Amplence

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Pixel Wolf Graphics, a Sacramento-based creative agency that helps businesses grow through branding, graphic design, print design, web design and development, digital marketing, photography, and videography.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Amplence?

We hired Amplence to help us streamline our creative agency's internal workflows and reduce the time our team spent on repetitive manual tasks. Our main objectives were to improve project organization, make client-related information easier to manage, speed up internal coordination, and create a more scalable process for handling day-to-day operations.We also wanted a practical AI automation solution that could support our existing workflow without overcomplicating the system. Amplence helped us identify areas where automation could save time, structure our project data more clearly, and build a foundation we could continue to improve as our agency grows.

SOLUTION

What was the scope of their involvement?

Amplence handled the full scope of planning, design, and development of a custom automation solution for our internal agency workflows. The project started with understanding how our team manages client projects, repetitive admin tasks, project information, and internal coordination.Their work included workflow analysis, automation planning, custom software development, web-based workflow setup, API integration support, and organizing project-related data in a more structured way. The main deliverables included a practical AI-assisted workflow automation foundation, improved process structure, better handling of task and project information, and a scalable setup that we can continue to expand as our agency grows.They also helped us think through future improvements, including additional automation, reporting, and AI-powered support features.

What is the team composition?

We worked with 2–5 teammates from Amplence.

How did you come to work with Amplence?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, they offered good value for the cost, their company values aligned with ours, and they had a great understanding of the project.

How much have you invested with them?

We spent $10,000 to $49,999.

What is the status of this engagement?

We worked together from January 2026–April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Amplence's project helped us significantly reduce repetitive admin work and made our internal workflows faster and more organized. Our team gained better visibility into project information, improved task coordination, and created a scalable automation foundation that we can continue expanding as our agency grows.After implementing the workflow automation system, we saw an estimated 35%–40% reduction in repetitive admin work. Tasks that previously required multiple manual steps, such as organizing project information, checking status updates, and coordinating internal follow-ups, became much faster and more consistent.We also reduced the amount of back-and-forth needed between team members, which helped us move client-related tasks through our workflow more smoothly. Overall, the project saved several hours of manual coordination each week and gave our team a clearer, more organized process to manage ongoing work. We saved around 6–8 hours per week on manual coordination after the new system was implemented. The biggest time savings came from reducing repetitive follow-ups, organizing project information more clearly, and making it easier for our team to track internal tasks without constantly checking manually.Moreover, the workflow improvements helped our team stay more organized, respond to internal tasks faster, and reduce delays caused by manual coordination. This made project handling smoother and helped us move client-related work forward more consistently. While we didn't track a formal client satisfaction score, the improvement was visible in our day-to-day operations.

How did Amplence perform from a project management standpoint?

Amplence managed the project very well. Their communication was clear, they kept the work organized, and they provided regular updates as the project moved forward. They were also responsive to feedback and ensured the solution aligned with how our team actually works.

What did you find most impressive about them?

The most impressive part was how well Amplence understood our internal workflow and turned it into a practical automation system. They were organized, clear in communication, and focused on building something useful for our team, not just a generic AI solution.

Are there any areas they could improve?

There were no major issues. The only improvement would be to provide more visual documentation earlier in the process, especially for the automation flow. However, Amplence was responsive, clear, and handled our feedback well throughout the project.