Evince Development (EvinceDev Inc.)

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a business with an e-commerce website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evince Development?

I wanted to reconfigure my website as it wasn’t really popular. I needed a partner to manage the development and integration of features into the platform.

SOLUTION

What was the scope of their involvement?

Evince Development rebuilt my e-commerce website. We had the framework of the platform, which was developed using nopCommerce. Advising my vision, they told me when my ideas would be time- or cost-consuming. Their team worked on checkout and catalog pages as well as integrated specific features correlated with my products. They redesigned the front-end of the platform, helping with widgets, pictures, and banners. Now, Evince Development supports the design and automation of email as well as newsletter templates. Whenever a challenge comes up or any changes need to be made, I contact their team immediately.

What is the team composition?

Mainly, I’ve communicated with Rob (Business Manager, Evince Development) who’s amazing. He’s always there to help and his attention to details has a good impact on how the projects are executed. Usually, between 3–4 people with different specialties work on my project. The main web developer who assisted in my recent project is Kinjal (Software Developer, Evince Development), who is professional, punctual and always supportive, and Bhavika (Senior UI/UX Designer, Evince Development) and Abhishek’s (Lead Designer, Evince Development) services are much appreciated as well. Evince Development handles tasks concerned with the configuration of the website.

How did you come to work with Evince Development?

I did some research and contacted several companies. I met with between 4–5 agencies but none of them felt dedicated to the project. It felt as if they just wanted the job. Evince Development had a good reputation. Their team was not only familiar with nopCommerce but also took the time to sit and explain their ideas with me. They really cared about my project.  

How much have you invested with them?

So far, I’ve spent around $5,000 with Evince Development.

What is the status of this engagement?

We began the collaboration in January 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Customers have responded positively to the website, saying it provides an easy experience. The platform functions smoothly. Evince Development is always ready to solve challenges, reconfigure, and try to improve the site. Their team worries about results. They aren’t people that just want to get the job done. Evince Development has advised me against decisions that would be time- or money-consuming, which is rare. I feel like I have a team.

How did Evince Development perform from a project management standpoint?

Mostly, we’ve communicated by email and skype. The job was done, which is the best evidence of their efficacy. Whenever I’ve sent an inquiry or have needed help, Evince Development has responded promptly. It doesn’t feel like they’re an off-site partner because their team has followed my schedule. Maulik (CEO, Evince Development) takes the time to get to know each and every customer. He was present at the first one or two meetings to show that he is part of the team. They collaborate and do their best, working six days a week.

What did you find most impressive about them?

The collaboration has been centered around my business needs, which I didn’t feel with other vendors. Evince Development takes a personalized and professional approach toward collaboration. They’ve been committed to my success. Their team knows that I’m a small business owner and have taken the project with my step-by-step, separating them from competitors.

Are there any areas they could improve?

No, they couldn’t improve anything.

Do you have any advice for potential customers?

Ask for their opinion. As small business owners, we might want something our way but it’s good to hear their opinions. Evince Development has industry expertise and will provide genuine advice.

BACKGROUND

Please describe your company and your position there.

My company is a no-stress, professional mobile tire shop that keeps your day on track, by coming to your home or office to provide tire and tire related service

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Evince Development?

We have an E-commerce website with multiple integrations with tire suppliers, as well as third party software integrations that allow functionalities to make our online service simple and convenient

What were your goals for this project?

The goal was to completely redesign the front end and back end of the website on a completely new platform, in order to prepare for scaling via automations and better user experience

SOLUTION

How did you select this vendor?

A deep investigation was done to audit out several agency options, both in North America, and overseas. After having a terrible experience with a previous vendor overseas, we decided to be more careful and actually went to the Evince offices in India to further evaluate the team.

After a successful trip over the course of the week, we met with the owner/CEO and the core team while visiting the office, met with the technical leads, and discussed in detail the core requirements and overall goals of the project.

They hit the marks in competence, communication, and trust factor. Plus they are very friendly and even took us site seeing!

Describe the project and the services they provided in detail.

The project is quite large, so it was divided into 4-5 milestones.

We started with basic design layouts/mockups, then testing of core functions with 3rd party API's, and then refining for mobile/desktop responsive compatibility. Along the way we made several changes to the designs and improvements/edits to the functionalities.

The Evince team has been very accommodating to the changes and despite disruptions to the flow, they were willing to ultimately adapt to the new directions and able to progress as we continued to navigate changes.

What was the team composition?

Our project team has about 4 people at its core. We have a project manager, a lead developer, and 2 dedicated technical roles. For our last phase, we may increase the technical roles to accommodate increased workloads.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are currently closing in on our launch date. This launch will completely change the way we do business online. It will allow easier tire sales and service scheduling, automated administrative tasks, and even improve accounting. With these systems in place our ability to scale and progress will be increased considerably.

How was project management arranged and how effective was it?

The project was divided into several milestones each with individual goals and written expectations. Most weeks there is an online meeting via Skype with our Technical Lead Developer, as well as a weekly report on progress, next weeks actions, and any pending issues.

Email and Skype calls/chats are the primary mode of communications, as well as WhatsApp. Communications are prompt and despite time differences between North America and overseas, we are able to have quick efficient communication

What did you find most impressive about this company?

The team has strong attention to details and a strong work ethic. Working with 3rd party vendors and API's can be challenging, and they have done a great job on keeping things organized and looking out for quality control along the way.

Are there any areas for improvement?

Overall the team at Evince is great. I wonder if in the future developments we might use a tool like Slack to further streamline communications between our teams and 3rd party vendors to shorten timelines, assuming we can get our 3rd party vendors to agree to using Slack

BACKGROUND

Please describe your company and your position there.

I'm a co-founder and CEO of Rajdhani Hotels Chain. We operate in various cities all over India. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Evince Development?

We hired Evince Development to build a custom ERP system.

What were your goals for this project?

We wanted a system that could facilitate the daily management of hotel tasks. The system would be simplistic and easy for non-technical stakeholders to use. The ideal solution would have a seamless UX with high performance and scalability. The single system would have access to all of the required hotel chain modules.

SOLUTION

How did you select this vendor?

We reviewed data from over 50 top web and custom software development companies on Clutch (e.g. reviews, portfolio, experience, and technological implementation). After narrowing it down to the top 10, we filtered the firms through two more screening rounds. Then, we reviewed the top three companies and decided to choose Evince Development.

Describe the project and the services they provided in detail.

The team began with a complimentary consultation service where they determined which technology stack and architectural flow to use. Using that data, they created a non-functional prototype. After receiving feedback from stakeholders, they moved on to front-and-backend development. Then, they submitted the solution for quality assurance and user acceptance testing. The solution was deployed on the hotel chain production server. Evince is now providing ongoing support and maintenance for the ERP solution. They provide weekly knowledge transfer support and solution training to stakeholders.

What was the team composition?

The team comprised of one solution architect, one business analyst, one project manager, two ASP.NET developers, one frontend developer, and a UX designer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The team’s work has helped digitize our management system, effectively saving time, effort, and money. Now, hotel management is aligned in a seamless operational flow.

How was project management arranged and how effective was it?

Evince’s project management style has been top-notch. They maintain transparent communication, producing proper documentation at each project stage. This has ensured a smooth process with no hassles.

Before starting the project, Evince arranged a kick-off call with our team to introduce their team members. They provided us with a breakdown of the project structure, mentioning each weekly milestone. They manage tasks using Zoho software where we can easily see the project timeline and all the deadlines. For daily communication with the team, we send messages on the Zoho performance management system and connect on Skype groups. 

What did you find most impressive about this company?

Evince is one of the best, most reliable development companies out there. From the start, they showed a keen interest in the project. They are a highly technical team that doesn’t rest until they’re satisfied with the solution. After deploying the solution on our production server, Evince quickly resolved the few bugs that were reported. 

We appreciated how the team provided technical consultation, market research, and valuable insights. In particular, the design team provided very effective, creative suggestions. 

Are there any areas for improvement?

The QA team could spend more effort on evaluating cybersecurity concerns during development. Other than that, the Evince team is fabulous in all aspects. 

BACKGROUND

Please describe your company and your position there.

I’m the co-founder of a diamond merchant group with more than 25 years of diamond trading. We run an online business that allows customers to buy loose diamonds.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Evince Development?

We hired Evince Develop to build our diamond trading platform. This involved developing a Magento website and creating an API that would connect it to RapNet, which is a global trading network for diamonds and jewelry. 

What were your goals for this project? 

Our vision was to provide our customers with an easy-to-use platform so that anyone could buy exquisite and unique loose diamonds online.

SOLUTION

How did you select this vendor?

We found Evince Development through Google and gave them a call. They provided a proposal along with detailed documentation for the workflow, so we selected them. 

Describe the project and the services they provided in detail. 

Evince Development worked with our internal team to develop our web-based diamond trading portal. During the first phase, we designed the interface and provided them with all of the content and images. They then refined our UI design to improve the buyer experience before developing the project on Magento and implementing our assets.

In the second phase, they created an API that connected our site to RapNet to extract product information. We could now display all of the diamonds listed on RapNet, and buyers could sort them by cut, color, clarity, and more. 

Finally, they worked with a third-party team to integrate a payment gateway, handling all technical difficulties and providing maintenance and support afterward.

What was the team composition?

We worked with a project manager, a designer, and a team of Magento developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our biggest challenge was developing the API on schedule due to our time constraints. Evince Development worked hard to complete this task, and they did a great job. The API runs smoothly and is fast enough to load and sort the diamonds listed on RapNet. 

How was project management arranged and how effective was it? 

The project management was excellent. Their team arranged direct interaction with our designers to facilitate communication, and they were dedicated to the project. Due to their hard work, we were able to launch our website on time.

What did you find most impressive about this company?

I appreciated that we had direct access to each member of the team. From the designers to the developers, everyone was always willing to help and solved our issues quickly. 

Are there any areas for improvement? 

No, there’s nothing to bring up. They did a great job and should keep up the work.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of MiDate, an app that matches compatible people together. It’s for both dating and making friends with people near you.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evince Development?

I had the idea but wanted to launch the app on a global scale.

SOLUTION

What was the scope of their involvement?

I had a conference call with Evince Development to tell them my idea and go over how they could bring it to life. They built the app to do all of the work—the matching is based on an algorithm that only puts people together that are highly compatible. We’ve run tests and are currently going through the process to get it in Google Play and the App Store.

What is the team composition?

At one point, I worked with 13 developers.

How did you come to work with Evince Development?

My partner found them.

How much have you invested with them?

I’ve spent close to 200,000 Rands ($15,071.60)

What is the status of this engagement?

We’ve been working together since January 2018. I plan to work with them again in the future on a different project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t launched yet, so we don’t have any data. Evince developed a great app, though.

How did Evince Development perform from a project management standpoint?

They’re responsive and work late at night and even on the weekends.

What did you find most impressive about them?

They’re a kind and helpful team. Unlike other software developers I know, they aren’t nearly as spiteful or aggressive.

UPDATED REVIEW

The review was updated on February 28, 2019, by the client. The original ratings were: Overall – 5, Quality – 5, Schedule – 5, Cost – 5, NPS – 5. New content is below:

What was the scope of their involvement?

My former business partner held a conference call with Evince Development to go over my idea. Since my partner better understood their team's accent, he worked with them exclusively. In the end, he had to leave the project because he didn't fully understand my vision.

I then started working with Evince Development myself but ran into several production issues. The team eventually built the app as well as the matching algorithm that pairs individual users before doing performance tests.

How much have you invested with them?

I spent 226,000 Rand ($15,071 USD) between two separate invoices. Right now, the app has everything it needs as per the initial requirements, but I had to pay twice to change course and have them follow my instructions.

What is the status of this engagement?

Evince Development ended the partnership in October 2018.

Describe the impact this engagement has had on your business.

The app appears functional, but I don't know if Google Play and App Store are connected to MiDate App to charge users the lifetime membership fee. I’ve made one sale in total and had to shut down the app in Indian markets because I was being flooded with cancellations and declines. Now, with Google Play’s new requirements, I'll have to spend more money and find another technical partner to get the app upgraded to the 64-bit size.

How was project management handled?

Evince Development was unresponsive to my numerous requests for help since being paid in full. I experienced language and cultural barriers during the development of the app.

Is there anything that the vendor did well or that you would consider a strength?

No, I was unimpressed with their attitude. The team’s helpful performance changed drastically after I paid them in full.

The review was updated on May 24, 2019, by the client. The original ratings were: Overall – 0.5, Quality – 0.5, Schedule – 0.5, Cost – 5, NPS – 0.5. New content is below:

Introduce your business and what you do there.

I’m the sole director of MiDate Pty Ltd and owner of MiDate App.

What challenge were you trying to address with the vendor?

We needed the vendor to develop the software and hand back the source code.

What was the scope of their involvement?

 Evince Development was commissioned to build an app for iOS and Android on MiDate’s behalf.

How did you come to work with them?

My partner chose them.

What evidence can you share that demonstrates the impact of the engagement?

 They completed the job.

How did the team perform from a project management standpoint?

 We were in contact over Skype while the app was being built.

Are there any areas they could improve?

 Customer service could be improved but some would argue it's subjective to the individual.

Company Responses

The vendor responded on April 8, 2019. The reply is written by Maulik (VP, Evince Development):

We stopped communication with the client because the exchanges breached our moral code of conduct. The messages were unnecessarily abusive. When we discussed the scalable solution, the partnership appeared to be on good terms; negative reviews weren’t visible on the App Store or Google Play.

Evince Development is a technical solutions company that provides marketing insight, but we do not provide a marketing team. We believe an external marketing plan would have helped the app meet expectations.

Our team provided free support for four months and made complimentary customizations that were out of scope. We were also the third vendor to be hired for this project and delivered a completed solution despite unprofessional behavior from the client.

Evince Development is a global company with a track record of over 740 implementations and positive reviews on Clutch—all except this one. We ask for respect and trust in business relationships. Take care and try to be happy.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of MAVI APP AS. We offer a platform that enables people to order transportation and utility services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evince Development?

We needed a development firm to build our mobile app.

SOLUTION

What was the scope of their involvement?

Evince Development performed back- and frontend work to build out our entire platform. They also helped create some of the frontend designs, but mostly executed the implementation effort. They developed the app for both iOS and Android. While the initial build has launched, they continue to support the app and develop new features.

What is the team composition?

A software engineer interacted with us on a day-to-day basis and led the development. We communicated with their CEO as well. They allocated 10 people to work on our project, but I didn’t talk to most of them.

How did you come to work with Evince Development?

Our situation is unique because our sister company has a development agreement with Evince Development. To ensure a fruitful relationship with them, we elected to hire Evince Development as well. Additionally, we’ve worked with them before and were satisfied with the quality of their deliverables. Trusting them with another project was an easy decision.

How much have you invested with them?

We’ve spent around $130,000 so far.

What is the status of this engagement?

They began developing the app in June 2017. The first version was released in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s difficult for me to provide meaningful metrics because the app only recently launched. However, the product hasn’t received negative feedback externally or internally. We’re satisfied with how everything functions. It had a few bugs during development, but those were quickly fixed once reported.

How did Evince Development perform from a project management standpoint?

Evince Development took control of the project and kept us informed. Their contributions were integral to product’s success. Their whole team performed excellently and kept the deadline. They worked day and night to make it happen.

What did you find most impressive about them?

They deliver high-quality products and do so within budget. They’re also knowledgeable of the marketplace and can produce innovative solutions. We appreciate their commitment to communication and customer service. They hear our concerns and respond quickly to address issues.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of product and technology at ONE20 Inc., a company that works in the transportation and trucking industry. I’m responsible for the technology in a variety of our side businesses, including our online tire business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evince Development?

We needed a new development partner because all of our other partners were busy.

SOLUTION

What was the scope of their involvement?

Evince built a complex e-commerce website using Magento and a separate app that integrated onto that platform. The app was built in .NET Core. We did a few other projects with them, including a Shopify store and a custom-built WordPress site with a blog.

What is the team composition?

We worked mainly with the lead developer and VP of Engineering, but their CEO was available whenever we needed him.

How did you come to work with Evince Development?

We researched a few different companies on Clutch and called them. Evince had a good portfolio and seemed to understand the technical part of our project, so we hired them.

How much have you invested with them?

We spent about $50,000.

What is the status of this engagement?

We worked together from July–December 2017. The first project was finished in November, and the last two were finished in December.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve been highly satisfied with the website and Evince’s performance. Within the first few days of launching, we already had sales coming in.

How did Evince Development perform from a project management standpoint?

Their price was great, they met our timeline, and they worked hard. They even stayed up late so our working hours could overlap. They were helpful and responsive throughout the engagement. They work extremely hard for a low cost.

What did you find most impressive about them?

I’ve used a variety of development partners in the past, but most were either too expensive or didn’t do good enough work. We have a great relationship.

Are there any areas they could improve?

The products’ quality could’ve been better; we had to spend some time fixing issues. Overall, they did a good job, though.

BACKGROUND

Introduce your business and what you do there.

I’m a facilitator for a web development project. I work with clients to fulfill their needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evince Development?

At the time, we had a few technical challenges on the frontend of our client’s projects. We weren’t satisfied with our previous vendor’s work, so we approached Evince Development to take over the web development.

SOLUTION

What was the scope of their involvement?

Although the previous vendor rendered the project broken and inoperable, Evince Development managed to bring it to a functional level.

What is the team composition?

We worked with multiple people from Evince, including their VP of engineering and their senior .NET developer. We also conversed with the company owner.

How did you come to work with Evince Development?

I originally found them through an online review. While I was working on a different project, I reached out to them, and their VP helped me out for a few hours for free. I trusted his work and decided to work with him on future projects.

How much have you invested with them?

We spent between $25,000–$30,000.

What is the status of this engagement?

Their work lasted from February 2017–January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As I mentioned, they were able to fix a broken project and make it functional. Furthermore, they went out of their way to familiarize themselves with our technologies, and they proved pivotal resources to supporting our contracted client’s needs.

How did Evince Development perform from a project management standpoint?

Even though they were based in India, we knew that we could call them at any time, day or night, and request more resources.

What did you find most impressive about them?

Before Evince Development came on board, we faced so many difficulties on our project’s frontend that we were ready to end our involvement. However, their team was able to help us progress through the work and address our client’s needs.

As far as technical services, they had a wide range of technologies available to help their customers. They were well equipped to handle multidisciplinary language development, including but not limited to ASP.NET, PHP, and JavaScript.

Are there any areas they could improve?

While there’s always room for improvement, I can’t pinpoint anything lacking on their side. They’re good people, and we’ve become friends.

BACKGROUND

Introduce your business and what you do there.

I was an early founder of an e-commerce website focused on gifting. I ended up as the Chief Business Officer and ran business development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evince Development?

We needed a new team to help with rebranding and redevelopment. We wanted a company that could complete the work assigned and help us lead the initiative.

SOLUTION

What was the scope of their involvement?

We had a number of calls in which we set the foundation and outlined what we wanted to achieve. They gave us their thoughts and suggestions on how to accomplish that. We broke the work into different phases. At the beginning of each phase, we outlined the key goals and initiated the work. They updated us every day with their progress and timing to show that everything was on track.

They focused on two different platforms, Joomla! and Magento. They helped a lot with C+ and Ajax coding and integrations.

What is the team composition?

I worked with Rahul (Sr Dot Net Developer, Evince Development), our lead developer who was dedicated 24/7 to our project. We were also in close touch with Maulik (Founder and CEO, Evince Development) who acted as a project manager lead for us. Whenever we needed, they could add or remove people depending on the project and the skills required to complete it.

How did you come to work with Evince Development?

We spoke with them before engaging them. After we connected, we decided they would be a good team to work with.

How much have you invested with them?

We’ve spent more than $10,000.

What is the status of this engagement?

We started around March or April 2017 and worked together until December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in an early beta mode, but all the feedback from user testing has been positive. The site works really well and mobile optimization is responsive. Those are visible changes.

How did Evince Development perform from a project management standpoint?

They did really well. They helped us stay on top of tasks. We didn’t have a lot of technical knowledge at the time and their perspective was highly valuable. They showed us how to structure and break down the work into two-week sprints.

What did you find most impressive about them?

Their responsiveness is impressive. They’re primarily in India but they always made themselves available when we needed them. They worked on our timing, which we were grateful for. They provided honest feedback and brought their expertise to the project. They made valuable suggestions we might not have thought of.

I’ve used a few development shops, and they’re the best I’ve ever worked with. I liked the fact that we had someone dedicated to our project who really understood what we wanted to achieve.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of an online supermarket called Kirana4U. I handle all the technological aspects, including online sales.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evince Development?

We needed web development for our company. We’d already developed the website through a previous vendor, but it wasn’t meeting our expectations. It was very distorted and required many UI changes.

SOLUTION

What was the scope of their involvement?

Evince made changes as per my requirements. There were some functionalities missing with the original website which I also asked them to add. Evince was able to make the changes that five other developers couldn’t.

What is the team composition?

I worked with the lead developer.

How did you come to work with Evince Development?

A friend referred them to me. They had good technical knowledge and experience, so I gave them a chance.

How much have you invested in them?

We spent 150,000–200,000 Indian rupees ($2,338–$3.118 USD).

What is the status of this engagement?

We started working with them in June 2016 and completed the project in December 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The loading time on the front page was 6–7 seconds before Evince started working on the website. Now, it’s reduced to 2–3 seconds.

How did Evince Development perform from a project management standpoint?

They handled everything well and delivered what they said they would. We mostly communicated through email. They also provided good service post-development and responded to phone calls and emails within 24 hours.

What did you find most impressive about them?

Their technical knowledge is a good thing. Evince proved they could do the work that many developers weren’t able to. They met my expectations.

Are there any areas they could improve?

They charged a lot. However, other developers who gave lower rates had other work issues.