ZAAG SYSTEMS

BACKGROUND

Please describe your company and position.

I am the VP/CIO of Focus Corporation

Describe what your company does in a single sentence.

Focus is an international group specializing in Software development and IT services. Created in 2003, the group is present in France, Germany and Tunisia and has more than 500 qualified and certified experts. Through its partnerships with world leaders like SAP, Continental, Faurecia, VMware, Dell Technologies, Cisco, IBM, Fortinet and many others, the group has developed solid expertise in a wide range of technologies and offers services such as IT consulting, development, integration, testing and support & maintenance for various activities in embedded systems, SAP solutions, IT infrastructure and Cloud to help you modernize your information system and allow you to be always competitive on the market. Focus is also ISO 9001, CMMI level 3 and ISO 27001 certified. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Integrate the new platform seamlessly with our existing IT systems.
• Develop a robust and scalable e-commerce platform tailored to our needs.

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAAG Systems handled our e-commerce project from start to finish. They began with a thorough discovery phase to understand our business, target audience, and technical requirements. From there, they designed a modern, user-friendly interface and developed a fully responsive e-commerce platform with advanced search and filtering options, secure checkout, and real-time inventory management.

Key deliverables included:

• Custom e-commerce website design and development.
• Seamless integration with our existing IT infrastructure.
• Secure payment gateway implementation.
• Mobile-friendly, responsive layouts for all devices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new e-commerce platform from ZAAG Systems has improved site speed, boosted conversions, and increased online sales. Our team can now manage products more efficiently, saving time and effort. Customers have shared positive feedback on the site’s easy navigation, smooth checkout, and overall shopping experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ZAAG Systems’ project management was excellent from start to finish. They set clear timelines, kept us updated at every stage, and delivered all milestones on schedule. Communication was prompt and transparent, and they were quick to adapt whenever we had changes or new requests, ensuring our needs were always met.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about ZAAG Systems was their ability to combine deep technical expertise with a genuine commitment to our success. They didn’t just deliver a functional e-commerce platform; they took the time to understand our business goals and crafted a solution that truly supported our growth.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

Overall, our experience with ZAAG Systems was outstanding. If anything, we would have appreciated even more proactive suggestions for future enhancements once the project launched. That said, their responsiveness and willingness to implement new ideas quickly made the collaboration smooth and highly productive.

BACKGROUND

Please describe your company and position.

I am the Manager of Kadd Consulting

Describe what your company does in a single sentence.

Digital solutions for the UK public 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Professionalism
• Design
• structures
• Technical Depth

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

• Great culture fit
• Company values aligned

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kadd Consulting was launching a digital address-changing portal and Zaag was reponsible for 

Design

Development 

Deployment 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cost 

Delivery Time 

Customer Journey

Feedback from clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was delivered on time 

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Professionalism and Intergrity 

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Nityo Infotech

Describe what your company does in a single sentence.

Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation. Headquartered in US with deep imprints in LATAM, APAC, EUROPE/CIS & MIDDLE EAST & AFRICA. Nityo is powered by 31,000+ employees across 41 countries serving enterprises across industries like Banking, Insurance, Finance, FMCG, Hi-Tech start-ups, Government enterprises, Pharmaceuticals, Oil & Gas, Agriculture and more. Through Nityo's services division, we have empowered numerous brands in optimising cost through Managed Services as well as outsourcing model.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Fill key technical roles quickly without sacrificing quality
• Gain access to experienced developers, QA engineers, and DevOps talent

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They worked closely with us to strengthen our technical team by providing experienced IT professionals exactly when we needed them. The people they brought in full-stack developers, QA engineers, and DevOps experts blended right into our existing team like they’d been with us from the start.

Scope of Work:

They helped us quickly find and onboard skilled talent for our ongoing development work.
Their team played a big role in building and maintaining web and mobile apps across several client projects.
They also supported us with setting up CI/CD pipelines, handling cloud deployments, and improving overall system performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with them made a noticeable difference. We saw faster turnaround times on key deliverables, smoother releases, and fewer bugs in production. Their developers helped us clear a growing backlog, while QA support improved overall product stability. The team also boosted our sprint velocity and kept projects moving without delays.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was solid and dependable. Tasks were delivered on time, and their team stayed in sync with our schedules and priorities. Anytime we needed to shift focus or add new tasks, they adjusted quickly and communicated clearly. They were responsive, easy to work with, and always professional.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the quality of their talent and how quickly they adapted to our workflow. Their team wasn’t just technically strong they understood our goals, asked the right questions, and contributed like they were part of our in-house staff. That level of alignment is rare.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Director of an insurance company 

Describe what your company does in a single sentence.

We have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help other others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We are an award-winning company, and we owe that to our amazing team! We care about our people, and we mean it.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Automating repetitive business processes to free up internal resources and improve operational efficiency.
• Integrating AI into our existing systems (like our CRM and ERP) in a way that felt seamless and added real-time intelligence without disrupting our workflows.

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAAG Systems handled a full-spectrum AI implementation for us. The scope included designing and developing custom AI models tailored to our industry needs, integrating those models into our existing platforms, and setting up automation for several key workflows.

Key deliverables included:
– A predictive analytics dashboard for trend forecasting and business insights
– AI-powered bots for customer service and lead generation
– Seamless integration of AI tools into our CRM and internal systems

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with ZAAG Systems led to noticeable improvements across several areas. We saw faster turnaround times on routine tasks thanks to automation, better decision making driven by AI generated insights, and more meaningful engagement from customers through the AI-powered bots.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ZAAG Systems' project management was outstanding from start to finish. They worked with clear timelines, kept us informed at every stage, and consistently delivered on or ahead of schedule. What really stood out was their responsiveness any time we had a question, change request, or needed clarification, they were quick to jump in with solutions.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about ZAAG Systems was their deep technical knowledge paired with a truly business focused mindset. They didn’t just deliver AI tools they took the time to understand our goals, challenges, and industry context. Their ability to translate complex AI capabilities into practical, real-world solutions was exceptional.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

If there’s one area for improvement, it would be enhancing post-deployment training for our internal team. While the tools were well built and effective, a more structured onboarding or knowledge transfer session could have helped us get up to speed even faster.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of The Priory Hospital

Describe what your company does in a single sentence.

Circle Health Group is the UK’s largest private hospital group, with more than 50 locations nationwide. We combine clinical excellence with peaceful surroundings, where patients are always treated as individuals. People are at the heart of everything we do – whether that’s our talented, passionate staff or the people they care for. Patients always come first, and when it comes to looking after you, being ‘good enough’ never is. We are investing millions of pounds into making our hospitals the best they can be.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Streamline service requests and communication within the property

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAAG Systems handled the project from concept to launch. The scope included UX/UI design, backend development, and full integration with our booking and property management systems. Key deliverables were a fully functional mobile app for iOS and Android, push notification features, in-app chat support, service request modules, and staff training sessions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the app launch, we’ve seen clear improvements in guest engagement and operational efficiency. More guests are using the app to book directly and request services, which has reduced pressure on our front desk. Feedback has been overwhelmingly positive, and the streamlined experience has enhanced our brand’s reputation across properties.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ZAAG Systems demonstrated excellent project management throughout. They communicated clearly, kept us updated at every phase, and delivered each milestone on time. They were proactive in addressing our feedback and quick to adapt when our needs evolved. Their team was reliable, responsive, and genuinely committed to delivering a successful solution.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about ZAAG Systems was their deep understanding of the hospitality industry. They didn’t just build a functional app they built something that truly enhanced the guest experience. Their attention to detail, creativity, and ability to translate our vision into a seamless digital product impress us.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the Director of Sales of Christie Digital Systems

Describe what your company does in a single sentence.

Your ideas, our technology. We’re a global audio and visual technologies company with a vision: helping our customers create brilliant and unforgettable shared experiences. From the world’s biggest brands, theme parks, global cinema chains, and film festivals to boutique cinemas, city halls, corporate boardrooms, and local museums – we create technology to help our customers bring their creative visions to life. We offer a wide range of solutions designed to solve our customers' AV challenges.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• To scale our in-house development team with experienced IT professionals
• To support the implementation of a smart factory initiative
• To reduce downtime and improve system reliability

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAAG Systems provided a comprehensive IT staff augmentation solution tailored to our manufacturing operations. The scope of work included onboarding senior software developers, DevOps engineers, and data analysts to support our internal IT team. They helped us modernize our legacy manufacturing systems, integrate ERP and MES platforms, and improve data pipeline efficiency across multiple production units.

Successful placement of highly qualified IT professionals with expertise in manufacturing technologies within 2 weeks of engagement.
Seamless integration of augmented staff into our agile development teams, contributing to key modules of our production management system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ZAAG Systems helped us accelerate software development, reduce downtime, and enhance overall system performance. Their skilled professionals integrated seamlessly with our team, driving faster feature rollouts and more reliable operations. The improvements in efficiency and responsiveness across our manufacturing processes were clear indicators of the project’s success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered every milestone on time and maintained clear, consistent communication. Their team was highly responsive to our evolving needs, quickly adjusting to changes and providing proactive solutions

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about ZAAG Systems was their deep understanding of the manufacturing industry combined with their ability to provide highly skilled IT talent quickly. 

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

While our overall experience with ZAAG Systems was excellent, one area for potential improvement could be expanding their talent pool across more time zones. This would help with around-the-clock support for global operations. That said, their flexibility and dedication largely made up for any minor limitations.

BACKGROUND

Please describe your company and position.

I am the Director of Development of Reading Partners

Describe what your company does in a single sentence.

Reading Partners empowers community volunteers to provide one-on-one reading instruction to elementary school students reading below grade level to help them succeed in reading and in life. We are a national education nonprofit working with Title I elementary schools to support students who are reading six months to two-and-a-half years below grade level. Reading Partners recruits and trains more than 15,000 community volunteers, annually, to deliver a highly effective, research-validated curriculum. GOING TO SCALE • Reading Partners received a highly competitive growth investment from the Edna McConnell Clark Foundation and the Social Innovation Fund.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Rapidly scale our IT team with skilled professionals to support ongoing and upcoming EdTech projects.
• Accelerate the development and deployment of our digital learning platform and internal academic
• Improve system performance and user experience for students, educators, and administrative staff.

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provision of skilled IT professionals including front-end and back-end developers, QA engineers, and DevOps specialists with experience in the education sector.
Ongoing support in the development and optimization of our digital learning platform, including feature enhancements, bug fixes, and system upgrades.
Assistance with the migration and integration of legacy systems into a modern, cloud-based infrastructure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ZAAG Systems helped us accelerate our development timeline, significantly improve system uptime, and increase user engagement across our digital learning platform. Their skilled team integrated seamlessly with our internal staff and consistently delivered high-quality results. Their support played a key role in the success of our education technology initiatives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently delivered tasks on time and maintained clear communication at every stage. Their team was highly responsive to our needs, quickly adapting to changing priorities and providing proactive solutions. Their structured approach ensured smooth collaboration and reliable progress from start to finish.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about ZAAG Systems was their ability to quickly understand our specific needs in the education sector and provide talent that fit perfectly within our culture and technical requirements. Their flexibility, professionalism, and deep industry knowledge make them a truly valuable and unique partner.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

While our overall experience with ZAAG Systems was excellent, one area for potential improvement could be offering more proactive suggestions during the initial planning phase. 

BACKGROUND

Please describe your company and position.

I am the owner & CEO of Kesko - K-Group

Describe what your company does in a single sentence.

Kesko is the leading Finnish listed trading sector company. Kesko's operations comprise grocery trade, building and technical trade, and car trade. Its divisions and chains act in close cooperation with retailer entrepreneurs and other partners. We have approximately 1,800 stores engaged in chain operations in Finland, Sweden, Norway, Estonia, Latvia, Lithuania and Poland. Kesko and K-retailers together form K Group, whose retail sales total over €15 billion. Corporate responsibility and sustainability is a strategic choice for K Group and integrated into our daily operations. Kesko’s shares are listed on Nasdaq Helsinki. Recruitment K Group’s 45,000 employees work daily to make shopping fun for customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Our main goal was to improve the performance and reliability of our e-commerce platform ahead of a major seasonal sales push.

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

High ratings

How many teammates from ZAAG SYSTEMS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Revamping key components of our online store, including the product listing and checkout systems
Performance optimization of our backend services to handle increased traffic
Bug fixing and QA support across web and mobile platforms
Regular sprint contributions, daily stand-ups, and code reviews

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with ZAAG Systems Limited led to faster website performance, improved user experience, and higher customer satisfaction. Their developers integrated seamlessly with our team, helped launch new features quickly, and resolved critical bugs. The results were clear: smoother operations, better engagement, and a stronger digital presence during our peak season.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently delivered tasks on time and maintained clear communication at every stage. Their team was highly responsive to our needs, quickly adapting to changing priorities and offering proactive solutions.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about ZAAG Systems Limited was their ability to blend technical expertise with a deep understanding of the retail industry. Their team didn’t just fill roles they added real value by suggesting smart improvements. Their professionalism, flexibility, and dedication to our success truly set them apart.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

Honestly, our experience with ZAAG Systems Limited was overwhelmingly positive. If there’s any room for improvement, it would be to expand their onboarding documentation for new augmented staff. That said, their team quickly adapted, and communication was always smooth. It’s a minor suggestion for an otherwise exceptional service experience.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a wholesale food company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZAAG SYSTEMS?

We needed help with mobile and web design and development.

SOLUTION

What was the scope of their involvement?

ZAAG SYSTEMS has developed a custom POS system for us. The team has designed and developed an Android mobile app and a website. We initially discussed our needs, and ZAAG SYSTEMS has modified everything to meet those requirements.

What is the team composition?

We work with four people from ZAAG SYSTEMS, and each of them has their own team.

How did you come to work with ZAAG SYSTEMS?

We found them through a referral. We were looking for a company to help us with this project, and they offered to use AI in our POS system, so we chose them.

How much have you invested with them?

We've spent $30,000.

What is the status of this engagement?

We started working together in the fourth quarter of 2023, and our project is almost completed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has been launched, and we’re using it in our two restaurants. The quality of the app is good, and it has everything we need. We’re compatible with big franchise restaurant brands.

How did ZAAG SYSTEMS perform from a project management standpoint?

ZAAG SYSTEMS delivers on time and communicates well. The team is very friendly, and whenever we call them, they pick up the call and try to solve our problem. ZAAG SYSTEMS has a good understanding of our needs.

What did you find most impressive about them?

Their customer service is impressive.

Are there any areas they could improve?

I’m only using two branches of the app right now, but I want to open 10 more branches. I’ll find out how it works when I have more load.

Do you have any advice for potential customers?

If you’re hiring ZAAG SYSTEMS, you have to be clear about your needs. Write everything down and follow up with them. If ZAAG SYSTEMS makes a mistake or doesn’t do something the way you want, they’ll handle it quickly if you’re on top of it.

BACKGROUND

Please describe your company and position.

I am the CEO of Marsss Fashion BD

Describe what your company does in a single sentence.

We are working as Garment Buying and operating from Dhaka, Bangladesh

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• To develop our website

SOLUTION

How did you find ZAAG SYSTEMS?

• Referral
• Clutch Site

Why did you select ZAAG SYSTEMS over others?

Pricing fit our budget

How many teammates from ZAAG SYSTEMS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initially ZAAG Systems Limited design team develop the design and take approval from us. Once we approved the design then ZAAG developers started developing and completed the development phase. Then they have arranged deployment for us also as extended support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our official website is live now and our potential customers can go through our site and knock us for business development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good Work nicely meets our expectations. They respond immediately to our needs.

What was your primary form of communication with ZAAG SYSTEMS?

Virtual Meeting

What did you find most impressive or unique about this company?

Their quality of work was impressive.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

They follow good SOP for their daily work