed with their ability to determine what we needed and how to get us there. 

Are there any areas they could improve?

There’s nothing we can come up with. 

Do you have any advice for potential customers?

Be prepared to work with one point person from Atomic Object. 

BACKGROUND

Introduce your business and what you do there.

I’m a professor at the University of Michigan, and I'm also the founder of a software startup company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Object?

I've worked with Atomic Object in my capacity as a researcher and as a founder of a startup company. 

SOLUTION

What was the scope of their involvement?

We were in the process of transferring our IT from the university to the company, and Atomic Object has conducted a technical due diligence review of our existing software stack. This diagnosis has allowed me to present a detailed explanation and evaluation of the software stack to potential investors and employees. Our software was built in Python and Django, and Atomic Object makes improvements in the existing stack using those two languages. 

Subsequent to that initial interaction, we've contracted Atomic Object to do additional development on the software stack we have as a free-standing company outside of the university. We manage hosting in AWS servers, and Atomic Object continues to work with us on software improvements.

What is the team composition?

We work with four developers from Atomic Object and with John (Managing Partner) and Jonah (Managing Partner). 

How did you come to work with Atomic Object?

Atomic Object was referred to me by colleagues from the university.
How much have you invested with them?

We've spent around $20,000–$25,000 on this project.

What is the status of this engagement?

We've been working with Atomic Object since September 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Atomic Object has successfully identified the source of bugs and fixed several existing issues in our software. I chose Atomic Object because they have an extremely positive reputation in our local community, and the quality of their work is consistent with that reputation. Atomic Object is a customer service-oriented company that takes the time to listen to their client's needs, offering different opportunities and options on how to proceed with the project. 

All of Atomic Object's staff has been amazing, and I'm happy with every teammate I've interacted with and the products they've produced for us.

How did Atomic Object perform from a project management standpoint?

Atomic Object meets deadlines and stays on budget. We communicate primarily through in-person meetings and via email with the developer. My company's CEO manages ongoing development, and I'm unsure how they communicate. Atomic Object is good at keeping us informed about the work, which doesn't happen with all software development companies. 

Atomic Object's regular communication with us as they learn about our software stack has been a wonderful aspect of working with them. The team is really good at communicating with us and ensuring we understand their work and make good decisions about how we deploy our resources in software development. Atomic Object's customer service is outstanding.

What did you find most impressive about them?

Atomic Object is highly responsive. I'm not a developer, and the team has been exemplary in providing appropriate information for me to understand their work. I work effectively with the team in planning and making decisions about the project without overwhelming me with technical details or information that isn't useful. Atomic Object has a special knack for working with non-developers and involving us in an informed way in the project.

Are there any areas they could improve?

I can't think of anything Atomic Object can improve on — I'm impressed with every aspect of the company. 

Do you have any advice for future clients of theirs?

I recommend spending time at the beginning of the project with the Atomic Object's principals and learning from them so you're prepared when you go into meetings. Know your software as well as possible and be open to the team's advice, guidance, and suggestions.

BACKGROUND

Introduce your business and what you do there.

I am the operations manager for a mortgage company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Object?

We engaged Atomic Object because we were trying to rebuild our customer-facing website. Our business is primarily handled digitally, so we wanted to overhaul the entire website to make it more user-friendly and modern. 

SOLUTION

What was the scope of their involvement?

When we first met with Atomic Object, we had a rough outline of what we wanted to do, so we didn’t have to spend much time on the design. However, they did assist with the design process once we started building. Their team used various tools to develop an entire platform and backend database.

Atomic Object spent the first few weeks of our engagement building on the existing infrastructure. Their team took the time to understand our business and how it worked during this period. Atomic Object added many features to the site, and we did this step-by-step. 

Website functionalities include the ability for our users to get direct interest rates from the website, and to register accounts and submit applications online. The basic idea of these functionalities was already there, but Atomic Object was able to enhance them. 

All of the design work was completed through Figma, and if there were any issues our in-house team could not resolve, they took that on. 

What is the team composition?

Our team varied throughout the engagement, but we primarily worked with seven people. This included a project manager, a tech lead, software developers, and one individual responsible for testing. 

How did you come to work with Atomic Object?

Atomic Object was a referral; they were recommended to us through a prior design company we worked with. 

How much have you invested with them?

We spent more than $2.4 million. 

What is the status of this engagement?

We worked together between November 2020–July 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website works well, and their team added a lot of automation to make our processes faster. Our applications go through much quicker; previously, an application would take 1–2 business days, and now it takes about two hours. They achieved everything we wanted, so we’re satisfied with the engagement. We set high expectations, and Atomic Object’s work met them. 

How did Atomic Object perform from a project management standpoint?

We used Pivotal Tracker for project management, allowing us to track progress easily. We met with Atomic Object biweekly, and their team updated us on all the progress. Our project manager did a great job building communication between their development team and ours, so we understood everyone’s needs. 

Everything was delivered on time and within budget. There were a few changes throughout the project, but they ensured everything was clear, and we knew when something came up. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Jake (Software Consultant & Developer); he was incredibly professional and responsive throughout the engagement. 

What did you find most impressive about them?

They are extremely capable in terms of development. Everything they presented to us was completed, and the work was free of bugs for the most part. Atomic Object’s team was knowledgeable, eager to learn about our business needs, and easy to communicate with. Their internal procedures regarding development were also very impressive. 

Are there any areas they could improve?

We didn’t have many complaints, but Atomic Object could have done better on the design front. However, they didn’t have much of an opportunity to design, so this wasn’t entirely their fault. 

Do you have any advice for potential customers?

Software development is a joint effort between the client and the vendor, so the better the communication and goals, the more successful the project will be. As long as you clearly lay out your goals, they’ll be able to accomplish them. 

BACKGROUND

Introduce your business and what you do there.

I’m the chief strategy officer (CSO) for Northern Initiatives, a Michigan nonprofit community development financial institution. We provide loans and know-how to businesses looking to start and grow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Object?

We created an online platform called Initiate in 2017 that contained the know-how of what we do. The platform had resources about starting a business, money, marketing, and management. Once we outgrew the platform, we needed a provider who could help us develop the next version of Initiate in the latest technology so that it could scale and grow with us.

SOLUTION

What was the scope of their involvement?

Atomic Object has developed our new online platform. Initially, we provided them with a list of functions and research we had conducted with the help of third parties about what entrepreneurs and trainers needed. We wanted something easy for entrepreneurs and trainers to use, interact with, and guide learning. 

Additionally, Atomic Object has helped do additional research and conducted interviews with advisors and business owners to confirm our work. The team has designed the platform and done a round of testing with the advisors and business owners. 

We use GitHub as our code repository, and Atomic Object has used TypeScript, Next.js, PostgreSQL, Auth0, and Contentful to build the platform. They’ve also used Storybook for all of the styling. 

Atomic Object is almost done with development. After that, we’ll move into a continuous improvement engagement. The team will keep the platform up to date and work through minor updates in our backlog. 

What is the team composition?

We’ve worked with up to five teammates from Atomic Object: Taylor (Managing Partner), Louie (Software Consultant & Developer), Dre (Software Consultant & Developer), another developer, and Ryan (Managing Partner), who is our lead and relationship manager.

How did you come to work with Atomic Object?

I was searching for providers located in Michigan that weren’t outsourcing labor. Initially, I found Atomic Object through an online search and then talked to coworkers who knew the company through other projects. 

How much have you invested with them?

We’ve spent around $400,000. 

What is the status of this engagement?

We started working with them in October 2022, and the engagement is ongoing. The continuous improvement engagement will begin next week. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Although we haven’t launched the new platform, there’s a lot of excitement around it. We’ll be getting four new subscribers who have been waiting for the update. There will also be anticipation about the new platform at a conference we’re attending in two weeks. 

Atomic Object’s work will help us grow our subscribers and help facilitate our blended learning process. This project aims to help build the capacity of other nonprofits, mission lenders, and organizations like us who want to support entrepreneurs. The new platform will make this process much more seamless because users will be able to track their progress and work together, which will also mean stronger small businesses and communities. 

How did Atomic Object perform from a project management standpoint?

We have check-ins and billing every other week at a minimum. We also get to look at Atomic Object’s backlog and make decisions, so we’re informed throughout the process. 

What did you find most impressive about them?

Everyone on Atomic Object’s team is really good. Ryan has guided us along and ensured the process is smooth. He has gone above and beyond to help us outside of development by educating us and thinking about how to launch the platform smoothly. 

Taylor has been thoughtful in the design and has hit the nail on the head in making us feel comfortable about our chosen path. Our key developers have been very thoughtful about how we can do most of the platform’s management after launch instead of returning to them for everything. 

Are there any areas they could improve?

There isn’t anything they need to improve at this time; I’ve been very happy with the process. 

Do you have any advice for potential customers?

Communicate, be upfront, and ask questions early — Atomic Object can’t read your mind. Initially, I didn’t know if I should bring certain things up, and Atomic Object assured me they appreciate the detail and having as much information as possible. The team is very supportive. 

Moreover, setting a strict budget and getting everything you want is hard. I recommend thinking about what exactly you need. Many small requests could add up, so going back to those core requirements is helpful. 

BACKGROUND

Introduce your business and what you do there.

I’m the senior product manager at 86 Repairs, a repair and maintenance management platform for the restaurant industry. We’re part software and part service. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Object?

We wanted to build a mobile app for our customers. We needed a team with expertise in mobile app development to accelerate the process. 

SOLUTION

What was the scope of their involvement?

We started off with a couple of weeks of design, where we went on-site and met with some of our customers. We got to know the industry and the problem spaces a little better. At the end of that initial design research phase, we got together with the Atomic Object design team and came up with the MVP version of our mobile app. 

We started with a rough idea of what we wanted the features to be. We wanted our customers to be able to create service requests which is the primary way that they engage with us. We also wanted them to be able to view all of the requests in our system and be able to drill down to each individual request and get more specific information.

We had a lot of data but needed to represent it and show it to our end users in a mobile-friendly way. We specced out the screens, detailed the interactions that we wanted, and worked with Atomic Object's engineering team to build the first version of the app. 

We built it using Expo Go with a React Native framework, and Atomic Object used Figma and Miro. Our team handled most of the backend work of the API integration. 

What is the team composition? 

They had a delivery lead, and we worked closely with the UX designer.

How did you come to work with Atomic Object?

They were a referral for us; I talked to seven different agencies before deciding to move forward with Atomic Object. 

How much have you invested with them?

We spent about $180,000.

What is the status of this engagement?

We worked together between November 2022–February 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our success was being able to have a mobile app that we could launch to our customers by the end of the engagement. Since we finished our engagement with Atomic Object, the adoption of the app has been very strong.

I’m happy with the progress that we’ve made, and we give them a lot of credit for finding the right feature set and building something clean and functional that our end users find valuable.

How did Atomic Object perform from a project management standpoint?

The project management was great and we had stand-ups or check-ins a couple of times a week. We communicated via phone calls, texting, and Slack. 

What did you find most impressive about them?

They brought a broad range of skills to the table. No matter what we threw at them, they had somebody who had the expertise we needed and was able to consult and give an informed opinion. Atomic Object became a part of our team really quickly, and they took a lot of pride and ownership in their work. 

It felt like we were working with people who cared about our business just as much as we do, which was really nice to see. 

Are there any areas they could improve?

There were a couple of times when we had to go back and forth with the invoices to ensure the budget was trending on track. I had to watch that a little bit more than I would have liked, but we ended up delivering on time and everything went well in the end. 

Do you have any advice for potential customers?

They really care about their craft and their work. They have a lot of good expertise to offer beyond the delivery of the product. Look to them as partners and subject matter experts, and you’ll get a lot of value out of your engagement. 

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of a company that does R&D on chemical processes for making high-value chemicals. We also develop custom tools to facilitate that work. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Object?

We hired Atomic Object to add some functionality to a software tool. 

SOLUTION

What was the scope of their involvement?

We added compliance features to use the software in a regulated environment for making drugs. Key technologies included Python and JavaScript. Atomic Object primarily helped with the development, but they also assisted with some design. 

We use the solution in the lab for data collection and control of scientific instruments. Atomic Object added a user authentication and audit trail functionality.

What is the team composition?

We worked with two full-time developers from Atomic Object, and other individuals went in and out as necessary. 

How did you come to work with Atomic Object?

We spoke to multiple companies during our discovery process but ultimately decided to go with Atomic Object because they had the most attractive proposal. 

How much have you invested with them?

We spent less than $50,000. 

What is the status of this engagement?

We worked together between August–November 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were able to validate the software functions to meet the regulatory requirements and satisfy our quality obligations. The software unlocked new capabilities for our company, and the quality was very high. 

The project came together exactly the way that we hoped it would. We were able to take the new tools they built and develop other software features, which was a really important goal for us. 

How did Atomic Object perform from a project management standpoint?

We had daily stand-ups and managed sprints together. We used Jira for project management and communication. 

What did you find most impressive about them?

We were most impressed with their ability to develop something that we needed and to do it in an elegant way that allowed us to make it our own. Once the project with Atomic Object was over, we were able to take it over seamlessly. 

Are there any areas they could improve?

There’s nothing we can come up with. 

Do you have any advice for potential customers?

Ensure you have clear communication at the beginning of the project regarding your goals. 

BACKGROUND

Introduce your business and what you do there.

I am the director of production for Pixelberry Studios; we are in the video gaming industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Object?

Our company was trying to do something quite unique in our space and create a user-generated content platform. We didn’t have a lot of expertise or competency in that area, so we set out for about 6–12 months to try and find third-party contractors and agencies who had achieved things they hadn’t before, and who had operationalized whatever key learnings came out of that research.

SOLUTION

What was the scope of their involvement?

They built our websites and backend and handled UX/UI design. They have a substantial operational menu of all the services they have, but they’re integrated into our project; everything that we conceptualize from an operational perspective across the platform is led by their organization.

If we want new functionalities or a piece of the platform added, they take over after the initial requirements are gathered and maintain everything up to the launch of that part of the platform. They do this across our platform today, and it is substantial.

How did you come to work with Atomic Object?

Our engineering group found Atomic Object.

What is the status of this engagement?

We began working with them around January 2020, and it is an ongoing engagement. We have asked them to stay on for another year because we can’t internally hire the competencies that they instantly bring.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had 100% uptime since our initial beta launch of the platform, and it's been more than a year now. The platform has remained at 95% uptime since its launch, which is incredible, and they've never missed a milestone with our organization.

How did Atomic Object perform from a project management standpoint?

They are laser-focused on budget and timing, which is something I’ve never seen in 30 years of development. We use Slack and Zoom almost exclusively for communication, and Miro boards and Jira for project management.

What did you find most impressive about them?

One of their strengths is their leadership and the focus of their team members on that leadership. I’ve never had a team that is so well-led and so purpose-driven. Even when people leave their company, we can’t tell because the quality of their work stays the same. This speaks to the competence of the management and their ability to always understand customer challenges. 

Atomic Object is also incredible at helping us understand what we want to achieve. They lead us through countless exercises to quantify and qualify exactly what success means from a product perspective, and then ultimately, laser guide our focus to deliver to our senior management. They’ve been an integral partner of ours for about three years now.

Are there any areas they could improve?

It would be wonderful if they could grow their capacity slowly and keep their quality because they're amazing. They keep their company at a specific size within the scope of their management capacity and capability, and that is a constraint on any large company because you want to grow as fast as that team will take you. 

We’ve had to use other third-party vendors because we struggle to scale with them, and it’s not the same. Our internal teams can’t keep up with the capacity and quality of delivery, which is a sticking point. 

Do you have any advice for potential customers?

Involve Atomic Object at the earliest conceptual stages of the project, and they will not let you down.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director for a consulting firm that works with Fortune 1000 companies to help leaders align on strategy and cascade that strategy to people within their organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Object?

We had a tool that was mainly used offline that we called a learning map. It put small groups of people together with visualization data for interactive dialogue. We hired Atomic Object to upgrade the software and build a version that replicated the effectiveness of the offline version so people could have that interactive dialogue anywhere in the world.

SOLUTION

What was the scope of their involvement?

Atomic Object helped us with the first version, and once we knew it worked, they built the second version for us. The second version is a more robust platform with much more scalability for our global needs. 

The platform allows users to sign in and assigns various roles to the participants because it is self-guided facilitation. It contains different visuals and activities throughout the experience, allowing for questions and people to contribute their input. It has a lot of interactivity and functionality for collaboration, and the topics vary based on client needs. 

What is the team composition?

We worked with between 8–10 people. Depending on where we were in the flow of the project, we had different individuals coming in and out to work on it. There were programmers, project managers, and we worked with senior executives. 

How did you come to work with Atomic Object?

They were a local agency, and we’d heard good things about them so we decided to work with them to build the original platform. 

How much have you invested with them?

We invested more than $1 million in the second version. 

What is the status of this engagement?

We initially engaged with Atomic Object on the first project during the COVID-19 pandemic. We worked on the second platform between October 2021–October 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s too soon to give any real metrics, but we finished the project on time and were able to deliver the product when we said we were going to. We’ve had positive qualitative feedback from internal stakeholders, and they feel like we’ve been able to enhance our approach with this platform. We’re confident that the platform will be critical to our ongoing business success. 

How did Atomic Object perform from a project management standpoint?

They provided excellent project management. They listened to our feedback and made changes to make the partnership more successful. We used Jira to communicate and track progress. 

What did you find most impressive about them?

They took a lot of risk on our company in the initial stages of the process. Atomic Object put their professional reputation on the line to invest in the future success of our product, so we give them a lot of credit. We fully trusted them because of their willingness to dive in with us, and they continued to provide high-quality work for us throughout. 

They were incredibly flexible, transparent, and professional. We always knew where we stood with them, and they kept us in the loop and helped us make realistic project decisions.

Are there any areas they could improve?

There’s nothing that comes to mind in terms of improvement. 

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a higher education institute.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Object?

We wanted to migrate data from our previous curricular management and evaluation system to a new one called MedHub, so we needed help creating a custom software solution that could help us migrate data.

SOLUTION

What was the scope of their involvement?

Atomic Object helped us create a custom tool for data migration to transfer our evaluations from our legacy system to the new MedHub platform. We started by providing Atomic Object with the documentation we had from both platforms — they already had experience working with MedHub, so we just helped them fill any possible gaps.

What is the team composition?

We worked with their development team and John (Managing Partner), who oversaw the whole project.

How did you come to work with Atomic Object?

MedHub recommended Atomic Object to us as a vendor because they had previously worked together.

How much money have you invested in this partnership?

We spent $10,000–$50,000 with them for this project.

What is the status of this engagement?

We worked together from March 2020–June 2022. We had a by-the-hour agreement, where we used their services ad hoc to our needs.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The navigation and functionality of our processes improved, and the product itself met our expectations. In terms of metrics, we were able to transfer around 200,000 discrete evaluations.

How did Atomic Object perform from a project management standpoint?

Their ability to communicate and stick to schedules and budgets delivered a great project management experience. Regarding tools, we used email and Zoom — they were super responsive. Overall, we always knew where we were with the process and could reach out to John as needed to oversee our future plans.

What did you find most impressive about them?

They were always transparent with the process and timely with communication. In addition, their team was honest about the limitations they encountered throughout the process.

Are there any areas they could improve?

I didn’t think there was anything they could improve on. It was a challenging process for us, but Atomic Object did a solid job.

Do you have any advice for potential customers?

Ensure to ask all of your questions and be clear with your requirements. In addition, be responsive and communicative to keep up with them and avoid causing delays.

BACKGROUND

Introduce your business and what you do there.

I’m the program director at Lighthouse, a nonprofit organization that works on homelessness and housing-related issues. We also work with people who are seeking housing opportunities or whatever their situation happens to be. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Object?

Our organization owns a crowdfunding platform called HandUp, which helps people who are experiencing economic hardships. Atomic Object has worked with us as contracted software engineers to continue improving this platform.

To provide context, HandUp was originally developed in 2014 by a public benefit corporation. It was also nationally utilized by people who want to share their stories or provide support. Lighthouse joined HandUp’s userbase in 2015, and we were approached to take over the site in 2017. They said that it would operate better as a program within a nonprofit organization since it would be able to apply for grants and funding streams. When we took on HandUp, we realized that we needed to outsource the actual software engineering aspects of it. 

SOLUTION

What was the scope of their involvement?

HandUp was initially built as a proof of concept (POC), and Atomic Object worked to stabilize it. They made the platform’s weak points more resilient and fixed the errors that appeared as the platform grew. 

At present, Atomic Object maintains and rolls out new features for HandUp; they also fix bugs as they happen. The team has also initiated automated processes to make the platform easier to use. Their resources are also working on making it more user-friendly.  

What is the team composition?

I’ve worked with a few people from Atomic Object, including John and Jonah (Managing Partners). I also work with Kory (Software Consultant & Developer). 

How did you come to work with Atomic Object?

When we acquired HandUp in 2017, we decided to seek software engineering assistance. That was when we found Atomic Object.  We liked them because we weren’t far away from their offices; they were incredibly accessible. On top of that, they were patient in explaining technical things to us. That was why we decided to hire them. 

How much have you invested with them?

We’ve spent around $30,000–$40,000. 

What is the status of this engagement?

We started working with them in April 2018, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we started working with Atomic Object, HandUp has raised over $4 million to support individuals and nonprofits in the homelessness space. We’ve also engaged over 120 organizations — they’ve all utilized HandUp to raise funds for their goals. These nonprofits have met over 10,000 goals and raised over $7 million in total. 

Most recently, the biggest success we’ve had with Atomic Object is related to the revamped donation process. We’ve been able to generate enough revenue through our transactions. This has helped us cover our technical costs, making the program more sustainable. In fact, we’re able to provide services such as our COVID-19 pandemic recovery and relief campaign. 

How did Atomic Object perform from a project management standpoint?

Communicating with Atomic Object has been incredibly easy. They’ve been incredibly responsive whenever there’s a bug or crash that requires an urgent response. I mainly work with Kory, and we’re on Slack all the time as we work together. We also have a monthly sync meeting with the Atomic Object team to go over our goals. About once a year or so, I check in with John and Jonah to discuss the project’s progress and any plans we’re pursuing in the coming year. 

Overall, they’ve made themselves available to us in a number of ways, and we appreciate their accessibility. Their resources are also highly consumer-centric. They take their time to provide assistance, and that has been an important part of our work — they not only deliver good products; they also do it with a good team of people around them. 

In terms of tools, we use tools like GitHub, Pivotal, Zendesk, and Squarespace. We previously used a platform called Intercom, but it wasn’t the right fit for HandUp, so Atomic Object helped us to replace it with a different one. We now use Pivotal to track individual tasks and keep a running list of our big activities. 

What did you find most impressive about them?

Atomic Object genuinely believes in our mission. They see the value of our work; although this is a small project when compared to their work with other organizations, they’re committed to it. They understand the key role they play in the success of our fundraising efforts to support people who are experiencing hardships and homelessness. 

On top of that, they make complex things easily understandable for anybody who doesn’t have a computer science or engineering background. They’ve been able to not only bring themselves up to speed but also help us understand what they’re able to do and provide. 

Are there any areas they could improve?

No, there aren’t any. They’ve been great and responsive to our needs. 

Do you have any advice for potential customers?

Know that Atomic Object is incredibly accessible; they want to answer your questions. Their resources are creative when it comes to coming up with solutions to problems. Their work culture and ethics are also great; they treat their employees well and promote a good working environment. The team also preaches work-life balance.