11 Agency is the leading full-service email & SMS marketing agency for ambitions 7-figure brands to 9-figure Y Combinator-backed companies. Armed with extensive experience and a passion for innovation, our team crafts strategies that drive unparalleled results for our clients.
At 11 Agency, we understand that every brand has its unique story and specific needs. Moving away from a one-size-fits-all approach, we meticulously craft strategies that align with the individual characteristics and aspirations of each client.
Our focus goes beyond conventional metrics. We aim to transform your email marketing into a significant revenue stream, thereby enhancing customer relationships and loyalty. To date, we have served over 50 clients and generated more than $20 million in revenue.
Our bespoke services include:
Free Email & SMS Audit
Full-Service Email & SMS Management
One Time Flow Build Out
With our full-service management, each account is supported by a minimum of 7 experts, ensuring thorough and attentive service. You'll benefit from:
ESP setup and management
Expert copywriting and on-brand, beautifully designed email visuals
Creation of sign-up forms
Continuous A/B testing and optimization
Advanced segmentation techniques
Regular list pruning for account health
Development and executions monthly campaign calendars
Access to dedicated Slack and Figma boards
Regular communication with bi-weekly or monthly calls
Weekly and monthly review documents
Comprehensive KPI and deliverable trackers
Interested in generating more revenue from email marketing?
Contact us at partner@11.agencyor book a discovery call to explore how we can best serve your needs.
11 Agency offers competitive pricing with a good value for cost, as noted by multiple clients. They have successfully delivered projects for companies of varying sizes, achieving significant ROI and measurable outcomes, though one client reported a poor experience with campaign execution.
Clients consistently praised the agency's clear and streamlined communication, which facilitated smooth project execution and ensured all client needs were promptly addressed.
Excellent Project Management
Multiple reviews commend 11 Agency for their outstanding project management skills. Clients noted the team's responsiveness, timely delivery, and efficient communication, often responding within an hour, even on weekends.
Strong Email Marketing Expertise
Clients appreciated 11 Agency's proficiency in email marketing, highlighting their ability to nurture dormant lists, create effective campaigns, and scale email marketing efforts significantly.
Personalization in Service
Clients appreciated the personalized approach of 11 Agency, noting that the team tailored their services to meet specific client needs and preferences effectively.
High Client Satisfaction
Overall, clients expressed high satisfaction with 11 Agency's services, noting their professionalism, friendly interactions, and ability to exceed expectations.
Poor Campaign Execution
One review highlighted significant issues with campaign execution, including incorrect setup and spammy practices, leading to unusable work and a chargeback request.
Marketing Strategy & Advertising for Photography Studio
AdvertisingMarketing Strategy
$10,000 to $49,999
July 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were very detail-oriented and communicated everything in a timely manner."
Aug 20, 2024
Founder, Blugraphy
David Harvey
Media
Huntington Beach, California
1-10 Employees
Online Review
Verified
11 Agency provides marketing and advertising services for a photography studio. The team is responsible for overseeing all-lifecycle marketing strategies and managing a monthly campaign calendar.
Thanks to 11 Agency's efforts, the client has seen a surge in revenue, and their booking rates have increased by 37%. The team is responsive, provides timely items, and addresses revisions within a day. They're organized and detail-oriented. The client is satisfied with 11 Agency's work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of Blugraphy
Describe what your company does in a single sentence.
Blugraphy is a Huntington Beach-based media and photography company offering high-quality, customized visual content for both personal and commercial clients.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Increase book rates for client calls
Increase revenue on sales of digital presets
Make more lifecycle flows
SOLUTION
How did you find 11 Agency?
Referral
Why did you select 11 Agency over others?
High ratings
Referred to me
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Handle all lifecycle marketing from A-Z for presets and client conversion funnels
Handle monthly campaign calendar
Increase revenue for store selling presets
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our company saw a surge in store revenue when they started sending campaigns to our email list. We had a dormant list which they successfully nurtured and engaged, without damaging our domain and IP health. Also our booked rates increased 37% after they started working on email conversion funnels for potential clients.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We used Slack for communication and Figma for reviewing the deliverables they made. They were really responsive and would respond within the hour most times to my needs, even on weekends. Any revisions would be within the day as well.
What was your primary form of communication with 11 Agency?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I think the entire team was super well organized, which is rare for an agency. My experience is that agencies are super disorganized and I'll have to reminder or follow up, but this was the complete opposite. From our intital call, to onboarding, to management, they were very detail-oriented and communicated everything in a timely manner.
Are there any areas for improvement or something 11 Agency could have done differently?
None at all
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Very rare to find agencies as detailed oriented and knowledgable about an industry like 11 Agency
Email Marketing for Telehealth Company
Email Marketing
Less than $10,000
May - July 2024
0.5
Quality
0.5
Schedule
0.5
Cost
0.5
Willing to Refer
1.0
"Good value for cost."
Jul 29, 2024
CEO, Healthcare Company
Anonymous
Healthcare
Wilmington, Delaware
11-50 Employees
Online Review
Verified
11 Agency was hired to create an effective abandon cart email campaign for a telehealth company.
After 11 Agency failed to deliver usable work, the client requested to file a chargeback with their credit card provider. The campaign was poorly written and contained known words that trigger spam. This review includes the vendor’s response.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of a healthcare company
Describe what your company does in a single sentence.
Getzeuss.com is a telehealth company offering prescription treatments for weight loss, testosterone replacement, hair loss, and skin care.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
create effective abandon cart email campaign
SOLUTION
How did you find 11 Agency?
upwork
Why did you select 11 Agency over others?
Good value for cost
How many teammates from 11 Agency were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Abandon cart email campaign.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our goal is to reach inboxes with this email campaign.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The company failed to deliver any usable work. They set up the campaign incorrectly and ended up spamming our users with empty emails. Furthermore, the copy of the email campaign was poorly written and contained known words that trigger spam filters. It seems like their whole operation is designed to spam users rather than deliver effective campaigns that genuinely reach users' inboxes. When we asked for a refund, the founder, Raymond, was extremely rude and refused any type of refund. We had to file a chargeback with our credit card provider. Not only was this a bad experience, but it was also a waste of time, and they did not own up to any mistakes.
What was your primary form of communication with 11 Agency?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I was very disappointed with my experience.
Are there any areas for improvement or something 11 Agency could have done differently?
Provided refunds when they failed to deliver and admitted to their mistakes.
Company Responses
The vendor responded on August 13, 2024.
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced and regret that our collaboration did not meet your expectations.
To clarify the timeline, our contract began on May 29th, 2024, for 12 email deliverables. After navigating some initial delays due to circumstances on your end, we finalized the project scope on June 19th. Our team delivered the emails on June 25th and 28th as agreed.
When you reviewed the deliverables on July 9th, we did not receive specific feedback regarding the issues you encountered with the copy. We made multiple attempts to address your concerns via Upwork and Slack, requesting detailed feedback and offering to discuss the matter over a call. Unfortunately, these attempts were ignored.
Regarding your concerns about spamming, we want to reassure you that we followed all best practices and did not access your Klaviyo account without permission. No evidence has been provided to support these claims, and we would be happy to review any details you can share.
We were also surprised by your mention of rudeness. We strive to maintain a professional tone in all communications, and our records, which were reviewed by Upwork and a neutral third-party arbitrator, reflect this commitment.
When the contract was canceled on July 13th, we were disappointed that we couldn’t resolve your concerns amicably. Upwork and a neutral third-party arbitrator reviewed the situation and awarded us 100% of the escrow funds, confirming that we fulfilled our contractual obligations professionally.
We value our clients and always aim for mutual satisfaction. While our efforts to resolve this issue were not successful, we remain open to further discussions if you would like to explore any options for resolution.
Best regards,
11 Agency
RATINGS
1.0
"awful"
Quality
0.5
Service & Deliverables
"No working campaign was delivered"
Schedule
0.5
On time / deadlines
"failed to deliver"
Cost
0.5
Value / within estimates
"fail to deliver and refused refund"
Willing to Refer
1.0
NPS
"would caution anyone to user their services
Email Marketing for Manufacturing Company
Email MarketingSMS Marketing
$10,000 to $49,999
Oct. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The most unique thing was how knowledgeable the founder was about email."
Jul 21, 2024
CEO, Manufacturing Company
Anonymous
Manufacturing
Pasadena, California
51-200 Employees
Online Review
Verified
11 Agency provides email marketing services for a manufacturing company. The team sends frequent emails to the client's customers, creates promotional emails, and implements pop-ups on their site.
Thanks to 11 Agency's efforts, the client successfully creates a robust email program. The team's project management is excellent. They are detail-oriented, accommodating, and highly organized.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of a manufacturing company
Describe what your company does in a single sentence.
We custom manufacture products such as embroidered patches, caps and pins.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Email marketing
SOLUTION
How did you find 11 Agency?
Upwork
Why did you select 11 Agency over others?
Great culture fit
Founder was strong and passionate
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
They help us send frequent emails to our customers that consistent of both educational emails as well as promotional emails. They also helped us to create emails that helped educate new customers about our brand. Lastly they implemented pop ups on our site to help get customers that were top of the funnel to learn about our brand.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They helped us successfully create a robust email program.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was excellent. The founder - Raymond is extremely knowledgeable about email and he is extremely helpful and willing to roll up his sleeves any time. He truly cares about his work and his team is extremely organized.
What was your primary form of communication with 11 Agency?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The most unique thing was how knowledgeable the founder was about email. Literally there was never a challenge (and we had many of them), where he wasn't able to provide valuable insight. He was also always available, even on weekends and was always willing to help. He's a a great guy. Also super detail orientated.
Are there any areas for improvement or something 11 Agency could have done differently?
They could have reviewed the metrics a bit more. They did send us weekly reports with the metrics, but it was difficult to understand from there report how much things were improving. It would have been helpful to do monthly deep dive reviews instead of just reviewing a report.
RATINGS
5.0
"By far the best email marketing company I ever worked with. Also probably the best agency that I've worked with in general."
Quality
5.0
Service & Deliverables
"Quality of work was great"
Schedule
5.0
On time / deadlines
"Always always met timelines. Never once did I even consider that they wouldn't meet a timeline."
Cost
5.0
Value / within estimates
"Very reasonable for what you get"
Willing to Refer
5.0
NPS
Email Marketing for Artificial Greenery eCommerce Retailer
Email MarketingSMS Marketing
Less than $10,000
Feb. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything was straightforward and clear."
Aug 12, 2024
Founder, Artificial Greenery eCommerce Retailer
Anonymous
eCommerce
Melba, Idaho
1-10 Employees
Online Review
11 Agency was hired by an artificial greenery eCommerce retailer for their email marketing services. The team is responsible for utilizing Klaviyo for account management, list segmentaiton, and building email flows.
Since 11 Agency joined the project, the client's open rates have increased by 10%, CTRs have improved, and email revenue has also increased. The team is highly efficient, and internal stakeholders are impressed with the service provider's technical expertise, concise approach, and work culture.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of an ecommerce company
Describe what your company does in a single sentence.
Ecommerce Brand that sells artificial greenery and succulents.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Improve Deliverability
Build Flows
List Segmentation
SOLUTION
How did you find 11 Agency?
Online Search
Why did you select 11 Agency over others?
High ratings
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Our email program was set up a year or so back by a freelancer who just didn't really get our brand and what we were after. We started working with 11 to help with our deliverability and build out some custom lifecycle flows based on when purchases were being made and based on what products were being purchased. 11 worked to build out those flows with custom content, segment our users, and improve our deliverability across our entire Klaviyo account.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We saw our overall open rates increase by 8-10% across our account - we also saw a number of our CTRs increase in some of our core flows. As a result, we've seen email revenue increase and are now in a position where 20-22% of our monthly revenue is steadily coming from email.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything was straightforward and clear. The team gave us updates as they worked through items. Raymond specifically took a lot of time to chat with us on Slack about the methods behind what they were doing and why, which I appreciated.
What was your primary form of communication with 11 Agency?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I thought the founders involvement was pretty special. Lots of agencies will sign you up to be a client and then pass you off to an account manager who doesnt know anything about your brand. This was the opposite experience. Raymond and his entire team felt dialed in to our wants and our brand.
Are there any areas for improvement or something 11 Agency could have done differently?
No improvements needed.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I definitely would recommend 11 and we plan on re-engaging with them in Q4.
Email Marketing, Design & Mgmt for D2C Meat Company
Email MarketingSMS Marketing
$10,000 to $49,999
Feb. 2023 - Apr. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"I’m impressed with their communication and entrepreneurial, get-it-done attitude."
Apr 17, 2024
Executive, Farm Field Table
Anonymous
Food & Beverages
Ferndale, Michigan
1-10 Employees
Online Review
Verified
A D2C meat company hired 11 Agency to enhance their email campaigns and scale their email marketing ROI. The team’s tasks included designing and executing the client’s email creatives and management campaigns.
Thanks to 11 Agency, the client achieved a 300% ROI year-to-date. The team executed tasks on time and communicated excellently with the client. Their entrepreneurial approach to the partnership was also truly remarkable. Overall, the engagement was a success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I'm an executive at Farm Field Table
Describe what your company does in a single sentence.
direct to consumer meat company
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
enhance email campaings
improve email creative
scale ROI in email marketing
SOLUTION
How did you find 11 Agency?
Upwork
Why did you select 11 Agency over others?
High ratings
Pricing fit our budget
Company values aligned
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
full-scope email management including design and execution.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Return on investment of 300% YTD
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Agency 11 executed on time and had excellent communication. We were pleased with the work.
What was your primary form of communication with 11 Agency?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I’m impressed with their communication and entrepreneurial, get-it-done attitude.
Are there any areas for improvement or something 11 Agency could have done differently?
None.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Outbound Mktg, Email & SMS Optimization for Dog ID Company
11 Agency optimizes the emails and SMS systems of a dog ID and accessories company. The team also develops and manages outbound marketing campaigns, creates written and graphical assets, and provides reports.
Thanks to 11 Agency, the client has seen increased revenue and list growth. Their open rates, CTRs, and conversion rates have also improved. The team’s project management has been great. They deliver tasks on time and are responsive. Their entrepreneurial mindset has also been truly impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder & CEO of dogIDs
Describe what your company does in a single sentence.
dogIDs makes personalized collars, ID tags and accessories for dogs.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Optimize outbound messaging
Increase revenue
Improve brand projection
SOLUTION
How did you find 11 Agency?
upwork
Why did you select 11 Agency over others?
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Optimize all email and SMS foundational systems including drip/flow campaigns, segmentation, list growth,
Develop and manage outbound marketing schedule
Create written and graphic digital assets required
Execute all outbound campaigns and regularly report analytics analysis.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased revenue directly related to outbound messaging traffic
Increase list growth
Improve open, click-through and conversion rates.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
11 Agency has always been incredibly timely with deliverables and always quickly responds to any needs I may have.
What was your primary form of communication with 11 Agency?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The owner has an entrepreneurial mindset which cascades down to the rest of his team. The interactions I have had with the team at 11 Agency have always felt friendly, professional and genuine. I trust them to get done what they say they will by when they say they will.
Are there any areas for improvement or something 11 Agency could have done differently?
Nothing I can think of. They’ve exceeded my expectations.
RATINGS
5.0
"I have nothing to complain about."
Quality
5.0
Service & Deliverables
"Deliverables have exceeded my expecations."
Schedule
5.0
On time / deadlines
"They are usually waiting for me to meet deadlines."
Cost
5.0
Value / within estimates
"They are outperforming more expensive agencies we've worked with in the past."
Willing to Refer
5.0
NPS
"It's hard to find contractors who are willing to walk the talk and prove their value.
Email Marketing for Lifestyle Brand
Email Marketing
$10,000 to $49,999
Nov. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were extremely responsive at all times."
Apr 9, 2024
Founder, Buy Fire & Fire Nicotine
David Jiang
Consumer Products
Miami, Florida
1-10 Employees
Online Review
11 Agency provides email marketing for a lifestyle brand. Their goal is to increase engagement and conversions by creating 16 email campaigns per month, including segmentation, email design, and copywriting.
Thanks to 11 Agency, the client has achieved high open and click-through rates, preventing the client's emails from ending up in the spam folder. The team is extremely responsive, accommodating, and available, especially around tight deadlines. Moreover, they work quickly and deliver quality assets.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of Buy Fire/Fire Nicotine
Describe what your company does in a single sentence.
Our company is a lifestyle brand with products like delta and nicotine disposables.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Increase engagement and conversions with email marketing
SOLUTION
How did you find 11 Agency?
Online Search
Why did you select 11 Agency over others?
Good value for cost
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
16 emails/ month with segmentation and email design/copy
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
High open and CTR after working with us. Got out of gmail spam.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were extremely responsive at all times of the day/ night even late hours and was extremely accommodating with our rushed timelines when needed
What was your primary form of communication with 11 Agency?
Virtual Meeting
What did you find most impressive or unique about this company?
The 11 Agency team was able to turn over extremely quick yet still high quality email copy and designs in lighting speed with excellent communication and prompt responses.
Are there any areas for improvement or something 11 Agency could have done differently?
n/a
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Email Marketing & SMS Campaigns for Golf Simulator Company
Email MarketingSMS Marketing
Confidential
Jan. 2023 - Mar. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was impressed with their streamlined communication and personalization."
Apr 3, 2024
CEO, Golf Simulator Company
Anonymous
Software
Los Angeles, California
11-50 Employees
Online Review
Verified
A golf simulator company hired 11 Agency to scale their email marketing efforts. The team’s deliverables included email designs, email campaigns, and SMS campaigns.
Thanks to 11 Agency, the client’s email marketing campaigns grew by 1,000%. The team managed the project well and communicated clearly with the client throughout the project. Their workflow was efficient, and they produced excellent results. Moreover, their personalized services were impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of a golf simulator company.
Describe what your company does in a single sentence.
Golf Simulators for the every day golfer
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire 11 Agency to accomplish?
Scale our email marketing
SOLUTION
How did you find 11 Agency?
Online Search
Why did you select 11 Agency over others?
Great culture fit
Good value for cost
How many teammates from 11 Agency were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Email designs
Email campaigns
SMS campaigns
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Grown email marketing by 1000%
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Super clear communication, streamlined efficiency, outstanding results
What was your primary form of communication with 11 Agency?
Virtual Meeting
What did you find most impressive or unique about this company?
I was impressed with their streamlined communication and personalization.
Are there any areas for improvement or something 11 Agency could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Locations (1)
3301 Michelson DriveIrvine, CA,
United States92612
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