ZOONDIA

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a website design company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

We needed help with web design and development.

SOLUTION

What was the scope of their involvement?

They’ve built everything from member portals to e-commerce sites. Typically, I’ll send them a request regarding the site map, wireframes, and additional information. They return with an estimate for the project, and I determine if we should move forward based on that.

When they’re responsible for the design, they send me their work iteratively. Once I approve it, we move into the development phase. I test their HTML work as well, requesting changes as needed. Once they have the code looking just right, they migrate it into whatever platform they’re using. In the end, they handle QA before launching the project. 

What is the team composition?

I work with 1–3 project managers directly. At times, I’ll also get involved with the rest of the team assigned to a project. 

How did you come to work with ZOONDIA?

They were referred to be during a coaching web design class I was taking at the time. My current development partner wasn’t producing work that was up to my standards. So, my mentor recommended them based on his positive past experience.

How much have you invested with them?

We’ve spent about $150,000 to this point. 

What is the status of this engagement?

We’ve been working with them since around May 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The websites don’t go live until I’m completely satisfied with how they look and function. They’ve definitely saved me money, charging less than other comparable companies would. That’s helped us out a lot.   

How did ZOONDIA perform from a project management standpoint?

We have a pretty substantial time zone difference, but they’re very responsive. I’m able to work around the time difference pretty easily. We use Basecamp and Skype to communicate. 

What did you find most impressive about them?

They never turn my ideas down. I’ve worked with other development partners in the past that feel like some of my ideas aren’t feasible, requiring me to research it myself to prove that they’re possible. Their ability to find a solution, even when they’re facing tough problems, makes working with them great. 

Are there any areas they could improve?

I wish they worked in my time zone.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of AppsAustin. We build mobile software applications for consumers and businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

We hired ZOONDIA for software development, iOS and Android development, website development, database development, SEO, marketing, sales, and more.

SOLUTION

What was the scope of their involvement?

We’re often building a suite of projects for my clients: apps for Android and iPhone, websites, backend development, and social media integration. It’s a turnkey service. ZOONDIA has helped me build apps for multiple platforms ranging from $50,000 to $2 million. They’ve also developed websites in WordPress, Drupal, PHP, and other technologies. It really depends on the client.

Once I gather my requirements for a client’s project, I hand them over to ZOONDIA. They create architecture documents, art screens, and codebases. They help us every step of the way from feature development to the app store launch.

When it comes to SEO, ZOONDIA is responsible for keyword research, development, and integration. They track Google Analytics to make sure each campaign is performing as expected. Most recently, we’ve had them do Google Ads integration and a Google Console setup.

For digital marketing, ZOONDIA manages accounts on Facebook, Twitter, and Instagram. They create and push content, link between the content sources, and integrate designs from relevant mobile apps.

What is the team composition?

For SEO, we have two people. One does the campaign set-up and research while the other person makes sure everything’s done. We also have a dedicated project manager who does all the communication between the development team and me. Other project managers work with other developers on a regular basis. I estimate we work with five people in total.

How did you come to work with ZOONDIA?

I found them online and started working with them.

How much have you invested with them?

We’ve spent about $4 million–$5 million.

What is the status of this engagement?

We’ve done two dozen projects over 12–13 years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure ZOONDIA’s success by the performance of their products. We saw three times our revenue growth with a new website. The web development they’ve done for us has been really good.

I’ve worked with a lot of developers over the years and never found one that worked out really well. ZOONDIA’s team works hard. They deliver what they’re going to deliver, and if there is a mistake or anything they missed, they stick to our original fixed-price agreement. Their priority is to make the product is good and delivered professionally.

How did ZOONDIA perform from a project management standpoint?

They’re I have a person in India who works in my day time and runs third-party software for booking reservations for us. They’re good at English communication, both written and spoken.

What did you find most impressive about them?

Their dedication to making sure that the project is successful impresses me. Their quality and prices are good: I don’t usually find both together. If there’s ever a problem, they’ll fix it right away so I don’t have to worry about it.

Are there any areas they could improve?

I don’t really have any complaints. They do a good job for us.

Any advice for potential customers?

Make sure that ZOONDIA has detailed requirements. If you have an excellent plan, they’ll do a good job at following that plan. They also can operate on a fixed price for me and my customers. Not a lot of people can do that.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of a boutique consultancy where I work with a variety of customers on new development projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

I hired them for development services. They’ve been my go-to organization for web and mobile development.

SOLUTION

What was the scope of their involvement?

ZOONDIA has worked with me on multiple projects. The biggest project we worked on was a year-long project that involved front- and backend development of a web app and an iOS and Android mobile app. All the work they’ve done has been customer-facing. 

They work with me on the full development cycle, working on technical design, screen design, development, QA, deployment, and sometimes ongoing support.

How did you come to work with ZOONDIA?

I was looking for a new development partner. I had a lot of experience in India, I speak Hindi, and I had used outsourced resources for many years in different contexts. I chose about four different companies, but I ended up going with ZOONDIA.

How much have you invested with them?

We’ve spent between $250,000–$500,000.

What is the status of this engagement?

We began working together in the second or third quarter of 2015. The Coronavirus pandemic has certainly changed things, but we’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The metric we measure is whether or not we meet the deliverables, and ZOONDIA has been consistently good at that. We haven’t done any stress test measurements, but the bug rate has been very low both internally and externally reported.

How did ZOONDIA perform from a project management standpoint?

I’ve typically been the project manager for the engagement, but they have an internal lead who directly manages their development resources. We develop the project plans together, and they have some input into the dates and deliverables. They’re responsive on the phone and via email.

What did you find most impressive about them?

Their professionalism distinguishes them from other service providers. Additionally, they have experienced teammates. 

Are there any areas they could improve?

No, I have no suggestions. I like how they do their work, and their portfolio technologies continue to grow. I’m a happy customer because they’ve made me look good in front of my clients. 

Do you have any advice for potential customers?

You need good project management on your side, and you need to be very clear about what you want. Additionally, you should hold yourself to high standards as well. The projects that fail are the ones where the client doesn’t know what they want.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a development agency. We create websites and mobile apps.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zoondia?

We were looking for a technical team of engineers to complete our projects.

SOLUTION

What was the scope of their involvement?

Zoondia provides both resource augmentation and a full-on team. We create the platform architecture and the UI/UX and then send it to Zoondia to execute the development. We’ve managed a few major projects in the healthcare industry with their team. 

One project was a portal for physicians and patients. Zoondia helped build the backend that the physicians access. Another project was an e-commerce mobile platform that physicians can use to recommend procedures. We also built a hospice industry platform that’s tied to electronic medical records and can be used on an Android device or tablet. Lastly, we created a tool for screening and assessing mental health conditions.

We’ve used a variety of technologies, including Java, Angular, Python, AWS, Microsoft Azure, and WooCommerce.

What is the team composition?

We work with 15 developers.

How did you come to work with Zoondia?

I found them on Upwork before it was called Upwork.

How much have you invested with them?

We’ve spent almost $1 million.

What is the status of this engagement?

Our partnership stated in January 2010 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest success is that we’ve been able to work together for 10 years and create multiple projects together that have launched and are still working. We’ve had our ups and downs. Like any other development team, we’ve gotten good engineers and bad engineers. I rotate them out depending on how well they execute. 

How did Zoondia perform from a project management standpoint?

We handle all the major lifting. It’s not the easiest, to be honest. Managing an offshore team. It requires a lot of oversight and strict management. We use scrum tactics to make sure they complete projects on time. That’s what’s made us successful. If you don’t have strong management, it’ll be hard to oversee an offshore team. 

What did you find most impressive about them?

They have a solid work ethic and easy access to good developers. They’re willing to work around the clock and on weekends to complete projects. That’s one of their strengths. 

Are there any areas they could improve?

Their project management is one side where they’re lacking. Also, our company always looks forward and tries new technologies, and we constantly have to tell them what tech and tech expertise to look for. It’s something they don’t do on their own; we have to tell them to do that. Lastly, I’d recommend that they improve their communication flow.

Any advice for potential customers?

Have a strong technical team in-house that knows how to manage offshore resources. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a fintech platform. We facilitate business financing and loans between banks and SMEs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

We needed help with platform development.

SOLUTION

What was the scope of their involvement?

ZOONDIA designed and developed our platform from scratch. We tested the technology with a third party and had a checklist to score the best suitable technologies and software. ZOONDIA worked on the most suitable technologies for our platform.

What is the team composition?

We worked with a business development representative, 2–3 software engineers, and their CEO.

How did you come to work with ZOONDIA?

We found them through a Google search. We had a selection process and engaged with different parties, but we were most comfortable with ZOONDIA. We chose them due to their understanding of the product and good design and software engineering team. 

What is the status of this engagement?

We worked together from November 2022–May 2024. We’re now engaging with them on a maintenance and support contract.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform is launching soon. We’ve had very good feedback about the platform. The testing phase and third-party checks have been successful. Next, we'll see about the strength of the software, design, and support mechanism. We’ll see the software’s strength and design once we have more volume and once we officially go on the market.

Overall, we had a good experience with ZOONDIA. We were lucky to find them and recommend them as a service provider.

How did ZOONDIA perform from a project management standpoint?

I'd give them a fairly high rating for project management. Initially, we were worried because they're an offshore provider, but they provided proper support. The interaction, the control they have, and their response times were good.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out their COO.

What did you find most impressive about them?

ZOONDIA's project management was impressive.

Are there any areas they could improve?

The follow-up process after completing the project should be improved.

Do you have any advice for potential customers?

Ensure you have a proper maintenance period after the project is completed. It should be part of the engagement at the beginning.

BACKGROUND

Please describe your company and position.

I am the Partner of KH Recruit

Describe what your company does in a single sentence.

Human capital consultancy and a recruitment firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZOONDIA to accomplish?

• LinkedIn Posts
• Gain more followers

SOLUTION

How did you find ZOONDIA?

Referral

Why did you select ZOONDIA over others?

• Pricing fits our budget
• Good value for cost

How many teammates from ZOONDIA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Zoondia’s task was to develop content for posts for our LI business page. They have done this very efficiently by providing a calendar a month in advance with all the dates, visuals and write-ups. We have over the course of 3 months doubled our follower numbers and populated the business page with creative posts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of followers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was always on time with deliverables. Content was discussed and agreed in advance with clear targets set and guidance from Zoondia what can be achieved.

What was your primary form of communication with ZOONDIA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Attention to detail 
• Customer care 
• Professionalism 
• Creativity

Are there any areas for improvement or something ZOONDIA  could have done differently?

Everything was smooth and easy!

BACKGROUND

Introduce your business and what you do there.
I’m the manager of a technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

We needed website development and SEO services.

SOLUTION

What was the scope of their involvement?
ZOONDIA has designed and developed our WordPress website from scratch. ZOONDIA also manages our SEO strategy and is responsible for conducting keyword research.

What is the team composition?

We work with three teammates from ZOONDIA.

How much have you invested with them?

We've spent around $6,000 with ZOONDIA.

What is the status of this engagement?

We’ve been working with ZOONDIA since January 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

ZOONDIA provides good SEO support, which has led more clients to our company.

How did ZOONDIA perform from a project management standpoint?

ZOONDIA delivers work on time. ZOONDIA’s prices are good, and the team is responsive through email and phone calls.

What did you find most impressive about them?

I’m impressed with ZOONDIA’s propositive and responsible team, who consider my input. ZOONDIA provides good service support and deliveries.

Are there any areas they could improve?

I can’t think of anything for ZOONDIA to improve. 

Do you have any advice for potential customers?

I recommend contacting ZOONDIA because they provide a positive experience — they provide good customer service and product delivery.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a company that offers Health, Safety, Environment and Quality services to other organizations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ZOONDIA, and what were your goals?

We needed Zoondia to develop a blog website for our non-profit wing of the organization, in addition to developing an application.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed someone having an international presence while having a solid Middle Eastern presence. Price, team size and support were all a deciding factor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We developed a detailed scope of work document that Zoondia studied and provided a price on. With that information, we had a kickoff and several other meetings and communication sessions. Review sessions were conducted at key milestones.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager, Technical Manager and Coordinator were all involved in the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website functionality and app functionality all met expectations.

Describe their project management style, including communication tools and timeliness.

They are extremely helpful and available, which is the main reason we like to work again with ZOONDIA. Their management is on top of things and regularly keeps in touch to ensure all services are per our liking.

What did you find most impressive or unique about this company?

Management involvement is very important to them, which in turn drives their service success. Also, when they commit to a date, they meet it, excellent!

Are there any areas for improvement or something they could have done differently?

Everything is fine.

BACKGROUND

Please describe your company and your position there.

I am the onwer of a analytical marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ZOONDIA, and what were your goals?

We needed a webpage to show what we do with a CRM on the backend.

SOLUTION

How did you select this vendor and what were the deciding factors?

a I found them a long time ago in Google.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I have been working with zoondia for a long time and I wouldn't go to look for other companies. They are the best and they show in every project I work with them.

How many people from the vendor's team worked with you, and what were their positions?

I am always in contact with a project manager, Arun, that is one of the best profesionals I have ever worked with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With Zoondia you have a good cut in prices but with more quality than you ever expected.

Describe their project management style, including communication tools and timeliness.

Arun is always focus on giving you the best attetion and service.

What did you find most impressive or unique about this company?

They give you what they promised.

Are there any areas for improvement or something they could have done differently?

I cannot find any.