App Dev for SaaS Company
- Custom Software Development IT Strategy Consulting UX/UI Design
- $10,000 to $49,999
- June 2022 - Aug. 2023
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
- Automotive
- Staunton, Virginia
- 11-50 Employees
- Online Review
- Verified
Airdev developed a web app for a SaaS company. The team integrated the app with the client's existing backend management system, an account management feature, and a job request panel.
Airdev delivered the project on time, meeting the client's expectations and garnering positive feedback from end users. They communicated frequently and promptly via email and virtual meetings, ensuring an effective workflow. Their professionalism and transparency were noteworthy.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Dent Ops
Describe what your company does in a single sentence.
Dent Ops provides smart products, softwares, and services that help paintless dent repair and auto hail repair businesses grow and thrive.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Airdev to accomplish?
- Client project management platform
SOLUTION
How did you find Airdev?
Online Search
Why did you select Airdev over others?
- High ratings
- Pricing fit our budget
- Good value for cost
- Company values aligned
How many teammates from Airdev were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We already had a workflow management system in place to manage our projects on the backend, but we did not have a solution to make it easy for our clients to get started with us, manage their accounts, or have visibility on their past/current projects with us. We engaged Airdev to help us build a web app that would solve all of these problems, and also seamlessly integrate with our existing backend management system. Some key deliverables were:
- Streamlined client signup + onboarding
- Account management from within the app
- Submit job requests from within the app
- View the current live status of all active requests, and all details of past request
- Facilitate automatic payments upon job completion
This has been an ongoing project since about June 2022, and Airdev has helped us to continuously improve over time with their follow-on development sprints.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The tangible final product has been fantastic. We have 2-way transparency between our company and all of our clients, and even have active app user stats built into the admin section of the app. Our clients love the app, and it helps us manage our business to much better than the Frankenstein Google Sheets solution we had been previously using!
Describe their project management. Did they deliver items on time? How did they respond to your needs?
I came to Airdev for an affordable solution to develop my project, and I stayed their fantastic development experience. Airdev's project management is phenomenal. They spend a lot of time up-front to clearly identify every single project goal, and exactly how to accomplish those goals in the project scope.
My Airdev project managers (Tony Macpherson) and senior project manager (David Nabarro) are extremely adept in understanding our project vision and translating it into practical steps to direct the developers. Each phase of the project has been delivered on time, and both my project managers and developers have been very attentive regarding our project needs and adaptations.
What was your primary form of communication with Airdev?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
Airdev has an excellent process. If you've ever worked with a development agency before, you probably know that even though the agency might be full of talented and experienced developers, their process can be a nightmare. This is not the case with Airdev - their process is extremely thoughtful, and seems designed to minimize friction and maximize results through each stage of the development process.
TL;DR - Airdev has the best process of any development company/agency I've encountered. They start with essentially a no-obligation consultation to determine if your project is feasible and a good fit for both parties. They're sometimes able to give a very general cost/timeline quote if the project is similar enough to other projects they've worked on.
If all seems good and you'd like to proceed, they request a small deposit to move forward with full scoping (this is where they dig in deep to identify exactly what you need, and how to accomplish it). The end result of this stage is a comprehensive roadmap of exactly what it will take to build, the time it will take, and the cost to develop. The deposit is often also refundable if the project isn't huge or too unique! If the scope looks good, then you move into wire-framing.
This is where Airdev engages their designers to create mockups of what your application will look like. It's fantastic to see your ideas really come to life, and have a tangible representation of what you've had in your head! Finally, if the scope, timeline, cost, and designs look good, you're ready to move on to the actual development. Airdev bills in "weekly sprints", pricing development based on how many weeks it will take to bring the project to completion.
Their rates are very reasonable, and they'll even bill for partial weeks such as 2 1/2 weeks for example. Your deposit from scoping also goes towards the development cost, adding a sort of "discount" to your first week. Weekly development is very intuitive... Airdev sets weekly milestones. Their developers accomplish those milestones, and then report back to you with what they've accomplished and what they want you to test.
You can leave feedback directly inside of the testing environment, which adds to a sort of ongoing "todo list" that everyone has access to. Then Airdev makes updates based on your feedback, and you've completed that week's development.
You pay for the next week of development, and the process repeats until you've completed the project. The last stage is review and test, where Airdev gives you a very generous amount of time to fully test your project "in the wild" to find any last minute bugs or glitches. Again, feedback is very simple and the team is extremely attentive in fixing issues quickly.
Are there any areas for improvement or something Airdev could have done differently?
I wish I had recommendations but I really have none. Airdev does excellent work.
RATINGS
-
Quality
5.0Service & Deliverables
"Extremely attentive, world-class results"
-
Schedule
5.0On time / deadlines
"Rapid development (especially compared to traditional "from scratch" development)"
-
Cost
5.0Value / within estimates
"As Bubble developers, they pass the cost savings over to you - saving tens of thousands of dollars over traditional development for similar projects"
-
Willing to Refer
5.0NPS
"I've already recommended Airdev to several colleagues, and I'm sure I will be doing much more business with them for future projects.