ZOONDIA

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a vacation rental management company; we manage Airbnbs and other types of listings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

We needed help with web and app development for our business.

SOLUTION

What was the scope of their involvement?

ZOONDIA is doing website and extensive database development for us. Their work also includes iOS and Android apps and a management system building to control all the content between platforms. To jumpstart the projects we do together, I only provide them with a list of requirements, and they build it for us, including design.

Regarding technologies, they use Adobe Suite, Drupal, WordPress, Java, and Objective-C.

What is the team composition?

We’ve been working with three project managers, a development team, a designer, an SEO specialist, and Arun (Owner).

How did you come to work with ZOONDIA?

We’ve worked with them on many previous projects, so we chose them for this one because we were happy with their first rounds of development work, have good communication, and deliver exactly what we need when we want it. I felt comfortable bringing them to a bigger project.

How much have you invested in them?

We’ve spent around $130,000 with them so far.

What is the status of this engagement?

We started working together in January 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been helping us dominate the local industry through their work by delivering quickly through a good team of people who understand our vision to execute it properly. Overall, they help us quickly achieve our goals.

How did ZOONDIA perform from a project management standpoint?

They’ve been great at meeting tight deadlines and are always available to communicate anytime, even though they’re based overseas. In terms of tools, we use Basecamp and a CRM.

What did you find most impressive about them?

Their customer service and QA are outstanding; whenever we need something changed, they take care of it.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — I think they do a great job, and that’s why I keep hiring them.

Do you have any advice for potential customers?

Assist them in the planning so they can execute what’s needed. Also, be as hands-on as you can to enable them to deliver according to your expectations.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Link & Shield Technologies, a security and IT company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

We needed help with mobile app development and web design for one of our partners.

SOLUTION

What was the scope of their involvement?

ZOONDIA has designed and developed the mobile app for iOS and Android from scratch. It’s a fleet and cab booking application; there’s an app for drivers and one for passengers. They’ve also designed and developed the client’s website from scratch.

They help with digital marketing, such as social media marketing. ZOONDIA provides templates and helps with SEO. Additionally, they’ve educated our clients on how to do the marketing. Now, we have a maintenance contract with them, so they continue to support us.

What is the team composition?

We had around 12 people on the team for development, including a project manager, a UX person, a business analyst, and more. At the end of the project, there were only six people.

How did you come to work with ZOONDIA?

We had a four-year long-term relationship. We took offers from 10 different companies, but we negotiated and worked out the price with them. ZOONDIA had very talented engineers in each technology.

How much have you invested with them?

We’ve spent $200,000. We pay $12,000 per month for maintenance and updates.

What is the status of this engagement?

We started working together in August 2018, and our relationship is ongoing. It took eight months to develop the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The apps and website are very user-friendly, and it’s never crashed, which is amazing. We’ve gotten excellent feedback from our customers and those on our side. Overall, the testing and quality of the engineers, as well as their feedback, framing method, and how they educate us to use the application have been really helpful. We’re very happy with them.

How did ZOONDIA perform from a project management standpoint?

We have weekly review meetings, and they immediately respond to our emails and calls. Also, their team meets deadlines 95% of the time. The 5% delay was from the third-party integration with a payment gateway API.

We use Zoom, email, calls, and WhatsApp as tools for the project. We have a WhatsApp group to include our client, their engineers, our project manager, their project manager, their business analyst, and even their CEO.

What did you find most impressive about them?

They’re up-to-date. Moreover, they’re very reliable and responsible, and their technical team is highly professional. We’re happy with them; everything is perfect.

Are there any areas they could improve?

If they could provide a solution on how to reach them during holidays if we need to, that would be great.

Do you have any advice for potential customers?

I recommend them 100%. Nonetheless, make a price comparison and have a good negotiation on the initial parts.

BACKGROUND

Introduce your business and what you do there?

I’m co-founder of F1 Investors. We’re a marketplace that does financial investments for credited investors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

We needed a website to help automate marketplace processing.

SOLUTION

What was the scope of their involvement?

First, we provided ZOONDIA with a spec and explained our goals. We collaborated to create milestones, discussed a database, and worked from our basic wireframe to come up with content, design application, and all the details for the website.

They’re currently providing frontend development and design of the website using JavaScript, Node.js, and Crypto.js. They were also involved in creating the theme of our site. The site has a basic landing page with a login and sign-in screen. Our existing customers can register on the website. The ultimate goal is to use this database for future vendors and investors.

Some of the features and functionalities are two-factor authentication, user management, account creation, and membership association. There are also dashboards for investors and for promoters.  

What is the team composition?

The engineering director is my daily point of contact. There is also a project coordinator, a frontend developer, a backend developer, a UI designer, and a QA specialist.

How did you come to work with ZOONDIA?

I searched on Clutch and emailed roughly 100 companies. From the several that responded, I narrowed it down by those who used fintech-friendly technology, security, and pricing.

How much have you invested with them?

We spent $10,000 on the initial contract. We expect to spend $25,000–$50,000 by the end of the project.

What is the status of this engagement?

We began working together around June 2021, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement

I feel reassured in their experience and understanding of our industry; They used an encrypted library without us having to request it. We’re happy with the timeline they finished the first phase, the quality of their code, and the fact that they are open to learning new technologies we suggest. I also really like that they ask a lot of appropriate questions in order to do their best for us.

How did ZOONDIA perform from a project management standpoint?

We collaboratively handle project management. They’re proactive, communicative, and they keep us updated weekly. The team finished the first phase a few days ahead of the estimated timeline, which was great. Google Chat is our most dynamic tool, which we use daily. We use Google Meet and Zoom for meetings. We also use and email occasionally for business items we need to discuss.

What did you find most impressive about them?

They do clean work, including their deployment framework. The way they develop modules could be reviewed with another company if necessary, and they could easily pick it up and continue the work.

Are there any areas they could improve?

As we move forward, I would like to see the team research and draw from their expertise to propose solutions for technology on different aspects, such as a payment system for the website.

Do you have any advice for potential customers?

Be clear on your specs, and be available for communication. Try to respond quickly to any questions they ask.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of an e-commerce platform that provides marketplace services to support the selling of products to respective buyers within the market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

I needed help with the platform development.

SOLUTION

What was the scope of their involvement?

We hired them to be our developers to improve the construction of our website and platform. We gave them the code from the previous company that worked on the website, and ZOONDIA improved it. They worked to make it more end-to-end. 

They're currently working on the development of the mobile version.

What is the team composition?

There are 5–10 people involved, including the CTO, a project manager, and a development team.

How did you come to work with ZOONDIA?

We did our online search and contacted different companies, who then showed us their capabilities. We decided to move forward with ZOONDIA after seeing their proposal.

How much have you invested with them?

We've spent $100,000 with them so far.

What is the status of this engagement?

We started working together in July 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had a good experience with them. They continue to support us in enhancements and improvements. 

How did ZOONDIA perform from a project management standpoint?

Project management is good — they’re responsive with follow-up. I don’t deal with them directly, but I get good feedback from my technical team. They use tools to monitor the progress and raise an issue from time to time.

What did you find most impressive about them?

We like that their top management is aware of the details of each project. We’re happy with that, and we’re planning to continue with them.

Are there any areas they could improve?

They could increase the team size by working with each customer while maintaining a reasonable price.

Do you have any advice for potential customers?

We would refer them to someone looking to build a project from scratch or improving a website or application. They have good expertise.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT at a money exchange center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

We needed help to build our mobile and web applications.

SOLUTION

What was the scope of their involvement?

ZOONDIA designed and developed our mobile and web apps. Initially, a person from their team came to our office, and we gave them guidelines to follow. Then, they designed the web app in Laravel, integrating a payment gateway. Additionally, they designed and built our website from scratch for hosting the app in it.

On the other hand, ZOONDIA developed our mobile app for iOS and Android. People can send cash to six different countries through our apps, and we have a template to enable more countries in the future. In addition to that, they provided us with a video manual.

ZOONDIA has helped us with some Facebook marketing campaigns as well, and they offered SEO services, but we didn’t acquire them. They also have API, security, AWS, and cloud hosting knowledge.

What is the team composition?

ZOONDIA team had created Colo APP in Qatar. Colo online car booking app is famous in Qatar. Based on the reviews received for the Colo App, I had contacted them for creating an online app for the exchange.

How did you come to work with ZOONDIA?

I knew some of the apps that they had designed, and I knew how they performed. Based on that, I contacted them.

How much have you invested with them?

We’ve spent around $250,000.

What is the status of this engagement?

We started working together in April 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ZOONDIA is a good vendor, and we haven’t faced any issues. They make any changes that we request and explain everything to us. Additionally, they’re professional and offer great customer service.

Their team knows what they’re doing, and our apps haven’t faced any critical failures. When we had payment gateway issues with timeouts, their payment gateway team contacted us and solved them. They handled it in a proper manner.

How did ZOONDIA perform from a project management standpoint?

ZOONDIA has met our deadlines. They always respond whenever I post an issue in our WhatsApp group and provide us with reports.

I haven’t had the chance to visit their office, but we communicate through email, Zoom, phone calls, and WhatsApp.

What did you find most impressive about them?

ZOONDIA has technical expertise and knowledge in their field. They look at all the areas around security and delivery, and they make sure that they’re properly channeling everything.

Are there any areas they could improve?

There’s nothing that I would have them improve. Their work is excellent and they have done an excellent job in making our mobile app and web app a tremendous success

Do you have any advice for potential customers?

I would really recommend their service. they have an excellent team to deliver the projects on time, with the latest technology at an affordable cost. Customer service and client follow up is excellent

BACKGROUND

Please describe your company and your position there.

As a CEO for an investment fund, we invest in many companies and have some controlling shares and review the growth and management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ZOONDIA, and what were your goals?

We needed a wealth dashboard that can give us a full view of our investment and the status and position of each company we are investing in. Each company CFO updates his/her company position either on daily basis, monthly basis or connects it to their ERP dashboard. With that, we can see the position of each company and intervene if needed to make the right decision at the right time.

SOLUTION

How did you select ZOONDIA and what were the deciding factors?

Zoondia provided a very comprehensive dashboard with standard API that allowed us to connect the system to all companies ERP system and have a user dashboard with communication-based on investment allowing full transparency of the investment and profile

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Zoondia is to propose the process of setting both app and web-based platforms allowing companies to enter their data Zoondia provided executive and board dashboard to show financial indications of each company and highlight any red flag or great achievements.

How many people from the vendor's team worked with you, and what were their positions?

Five developers, one architect, and three management.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Excellent results within six months of implementation, three months of review and changes, and additional three months of support.

Describe their project management style, including communication tools and timelines.

Communication was very good with the vendor and they provide the right tools and languages with a multi-language setup of the platform.

What did you find most impressive or unique about this company?

Strong. They always met schedules and they have high-quality designers and developers.

Are there any areas for improvement or something they could have done differently?

They need a local office in Saudi Arabia if they need big business.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a website design company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

We needed help with web design and development.

SOLUTION

What was the scope of their involvement?

They’ve built everything from member portals to e-commerce sites. Typically, I’ll send them a request regarding the site map, wireframes, and additional information. They return with an estimate for the project, and I determine if we should move forward based on that.

When they’re responsible for the design, they send me their work iteratively. Once I approve it, we move into the development phase. I test their HTML work as well, requesting changes as needed. Once they have the code looking just right, they migrate it into whatever platform they’re using. In the end, they handle QA before launching the project. 

What is the team composition?

I work with 1–3 project managers directly. At times, I’ll also get involved with the rest of the team assigned to a project. 

How did you come to work with ZOONDIA?

They were referred to be during a coaching web design class I was taking at the time. My current development partner wasn’t producing work that was up to my standards. So, my mentor recommended them based on his positive past experience.

How much have you invested with them?

We’ve spent about $150,000 to this point. 

What is the status of this engagement?

We’ve been working with them since around May 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The websites don’t go live until I’m completely satisfied with how they look and function. They’ve definitely saved me money, charging less than other comparable companies would. That’s helped us out a lot.   

How did ZOONDIA perform from a project management standpoint?

We have a pretty substantial time zone difference, but they’re very responsive. I’m able to work around the time difference pretty easily. We use Basecamp and Skype to communicate. 

What did you find most impressive about them?

They never turn my ideas down. I’ve worked with other development partners in the past that feel like some of my ideas aren’t feasible, requiring me to research it myself to prove that they’re possible. Their ability to find a solution, even when they’re facing tough problems, makes working with them great. 

Are there any areas they could improve?

I wish they worked in my time zone.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of AppsAustin. We build mobile software applications for consumers and businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

We hired ZOONDIA for software development, iOS and Android development, website development, database development, SEO, marketing, sales, and more.

SOLUTION

What was the scope of their involvement?

We’re often building a suite of projects for my clients: apps for Android and iPhone, websites, backend development, and social media integration. It’s a turnkey service. ZOONDIA has helped me build apps for multiple platforms ranging from $50,000 to $2 million. They’ve also developed websites in WordPress, Drupal, PHP, and other technologies. It really depends on the client.

Once I gather my requirements for a client’s project, I hand them over to ZOONDIA. They create architecture documents, art screens, and codebases. They help us every step of the way from feature development to the app store launch.

When it comes to SEO, ZOONDIA is responsible for keyword research, development, and integration. They track Google Analytics to make sure each campaign is performing as expected. Most recently, we’ve had them do Google Ads integration and a Google Console setup.

For digital marketing, ZOONDIA manages accounts on Facebook, Twitter, and Instagram. They create and push content, link between the content sources, and integrate designs from relevant mobile apps.

What is the team composition?

For SEO, we have two people. One does the campaign set-up and research while the other person makes sure everything’s done. We also have a dedicated project manager who does all the communication between the development team and me. Other project managers work with other developers on a regular basis. I estimate we work with five people in total.

How did you come to work with ZOONDIA?

I found them online and started working with them.

How much have you invested with them?

We’ve spent about $4 million–$5 million.

What is the status of this engagement?

We’ve done two dozen projects over 12–13 years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure ZOONDIA’s success by the performance of their products. We saw three times our revenue growth with a new website. The web development they’ve done for us has been really good.

I’ve worked with a lot of developers over the years and never found one that worked out really well. ZOONDIA’s team works hard. They deliver what they’re going to deliver, and if there is a mistake or anything they missed, they stick to our original fixed-price agreement. Their priority is to make the product is good and delivered professionally.

How did ZOONDIA perform from a project management standpoint?

They’re I have a person in India who works in my day time and runs third-party software for booking reservations for us. They’re good at English communication, both written and spoken.

What did you find most impressive about them?

Their dedication to making sure that the project is successful impresses me. Their quality and prices are good: I don’t usually find both together. If there’s ever a problem, they’ll fix it right away so I don’t have to worry about it.

Are there any areas they could improve?

I don’t really have any complaints. They do a good job for us.

Any advice for potential customers?

Make sure that ZOONDIA has detailed requirements. If you have an excellent plan, they’ll do a good job at following that plan. They also can operate on a fixed price for me and my customers. Not a lot of people can do that.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of a boutique consultancy where I work with a variety of customers on new development projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZOONDIA?

I hired them for development services. They’ve been my go-to organization for web and mobile development.

SOLUTION

What was the scope of their involvement?

ZOONDIA has worked with me on multiple projects. The biggest project we worked on was a year-long project that involved front- and backend development of a web app and an iOS and Android mobile app. All the work they’ve done has been customer-facing. 

They work with me on the full development cycle, working on technical design, screen design, development, QA, deployment, and sometimes ongoing support.

How did you come to work with ZOONDIA?

I was looking for a new development partner. I had a lot of experience in India, I speak Hindi, and I had used outsourced resources for many years in different contexts. I chose about four different companies, but I ended up going with ZOONDIA.

How much have you invested with them?

We’ve spent between $250,000–$500,000.

What is the status of this engagement?

We began working together in the second or third quarter of 2015. The Coronavirus pandemic has certainly changed things, but we’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The metric we measure is whether or not we meet the deliverables, and ZOONDIA has been consistently good at that. We haven’t done any stress test measurements, but the bug rate has been very low both internally and externally reported.

How did ZOONDIA perform from a project management standpoint?

I’ve typically been the project manager for the engagement, but they have an internal lead who directly manages their development resources. We develop the project plans together, and they have some input into the dates and deliverables. They’re responsive on the phone and via email.

What did you find most impressive about them?

Their professionalism distinguishes them from other service providers. Additionally, they have experienced teammates. 

Are there any areas they could improve?

No, I have no suggestions. I like how they do their work, and their portfolio technologies continue to grow. I’m a happy customer because they’ve made me look good in front of my clients. 

Do you have any advice for potential customers?

You need good project management on your side, and you need to be very clear about what you want. Additionally, you should hold yourself to high standards as well. The projects that fail are the ones where the client doesn’t know what they want.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a development agency. We create websites and mobile apps.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zoondia?

We were looking for a technical team of engineers to complete our projects.

SOLUTION

What was the scope of their involvement?

Zoondia provides both resource augmentation and a full-on team. We create the platform architecture and the UI/UX and then send it to Zoondia to execute the development. We’ve managed a few major projects in the healthcare industry with their team. 

One project was a portal for physicians and patients. Zoondia helped build the backend that the physicians access. Another project was an e-commerce mobile platform that physicians can use to recommend procedures. We also built a hospice industry platform that’s tied to electronic medical records and can be used on an Android device or tablet. Lastly, we created a tool for screening and assessing mental health conditions.

We’ve used a variety of technologies, including Java, Angular, Python, AWS, Microsoft Azure, and WooCommerce.

What is the team composition?

We work with 15 developers.

How did you come to work with Zoondia?

I found them on Upwork before it was called Upwork.

How much have you invested with them?

We’ve spent almost $1 million.

What is the status of this engagement?

Our partnership stated in January 2010 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest success is that we’ve been able to work together for 10 years and create multiple projects together that have launched and are still working. We’ve had our ups and downs. Like any other development team, we’ve gotten good engineers and bad engineers. I rotate them out depending on how well they execute. 

How did Zoondia perform from a project management standpoint?

We handle all the major lifting. It’s not the easiest, to be honest. Managing an offshore team. It requires a lot of oversight and strict management. We use scrum tactics to make sure they complete projects on time. That’s what’s made us successful. If you don’t have strong management, it’ll be hard to oversee an offshore team. 

What did you find most impressive about them?

They have a solid work ethic and easy access to good developers. They’re willing to work around the clock and on weekends to complete projects. That’s one of their strengths. 

Are there any areas they could improve?

Their project management is one side where they’re lacking. Also, our company always looks forward and tries new technologies, and we constantly have to tell them what tech and tech expertise to look for. It’s something they don’t do on their own; we have to tell them to do that. Lastly, I’d recommend that they improve their communication flow.

Any advice for potential customers?

Have a strong technical team in-house that knows how to manage offshore resources.