11 Agency is the leading full-service email & SMS marketing agency for ambitions 7-figure brands to 9-figure Y Combinator-backed companies. Armed with extensive experience and a passion for innovation, our team crafts strategies that drive unparalleled results for our clients.
At 11 Agency, we understand that every brand has its unique story and specific needs. Moving away from a one-size-fits-all approach, we meticulously craft strategies that align with the individual characteristics and aspirations of each client.
Our focus goes beyond conventional metrics. We aim to transform your email marketing into a significant revenue stream, thereby enhancing customer relationships and loyalty. To date, we have served over 50 clients and generated more than $20 million in revenue.
Our bespoke services include:
Free Email & SMS Audit
Full-Service Email & SMS Management
One Time Flow Build Out
With our full-service management, each account is supported by a minimum of 7 experts, ensuring thorough and attentive service. You'll benefit from:
ESP setup and management
Expert copywriting and on-brand, beautifully designed email visuals
Creation of sign-up forms
Continuous A/B testing and optimization
Advanced segmentation techniques
Regular list pruning for account health
Development and executions monthly campaign calendars
Access to dedicated Slack and Figma boards
Regular communication with bi-weekly or monthly calls
Weekly and monthly review documents
Comprehensive KPI and deliverable trackers
Interested in generating more revenue from email marketing?
Contact us at partner@11.agencyor book a discovery call to explore how we can best serve your needs.
Clients appreciate 11 Agency's pricing as fitting their budgets, with project costs under $10,000 mentioned. Overall, they offer strong value for cost, delivering effective email marketing strategies that improve engagement and ROI, though one negative review noted poor service resulting in a chargeback.
The agency is commended for their ability to design emails that align with clients' brands while remaining engaging and non-intrusive. Their creativity and attention to detail have made a positive impact on clients' marketing efforts.
Positive Client Relationships
Clients appreciate the friendly, professional, and genuine interactions with 11 Agency. The team's entrepreneurial mindset and dedication to meeting client expectations have fostered strong and trusting relationships.
Proficiency in Email Marketing
11 Agency has demonstrated expertise in creating effective email marketing strategies, including welcome emails, abandoned cart reminders, and promotional campaigns. Clients across various industries appreciate their ability to enhance email performance and engagement.
Areas for Improvement in Reporting
Some clients have suggested that 11 Agency could improve by providing more proactive performance insights and regular check-ins with forward-looking suggestions. This would help clients better understand improvements and strategize accordingly.
Impressive Results and ROI
11 Agency's work has led to significant improvements in key metrics such as open rates, click-through rates, and conversion rates. Clients have reported increased revenue and ROI, with some seeing growth as high as 300% and 1,000%.
Adaptability and Continuous Improvement
11 Agency is noted for their open-minded and adaptive approach, constantly seeking smarter ways to improve performance. They are proactive in making adjustments and incorporating client feedback quickly.
11 Agency provides email and SMS marketing services for an athletic gear company. The team designs and schedules all emails and SMS campaigns and optimizes all flows to improve open rates.
11 Agency has successfully improved the client's email deliverability, revenue, and design. The team has good project management skills — they deliver on time and hold efficient and productive meetings. 11 Agency also fully understands the client's branding and creates exceptional email designs.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of EVA Athletic
Describe what your company does in a single sentence.
Provider of top-tier athletic gear
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Free up my time
make the most of our list in terms of revenue
SOLUTION
How did you find 11 Agency?
Online Search
Why did you select 11 Agency over others?
Good value for cost
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Design and schedule all email and sms. Improve open rates of campaigns and optimize all flows.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Email Deliverability, Email revenue and how "on brand" the email designs looked.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very good management. Deliverables were always on time. Scheduled meetings were always effecient.
What was your primary form of communication with 11 Agency?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Im always impressed with the design of the email campaigns. They understand our branding and the image we want to portray.
Are there any areas for improvement or something 11 Agency could have done differently?
I see no areas for improvement. Their whole team is very experienced and the pricing matches our current business revenue.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Highly recommended and would recommend 11 Agency to anybody that wants to level up their email and SMS.
Email Marketing for Artificial Greenery eCommerce Retailer
Email MarketingSMS Marketing
Less than $10,000
Feb. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything was straightforward and clear."
Aug 12, 2024
Founder, Artificial Greenery eCommerce Retailer
Anonymous
eCommerce
Melba, Idaho
1-10 Employees
Online Review
11 Agency was hired by an artificial greenery eCommerce retailer for their email marketing services. The team is responsible for utilizing Klaviyo for account management, list segmentaiton, and building email flows.
Since 11 Agency joined the project, the client's open rates have increased by 10%, CTRs have improved, and email revenue has also increased. The team is highly efficient, and internal stakeholders are impressed with the service provider's technical expertise, concise approach, and work culture.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of an ecommerce company
Describe what your company does in a single sentence.
Ecommerce Brand that sells artificial greenery and succulents.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Improve Deliverability
Build Flows
List Segmentation
SOLUTION
How did you find 11 Agency?
Online Search
Why did you select 11 Agency over others?
High ratings
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Our email program was set up a year or so back by a freelancer who just didn't really get our brand and what we were after. We started working with 11 to help with our deliverability and build out some custom lifecycle flows based on when purchases were being made and based on what products were being purchased. 11 worked to build out those flows with custom content, segment our users, and improve our deliverability across our entire Klaviyo account.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We saw our overall open rates increase by 8-10% across our account - we also saw a number of our CTRs increase in some of our core flows. As a result, we've seen email revenue increase and are now in a position where 20-22% of our monthly revenue is steadily coming from email.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything was straightforward and clear. The team gave us updates as they worked through items. Raymond specifically took a lot of time to chat with us on Slack about the methods behind what they were doing and why, which I appreciated.
What was your primary form of communication with 11 Agency?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I thought the founders involvement was pretty special. Lots of agencies will sign you up to be a client and then pass you off to an account manager who doesnt know anything about your brand. This was the opposite experience. Raymond and his entire team felt dialed in to our wants and our brand.
Are there any areas for improvement or something 11 Agency could have done differently?
No improvements needed.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I definitely would recommend 11 and we plan on re-engaging with them in Q4.
Email Marketing, Design & Mgmt for D2C Meat Company
Email MarketingSMS Marketing
$10,000 to $49,999
Feb. 2023 - Apr. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"I’m impressed with their communication and entrepreneurial, get-it-done attitude."
Apr 17, 2024
Executive, Farm Field Table
Anonymous
Verified
Other industries
Ferndale, Michigan
1-10 Employees
Online Review
Verified
A D2C meat company hired 11 Agency to enhance their email campaigns and scale their email marketing ROI. The team’s tasks included designing and executing the client’s email creatives and management campaigns.
Thanks to 11 Agency, the client achieved a 300% ROI year-to-date. The team executed tasks on time and communicated excellently with the client. Their entrepreneurial approach to the partnership was also truly remarkable. Overall, the engagement was a success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I'm an executive at Farm Field Table
Describe what your company does in a single sentence.
direct to consumer meat company
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
enhance email campaings
improve email creative
scale ROI in email marketing
SOLUTION
How did you find 11 Agency?
Upwork
Why did you select 11 Agency over others?
High ratings
Pricing fit our budget
Company values aligned
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
full-scope email management including design and execution.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Return on investment of 300% YTD
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Agency 11 executed on time and had excellent communication. We were pleased with the work.
What was your primary form of communication with 11 Agency?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I’m impressed with their communication and entrepreneurial, get-it-done attitude.
Are there any areas for improvement or something 11 Agency could have done differently?
None.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Outbound Mktg, Email & SMS Optimization for Dog ID Company
11 Agency optimizes the emails and SMS systems of a dog ID and accessories company. The team also develops and manages outbound marketing campaigns, creates written and graphical assets, and provides reports.
Thanks to 11 Agency, the client has seen increased revenue and list growth. Their open rates, CTRs, and conversion rates have also improved. The team’s project management has been great. They deliver tasks on time and are responsive. Their entrepreneurial mindset has also been truly impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder & CEO of dogIDs
Describe what your company does in a single sentence.
dogIDs makes personalized collars, ID tags and accessories for dogs.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Optimize outbound messaging
Increase revenue
Improve brand projection
SOLUTION
How did you find 11 Agency?
upwork
Why did you select 11 Agency over others?
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Optimize all email and SMS foundational systems including drip/flow campaigns, segmentation, list growth,
Develop and manage outbound marketing schedule
Create written and graphic digital assets required
Execute all outbound campaigns and regularly report analytics analysis.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased revenue directly related to outbound messaging traffic
Increase list growth
Improve open, click-through and conversion rates.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
11 Agency has always been incredibly timely with deliverables and always quickly responds to any needs I may have.
What was your primary form of communication with 11 Agency?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The owner has an entrepreneurial mindset which cascades down to the rest of his team. The interactions I have had with the team at 11 Agency have always felt friendly, professional and genuine. I trust them to get done what they say they will by when they say they will.
Are there any areas for improvement or something 11 Agency could have done differently?
Nothing I can think of. They’ve exceeded my expectations.
RATINGS
5.0
"I have nothing to complain about."
Quality
5.0
Service & Deliverables
"Deliverables have exceeded my expecations."
Schedule
5.0
On time / deadlines
"They are usually waiting for me to meet deadlines."
Cost
5.0
Value / within estimates
"They are outperforming more expensive agencies we've worked with in the past."
Willing to Refer
5.0
NPS
"It's hard to find contractors who are willing to walk the talk and prove their value.
Email Marketing for Lifestyle Brand
Email Marketing
$10,000 to $49,999
Nov. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were extremely responsive at all times."
Apr 9, 2024
Founder, Buy Fire & Fire Nicotine
David Jiang
Other industries
Miami, Florida
1-10 Employees
Online Review
11 Agency provides email marketing for a lifestyle brand. Their goal is to increase engagement and conversions by creating 16 email campaigns per month, including segmentation, email design, and copywriting.
Thanks to 11 Agency, the client has achieved high open and click-through rates, preventing the client's emails from ending up in the spam folder. The team is extremely responsive, accommodating, and available, especially around tight deadlines. Moreover, they work quickly and deliver quality assets.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of Buy Fire/Fire Nicotine
Describe what your company does in a single sentence.
Our company is a lifestyle brand with products like delta and nicotine disposables.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Increase engagement and conversions with email marketing
SOLUTION
How did you find 11 Agency?
Online Search
Why did you select 11 Agency over others?
Good value for cost
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
16 emails/ month with segmentation and email design/copy
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
High open and CTR after working with us. Got out of gmail spam.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were extremely responsive at all times of the day/ night even late hours and was extremely accommodating with our rushed timelines when needed
What was your primary form of communication with 11 Agency?
Virtual Meeting
What did you find most impressive or unique about this company?
The 11 Agency team was able to turn over extremely quick yet still high quality email copy and designs in lighting speed with excellent communication and prompt responses.
Are there any areas for improvement or something 11 Agency could have done differently?
n/a
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Email Marketing & SMS Campaigns for Golf Simulator Company
Email MarketingSMS Marketing
Confidential
Jan. 2023 - Mar. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was impressed with their streamlined communication and personalization."
Apr 3, 2024
CEO, Golf Simulator Company
Anonymous
Verified
Other industries
Los Angeles, California
11-50 Employees
Online Review
Verified
A golf simulator company hired 11 Agency to scale their email marketing efforts. The team’s deliverables included email designs, email campaigns, and SMS campaigns.
Thanks to 11 Agency, the client’s email marketing campaigns grew by 1,000%. The team managed the project well and communicated clearly with the client throughout the project. Their workflow was efficient, and they produced excellent results. Moreover, their personalized services were impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of a golf simulator company.
Describe what your company does in a single sentence.
Golf Simulators for the every day golfer
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Scale our email marketing
SOLUTION
How did you find 11 Agency?
Online Search
Why did you select 11 Agency over others?
Great culture fit
Good value for cost
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Email designs
Email campaigns
SMS campaigns
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Grown email marketing by 1000%
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Super clear communication, streamlined efficiency, outstanding results
What was your primary form of communication with 11 Agency?
Virtual Meeting
What did you find most impressive or unique about this company?
I was impressed with their streamlined communication and personalization.
Are there any areas for improvement or something 11 Agency could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 11-16 of
16 Reviews
Locations (1)
3301 Michelson DriveIrvine, CA,
United States92612
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