Andromeda

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a mental healthcare network.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We hired Andromeda to build the IT infrastructure for our children and adolescents’ center.

SOLUTION

What was the scope of their involvement?

Andromeda is currently designing and mapping out the entirety of our technology infrastructure. We’re relying on them to purchase and install the needed hardware and software. 

What is the team composition?

They have around 5–6 people who are working on the project at any given time. We have a project manager and we also interact with the owner for some of the installation work. 

How did you come to work with Andromeda Technology Solutions?

They were referred to us by one of the contractors when we started the design process of the building. 

What is the status of this engagement?

We engaged the team in the spring of 2021, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project has yet to be completed, so we don’t have any quantifiable metrics. Anecdotally, however, Andromeda has been very easy to work with. They’re thorough, detailed, and able to find unique and creative solutions to specific technical challenges.

How did Andromeda Technology Solutions perform from a project management standpoint?

The Andromeda Team has been very organized. They’ve also been very upfront about any changes in the cost. If there are anticipated delays, they communicate those immediately.

We communicate through a combination of Teams and on-site meetings.

What did you find most impressive about them?

We’re most impressed by Andromeda’s technical knowledgeability, professional input, and attention to detail. 

Are there any areas they could improve?

No, I don’t have any suggestions in that regard. I’ve been satisfied with their services so far.

Do you have any advice for potential customers?

Know what you need and be clear about your project objectives. This will be helpful in getting the best out of their team.

BACKGROUND

Introduce your business and what you do there.

I’m a data scientist at Advis, a small healthcare consulting company. I also manage all of our IT-related needs. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We hired Andromedia to manage our IT needs.

SOLUTION

What was the scope of their involvement?

Our company had used Andromeda before I started working here. We then switched to a different technology services provider. Then, about a year and a half ago, we talked to the Andromeda team to take over our tech support needs again. From there, we contacted their representatives and explained the things we wanted them to cover, such as the day-to-day technology, software, and security management. 

After that, they tailored their services to what we needed. We didn’t necessarily need a team to be available 24/7, but we needed someone who could manage specific technical issues that might arise.

At present, we use Andromeda’s services to manage all of our IT-related requirements and day-to-day needs. For instance, they help manage our software issues and assist us in onboarding new employees. I also communicate directly with them to oversee our data security and things like that. 

We’ve also been working on our Service Organization Control (SOC) 2 certification, a certification that proves our business has undergone an audit to demonstrate our business and practices as far as data and cybersecurity go. 

What is the team composition?

I work directly with a few people from their team. My main point of contact is Rachel (Client Success Manager), who serves as the liaison between me and the technicians. I talk to her when we need something specific that I can’t submit a ticket for,  such as purchasing new machines. 

I collaborate directly with Steve (Senior Technical Account Manager) on specific projects, such as planning for security updates in the future. I talk to him when we need to transition out of our old hardware. He’s essentially the grand forward-thinker that helps us make IT decisions.

Finally,  I’ve also worked with a few of their technicians who help us with our daily needs. There are 3–4 of them, and they’re all familiar with our company and the issues we tend to have. 

How did you come to work with Andromeda Technology Solutions?

Our company found Andromeda well before I joined it. 

How much have you invested with them?

We pay them roughly $4,000 per month. In total, we’ve invested around $80,000. 

What is the status of this engagement?

We started working together in October 2020, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Compared to the other teams we’ve dealt with in the past, Andromeda’s response times are extremely fast. If I need them to look at something right away, I can tell them that it’s time-sensitive. Then, their team will work on it within an hour if not sooner. That directly relates to any downtime that we might have. Essentially, our consultants don’t have significant downtimes because Andromeda is always able to fix whatever issue we have in a quick manner. 

How did Andromeda Technology Solutions perform from a project management standpoint?

Andromeda’s project management is great. I’m in close communication with Steve, and he pushes any projects we have forward. I communicate with technicians through a ticketing system. Otherwise, I directly contact Steve and Rachel.

What did you find most impressive about them?

Steve has been a huge help in connecting me with people in the industry. The Andromeda team has also been a great resource for us in terms of our SOC 2 certification. Moreover, their team is exceeding far beyond our expectations. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Start the engagement by knowing exactly what you need from a contract standpoint. Determine how technologically savvy your employees are so you know the level of assistance you need from Andromeda. That way, you can tailor the technology solutions you get from them to your business. 

BACKGROUND

Introduce your business and what you do there.

I’m the clinical manager of a surgery center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We needed someone to provide IT support.

SOLUTION

What was the scope of their involvement?

Andromeda Technology Solutions fulfills our IT needs. They first updated our website, which was very outdated. The team modernized it and applied new website copy, which I provided. Afterward, they upgraded our entire system by setting up new servers and improving our firewall. 

Andromeda Technology Solutions continues to maintain our servers and monitor our security system. If they find any holes in our firewall, they upgrade it accordingly to increase our protection. 

In terms of our hardware, the Andromeda Technology Solutions team is in charge of acquiring and assembling them on-site. They also manage our phone system and set up our phone lines.

What is the team composition?

We’ve worked with the on-site technical team, a web development team, and an online support team. We have one central point of contact from each team.

How did you come to work with Andromeda Technology Solutions?

Andromeda Technology Solutions sent us a marketing package that included their contact information, the services they offered, and a stuffed animal. It intrigued me enough to reach out to them.

Upon contacting them, they were willing to help me create a project proposal for our board of directors. This was a big part of why we chose the team.

How much have you invested with them?

We’ve spent about $75,000.

What is the status of this engagement?

The project started in September 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The Andromeda Technology Solutions team is very good at monitoring our firewall at all times, effectively preventing cyber attacks. 

Overall, we feel much more secure now. Our phone systems also work a lot better.

How did Andromeda Technology Solutions perform from a project management standpoint?

The Andromeda Technology Solutions team has done a great job of working in an organized manner. 

In terms of communication, we initially contacted the team leads if we had any issues. Now we just submit tickets via email, and they’re very responsive. If we need to call them, we do.

What did you find most impressive about them?

Andromeda Technology Solutions has been a very valuable partner to us — we’re not technically savvy, but they’re always willing to work through things with us. The team has never made us feel stupid, and they patiently wait for us to understand what they’re doing.

Are there any areas they could improve?

There has been some miscommunication between us, but we expected that due to the project’s complexity.

Do you have any advice for potential customers?

If you need help understanding the project, don’t be afraid to ask the team to clarify any technical terms. They’ll also help you explain the project to your board of directors if needed.

BACKGROUND

Introduce your business and what you do there.

I’m the head of operations for a textile ingredient manufacturing company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We hired Andromeda for the implementation of SharePoint solutions for our business. 

SOLUTION

What was the scope of their involvement?

Andromeda quickly jumped on board and worked to understand the project’s progress after taking over from a previous company we used. 

They’ve since reignited the project. We’ve also used them to migrate data from Google Drive to the SharePoint environment and to centralize our international team on Office 365. 

What is the team composition?

Andromeda has assigned a project manager and a senior technical lead to work with us. Their CEO oversees the project, and we also work with their support staff. 

How did you come to work with Andromeda Technology Solutions?

Andromeda took over the engagement from another company. That vendor sold their Microsoft business to the Andromeda team. 

What is the status of this engagement?

We started working with Andromeda in August 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Andromeda has migrated our data without issues, and user accounts have been up and running. Overall, we’ve had a seamless transition from one environment to another without any problems. At present, any ongoing issues are resolved within 24 hours. 

How did Andromeda Technology Solutions perform from a project management standpoint?

Everything has been great. Their project manager recaps our progress and schedules every meeting. 

What did you find most impressive about them?

Andromeda’s people are the most impressive part of working with them. They’re a truly great team; their resources are responsive and kind, and they go above and beyond our expectations. Overall, we’re truly happy with them.

Are there any areas they could improve?

They don’t provide estimates for the next phase of our work as quickly as possible. To be fair, they’re great at dealing with our current work. 

Do you have any advice for potential customers?

Use Andromeda wholeheartedly. They’re great and fabulous. 

BACKGROUND

Introduce your business and what you do there.

We’re a technology company that focuses on real-time video streaming. We provide a platform as a service to our customers across the globe. Our headquarters office is in Chicago, but we have a distributed team throughout the US and overseas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

Our office was in a location where all the IT was managed for us, so we didn’t have our own IT infrastructure. We grew out of our workspace and needed to set up our office networks, including WiFi and separate VLANs for different parts of the office.

Although we’re very engineering-driven, we didn’t have internal staff, so we needed external expertise to help us manage and set up our headquarters properly.

SOLUTION

What was the scope of their involvement?

We initially shared a space plan with Andromeda so they could see the setup. Our space was built from scratch, and the cabling had been done. However, we still needed to set up the firewall, all the policies, and how everything would be connected.

They set up the access points and firewall configuration and did all the wiring and cabling for the wireless Internet. They were on-site for two days for the installation. Then, we had a few weeks to go back and forth on minor issues.

So far, we’ve finished the majority of the initial setup and configuration. We’re ironing out a few remaining details, and then Andromeda will oversee ongoing maintenance to ensure everything is properly working with our network.

What is the team composition?

We’ve worked with four primary people from their end. First, we had a salesperson who sold us the project. Then, we’ve had a project manager and a senior network engineer. Now, we have a primary person for ongoing maintenance.

How did you come to work with Andromeda Technology Solutions?

We just searched online for Chicago-based IT firms.

How much have you invested with them?

We’ve spent around $15,000 so far.

What is the status of this engagement?

We initially engaged with them in early May 2021. We have an ongoing support agreement for them to monitor our network over time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s hard to quantify the impact, but our engineering team saves time configuring and managing the network. Before, our engineers worked for several hours and didn’t make as much progress as we’d like.

How did Andromeda Technology Solutions perform from a project management standpoint?

During implementation, there were some challenges due to COVID-19 and shipping issues, so the project didn’t go exactly as planned. We had longer timelines for hardware deliveries, but Andromeda addressed those issues as best as they could.

We typically used a combination of email and phone calls to communicate.

What did you find most impressive about them?

They put in a lot of effort to find the proper hardware despite being out of stock. Overall, the team goes above and beyond to find a solution for us on time.

Are there any areas they could improve?

They could improve their communication, both internally and externally.

BACKGROUND

Introduce your business and what you do there.

ClearCourse Consulting is a small but growing consulting business that specializes in Human Capital Management (HCM) solutions.  We’re an experienced group of HR and payroll professionals delivering comprehensive solutions to mid and large sized employers to help them maximize the ROI of their HCM investment. During the course of our work, we support organizations that are looking to either implement, expand, or stabilize their HR and payroll systems, so we deal with a lot of Personal Identifiable Information (PII) data that needs to be securely handled at all times.

As for me, I’m a project and operations manager for ClearCourse Consulting. While I consider myself to be fairly technical, I’m not an IT professional.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We recognized that we needed a more robust technical solution to ensure we were properly safeguarding our devices and the data we work with every day. Our goal was to establish a networked solution to carefully control access to our environment and devices. In addition, we were after a fully outsourced IT solution that also delivered asset management, ongoing monitoring, and patching along with technical support.

SOLUTION

What was the scope of their involvement?

Andromeda Technology Solutions (Andromeda) developed a networked solution for us that leveraged the Microsoft 365 suite, including Office 365, MS Azure Active Directory, and Intune. The main solution is now in place, and all of our PC’s are encrypted and leverage Andromeda’s security stack. Our next objective is to roll out our mobile solution that will allow resources to securely access Outlook Web through their smartphone whether it’s a personally-owned or company-provided device.

What is the team composition?

I primarily worked with four different Andromeda resources over the course of the project. Mike (Account Manager) was our main point of contact during the sales process, and he did a great job of listening to our requirements, explaining what Andromeda can deliver, guiding me through the contracting process, and then transitioning us to the implementation team to ensure our requirements were clearly articulated. Amanda (Project Coordinator) was our implementation project manager who helped coordinate all activity during the onboarding process. Michael (Jr. System Engineer) was our system engineer who designed the solution based on our requirements and worked directly with each ClearCourse team member to provision and encrypt devices after porting our Outlook service into Andromeda’s environment. Finally, Rachel (Service Advocate) helped implement our PII and cybersecurity training program along with our Darkweb monitoring service.

How did you come to work with Andromeda Technology Solutions?

Actually, I first heard about Andromeda through Clutch. I was trying to identify managed IT outsourcing providers that would tailor their solutions for small businesses such as ours. As I was conducting my research, I initially struggled to discern what managed IT service providers would be suitable vendors, but I found the Clutch site to be very useful to identify the target market for each of the vendors and developed a short list of providers to evaluate. After an extensive review of five managed IT service providers, Andromeda stood out as a provider who would meet our company’s unique needs.

How much have you invested with them?

So far, we’ve spent approximately $25,000, which is consistent with what we expected our first-year cost to be.

What is the status of this engagement?

The project started in March 2021, and we completed the main portion of the solution rollout at the end of May 2021. The last step is to complete the rollout of our mobile solution.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t been with Andromeda long enough to develop any key metrics to share. However, I routinely check in with members of the ClearCourse team every other week to ask how their experience has been with Andromeda, including the implementation process or any contact they had with Andromeda’s support desk. The consistent feedback I’ve received is that the Andromeda staff is very knowledgeable, friendly, and responsive. When a service ticket is submitted, a technician provides support directly to them within a reasonable amount of time.

How did Andromeda Technology Solutions perform from a project management standpoint?

The overall communication was good. I felt that they did an effective job of organizing the work and keeping abreast of different challenges as they arose. Also, they helped articulate a plan that made sense and made the necessary adjustments when things didn’t go according to plan. We were in regular contact, and they would let me know what the next steps were and what the general turnaround time would be to complete each step. In turn, that really helped me with the change management aspects of the transition with the rest of my organization.

What did you find most impressive about them?

I think customer service is the key to it all, and as I read the various reviews I found on Clutch, I was really looking for a company that was able to deliver quality customer service to our resources as they needed it. As I proceeded through the vendor evaluation process, my assumption was that most managed IT service providers were proficient at delivering a secure network solution but the differentiator for me is the level of service Andromeda provides. They have not disappointed.

Are there any areas they could improve?

I think their onboarding process could be improved. It would be nice if they provided incoming customers with a questionnaire that would present various options based on the proposed technical solution or solicit unique requirements from you to minimize downstream changes once the solution is in place. For example, there are numerous configuration options within MS Outlook that a system administrator needs to establish that are unique to each organization.

Do you have any advice for potential customers?

My recommendation is that you carefully think about what your organization’s requirements are up front before you start the vendor evaluation process and then work to ensure each requirement and objective is met.

BACKGROUND

Introduce your business and what you do there.

Paul Lauridsen: I’m the executive director for a community-based nonprofit that provides treatment for substance abuse and mental health.

Emily: I’m the administrative director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

E: Over time, our partnership has developed. Now they manage our server, our off-site data storage, basic IT needs, troubleshooting, and most recently, the development and maintenance of our website. They handle any integral software updates or IT projects we have.

SOLUTION

What was the scope of their involvement?

E: In our most recent project, they helped us migrate to Microsoft 365. We provided them with our employees’ user information, and they handled email access, domain registration, and more. We were updating all of our computers, so we started the project by identifying our uses, what their access needs were.

Then they developed a plan for each installation phase. They identified when we would switch over our email and when we would install the software. They were on-site for several days in order to install several pieces, troubleshoot, and train our team. To help us transition, they were available via phone or email to provide additional training for our team.   

What is the team composition?

E: We always deal with two specific people when it comes to planning. For our Microsoft 365 project, there were two other technicians working on-site.

How did you come to work with Andromeda Technology Solutions?

E: We’ve been with them for so long, it’s hard to remember. We always keep an eye open for service providers than can offer high-quality work for a good value.  

PL: We’ve had people solicit us, but they usually can’t provide the customer service we expect.

How much have you invested with them?

E: Our most recent project cost $20,000.

What is the status of this engagement?

PL: We’ve worked with Andromeda Technology Solutions for over 20 years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

PL: They were able to put everything together flawlessly. They are always there to support us when we need them.

E: They planned the project so our network would only be down after hours. As a result, we’ve never had an issue. Because they planned so well, only five people in our organization were affected went the site went down.

PL: Microsoft 365 was a significant step for us, and we’ve had very few problems since they got everything up and running. We’ve rarely had to follow up with them to make changes.

How did Andromeda Technology Solutions perform from a project management standpoint?

E: We get the fastest response via email, and that’s their preferred communication method. We contact our project manager whenever we need help with something more than troubleshooting. Anything like installing a printer is done through their help desk.

PL: Andromeda Technology Solutions provides exceptional support. We’ve been solicited by other companies, but they’re never as responsive as Andromeda Technology. We appreciate how quickly they get back to us, no matter what the issue is. They handle even the smallest issues that come up.

What did you find most impressive about them?

E: I’ve been working with them for 20 years, and they have a genuine appreciation for what we do. Overall, the relationship we have with them is a key factor in the success of our partnership.

Are there any areas they could improve?

PL: Nothing comes to mind.

Do you have any advice for potential customers?

E: You can count on them. If you ask them for help, they will respond quickly.

PL: They have mechanisms set up to ensure strong communication with their clients. If you follow their practices, they’ll do their best work.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a financial operations consulting firm for plastic surgeons and dermatologists. Revenue cycle management is our primary service line.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

As a vendor that works in multiple client systems, we have a complex web of IT and infrastructure needs. I’ve had bad luck in the past with IT vendors, largely on the customer service side of things. I was looking for a team that could handle our complexity, scale with us, and provide friendly customer service.

SOLUTION

What was the scope of their involvement?

We engaged Andromeda Technology Solutions for a managed service contract to handle our ongoing IT needs. We’re a fully remote company and we were exiting an IT relationship that was quite negative. There wasn’t a vendor to vendor hand-off, so Andromeda needed to figure everything on their own.

Andromeda rose to the challenge and set realistic expectations. The team facilitated a very successful transition. On a day-to-day basis, they give us fractional CTO style advice on our tech stack, projects, and build-out.

We’re currently working on creating a remote environment for our servers. They’re also taking a look at our internal tech infrastructure from Google Calendar, SharePoint, and file repository standpoints.

What is the team composition?

We work with two client-facing individuals. We also work with an ongoing managed service team that consists of an account owner, a series of technicians, and a technical manager.

How did you come to work with Andromeda Technology Solutions?

They came to us through a referral. We did our due diligence but found Andromeda to be a strong culture fit. They have a family-oriented culture and they’re true to who they communicate themselves to be.

They were also appropriate for the size of our business as well as available to scale with us as we grow. Their work chart organization also gave me a lot of confidence that they’d be able to handle our needs.

How much have you invested with them?

The team is extremely fair with pricing. We’ll spend $25,000–$50,000 this year.

What is the status of this engagement?

We started working together in February 2021, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They did a good job of getting to know us and our needs. They deliver what they say they’re going to do. The team has implemented solutions that have made our lives easier on a day-to-day basis.

The solutions are typically more cost-effective than what we’d been using in the past. I get better service, better communication, and a better tech stack, all while saving money. I don’t know what they could be doing better. They’ve been fantastic.

How did Andromeda Technology Solutions perform from a project management standpoint?

I’d give them a ten out of ten. They’re on weekly meetings and they show up very organized. The team has an itinerary and they also send out summaries. There are very few delays or unexpected changes. When there are changes, they’re on top of communicating and recalibrating expectations.

They’ve got a portal for us where we can source tickets, see updates, and communicate. We also communicate via phone and email. Their communication has been the best part. The way they effectively explain how the relationship is going to go is excellent.

What did you find most impressive about them?

I’ve gone through five IT companies in the past 10 years; Andromeda Solutions’ quality service definitely stands out. They’re not the cheapest on the market but I’m happy to pay a little more for their exceptional value.

Are there any areas they could improve?

No, they work as fast as they can and they’re reasonable with pricing.

Do you have any advice for potential customers?

I liked how they answered a lot of my questions upfront. It felt like I got to see how they operated before we started. Coming in the door and being the difficult client helped me see how valuable their team is.

BACKGROUND

Introduce your business and what you do there.

I’m a clinical consultant for an orthopedic group. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

They provide IT support for us, helping us function on a daily basis.

SOLUTION

What was the scope of their involvement?

They provide online and in-person IT support. Once each week, they provide us with on-site technicians and support resources.   

What is the team composition?

Our main point of contact is Christine (Service Advocate), but we also work with Carl (Director of Sales) and Tony (Director of Operations).  

How did you come to work with Andromeda Technology Solutions?

We’ve been working with them for over five years, which is longer than I’ve been at the company. I’m not sure how we originally got in contact with them. We’re currently in the process of constructing a new building for our company. They’re setting up our systems and IT needs at that new location.  

How much have you invested with them?

We’ve spent over $200,000 on their services. 

What is the status of this engagement?

We’ve been working with them since around June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re always satisfied with their work when they close out tickets. The on-site team has been knowledgeable and personable. 

How did Andromeda Technology Solutions perform from a project management standpoint?

They’re good at meeting deadlines. Additionally, they’re accommodating and quick to address our issues.

What did you find most impressive about them?

They’re very knowledgeable in the field of IT. We appreciate the wealth of information they bring to our company. 

Are there any areas they could improve?

I can’t think of anything at this moment. 

Do you have any advice for potential customers?

Clearly communicate your needs because they’re accommodating and willing to make adjustments as needed.

BACKGROUND

Introduce your business and what you do there.

I’m the deputy director of executive services for a park district.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We wanted to keep our IT services under one umbrella.

SOLUTION

What was the scope of their involvement?

Andromeda has worked on numerous projects for us. For example, their team installed servers and migrated us to Office 365. In 2015, they also rewired and networked our administrative building.

They essentially provide IT and cybersecurity consulting. We have a weekly visit with one of their lead field technicians to address any outstanding issues, but their team does a lot of remote work too. They also give us insight into upcoming technologies to ensure we’re up-to-date.

What is the team composition?

In total, I’ve worked with 15–20 people from Andromeda.

How did you come to work with Andromeda Technology Solutions?

The company started working with Andromeda before I joined the team.

How much have you invested with them?

We’ve spent more than $200,000 on their services.

What is the status of this engagement?

Our ongoing partnership with Andromeda began over 17 years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We continue working with them because Andromeda offers great customer service. If they make a mistake, their team admits it. They listen to our needs and wants, which is important.

How did Andromeda Technology Solutions perform from a project management standpoint?

Andromeda has great project management skills. If there’s turnover, however, there can be breaks in communication. Overall, their communication’s good. If I have any issues, I can talk with Andromeda’s owner. He gives us his utmost attention and resolves the issue.

What did you find most impressive about them?

I’m most impressed by their loyalty.

Are there any areas they could improve?

When there’s a transition with our account manager, I’m not always notified until it’s done.

Do you have any advice for potential customers?

Openly communicate with them. If you have an issue, call them.