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Author Profile
Asad Mirza
CEO of ContactPoint 360
Asad Mirza is the CEO of ContactPoint360, a globally recognized leader in customer experience innovation. With over two decades of expertise in digital transformation, AI integration, and global service delivery, Asad is regarded as a transformative voice in the CX industry. He has built and scaled high-performing teams across North America, LATAM, EMEA, APAC, and ANZ.
Articles By Asad Mirza
7 Ways to Improve IT Call Center Productivity
Explore the industry-proven strategies to improve IT call center efficiency, using AI, automation, workforce management and more to drive measurable ROI and...
Explore the industry-proven strategies to improve IT call center efficiency, using AI, automation, workforce management and more to drive measurable ROI and...