Zaengle

BACKGROUND

Please describe your company and position.

I am the Software Engineering Manager of Relias

Describe what your company does in a single sentence.

Relias provides online education, training, and compliance solutions for healthcare and human services organizations to improve clinical outcomes and workforce performance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zaengle to accomplish?

• Improve Accessibility
• Improve Content Management Experience
• Critical Launch Date

SOLUTION

How did you find Zaengle?

Referral

Why did you select Zaengle over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Zaengle were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After working with Zaengle on a previous project, Relias hired Zaengle to migrate Nurse.com to Craft CMS to meet a fixed launch date. The project included implementing new designs that we developed in-house, automated content migration from WordPress to Craft for nearly 2,000 blog posts, meeting accessibility standards, and assisting our in-house development team with the Vue.js portion of our web app rebuild, which ran in parallel with the Craft CMS project. After launch, we engaged with Zaengle to provide ongoing feature development and maintenance support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully met our original launch deadline, which was critical to aligning with a broader marketing timeline. The automated migration of nearly 2,000 blog posts from WordPress to Craft CMS was completed with high fidelity and minimal post-launch issues. Since launch, we’ve worked closely with our marketing team to refine their admin workflows, and we’ve seen a noticeable improvement in their reported user experience as well as a measurable decrease in the number of support requests and frustrations related to content management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zaengle’s project management has been outstanding. Their Director of Operations, Patrick, has acted as both project and product manager, participating in all of our standups and refinement sessions. He works closely with our internal PM, QA team, and developers to clarify requirements and ensure timely—and often early—delivery of features that meet our standards. Communication has been seamless; they’re incredibly responsive on Slack and always willing to jump on a Teams call when needed. Their collaborative approach has made them feel like a true extension of our internal team.

What was your primary form of communication with Zaengle?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Zaengle truly lives out their motto, “Be Nice. Do Good.” in every aspect of their work. Their communication is consistently thoughtful, clear, and proactive, and they deliver features with a high level of care and precision. What stands out most is their honesty and calm professionalism—they offer candid recommendations without being pushy and surface potential issues without drama. Over time, they’ve become more than just a vendor; we see them as part of our team and genuinely enjoy collaborating with them.

Are there any areas for improvement or something Zaengle could have done differently?

At this time, we don’t have any areas for improvement to suggest. Zaengle has consistently met or exceeded our expectations across all aspects of the engagement.

BACKGROUND

Introduce your business and what you do there.

I'm the CTO of NEP Services, an IT services company. We provide fundraising, web development, software, and media management solutions for emergency responders, unions, and nonprofits, helping them strengthen their organizations through technology, strategic communications, and brand building.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zaengle?

We needed a highly capable and trustworthy development partner for a long-term, custom software project.

SOLUTION

What was the scope of their involvement?

Zaengle helped us design and build a custom SaaS platform from the ground up. Our goal was to create a scalable, secure system tailored to nonprofits and first responder organizations — one that could handle everything from member management and invoicing to complex data reconciliation and permissions-based dashboards. We needed a partner who could not only execute technically but also help us think through long-term architectural decisions, user experience, and future-proofing the platform as we scaled. Zaengle played a core role in turning that vision into reality.

Zaengle handled full-stack development for our custom SaaS platform over the course of three years. The scope of work included backend architecture, frontend development, API integrations, and ongoing feature enhancements. They helped us build a modular, secure system that supports thousands of users across nonprofit and union organizations.

Some of the main deliverables included:

• A dynamic member management system with tiered permissions and role-based access.
• A custom invoicing engine integrated with Stripe Connect for payment processing and revenue sharing.
• Complex data reconciliation tools to compare records from multiple sources and flag discrepancies.
• Dashboards tailored to different user types (e.g., admins, resellers, and members).
• A scalable backend with clean, testable code and thorough documentation.
• Ongoing support, optimization, and refactors as the platform evolved.

Zaengle also collaborated closely with our internal team, ensuring a smooth handoff and transparent sprint-based workflow throughout the engagement.

What is the team composition?

Over the course of the project, we worked with a core team of 3–5 people from Zaengle at any given time. This typically included a technical lead, backend and frontend developers, and occasionally a project manager or designer depending on the phase we were in. The team was lean but highly effective, and they scaled their involvement based on the complexity and needs of each sprint.

How did you come to work with Zaengle?

We found Zaengle through a referral. Our team was looking for a highly capable and trustworthy development partner for a long-term, custom software project. A trusted colleague in the nonprofit tech space had worked with Zaengle and spoke very highly of their technical expertise and integrity, which led us to initiate a conversation. After the initial call, we were confident they would be a great fit — and that turned out to be absolutely true over the three years we worked together.

What is the status of this engagement?

We started working with Zaengle in 2018, and our collaboration continued for several years as the platform evolved. The formal contract ended sometime in 2023, after we completed all major milestones and transitioned the product fully in-house.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our work with Zaengle resulted in the successful launch of NEP Connect, our first custom software application built to manage membership for public safety organizations. It was a foundational platform for our company, and measurable outcomes included:

• Launch of a fully operational membership management system used by police and firefighter unions nationwide.
• Digitization of previously manual processes like dues tracking, contact updates, and member records.
• Support for hundreds of organizations and tens of thousands of active and retired members.
• Streamlined admin workflows that significantly reduced time spent on member updates and reporting.
• A secure and scalable infrastructure that gave us a strong foundation to build future SaaS offerings.

How did Zaengle perform from a project management standpoint?

Zaengle’s project management was organized, transparent, and collaborative. They used a sprint-based approach that kept progress steady and made it easy to prioritize changing needs over the course of the project. Communication was always clear, and they were quick to adjust timelines or scope when unexpected challenges came up.

While we did have some shifting timelines — as is often the case with complex, evolving software — they were always upfront about trade-offs and worked closely with us to find the right balance between speed and quality. Overall, they were reliable partners who took ownership of their work and truly cared about delivering a thoughtful, well-built product.

What did you find most impressive about them?

What stood out most about working with Zaengle was their thoughtful, mission-aligned approach to development. They weren’t just coders executing a spec — they genuinely cared about the impact of the product we were building and consistently made recommendations that aligned with our users’ needs and values.

Their team brought a rare mix of technical excellence, design sensibility, and user-centered thinking. They asked smart questions, challenged assumptions when needed, and delivered clean, scalable code we could build on for years. It felt like having a true partner rather than just a vendor.

Are there any areas they could improve?

One area for improvement would be pacing and long-term planning during multi-year development. While Zaengle was always collaborative and communicative, there were times when deeper roadmap alignment or more proactive planning could have helped us avoid some scope drift and last-minute pivots.

That said, they were always open to feedback and quick to adjust when needed. The relationship felt like a true partnership, and any bumps in the road were handled with professionalism and care.

BACKGROUND

Introduce your business and what you do there.

The Scottish Rite, Northern Masonic Jurisdiction is an appendant body of Freemasonry that offers Master Masons a deeper exploration of Masonic teachings through 29 additional degrees, focusing on personal growth, ethics, and service to humanity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zaengle?

We were seeking a complete update for the next-gen website for the Scottish Rite NMJ.

SOLUTION

What was the scope of work done?

Zaengle reviewed the architecture and build of our previous site. Taking our extensive discussions and features into consideration, we began to collectively establish some key milestones and tasks involving their team, our internal information systems team, and our website team. We maintained this general framework of communication and project management since we first established a working relationship with the Zaengle team.

During discovery, we reviewed the overall site map and how this would interface with our internal member management system. We were also able to discuss many of the content management features that our web team would be able to use to further streamline their day-to-day content entry. Through all of this, we were able to set clear goals and deadlines and stay relatively on track through multiple teams, which really helped make the process as stress-free as possible.

What is the team composition?

We worked with 4–6 teammates from Zaengle at various stages throughout the project.

How did you come to work with Zaengle?

We found Zaengle during a search for reputable Craft CMS developers. Their team really impressed us; they were personable and knowledgeable. We came to them with some rather large and complex issues, and they were able to address possible solutions as to how we might approach them in the final build.

What is the status of this engagement?

Our latest build started in Fall 2021 and was wrapped up in early 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We ended up with a final build that integrated our member system seamlessly to allow members to access the public-facing part of our site as well as enter the member portal to access and manage their personal profile, payments, activities, and so forth. Members love the ease and simplicity of the site. As had been discussed with the Zaengle team, the website for the Scottish Rite NMJ is extremely large and complex, and members found it easy to navigate and find the relevant content as well as be able to access the member portal easily.

How did Zaengle perform from a project management standpoint?

Their project management was excellent. Patrick (Project Manager) has consistently demonstrated top-tier communication and responsiveness and has gone above and beyond throughout the tenure of our relationship with them. Project managers from both teams primarily communicated through a shared Slack channel.

What did you find most impressive about them?

Zaengle has always delivered as promised. We never once had the thought or concern of whether or not something could be accomplished. We knew that their timelines were solid, and they have not let us down.

Are there any areas they could improve?

No, there’s nothing I can think of.

BACKGROUND

Please describe your company and position.

I'm an executive at Open Space Institute

Describe what your company does in a single sentence.

Since 1974, the Open Space Institute has protected land for people, wildlife, clean air and water, vibrant communities, and a healthy planet.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zaengle to accomplish?

• Ongoing website development and maintenance

SOLUTION

How did you find Zaengle?

Not sure - before my time

Why did you select Zaengle over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Zaengle were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For several years, OSI has worked with Zaengle to provide ongoing maintenance and development for our (very large!) website. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Zaengle has given us invaluable guidance and very timely support on the regular maintenance and updates/upgrades for our website. They have consistently been wonderful to work with--very knowledgeable, accessible, and responsive. Additionally, they are good at helping our not-very-tech-savvy staff understand what projects are needed and when, and they always look into any issues that crop up immediately, even if issues are with third-party software. Beyond those benefits, their staff has been wonderful to work with--friendly and smart. They have also figured out many creative ways to make needed site updates and implement projects happen while still fitting within our budget limitations. We are very happy to work with them and highly recommend them!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zaengle is always wonderfully timely. We've never had an issue with timing or responsiveness to urgent situations. They've been a true partner to our team, working shoulder-to-shoulder with us to figure out solutions and upgrades on timelines and budgets that work for us. 

What was your primary form of communication with Zaengle?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their mission of working with organizations that "do good" is great--we love that. Their staff really shines--we know we're in good hands with Zaengle!

Are there any areas for improvement or something Zaengle could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the Senior Manager, Web Development and User Experience of Artis—Naples

Describe what your company does in a single sentence.

Southwest Florida’s home for the visual and performing arts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zaengle to accomplish?

• website development

SOLUTION

How did you find Zaengle?

Online Search

Why did you select Zaengle over others?

I looked at their code. Best practices and an emphasis on security.

Describe the scope of work in detail. Please include a summary of key deliverables.

Project direction and web development of our enterprise e-commerce platform, including full-stack code and CMS.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launch, our website traffic increased 115% over the previous year, and successful checkouts increased 85%. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We eperienced agile project management, delivered with a positive attitude. Working with Zaengle makes any inevitable project complications seem like not such a big deal rather than a crisis. 

What was your primary form of communication with Zaengle?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Zaengle team delivered a platform that is both flexible and extensible. It has also lasted years beyond our expected life cycle, which makes our website more of an investment rather than an expense.

Are there any areas for improvement or something Zaengle could have done differently?

Zaengle has literally never failed us.

BACKGROUND

Please describe your company and position.

I am the Vice President of a nonprofit organization.

Describe what your company does in a single sentence.

Non-profit organization.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zaengle to accomplish?

• Build Websites

SOLUTION

How did you find Zaengle?

Referral

Why did you select Zaengle over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Zaengle were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Multi-page website built on craft CMS for lead capture and press release management. Ongoing website maintenance, web security, and business consulting related to digital architecture and API integrations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Schedule: Project was completed on time
2. Budget: There were no cost overruns
3. Reliability: Our site has not experienced downtime or any other negative user experiences

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zaengle has a great project manager who provides timely updates and is very responsive to requests and ideas. He understands the customer and is very efficient with the customer's time.

What was your primary form of communication with Zaengle?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great culture fit. High integrity individuals and company. The level of trust is what you want in a business relationship - if they tell me something, I can believe it.

Are there any areas for improvement or something Zaengle could have done differently?

I was completely satisfied with the project.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of The Comprehensible Classroom

Describe what your company does in a single sentence.

The Comprehensible Classroom equips language teachers with training and resources that are proven to foster language acquisition.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zaengle to accomplish?

• Improved Shopping Experience
• Increased Conversions
• District Buying

SOLUTION

How did you find Zaengle?

Referral

Why did you select Zaengle over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Zaengle were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Zaengle to completely overhaul our website, fully re-platforming our blog and content system, a new e-commerce solution, and complete content migration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Zaengles helpfulness and attention to detail exceeded our expectations; the results could not have been better as we rolled out the new platform. Customers loved how easy everything was, and we saw significant revenue increases.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time; weekly updates were provided, clearly outlining what was accomplished in the past week and what was planned for the next week of work.

What was your primary form of communication with Zaengle?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Zaengle thought through problems more than we did. As we begin to test things, we really appreciate the attention to detail and care put into little features. Communication was also stellar.

Are there any areas for improvement or something Zaengle could have done differently?

No, not that I can think of!