ZOONDIA

Introduce your business and what you do there.

I’m the owner of a website design company.

What challenge were you trying to address with ZOONDIA?

We needed help with web design and development.

What was the scope of their involvement?

They’ve built everything from member portals to e-commerce sites. Typically, I’ll send them a request regarding the site map, wireframes, and additional information. They return with an estimate for the project, and I determine if we should move forward based on that.

When they’re responsible for the design, they send me their work iteratively. Once I approve it, we move into the development phase. I test their HTML work as well, requesting changes as needed. Once they have the code looking just right, they migrate it into whatever platform they’re using. In the end, they handle QA before launching the project. 

What is the team composition?

I work with 1–3 project managers directly. At times, I’ll also get involved with the rest of the team assigned to a project. 

How did you come to work with ZOONDIA?

They were referred to be during a coaching web design class I was taking at the time. My current development partner wasn’t producing work that was up to my standards. So, my mentor recommended them based on his positive past experience.

How much have you invested with them?

We’ve spent about $150,000 to this point. 

What is the status of this engagement?

We’ve been working with them since around May 2015.

What evidence can you share that demonstrates the impact of the engagement?

The websites don’t go live until I’m completely satisfied with how they look and function. They’ve definitely saved me money, charging less than other comparable companies would. That’s helped us out a lot.   

How did ZOONDIA perform from a project management standpoint?

We have a pretty substantial time zone difference, but they’re very responsive. I’m able to work around the time difference pretty easily. We use Basecamp and Skype to communicate. 

What did you find most impressive about them?

They never turn my ideas down. I’ve worked with other development partners in the past that feel like some of my ideas aren’t feasible, requiring me to research it myself to prove that they’re possible. Their ability to find a solution, even when they’re facing tough problems, makes working with them great. 

Are there any areas they could improve?

I wish they worked in my time zone.

Introduce your business and what you do there.

I’m the founder of AppsAustin. We build mobile software applications for consumers and businesses.

What challenge were you trying to address with ZOONDIA?

We hired ZOONDIA for software development, iOS and Android development, website development, database development, SEO, marketing, sales, and more.

What was the scope of their involvement?

We’re often building a suite of projects for my clients: apps for Android and iPhone, websites, backend development, and social media integration. It’s a turnkey service. ZOONDIA has helped me build apps for multiple platforms ranging from $50,000 to $2 million. They’ve also developed websites in WordPress, Drupal, PHP, and other technologies. It really depends on the client.

Once I gather my requirements for a client’s project, I hand them over to ZOONDIA. They create architecture documents, art screens, and codebases. They help us every step of the way from feature development to the app store launch.

When it comes to SEO, ZOONDIA is responsible for keyword research, development, and integration. They track Google Analytics to make sure each campaign is performing as expected. Most recently, we’ve had them do Google Ads integration and a Google Console setup.

For digital marketing, ZOONDIA manages accounts on Facebook, Twitter, and Instagram. They create and push content, link between the content sources, and integrate designs from relevant mobile apps.

What is the team composition?

For SEO, we have two people. One does the campaign set-up and research while the other person makes sure everything’s done. We also have a dedicated project manager who does all the communication between the development team and me. Other project managers work with other developers on a regular basis. I estimate we work with five people in total.

How did you come to work with ZOONDIA?

I found them online and started working with them.

How much have you invested with them?

We’ve spent about $4 million–$5 million.

What is the status of this engagement?

We’ve done two dozen projects over 12–13 years.

What evidence can you share that demonstrates the impact of the engagement?

We measure ZOONDIA’s success by the performance of their products. We saw three times our revenue growth with a new website. The web development they’ve done for us has been really good.

I’ve worked with a lot of developers over the years and never found one that worked out really well. ZOONDIA’s team works hard. They deliver what they’re going to deliver, and if there is a mistake or anything they missed, they stick to our original fixed-price agreement. Their priority is to make the product is good and delivered professionally.

How did ZOONDIA perform from a project management standpoint?

They’re I have a person in India who works in my day time and runs third-party software for booking reservations for us. They’re good at English communication, both written and spoken.

What did you find most impressive about them?

Their dedication to making sure that the project is successful impresses me. Their quality and prices are good: I don’t usually find both together. If there’s ever a problem, they’ll fix it right away so I don’t have to worry about it.

Are there any areas they could improve?

I don’t really have any complaints. They do a good job for us.

Any advice for potential customers?

Make sure that ZOONDIA has detailed requirements. If you have an excellent plan, they’ll do a good job at following that plan. They also can operate on a fixed price for me and my customers. Not a lot of people can do that.

Introduce your business and what you do there.

I’m the CIO of a boutique consultancy where I work with a variety of customers on new development projects.

What challenge were you trying to address with ZOONDIA?

I hired them for development services. They’ve been my go-to organization for web and mobile development.

What was the scope of their involvement?

ZOONDIA has worked with me on multiple projects. The biggest project we worked on was a year-long project that involved front- and backend development of a web app and an iOS and Android mobile app. All the work they’ve done has been customer-facing. 

They work with me on the full development cycle, working on technical design, screen design, development, QA, deployment, and sometimes ongoing support.

How did you come to work with ZOONDIA?

I was looking for a new development partner. I had a lot of experience in India, I speak Hindi, and I had used outsourced resources for many years in different contexts. I chose about four different companies, but I ended up going with ZOONDIA.

How much have you invested with them?

We’ve spent between $250,000–$500,000.

What is the status of this engagement?

We began working together in the second or third quarter of 2015. The Coronavirus pandemic has certainly changed things, but we’re still working with them.

What evidence can you share that demonstrates the impact of the engagement? 

The metric we measure is whether or not we meet the deliverables, and ZOONDIA has been consistently good at that. We haven’t done any stress test measurements, but the bug rate has been very low both internally and externally reported.

How did ZOONDIA perform from a project management standpoint?

I’ve typically been the project manager for the engagement, but they have an internal lead who directly manages their development resources. We develop the project plans together, and they have some input into the dates and deliverables. They’re responsive on the phone and via email.

What did you find most impressive about them?

Their professionalism distinguishes them from other service providers. Additionally, they have experienced teammates. 

Are there any areas they could improve?

No, I have no suggestions. I like how they do their work, and their portfolio technologies continue to grow. I’m a happy customer because they’ve made me look good in front of my clients. 

Do you have any advice for potential customers?

You need good project management on your side, and you need to be very clear about what you want. Additionally, you should hold yourself to high standards as well. The projects that fail are the ones where the client doesn’t know what they want.

Introduce your business and what you do there.

I’m the CTO of a development agency. We create websites and mobile apps.

What challenge were you trying to address with Zoondia?

We were looking for a technical team of engineers to complete our projects.

What was the scope of their involvement?

Zoondia provides both resource augmentation and a full-on team. We create the platform architecture and the UI/UX and then send it to Zoondia to execute the development. We’ve managed a few major projects in the healthcare industry with their team. 

One project was a portal for physicians and patients. Zoondia helped build the backend that the physicians access. Another project was an e-commerce mobile platform that physicians can use to recommend procedures. We also built a hospice industry platform that’s tied to electronic medical records and can be used on an Android device or tablet. Lastly, we created a tool for screening and assessing mental health conditions.

We’ve used a variety of technologies, including Java, Angular, Python, AWS, Microsoft Azure, and WooCommerce.

What is the team composition?

We work with 15 developers.

How did you come to work with Zoondia?

I found them on Upwork before it was called Upwork.

How much have you invested with them?

We’ve spent almost $1 million.

What is the status of this engagement?

Our partnership stated in January 2010 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The biggest success is that we’ve been able to work together for 10 years and create multiple projects together that have launched and are still working. We’ve had our ups and downs. Like any other development team, we’ve gotten good engineers and bad engineers. I rotate them out depending on how well they execute. 

How did Zoondia perform from a project management standpoint?

We handle all the major lifting. It’s not the easiest, to be honest. Managing an offshore team. It requires a lot of oversight and strict management. We use scrum tactics to make sure they complete projects on time. That’s what’s made us successful. If you don’t have strong management, it’ll be hard to oversee an offshore team. 

What did you find most impressive about them?

They have a solid work ethic and easy access to good developers. They’re willing to work around the clock and on weekends to complete projects. That’s one of their strengths. 

Are there any areas they could improve?

Their project management is one side where they’re lacking. Also, our company always looks forward and tries new technologies, and we constantly have to tell them what tech and tech expertise to look for. It’s something they don’t do on their own; we have to tell them to do that. Lastly, I’d recommend that they improve their communication flow.

Any advice for potential customers?

Have a strong technical team in-house that knows how to manage offshore resources.