Ascentic

BACKGROUND

Please describe your company and position.

I am the Head of Technology of a property law firm

Describe what your company does in a single sentence.

We're a UK based property law firm. We act on property transactions as their conveyancer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ascentic to accomplish?

• Building the needed software and workflows to streamline and automate the tedious conveyancing processes
• Bringing AI agentic workflows
• Maintain and enhance our data infrastructure

SOLUTION

How did you find Ascentic?

Referral

Why did you select Ascentic over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Ascentic were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1/Legal Tech UI: building our case explorer that connects to existing CMS and deriving custom team specific UI
2/LLM Optimisations: building LLM-powered pipelines for keeping case details updated
3/Telephony: migrate to Aircall and enhance our call routing for over 100k calls to right team member among a 200 people team
4/ Sales CRM: Increase our converstion rates by building our a custom CRM with payment gateway integration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

/1 increased efficiency of a 100 people department by 15%
/2 reduce our telephony related complaints from 12% to 1%
/3 reduce unnecessary redirects by improving the call routing logics to customer care team reducing their call volumes by 23% giving better CX
/4 reduce client onboarding time by average 2.34 days (huge win in conveyancing)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team met deadlines consistently. They prioritize and communicate proactively. They've also improved our security posture as well.

What was your primary form of communication with Ascentic?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• clarity in their communication
• Great attitude towards complex problems
• Very clear plans and consistent delivery
• proactive follow ups

Are there any areas for improvement or something Ascentic could have done differently?

• nothing that comes to my mind

BACKGROUND

I am the CTO of ShapelyTech AB

We provide the infrastructure for Fashion Brands to shift from mass-production to on-demand and custom sizing. 

OPPORTUNITY / CHALLENGE

• Continue optimizing our Shopify App
• Build a strong scalable backend
• Increase the use of AI to reduce manual dev costs

SOLUTION

Other

• Great culture fit
• Good value for cost
• Referred to me

1 Employee

• develop and optimize our Shopify App
• enable a strong foundation and backend
• increase AI skills to reduce manual development 

RESULTS & FEEDBACK

• launch of the app
• successful and easy onboarding of customers
• low maintenance after launch 
• easy scalability as we grow

Yes, Ascentic was always on time and delivered when promised. 

Virtual Meeting

They are all very committed. We come with visions and challenges, and they always meet our needs. Our developers always consider a holistic view and cover all perspectives, so we have a strong and scalable solution. 

No, we are super happy and have nothing to improve.