Customs Brokerage & Customs Clearance Service

3SIXTY5 FREIGHT AND CUSTOMS PTY LTD Australia’s most versatile Customs Brokerage & Customs Clearance Service, adhering to stipulated custom compliances and accreditations. Our strategic association with international freight forwarders and customs brokerages allows our clients to avail a wide range of state-of-the-art, tailor-made Customs & freight services in a timely and cost effective manner.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
2 - 9
Locations
Surry Hills, Australia
Year founded
Founded 2020

Service Lines

Customs brokerage: 60%
Air Freight: 20%
Ocean Freight: 10%
Logistics & Supply Chain Consulting: 5%
Warehousing & Distribution: 5%

No Focus Areas have been added yet…

Industries

Automotive: 30%
Consumer products & services: 30%
Manufacturing: 30%
Other industries: 10%

Clients

Small Business (<$10M): 80%
Midmarket ($10M - $1B): 20%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 4.8 /5

What Clients Have Said

365 Freight and Customs PTY LTD offers cost-effective services with transparent pricing, as indicated by clients spending $20,000–$30,000 AUD monthly. Their proactive support and reliability enhance the overall value for cost, making them a trusted partner in freight and customs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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365 Freight and Customs PTY LTD Review Insights

Overall Review Rating

5.0

Quality 4.7
Schedule 4.8
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Personalized Attention

Clients valued the personalized attention from the company's director and owner, which contributed to a positive and supportive experience.
Reliable and Trustworthy

365 Freight and Customs PTY LTD is seen as a reliable partner, managing shipments effectively and delivering on promises. Clients felt reassured and worry-free throughout the process.
Potential for Automation

One client suggested the implementation of an automated tracking system to improve efficiency further. This indicates an area for potential enhancement.
Proactive and Transparent

Clients appreciated the proactive approach and transparency in discussions, which helped in setting clear expectations and avoiding surprises.
Effective Project Management

Clients praised the company's organized workflow and timely updates. Regular communication through emails and phone calls ensured clients were informed of any delays or changes.
Industry Expertise

The company demonstrated strong expertise in customs clearance and freight forwarding, effectively handling complex import restrictions and ensuring smooth delivery processes.

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365 Freight and Customs PTY LTD Reviews

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Business Consulting
Less than $10,000
November 2021

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their willingness to help amidst all my issues and their actions reciprocated the same which I felt most impressive."

Nov 19, 2021

Product Technical Manager, Construction Company

Arjun PJ

Other industries
Sydney, Australia
1,001-5,000 Employees
Online Review
Verified

A construction company partnered with 365 Freight and Customs PTY LTD for freight forwarding services. The team delivered door to door about the client's personal goods overseas.

365 Freight and Customs PTY LTD handled the client's package well and kept them updated throughout the delivery process. The client was impressed by how the team managed their goods, delivered what was agreed and promised.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Technical manager of a construction supplies company that specialises in aggregates and concrete.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 365 Freight and Customs PTY LTD?

I was looking to bring personal goods from overseas that require special attention due to restrictions on import.

SOLUTION

How did you select this firm and what were the deciding factors?

The customer service, honest upfront and transparent discussions, cost effective and proactive service distinguished them from others

Describe the project in detail and walk through their service package.

The service package included door to door package no hidden or extra costs.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was Kumar - Owner of the company and he was friendly and supportive.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

They took over all responsibility and handling and i was worry free as soon as i handed over the details. I was rest assured that my goods will be delivered and was able to focus on my other tasks. They kept me updated through out the process and not having to follow up. Great service.

How effective was the workflow between your team and theirs?

Communication was very effective and never had to follow up. They never missed my calls at any time of the day and had prompt answers to the questions i had.

What did you find most impressive or unique about this company?

Their willingness to help amidst all my issues and their actions reciprocated the same which I felt most impressive. They walked their talk.

Are there any areas for improvement or something they could have done differently?

Not that i can think of at this stage - overall was very satisfied with choosing this company.

RATINGS

5.0

"Best service and a great company"

Business Consulting
$200,000 to $999,999
Oct. 2021 - Ongoing

5.0

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"It's hard to find a prompt and reliable provider in this industry, but their team is an exception."

Nov 10, 2021

Director, FRESH JASMINES

Manimaran Palaniappan

Other industries
Australia
1-10 Employees
Phone Interview
Verified

365 Freight and Customs PTY LTD handles custom clearance and freight forwarding for an importing company's products. They manage their tracking, packing, and delivery pipelines and offer shipping insurance.

The team's standout organization and delivery skills continue to reward the client with seamless and up-to-date shipment schedules. 365 Freight and Customs PTY LTD provides dedicated customer service and furthers the collaboration's success with their transparency and attentiveness.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of FRESH JASMINES, an importing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 365 Freight and Customs PTY LTD?

We needed help with customs clearance and freight forwarding.

SOLUTION

What was the scope of their involvement?

365 Freight and Customs PTY LTD acts as our destination agent and handles the customs clearance for our imported goods. As part of managing our weekly end-to-end freight shipment, they're in charge of tracking, packing, and delivering our products to designated locations. Additionally, they offer shipping insurance to ensure the security of our items.

What is the team composition?

My main point of contact is their director.

How did you come to work with 365 Freight and Customs PTY LTD?

365 Freight and Customs PTY LTD's team was referred to us.

How much have you invested with them?

We spend $20,000–$30,000 AUD (approximately $15,000–$22,000 USD) each month.

What is the status of this engagement?

Our ongoing engagement with their team commenced in October 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

365 Freight and Customs PTY LTD is a reliable partner that keeps our shipment deliverables up-to-date and well-managed.

How did 365 Freight and Customs PTY LTD perform from a project management standpoint?

We communicate via email and phone calls. They have a prompt and organized workflow — they notify us of any potential delays and keep us updated with weekly spreadsheets. We can always count on 365 Freight and Customs PTY LTD to address our needs and answer our calls.

What did you find most impressive about them?

It's hard to find a prompt and reliable provider in this industry, but their team is an exception.

Are there any areas they could improve?

They can consider deploying an automated tracking system — apart from that, we haven't had any issues with their performance and processes.

Do you have any advice for potential customers?

I recommend working with them.

RATINGS

5.0

Business Consulting
$50,000 to $199,999
Apr. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"They are proactively engaged!"

Nov 19, 2021

Director, RawGrain Pty Ltd

Ansar Imran

Other industries
Shepparton, Australia
1-10 Employees
Online Review

365 Freight and Customs PTY LTD provides procurement logistics for a food manufacturing company. They handle everything from custom clearance to the supplier delivery of the client's goods.

Thanks to 365 Freight and Customs PTY LTD, the client saves time in handling the logistics. The team is proactive in taking action for the client's procurement processes as their collaboration goes on.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Manufacturing food products/ position in the company director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 365 Freight and Customs PTY LTD?

Assisting in imports of manufacturing plant, custom clearance and delivery

SOLUTION

How did you select this firm and what were the deciding factors?

Very proactive

Describe the project in detail and walk through their service package.

Took most of the headache in assisting with all the documentation, organising delivery to and from overseas port also from Sydney Port to plant site, direct communication with supplier

How many resources from the vendor's team worked with you, and what were their positions?

All resources were available in assisting

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Time saving

How effective was the workflow between your team and theirs?

Quick to jump on the assignment

What did you find most impressive or unique about this company?

They are proactively engaged!

Are there any areas for improvement or something they could have done differently?

RATINGS

5.0

Showing 1-3 of 3 Reviews

Locations (2)

2 Foster St Surry Hills, Australia 2010

2 - 5

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Customs Brokerage & Customs Clearance Service

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

365 Freight and Customs PTY LTD Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Personalized Attention

Reliable and Trustworthy

Potential for Automation

Proactive and Transparent

Effective Project Management

Industry Expertise

Reviews mentioning:

365 Freight and Customs PTY LTD Reviews

Freight Forwarding for Construction Supply Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customs Clearance & Freight Forwarding for Importing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Procurement Logistics for Food Manufacturing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Locations (2)

Additional Connections

365 Freight and Customs PTY LTD

Customs Brokerage & Customs Clearance Service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

365 Freight and Customs PTY LTD Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Personalized Attention

Reliable and Trustworthy

Potential for Automation

Proactive and Transparent

Effective Project Management

Industry Expertise

Reviews mentioning:

365 Freight and Customs PTY LTD Reviews

Freight Forwarding for Construction Supply Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customs Clearance & Freight Forwarding for Importing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Procurement Logistics for Food Manufacturing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Location

Locations (2)

Contact

Connections

Additional Connections