Acom Digital

BACKGROUND

Please describe your company and position.

I am a Director of Charlie Paige

Describe what your company does in a single sentence.

We sell women's fashion.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acom Digital to accomplish?

• Assist us in building a Shopify site

SOLUTION

How did you find Acom Digital?

Referral

Why did you select Acom Digital over others?

Referred to me

How many teammates from Acom Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acom was engaged to design and develop a fully custom Shopify website tailored to our brand and ecommerce needs. The project included end-to-end services from initial strategy through to launch, ensuring a user-friendly, conversion-focused online store that was optimized for performance and scalability.

Project scope and deliverables included:

Custom Shopify theme design and development based on brand guidelines
Homepage, product, collection, and cart page layouts built for seamless UX
Mobile-responsive design for optimized performance across all devices
Product catalog setup, including importing and organizing product data
App integration and configuration for reviews, email marketing, subscriptions, etc.
Shopify settings configuration, including taxes, shipping, payments, and domains
Basic SEO setup, including metadata and optimized URL structures
Training and documentation for the client’s internal team to manage the store
Post-launch support for bug fixes and minor adjustments
This comprehensive approach allowed the client to go live with a professionally designed Shopify storefront that reflects their brand, supports customer engagement, and is built to scale.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the launch of the new Shopify site, the client experienced notable improvements across key performance indicators:

+35% increase in conversion rate within the first three months
+50% growth in mobile transactions, driven by optimized responsive design
Faster site performance, with average page load times reduced by 40%
+60% increase in average session duration, indicating improved engagement
+25% growth in email list signups through integrated lead capture forms
Reduction in customer service inquiries, due to improved site navigation and clear product info
Seamless operational handoff, allowing the client’s team to manage products and orders confidently
These results reflect not just a successful site build, but a well-executed strategy that delivered both immediate impact and long-term value.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team from Acom was outstanding from start to finish. Their communication was consistent, transparent throughout the entire build. We always knew what to expect and when—and if anything shifted, they let us know right away with thoughtful solutions.

Their team was organized and on track providing visibility into progress. Weekly check-ins kept us aligned, and we appreciated how responsive and collaborative they were when it came to feedback, revisions, and last-minute adjustments.

Most importantly, they delivered everything on time and within scope, without compromising on quality. Their ability to balance technical execution with a smooth and professional process made the entire experience stress-free and efficient.

What was your primary form of communication with Acom Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive things about working with Acom] was their incredible patience and willingness to guide us through the Shopify platform. As this was our first time using Shopify, we had a lot of questions and they always took the time to explain things clearly. Their team made sure we understood how everything worked, from managing products to processing orders, and gave us the confidence to run our store independently after launch. Their support went above and beyond expectations.

Are there any areas for improvement or something Acom Digital could have done differently?

We were happy with the experience.

BACKGROUND

Please describe your company and position.

I am the Creative Director of Franklin Audio

Describe what your company does in a single sentence.

We design and manufacture music recording equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acom Digital to accomplish?

• Higher conversions
• More professional website to reflect brand growth

SOLUTION

How did you find Acom Digital?

Referral

Why did you select Acom Digital over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Portfolio work

How many teammates from Acom Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to upgrade from our basic free Shopify theme to a higher performing paid theme with custom UX and design elements to reflect our growing brand. We were seeking recommendations around best practices in UX, UI and content for the new site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed upgrade to new theme with expanded product pages and home page content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were always delivered on time and the process and timeline were carefully and clearly delineated from the start. Reports of hours spent were regularly given with clear breakdowns of work done. The team responded to our needs very well and always explained the details and work associated with our requests so that we understood the implications of our requests.

What was your primary form of communication with Acom Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Acom Digital team was happy to collaborate on design aspects and accommodated our requests at every turn. Very easy to work with, flexible and amenable, and very clear communicators.

Are there any areas for improvement or something Acom Digital could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the Founder of ORXATA Jewelry

Describe what your company does in a single sentence.

Producing and selling online one-of-a-kind fine jewelry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acom Digital to accomplish?

• Optimize site speed
• Improve the UX

SOLUTION

How did you find Acom Digital?

Referral

Why did you select Acom Digital over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Acom Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work for Orxata (Shopify Store Setup and Customization): 

1. Theme Selection and Design Approval:
   1. We selected a suitable Shopify theme that perfectly aligns with our Orxata brand identity.
   2. The design phase included a collaborative approval process, ensuring that the visual and functional aspects met our expectations.
2. Development Phase:
   1. Implemented the approved website design and functionality.
   2. Integrated necessary e-commerce tools to enhance user experience.
   3. Developed a comprehensive system for managing and showcasing jewelry products.
   4. Set up product categorization and variability.
   5. Configured the shopping cart and checkout process.
   6. Integrated payment and shipping options.
   7. Configured the site to support two languages, catering to a broader audience.
   8. Implemented basic SEO practices.
3. Testing and Quality Assurance:
   1. Conducted thorough testing to ensure the site’s functionality, and performance.
   2. Fixed any issues.
4. Deployment:
   1. Successfully deployed our Shopify store in a live environment.

Summary of key deliverables:

• The main goal was achieved - to create a visually appealing, user-friendly and fully functional Shopify store that embodies the elegance and uniqueness of Orxata brand.
• The team implemented everything we needed, from design to development and launch of the store live.
• We discussed all the phases with the team and were happy with the project management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Orxata Shopify store project resulted in tangible improvements in user engagement, sales performance, and online visibility. The streamlined design and enhanced functionality led to a significant decrease in bounce rate and an increase in average session duration, indicating a more engaging user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach adopted by the team was commendable. They consistently met deadlines and delivered items according to the agreed-upon schedule. Their responsiveness to our needs was impressive, as they promptly addressed any queries or concerns we raised throughout the project. Their proactive communication and willingness to accommodate our requirements ensured a smooth and efficient collaboration process.

What was your primary form of communication with Acom Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was their attention to detail and creativity in customizing the design and functionality of the website. They not only met our expectations but exceeded them.

Are there any areas for improvement or something Acom Digital could have done differently?

Even though Acom demonstrated exceptional expertise and dedication during the development of our Shopify store, there are things they could have improved. In our opinion, more frequent communication about the project's progress could help manage expectations and ensure consistency between both parties.

BACKGROUND

Please describe your company and position.

I am the CEO of a design company 

Describe what your company does in a single sentence.

My Studio is a creative space — a humble multi-disciplinary design studio with a focus on Art Direction & Digital Design.

We work with visual concepts in any form to create experiences that improve surroundings.

We pride ourselves in being simple, clear and to the point. We thrive on problems treating them as opportunities, extracting everything essential to create carefully thought out contemporary design solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acom Digital to accomplish?

• Develop a Shopify E-commerce Store from Scratch
• Integrate Payment Gateways and Shipping Services
• Optimize Site Loading Speed
• Integrate Shopify with Marketplaces (Amazon, eBay)
• Customize Shopify Theme

SOLUTION

How did you find Acom Digital?

• Referral
• Clutch Site

Why did you select Acom Digital over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Acom Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We used Acom Digital's expertise in Shopify e-commerce development to create a big e-commerce platform:

Key Deliverables:

• Fully Functional Shopify Store

A custom-designed e-commerce platform that meets all branding and functionality requirements, optimized for desktop and mobile users.

• Comprehensive Product Catalog

Imported and configured a complete product catalog with detailed product pages, high-quality images, and categorization for easy navigation.

• Integrated Payment and Shipping Solutions

Multiple payment gateway integrations for global transactions, and shipping logistics setup to support real-time rate calculations and tracking.

• Advanced User Interface & Features

Custom UX/UI design, advanced product filtering, search functionality, and features such as abandoned cart recovery, customer reviews, and loyalty programs.

• Third-Party App Integrations

Integration of marketing and customer engagement tools, including email marketing, customer reviews, social media, and chat support.

• Testing Reports and Quality Assurance

Complete QA documentation showing the results of functional, load, and compatibility testing, ensuring the platform’s reliability.

• Training Materials and Documentation

User guides and training sessions provided to the client’s team for efficient store management, covering daily operations, product management, and customer service processes.
By delivering these key features and services, Acom Digital ensured that the Shopify e-commerce platform was robust, scalable, and well-suited to support the client’s business growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here are the measurable outcomes from the project that demonstrate progress or success:

• Increased Sales Revenue: The new Shopify platform resulted in a 30% increase in sales within the first six months, demonstrating improved customer experience and higher conversion rates.
• Higher Conversion Rate: The optimized UX/UI design and streamlined checkout process led to a 25% improvement in the overall conversion rate, indicating that more visitors completed their purchases.
• Reduction in Cart Abandonment: Through the implementation of abandoned cart recovery emails, there was a 15% decrease in cart abandonment, which translated directly into increased completed sales.
• Growth in Organic Traffic: SEO optimization of product pages and blog content led to a 40% increase in organic traffic, improving brand visibility and attracting more visitors through search engines.
• Faster Page Load Times: Optimizations resulted in a 50% reduction in average page load time, significantly enhancing user experience and decreasing bounce rates.
  Increased Average Order Value (AOV): By integrating upselling and cross-selling features, the platform experienced a 20% increase in average order value, boosting the overall profitability per customer.
• Higher Customer Retention Rate: The loyalty program and personalized email marketing led to a 15% improvement in customer retention, ensuring more repeat purchases and long-term customer relationships.
• Improved Mobile Conversion Rate: Enhancing the mobile experience increased the mobile conversion rate by 35%, reflecting better accessibility for users on smartphones and tablets.
• Expansion to New Markets: Integration of multicurrency support and third-party marketplaces (like Amazon and eBay) enabled 20% growth in sales from international customers, expanding the client’s market reach.

These outcomes clearly demonstrate the project's success in driving sales, enhancing user experience, and improving customer engagement metrics, leading to overall business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acom Digital demonstrated excellent project management by delivering key milestones on schedule and maintaining open communication throughout the project.

They were highly responsive to our needs, quickly adapting to any changes or new requirements, which ensured a smooth development process and successful project completion.

What was your primary form of communication with Acom Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Acom Digital was their deep expertise in Shopify development combined with their creative approach to custom design solutions. Their ability to balance technical precision with user-focused design truly set them apart, delivering a platform that was both highly functional and visually compelling.

Are there any areas for improvement or something Acom Digital could have done differently?

We are enjoying everything they do so far.

BACKGROUND

Please describe your company and position.

I am the COO of a web development company

Describe what your company does in a single sentence.

our company is engaged in website development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acom Digital to accomplish?

• development of a corporate website

SOLUTION

How did you find Acom Digital?

Referral

Why did you select Acom Digital over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Acom Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

design and development of a 6-page corporate website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

a ready-made website on live

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always responded in a timely manner.

What was your primary form of communication with Acom Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

quality and speed

Are there any areas for improvement or something Acom Digital could have done differently?

did not notice

BACKGROUND

Please describe your company and position.

I am the CEO of Geschenkpost

Describe what your company does in a single sentence.

We sell magic candles with a hidden message inside.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acom Digital to accomplish?

• Development of the corporate website
• UX/UI Design

SOLUTION

How did you find Acom Digital?

Referral

Why did you select Acom Digital over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Acom Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acom haș designed our corporate Website on Shopify. Including a quite detailed ordering-process. Design, UX and UI was part of the project. They delivered the finalized website within a very short period of time. A lot of work, done very efficient, in an amazing quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had significant higher traffic and sales after launching the new website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very reliable and always on time. We had many special wishes that were delivered on point. The team was always patient and motivated. Great experience!

What was your primary form of communication with Acom Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The fast and high quality work. The team responded with agility and consistency and held fixed timelines on point.

Are there any areas for improvement or something Acom Digital could have done differently?

I was fully satisfied with our partnership.

BACKGROUND

Please describe your company and position.

I am the Director of Mighty Site

Describe what your company does in a single sentence.

Ecommerce design & development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acom Digital to accomplish?

• Shopify stores development and maintenance

SOLUTION

How did you find Acom Digital?

Clutch Site

Why did you select Acom Digital over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Acom Digital were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Maintenance and support of existing client's stores
2. Development of new custom features.
3. New headless storefront based on Shopify Hydrogen/Oxygen

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We relaunched my client's store using a new theme. The client is happy, metrics are growing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acom Digital offers some of the best project management services I've ever seen. Always on time and on point.

What was your primary form of communication with Acom Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Upfront communication, sense of project ownership.

Are there any areas for improvement or something Acom Digital could have done differently?

We have improved QA flow together.

BACKGROUND

Please describe your company and your position there.

I am the Head of Engineering for a venture-backed Biomedical startup

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Acom Digital, and what were your goals?

The market for software engineers has been red hot in 2022, with our recruitment efforts failing to find the correct candidates. Instead of hiring in-house talent, Acom provided a team of developers to make a custom graphical user interface for one of our products.

SOLUTION

How did you select this vendor and what were the deciding factors?

Cost and reputation

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project is confidential, but involved developing a windows application using gRPC & Python.

How many people from the vendor's team worked with you, and what were their positions?

We worked with the managing partner, the CTO, and a project manager. Many other developers worked behind the scenes on this project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered a product that matched specifications a month early. Fantastic results.

Describe their project management style, including communication tools and timeliness.

Communication was transcontinental, with our team being located in Boston, Houston, and San Francisco; their team was in Europe. Zoom calls were early in the morning, but most meaningful communication occurred over Slack and Github.

What did you find most impressive or unique about this company?

They were very responsive despite the time zone difference, and their results came remarkably quickly.

Are there any areas for improvement or something they could have done differently?

No. Looking forward to engaging again in the future.