AgentMarlow

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Smart Role, an AI-powered training platform that certifies customer service agents' readiness by simulating real conversations and automatically scoring their performance before they interact with actual customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AgentMarlow?

We needed insight into our product usage.

SOLUTION

What was the scope of their involvement?

AgentMarlow has built a web interface that supports login with Google and pulls data from Metabase. The product has been customized to our needs. The team has delivered a platform where I can log in from my desktop and iPhone to see our product's usage in real time.

What is the team composition?

We've worked with one teammate from AgentMarlow.

How did you come to work with AgentMarlow?

We had a prior professional relationship with AgentMarlow; we worked at the same company.

How much have you invested with them?

We've spent less than $10,000.

What is the status of this engagement?

We started working with AgentMarlow in December 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

AgentMarlow has delivered what we requested in less than a week. The few tweaks we've needed have been implemented immediately, usually within a few hours.

How did AgentMarlow perform from a project management standpoint?

AgentMarlow has delivered ahead of time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed by how quickly AgentMarlow has delivered the solution we need.

Are there any areas they could improve?

I don't think there's anything they can improve on.