Can you share any outcomes from the project that demonstrate progress or success?
Jessica and Andrea at Zoek are awesome. First Andrea, she does not mess around when it comes to follow-up and follow-through. Each time I send her an email request to make an adjustment to my google landing page, she completes it the same day and lets me know the same day. She is very forthcoming with providing information, if she knows what your talking about, she will have an answer for you.
Jessica, she saved me from serious stress. She was able to solve a problem that was created by mistake by someone in the company regarding the content on my website. I sent a chat asking for help understanding what happened and she called me. She listened and with me on the phone she could see what I was seeing and why it was not right. She had it fixed in 30 minutes with apologies. No worries, I am just glad it was fixed. Thanks Ladies!
How effective was the workflow between your team and theirs?
The workflow between Jessica and Andrea and I is very good, pretty seamless. I don't really know much about what is happening from Ansley's end. I had questions regarding updating my meta-tag, I sent an email to him, last week. The same day I sent a request to Andrea.
Andrea handled my request to her immediately. I have not received a response to that email from Ansley yet, but a day or two later I did receive a response from him regarding a different email that I sent him about a different issue about a week prior.
What did you find most impressive about this company?
They seemed interested in my company and in understanding my business goals. They supported what I am wanting to accomplish.
Are there any areas for improvement?
More forthcoming with the details of what it is that they actually do, not just trowing out random technical terms. I don't like the contract. It would be great if everyone I dealt with was as responsive and proactive and informative as Jessica and Andrea.