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Top Inbound Call Center Services in Virginia Beach

Ratings Updated: April 1, 2026
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2 Leaders 5 Contenders

7 Companies

Country: United States
State: Virginia
City: Virginia Beach

List of the Top Virginia Beach Inbound Call Centers Services

  • MAP Communications Logotype

    4.2 14 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Chesapeake, VA

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    MAP Communications is a call-answering service provider. Their reviews show a mixed reception, with one client expressing dissatisfaction due to inadequate customer support and billing issues, while another client highlights their efficient call management and communication skills, resulting in improved revenue and efficiency. Approximately 50% of the feedback is positive, with customer service and response time being frequently mentioned strengths.

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    Reviews mention Communicative

    Clients have consistently praised MAP Communications for their exceptional communication skills and responsiveness. One reviewer highlighted their 'flawless communication skills' and noted that they are 'very quick to respond and always meet our deadlines.' Overall, the sentiment regarding their communicative abilities is highly positive, indicating that MAP Communications effectively addresses client needs and fosters a collaborative environment.
    • Customer Experience Assistance for Manufacturing Service
      5.0 Nov 2, 2017

      They have flawless communication skills.

      Read Full Review
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    Industry Experience

    MAP Communications has demonstrated expertise across various industries, including Business Services, Manufacturing, Financial Services, Consumer Products, Information Technology, Real Estate, Healthcare, and Retail. Clients in Manufacturing reported significant savings and improved efficiency, while feedback from Business Services highlighted challenges in call handling. Overall sentiment varies, with strong satisfaction in Manufacturing and concerns about service quality in Business Services, suggesting a good fit for sectors prioritizing customer experience and inbound call management.

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    Select Industry to see insights

    Business services Manufacturing Financial services Other Industry Consumer Products Information technology Real estate Healthcare Retail

    Average Project Cost Breakdown

    Less than $10,000 (12) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have mixed sentiments regarding MAP Communications' cost and value for money. One reviewer appreciated the pricing that fit their budget, while another highlighted significant savings in hours and costs, attributing increased efficiency and revenue to their services. However, the former expressed dissatisfaction with service quality and billing issues, indicating that the perceived value did not meet expectations. Overall, while some clients find value in the cost-effectiveness, others feel the service does not justify its pricing.
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    View projects from:

    Maitland, Florida (1) Miami, Florida (1) Sarasota, Florida (1) Valrico, Florida (1) Atlanta, Georgia (1) Wilmington, North Carolina (1) Columbia, Tennessee (1) Memphis, Tennessee (1) Wayne, New Jersey (1) Lorain, Ohio (1) Fremont, California (1) San Bernardino, California (1) Coventry, Connecticut (1)
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  • Profinity Logotype

    5.0 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Virginia Beach, VA

    Services provided

    100% Customer Service Outsourcing

    Profinity is a company specializing in virtual assistant and customer support services, providing innovative and flexible solutions tailored to client needs. Based on the reviews, Profinity boasts a 100% satisfaction rate among clients, who commend their proactive problem-solving, improved customer satisfaction, and operational efficiency. Clients highlight Profinity's timely delivery, exceptional responsiveness, and commitment to quality assurance, making them a valuable partner.

    See all 2 projects

    Reviews mention Innovative

    Clients have praised Profinity for their innovative approach, particularly in anticipating needs and suggesting solutions that enhance customer service. One client noted their 'proactive approach to problem-solving' and highlighted their ability to adapt to new challenges and technologies. Overall, the sentiment reflects strong approval of Profinity's ability to deliver innovative solutions that improve operational efficiency and customer satisfaction.
    • Customer Service Outsourcing for Software Company
      5.0 Jul 30, 2024

      What I find most impressive about the company is their proactive approach to problem-solving and strong customer-centric focus. They not only met our expectations but often anticipated our needs before we articulated them, suggesting innovative solutions to improve our customer service. Their unique blend of reliability, innovation, and dedication to client satisfaction set them apart in the virtual assistant and customer support industry.

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    Industry Experience

    Profinity has demonstrated notable expertise in the Software and Real Estate industries, consistently receiving positive feedback for their customer support services. In Software, clients highlighted improvements in operational efficiency and customer satisfaction, with a 30% reduction in response times. In Real Estate, Profinity's quick email support and effective communication resulted in a 90%+ satisfaction rate. Overall, their strengths lie in adaptability, reliability, and a proactive approach to client needs, making them a suitable partner for organizations seeking enhanced customer engagement in these sectors.

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    Select Industry to see insights

    Software Real estate

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight Profinity's pricing as fitting their budgets while providing excellent value for money. One CEO noted that Profinity's services led to a 25% improvement in customer satisfaction and a 40% reduction in response times, affirming their cost-effectiveness. Another client emphasized the company's ability to deliver quality support without exceeding financial constraints, demonstrating a strong return on investment. Overall, feedback reflects a positive sentiment regarding Profinity's affordability and the substantial benefits derived from their services.
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    Pakistan (1) United States (1)
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  • Posh Virtual Receptionists Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Virginia Beach, VA

    Services provided

    100% Call Center Services

    Posh Virtual Receptionists is a Virginia Beach, Virginia-based telephone answering service. They offer Call Center Services and were founded in 2020.

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  • AJ&COMPANY Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    10 - 49
    Norfolk, VA

    Services provided

    20% Back Office Outsourcing
    20% Call Center Services
    20% Customer Service Outsourcing +2 services
    20% Web Design
    20% Web Development

    AJ&COMPANY is a web design agency founded in 1997. The team offers Web Design and Web Development and is in Norfolk, Virginia and lahore, Pakistan.

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  • A. Bruce Williams & Associates Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Virginia Beach, VA

    Services provided

    39% Advertising
    30% Marketing Strategy
    21% Call Center Services +1 service
    10% Customer Service Outsourcing

    A. Bruce Williams & Associates is a small Virginia Beach, Virginia-based Advertising company. Their services include Advertising and Marketing Strategy.

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  • Membership Marketing Services Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Virginia Beach, VA

    Services provided

    20% Back Office Outsourcing
    20% Call Center Services
    20% Email Marketing +2 services
    20% Graphic Design
    20% SMS Marketing

    Established in 1985, Membership Marketing Services is an Email Marketing company. The team offers Email Marketing and Graphic Design.

    Read more
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  • K & D Jones Client Services LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Hampton, VA

    Services provided

    50% Customer Service Outsourcing
    25% Corporate Training & Coaching
    25% Staffing

    Based in Hampton, Virginia, K & D Jones Client Services LLC is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Corporate Training & Coaching.

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1 MAP Communications
2 Profinity

List of the Top 2 Virginia Beach Inbound Call Centers Services

  1. MAP Communications Logotype

    MAP Communications

    Undisclosed
    Undisclosed
    10 - 49
    Chesapeake, VA

    Ability to deliver

    25.9/40.0
    13.6/20 Reviews
    6.6/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    270% Inbound Voice Services
    View Profile Visit Website
  2. Profinity Logotype

    Profinity

    $1,000+
    < $25 / hr
    10 - 49
    Virginia Beach, VA

    Ability to deliver

    20.4/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    200% Inbound Voice Services
    View Profile Visit Website
  3. Posh Virtual Receptionists Logotype

    Posh Virtual Receptionists

    Undisclosed
    Undisclosed
    50 - 249
    Virginia Beach, VA

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    300% Inbound Voice Services
    View Profile Visit Website
  4. AJ&COMPANY Logotype

    AJ&COMPANY

    Undisclosed
    < $25 / hr
    10 - 49
    Norfolk, VA

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    100% Inbound Voice Services
    View Profile Visit Website
  5. A. Bruce Williams & Associates Logotype

    A. Bruce Williams & Associates

    Undisclosed
    Undisclosed
    2 - 9
    Virginia Beach, VA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    83% Inbound Voice Services
    17% Other
    View Profile Visit Website
  6. Membership Marketing Services Logotype

    Membership Marketing Services

    Undisclosed
    Undisclosed
    2 - 9
    Virginia Beach, VA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Inbound Voice Services
    40% Other
    View Profile Visit Website
  7. K & D Jones Client Services LLC Logotype

    K & D Jones Client Services LLC

    Undisclosed
    Undisclosed
    2 - 9
    Hampton, VA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Inbound Voice Services
    View Profile Visit Website

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