Art One Translations

BACKGROUND

Please describe your company and position.

I am the Director, Youth of Ocean Wise

Describe what your company does in a single sentence.

Ocean Wise is a global conservation organization on a mission to build communities that take meaningful action to protect and restore our ocean.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Art One Translations to accomplish?

• Support Ocean Wise Youth programs in providing bilingual resources to ocean ambassadors

SOLUTION

How did you find Art One Translations?

Online Search

Why did you select Art One Translations over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Art One Translations were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been using ArtOneTranslations' services as our translation vendor for the Ocean Wise Youth programs. Their role involves translating all the content developed for our youth programs from English into French. The volume of content varies each month, depending on our development schedule.

Scope of Work:

• Translation Services: ArtOneTranslations is responsible for translating a diverse range of materials, including educational content, promotional materials, and program guides.
• Quality Assurance: They ensure that all translations are accurate, culturally appropriate, and maintain the integrity of the original content.
• Timely Delivery: ArtOneTranslations consistently meets our deadlines, providing timely and efficient translation services.

Key Deliverables:

• Educational Materials: Translation of curriculum guides, lesson plans, and learning modules.
• Promotional Content: Translation of brochures, flyers, and online marketing materials.
• Program Guides: Translation of detailed program guides and instructions for participants.
• Communication Materials: Translation of newsletters, emails, and other communications related to our youth programs.

ArtOneTranslations has been an invaluable partner in ensuring our programs are accessible to French-speaking youth, thereby expanding our reach and impact. Their professionalism and attention to detail have significantly contributed to the success of our initiatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

• Increased Reach: There has been an increase in participation from French-speaking youth.
• Positive Feedback: Feedback from French-speaking participants has been overwhelmingly positive, with a high percentage expressing satisfaction with the clarity and quality of translated materials.
• Consistency in Delivery: ArtOneTranslations has a track record of meeting 100% of our translation deadlines, which has been crucial for the timely release of our program materials.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ArtOneTranslations excels in project management, ensuring that all our translation needs are met efficiently and effectively. Their team demonstrates a high level of organization and attention to detail, which is evident in their approach to managing our diverse and dynamic translation projects.

• Timely Delivery: Yes, ArtOneTranslations consistently delivers quality translations on time. They are exceptionally reliable and even offer flexibility with our timelines. When we have urgent needs, they are able to fast-track translations to meet our deadlines without compromising on quality. This adaptability has been crucial in keeping our programs running smoothly.
• Responsiveness to Needs: ArtOneTranslations is highly responsive to our needs. They regularly request feedback to ensure their services align with our expectations. They have set up quarterly meetings to touch base on processes and the quality of translations, which helps in maintaining a high standard of service and addressing any issues promptly. Additionally, they work closely with our team to ensure they use specific words and terminology identified by Ocean Wise during translation. This collaboration ensures that the translated content is not only accurate but also aligns with our brand and messaging guidelines.

Overall, ArtOneTranslations has been a reliable and responsive partner, contributing significantly to the success of our Ocean Wise Youth programs by providing high-quality translations that meet our timelines and specific needs.

What was your primary form of communication with Art One Translations?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive and unique about ArtOneTranslations is their exceptional commitment to quality and client satisfaction. Their proactive approach to seeking feedback and continuous improvement sets them apart. The regular quarterly meetings to discuss processes and translation quality ensure that any issues are promptly addressed and that their services consistently meet our high standards.

Additionally, their flexibility in managing timelines and ability to fast-track urgent translations without sacrificing quality is remarkable. This level of adaptability and responsiveness is rare and has been invaluable to our programs. Their dedication to understanding and using specific terminology identified by Ocean Wise ensures that all translations are accurate and perfectly aligned with our brand and messaging.

Overall, ArtOneTranslations' unique blend of quality, responsiveness, and client-focused service makes them an excellent partner for our translation needs.

Are there any areas for improvement or something Art One Translations could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Projects Manager of Rainbow Refugee

Describe what your company does in a single sentence.

Support LGBTQI refugees

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Art One Translations to accomplish?

• Translation and interpretation to videos and info sheets

SOLUTION

How did you find Art One Translations?

Referral

Why did you select Art One Translations over others?

Referred to me

How many teammates from Art One Translations were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Close caption to videos in English to French,Farsi and Dari. 
• Translation of info sheets to Arabic, French,Farsi and Dari.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Deliverables were presented on time and accurately. 
• Responsiveness and clear communication. 
• Adaptability to our circumstances.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Answered already

What was your primary form of communication with Art One Translations?

Email or Messaging App

What did you find most impressive or unique about this company?

Their fast delivery was impressive.

Are there any areas for improvement or something Art One Translations could have done differently?

Not that i would think of.

BACKGROUND

Please describe your company and position.

I am the Technical Writer of the company

Describe what your company does in a single sentence.

We provide a data analysis software solution for customers around the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Art One Translations to accomplish?

• Translations localized to regional specifications.
• Translations provided within delivery deadlines.
• Competitive price and quality.

SOLUTION

How did you find Art One Translations?

Other

Why did you select Art One Translations over others?

• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Art One provides translations for over 5 languages on an ongoing basis for software content, documentation, eLearning, website materials, and other corporate documents.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction in post-delivery feedback was very positive. Interaction with alternate language content on our website has also increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Art One's project management has been perfect. Response times to requests are fast, questions are always addressed quickly, and they always meet our deadlines. Timelines are communicated in advance so we know when to expect content back.

What was your primary form of communication with Art One Translations?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Art One Translations' communication is second to none. They're reliable; I know I can depend on them in any situation.

Are there any areas for improvement or something Art One Translations could have done differently?

None. Art One has been excellent to work with!

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of CMC Microsystems

Describe what your company does in a single sentence.

CMC Microsystems is a not-for-profit organization accelerating research and innovation in advanced technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Art One Translations to accomplish?

• High quality translations, including technical content
• Quick turnaround times
• Competitive rates

SOLUTION

How did you find Art One Translations?

Online Search

Why did you select Art One Translations over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

The majority of the translation has been from English to French with a lot of technical content. Key deliverables include: Annual Reports; Strategic Plans; Operating Plans; Product Catalogues; News releases; Success Stories; Web page content (technical).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Accuracy
• High quality
• Response time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are responsive to requests with good turnaround times

What was your primary form of communication with Art One Translations?

Email or Messaging App

What did you find most impressive or unique about this company?

The superior quality and accuracy of their translation.

Are there any areas for improvement or something Art One Translations could have done differently?

In very few cases, a faster turnabout time would have been helpful, but given the volume of the project, it was understandable.

BACKGROUND

Introduce your business and what you do there.

Research coordinator at a university.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

Translate scientific/medical content for infographic into 24 languages for public distribution.

SOLUTION

What was the scope of their involvement?

ArtOne translated scientific/medical content for infographic into 24 languages.

What is the team composition?

Faculty and research staff in the Department of Obstetrics and Gynecology at McMaster University, Hamilton, Ontario, Canada.

How did you come to work with the vendor?

Word of mouth, reputation of ArtOne Translation vendor.

What is the status of this engagement?

Currently ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ArtOne has provided requested translations into various language on time, on budget, reviewed independently for translation accuracy, and confirmed accurate.

How did the vendor perform from a project management standpoint?

Excellent project management and communication with client.

What did you find most impressive about them?

Fast translation turnaround. Also, the quality of their translations is excellent.

Are there any areas they could improve?

No – all business interactions with ArtOne Translations have been excellent – no areas for improvement suggested.

BACKGROUND

Please describe your company and your position there.

DSS Marine Incorporated is an Atlantic Canadian Company involved in the business of importation, distribution and service of marine, environmental response and military equipment and supplies throughout Canada. My role at DSS Marine is the HSEQ Manager and in addition I manage some of our outside contracts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Art One Translations?

We have hired them on a number of occasions to translate documents. They have been wonderful to work with- great communication, professional translation and fast turnaround times.

SOLUTION

How did you select this vendor?

They were recommended by a coworker who has previously used their services.

Describe the project in detail and what their cost structure looked like.

All projects I have used them for consisted of translated large documents and drawings from English to French. They provide a quote in a timely manner and have always completed the project in the time frame agreed upon. Their quotes have been by total words and rate per hour.

RESULTS & FEEDBACK

How would you describe/assess the quality of their work?

They have always provided quality work in a timely matter.

What impressed you about their services?

They are wonderful to work with — they provide professional products and a fast turnaround.

Are there any areas for improvement?

None that I have noted.