Accounts and Legal

BACKGROUND

Please describe your company and your position there.

We're a digital marketing & general marketing firm. I'm the director & marketing manager. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accounts and Legal?

To help us with managing the books/accounts. And submit all the necessary info to HMRC and pay taxes on time.

What were your goals for this engagement?

Our goal was to pay taxes on time, get tax rebates and navigate the general tax laws.

SOLUTION

How did you select Accounts and Legal?

Came across them via google when I was searching for a company that dealt with online companies.

Describe the engagement in detail.

Had a chat with a lady from the company, I explained my situation, described my needs and she proceed to help me with the onboarding since they were able to help me with my needs.

Describe their billing or cost structure.

First month was really low, after that its been around £120/month. Fair price for the service I get.

What was the team composition?

Mainly dealing with 1 guy from the firm, though I of course have access to other experts within their firm.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Happy with the results, I've been able to keep track of everything I owe HMRC and get VAT refunds on time.

How effective was the workflow between your team and theirs?

Generally very easy to communicate with the firm, they normally reply to my emails within 1 day.

What did you find most impressive about this company?

The consistency of the service was impressive.

Are there any areas for improvement?

Nope. Perhaps offer an affiliate marketing program so I can recommend the firm to my peers in return for a commission.

BACKGROUND

Please describe your company and your position there.

Director of Ultamodan

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accounts and Legal?

bookeeping

What were your goals for this engagement?

complete bookeeping

SOLUTION

How did you select this vendor?

online search

Describe the engagement in detail.

phonecalls and emails to discuss accounts

Describe their billing or cost structure.

£300 per month

What was the team composition?

an accountant

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

absolutely zero results

How effective was the workflow between your team and theirs?

emails

What did you find most impressive about this company?

nothing

Are there any areas for improvement?

The worst experience ever. I have been waiting for 5 months and have not had anything completed by this company. I have lodged a complaint of which nothing resulted. I have paid over £1500 and have absolutely NOTHING to show for it. Stay well away from this company unless you want to be ripped off and not have your emails/phonecalls responded to.

The worst part of it was all the time I wasted following up in order to get something done. They told  me it would and I was left without being able to have the ability to financially manage my books for the past 4 months. They're totally unprofessional.