ZAAG SYSTEMS is a trusted software development company specializing in custom software development, mobile app development, and eCommerce solutions tailored for small and medium-sized enterprises (SMEs), Startups and Entrepreneurs. We provide cost-effective and scalable digital solutions that empower SMEs, Startups and Entrepreneurs to compete in a dynamic business environment.
We understand the unique challenges faced by small and medium businesses. Our team of skilled professionals helps SMEs, Startups and Entreprenu streamline operations, improve customer experiences, and enhance productivity through tailored software solutions. Whether you're looking to automate processes, build a mobile app, or create a powerful eCommerce platform, we deliver solutions that grow with your business.
At ZAAG SYSTEMS, we are committed to delivering high-quality, affordable software solutions that align with the specific needs of SMEs. Our services are designed to help businesses optimize their processes, increase operational efficiency, and reduce costs—all while providing a seamless digital experience for your customers.
Why Choose ZAAG Systems for Your SMEs, Startups?
Affordable Solutions for SMEs and Startups, : We provide cost-effective, custom software development solutions that are perfect for growing businesses.
Tailored to Your Needs: Our team works closely with you to understand your business goals and deliver solutions that meet your exact requirements.
End-to-End Services: From mobile app development to eCommerce solutions, we offer full-cycle services to help SMEs and Startups succeed in the digital world.
Scalable and Flexible: Our solutions are designed to grow with your business, ensuring that your systems remain efficient as you expand.
Proven Track Record: With over 50 successful projects, we have extensive experience delivering high-quality software to SMEs and Startups in various industries, including eCommerce, healthcare, and retail.
Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
10 - 49
Locations
Dhaka, Bangladesh
Year founded
Founded 2020
Languages
Timezones
1 Language that we service
English
11 Timezones that we service
BST
Bangladesh Standard Time (BST)
AET
Australia Eastern Time (AET)
ACT
Australia Central Time (ACT)
EST
Eastern Standard Time (EST)
CET
Central European Time (CET)
SGT
Singapore Standard Time (SGT)
PST
Pacific Standard Time (PST)
MET
Middle East Time (MET)
EET
Eastern European Time (EET)
CST
Central Standard Time (CST)
AST
Arabia Standard Time (AST)
2 Locations
Dhaka , Bangladesh
Santa Clara , CA
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.8
/5
What Clients Have Said
ZAAG SYSTEMS offers competitive pricing, fitting client budgets while delivering good value. Most projects involved 2-5 team members, with positive feedback on their commitment, communication, and timely delivery. Clients appreciated the quality of work and responsiveness, indicating a strong return on investment.
ZAAG SYSTEMS effectively integrated with client teams, enhancing collaboration and ensuring seamless project execution. Their ability to work as part of the client's internal team was frequently praised.
High Client Satisfaction and Recommendations
Clients expressed high satisfaction with ZAAG SYSTEMS' work, often recommending them for their professionalism, technical expertise, and ability to deliver on promises.
Client-Centric Approach
ZAAG SYSTEMS was commended for their customer-centric attitude, aligning their work closely with client needs and consistently delivering value. This approach fostered strong client relationships.
Areas for Improvement in Communication
While generally positive, some reviews suggested that communication with senior managers could be improved. Additionally, more proactive status updates during early project stages were recommended.
Efficient Problem Solving
The team at ZAAG SYSTEMS was noted for their efficiency in addressing and solving client issues promptly, contributing to overall project success and client satisfaction.
High-Quality Deliverables
The quality of work delivered by ZAAG SYSTEMS was consistently highlighted as impressive. Clients noted the high standards maintained across projects, contributing to successful outcomes and customer satisfaction.
Digital Portal Design & Development for Consulting Company
UX/UI DesignWeb DesignWeb Development
Less than $10,000
May - Sep. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"It was delivered on time."
Jul 29, 2025
Manager, Kadd Consulting
Abiola Akinwale
eCommerce
United Kingdom
1-10 Employees
Online Review
ZAAG SYSTEMS is hired to develop a digital address-changing portal for a consulting company. The team is responsible for designing, developing, and deploying the platform.
Since working with ZAAG SYSTEMS, the client has been satisfied with the cost, delivery time, and feedback from end customers. The team has demonstrated professionalism, integrity, and a good fit with the client's culture and values. The client has also praised ZAAG SYSTEMS' technical depth.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of Kadd Consulting
Describe what your company does in a single sentence.
Digital solutions for the UK public
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?
Professionalism
Design
structures
Technical Depth
SOLUTION
How did you find ZAAG SYSTEMS?
Online Search
Why did you select ZAAG SYSTEMS over others?
Great culture fit
Company values aligned
How many teammates from ZAAG SYSTEMS were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Kadd Consulting was launching a digital address-changing portal and Zaag was reponsible for
Design
Development
Deployment
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Cost
Delivery Time
Customer Journey
Feedback from clients
Describe their project management. Did they deliver items on time? How did they respond to your needs?
It was delivered on time
What was your primary form of communication with ZAAG SYSTEMS?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Professionalism and Intergrity
Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?
None
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Staff Augmentation for IT Services Company
IT Staff Augmentation
$10,000 to $49,999
Dec. 2024 - June 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What stood out most was the quality of their talent and how quickly they adapted to our workflow."
Jun 29, 2025
Founder & CEO, Nityo Infotech
Naveen Kumar
Information technology
Plainsboro, New Jersey
10,001+ Employees
Online Review
ZAAG SYSTEMS provided staff augmentation services for an IT services company. The team helped find and onboard experienced full stack developers, QA engineers, and DevOps experts to assist with various tasks.
ZAAG SYSTEMS' support has been instrumental in helping the client achieve faster turnaround times on key deliverables, smoother releases, and fewer bugs in production. The team is responsive, easy to work with, and always professional. Their skill set and adaptability have also been impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder & CEO of Nityo Infotech
Describe what your company does in a single sentence.
Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation. Headquartered in US with deep imprints in LATAM, APAC, EUROPE/CIS & MIDDLE EAST & AFRICA. Nityo is powered by 31,000+ employees across 41 countries serving enterprises across industries like Banking, Insurance, Finance, FMCG, Hi-Tech start-ups, Government enterprises, Pharmaceuticals, Oil & Gas, Agriculture and more. Through Nityo's services division, we have empowered numerous brands in optimising cost through Managed Services as well as outsourcing model.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?
Fill key technical roles quickly without sacrificing quality
Gain access to experienced developers, QA engineers, and DevOps talent
SOLUTION
How did you find ZAAG SYSTEMS?
Online Search
Why did you select ZAAG SYSTEMS over others?
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from ZAAG SYSTEMS were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
They worked closely with us to strengthen our technical team by providing experienced IT professionals exactly when we needed them. The people they brought in full-stack developers, QA engineers, and DevOps experts blended right into our existing team like they’d been with us from the start.
Scope of Work:
They helped us quickly find and onboard skilled talent for our ongoing development work. Their team played a big role in building and maintaining web and mobile apps across several client projects. They also supported us with setting up CI/CD pipelines, handling cloud deployments, and improving overall system performance.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Working with them made a noticeable difference. We saw faster turnaround times on key deliverables, smoother releases, and fewer bugs in production. Their developers helped us clear a growing backlog, while QA support improved overall product stability. The team also boosted our sprint velocity and kept projects moving without delays.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management was solid and dependable. Tasks were delivered on time, and their team stayed in sync with our schedules and priorities. Anytime we needed to shift focus or add new tasks, they adjusted quickly and communicated clearly. They were responsive, easy to work with, and always professional.
What was your primary form of communication with ZAAG SYSTEMS?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most was the quality of their talent and how quickly they adapted to our workflow. Their team wasn’t just technically strong they understood our goals, asked the right questions, and contributed like they were part of our in-house staff. That level of alignment is rare.
Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom AI Models Integration for Insurance Company
Mobile App Development
$10,000 to $49,999
Apr. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their ability to translate complex AI capabilities into practical, real-world solutions was exceptional."
Jun 24, 2025
Director, Insurance Company
Anonymous
Insurance
Austin, Nevada
501-1,000 Employees
Online Review
ZAAG SYSTEMS has developed and integrated custom AI models into an insurance company's existing platforms. They’ve also automated several key workflows and created a predictive analytics dashboard.
ZAAG SYSTEMS' work has resulted in faster turnaround times on routine tasks, better decision-making, and more meaningful customer engagement. The team is responsive, delivers on time, and has a deep technical knowledge. They also understand the client's goals, challenges, and industry context.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of an insurance company
Describe what your company does in a single sentence.
We have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help other others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We are an award-winning company, and we owe that to our amazing team! We care about our people, and we mean it.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?
Automating repetitive business processes to free up internal resources and improve operational efficiency.
Integrating AI into our existing systems (like our CRM and ERP) in a way that felt seamless and added real-time intelligence without disrupting our workflows.
SOLUTION
How did you find ZAAG SYSTEMS?
Online Search
Why did you select ZAAG SYSTEMS over others?
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from ZAAG SYSTEMS were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
ZAAG Systems handled a full-spectrum AI implementation for us. The scope included designing and developing custom AI models tailored to our industry needs, integrating those models into our existing platforms, and setting up automation for several key workflows.
Key deliverables included: – A predictive analytics dashboard for trend forecasting and business insights – AI-powered bots for customer service and lead generation – Seamless integration of AI tools into our CRM and internal systems
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Working with ZAAG Systems led to noticeable improvements across several areas. We saw faster turnaround times on routine tasks thanks to automation, better decision making driven by AI generated insights, and more meaningful engagement from customers through the AI-powered bots.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
ZAAG Systems' project management was outstanding from start to finish. They worked with clear timelines, kept us informed at every stage, and consistently delivered on or ahead of schedule. What really stood out was their responsiveness any time we had a question, change request, or needed clarification, they were quick to jump in with solutions.
What was your primary form of communication with ZAAG SYSTEMS?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most about ZAAG Systems was their deep technical knowledge paired with a truly business focused mindset. They didn’t just deliver AI tools they took the time to understand our goals, challenges, and industry context. Their ability to translate complex AI capabilities into practical, real-world solutions was exceptional.
Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?
If there’s one area for improvement, it would be enhancing post-deployment training for our internal team. While the tools were well built and effective, a more structured onboarding or knowledge transfer session could have helped us get up to speed even faster.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Mobile App Design & Dev for Private Hospital
Mobile App DevelopmentUX/UI Design
$10,000 to $49,999
Jan. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their attention to detail, creativity, and ability to translate our vision into a seamless digital product impress us."
Jun 22, 2025
Director of Operations, The Priory Hospital
Amelia Littler
Hospitality & leisure
Birmingham, New Jersey
10,001+ Employees
Online Review
ZAAG SYSTEMS has developed an iOS and Android app for a private hospital. They've designed the UI/UX, built the backend, created service request modules, and integrated with the client's existing systems.
ZAAG SYSTEMS has helped the client boost guest engagement, streamline operations, increase app usage for bookings and service requests, and ease the front desk's workload. They've also enhanced the client's brand reputation across their properties and enabled them to receive positive feedback.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Operations of The Priory Hospital
Describe what your company does in a single sentence.
Circle Health Group is the UK’s largest private hospital group, with more than 50 locations nationwide. We combine clinical excellence with peaceful surroundings, where patients are always treated as individuals. People are at the heart of everything we do – whether that’s our talented, passionate staff or the people they care for. Patients always come first, and when it comes to looking after you, being ‘good enough’ never is. We are investing millions of pounds into making our hospitals the best they can be.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?
Streamline service requests and communication within the property
SOLUTION
How did you find ZAAG SYSTEMS?
Online Search
Why did you select ZAAG SYSTEMS over others?
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from ZAAG SYSTEMS were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
ZAAG Systems handled the project from concept to launch. The scope included UX/UI design, backend development, and full integration with our booking and property management systems. Key deliverables were a fully functional mobile app for iOS and Android, push notification features, in-app chat support, service request modules, and staff training sessions.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Since the app launch, we’ve seen clear improvements in guest engagement and operational efficiency. More guests are using the app to book directly and request services, which has reduced pressure on our front desk. Feedback has been overwhelmingly positive, and the streamlined experience has enhanced our brand’s reputation across properties.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
ZAAG Systems demonstrated excellent project management throughout. They communicated clearly, kept us updated at every phase, and delivered each milestone on time. They were proactive in addressing our feedback and quick to adapt when our needs evolved. Their team was reliable, responsive, and genuinely committed to delivering a successful solution.
What was your primary form of communication with ZAAG SYSTEMS?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most about ZAAG Systems was their deep understanding of the hospitality industry. They didn’t just build a functional app they built something that truly enhanced the guest experience. Their attention to detail, creativity, and ability to translate our vision into a seamless digital product impress us.
Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?
NO
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Staff Augmentation for Audio & Visual Tech Company
IT Staff Augmentation
$10,000 to $49,999
Feb. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“Our overall experience with ZAAG Systems was excellent.”
May 23, 2025
Director of Sales, Christie Digital Systems
Joe Graziano
Manufacturing
Cypress, Florida
1,001-5,000 Employees
Online Review
ZAAG SYSTEMS provides IT staff augmentation for an audio and visual technologies company. The team has onboarded software developers, DevOps engineers, and data analysts to support the client's IT team.
ZAAG SYSTEMS has helped the client accelerate software development, reduce downtime, and enhance overall system performance. The team integrates seamlessly with the client's team, driving faster feature rollouts and more reliable operations. ZAAG SYSTEMS delivers on time and communicates clearly.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Sales of Christie Digital Systems
Describe what your company does in a single sentence.
Your ideas, our technology. We’re a global audio and visual technologies company with a vision: helping our customers create brilliant and unforgettable shared experiences. From the world’s biggest brands, theme parks, global cinema chains, and film festivals to boutique cinemas, city halls, corporate boardrooms, and local museums – we create technology to help our customers bring their creative visions to life. We offer a wide range of solutions designed to solve our customers' AV challenges.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?
To scale our in-house development team with experienced IT professionals
To support the implementation of a smart factory initiative
To reduce downtime and improve system reliability
SOLUTION
How did you find ZAAG SYSTEMS?
Online Search
Why did you select ZAAG SYSTEMS over others?
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from ZAAG SYSTEMS were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
ZAAG Systems provided a comprehensive IT staff augmentation solution tailored to our manufacturing operations. The scope of work included onboarding senior software developers, DevOps engineers, and data analysts to support our internal IT team. They helped us modernize our legacy manufacturing systems, integrate ERP and MES platforms, and improve data pipeline efficiency across multiple production units.
Successful placement of highly qualified IT professionals with expertise in manufacturing technologies within 2 weeks of engagement. Seamless integration of augmented staff into our agile development teams, contributing to key modules of our production management system.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
ZAAG Systems helped us accelerate software development, reduce downtime, and enhance overall system performance. Their skilled professionals integrated seamlessly with our team, driving faster feature rollouts and more reliable operations. The improvements in efficiency and responsiveness across our manufacturing processes were clear indicators of the project’s success.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They delivered every milestone on time and maintained clear, consistent communication. Their team was highly responsive to our evolving needs, quickly adjusting to changes and providing proactive solutions
What was your primary form of communication with ZAAG SYSTEMS?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most about ZAAG Systems was their deep understanding of the manufacturing industry combined with their ability to provide highly skilled IT talent quickly.
Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?
While our overall experience with ZAAG Systems was excellent, one area for potential improvement could be expanding their talent pool across more time zones. This would help with around-the-clock support for global operations. That said, their flexibility and dedication largely made up for any minor limitations.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Staff Aug & Software Dev for National Education Nonprofit
Custom Software DevelopmentIT Staff Augmentation
$10,000 to $49,999
Mar. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their flexibility, professionalism, and deep industry knowledge make them a truly valuable and unique partner."
May 22, 2025
Director of Development, Reading Partners
Emily Fuller
Education
Oakland, Arkansas
201-500 Employees
Online Review
ZAAG SYSTEMS has deployed front- and backend developers, QA engineers, and DevOps specialists to help a national education nonprofit build a digital learning platform and migrate their legacy systems.
ZAAG SYSTEMS has helped the client accelerate their development timeline, improve system uptime, and increase user engagement. Their skilled team has seamlessly integrated with the client's internal staff and delivered high-quality work. Moreover, the team has been timely, responsive, and proactive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Development of Reading Partners
Describe what your company does in a single sentence.
Reading Partners empowers community volunteers to provide one-on-one reading instruction to elementary school students reading below grade level to help them succeed in reading and in life. We are a national education nonprofit working with Title I elementary schools to support students who are reading six months to two-and-a-half years below grade level. Reading Partners recruits and trains more than 15,000 community volunteers, annually, to deliver a highly effective, research-validated curriculum. GOING TO SCALE • Reading Partners received a highly competitive growth investment from the Edna McConnell Clark Foundation and the Social Innovation Fund.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?
Rapidly scale our IT team with skilled professionals to support ongoing and upcoming EdTech projects.
Accelerate the development and deployment of our digital learning platform and internal academic
Improve system performance and user experience for students, educators, and administrative staff.
SOLUTION
How did you find ZAAG SYSTEMS?
Online Search
Why did you select ZAAG SYSTEMS over others?
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from ZAAG SYSTEMS were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Provision of skilled IT professionals including front-end and back-end developers, QA engineers, and DevOps specialists with experience in the education sector. Ongoing support in the development and optimization of our digital learning platform, including feature enhancements, bug fixes, and system upgrades. Assistance with the migration and integration of legacy systems into a modern, cloud-based infrastructure.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
ZAAG Systems helped us accelerate our development timeline, significantly improve system uptime, and increase user engagement across our digital learning platform. Their skilled team integrated seamlessly with our internal staff and consistently delivered high-quality results. Their support played a key role in the success of our education technology initiatives.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They consistently delivered tasks on time and maintained clear communication at every stage. Their team was highly responsive to our needs, quickly adapting to changing priorities and providing proactive solutions. Their structured approach ensured smooth collaboration and reliable progress from start to finish.
What was your primary form of communication with ZAAG SYSTEMS?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most about ZAAG Systems was their ability to quickly understand our specific needs in the education sector and provide talent that fit perfectly within our culture and technical requirements. Their flexibility, professionalism, and deep industry knowledge make them a truly valuable and unique partner.
Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?
While our overall experience with ZAAG Systems was excellent, one area for potential improvement could be offering more proactive suggestions during the initial planning phase.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Web Development for Trading Sector Company
E-Commerce DevelopmentWeb Development
$200,000 to $999,999
Dec. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Our experience with ZAAG Systems Limited was overwhelmingly positive."
May 21, 2025
Owner & CEO, Kesko - K-Group
Peter Hortling
Retail
Europe
10,001+ Employees
Online Review
ZAAG SYSTEMS revamped components of a trading sector company's online store, including the product listing and checkout systems. The team also optimized the client's backend services and provided QA support.
ZAAG SYSTEMS' work led to faster website performance, improved UX, and higher customer satisfaction. The team integrated seamlessly with the client's team, helped launch new features quickly, and resolved critical bugs. ZAAG SYSTEMS was professional, flexible, and dedicated to the project's success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the owner & CEO of Kesko - K-Group
Describe what your company does in a single sentence.
Kesko is the leading Finnish listed trading sector company. Kesko's operations comprise grocery trade, building and technical trade, and car trade. Its divisions and chains act in close cooperation with retailer entrepreneurs and other partners. We have approximately 1,800 stores engaged in chain operations in Finland, Sweden, Norway, Estonia, Latvia, Lithuania and Poland. Kesko and K-retailers together form K Group, whose retail sales total over €15 billion. Corporate responsibility and sustainability is a strategic choice for K Group and integrated into our daily operations. Kesko’s shares are listed on Nasdaq Helsinki. Recruitment K Group’s 45,000 employees work daily to make shopping fun for customers.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?
Our main goal was to improve the performance and reliability of our e-commerce platform ahead of a major seasonal sales push.
SOLUTION
How did you find ZAAG SYSTEMS?
Online Search
Why did you select ZAAG SYSTEMS over others?
High ratings
How many teammates from ZAAG SYSTEMS were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Revamping key components of our online store, including the product listing and checkout systems Performance optimization of our backend services to handle increased traffic Bug fixing and QA support across web and mobile platforms Regular sprint contributions, daily stand-ups, and code reviews
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Working with ZAAG Systems Limited led to faster website performance, improved user experience, and higher customer satisfaction. Their developers integrated seamlessly with our team, helped launch new features quickly, and resolved critical bugs. The results were clear: smoother operations, better engagement, and a stronger digital presence during our peak season.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They consistently delivered tasks on time and maintained clear communication at every stage. Their team was highly responsive to our needs, quickly adapting to changing priorities and offering proactive solutions.
What was your primary form of communication with ZAAG SYSTEMS?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most about ZAAG Systems Limited was their ability to blend technical expertise with a deep understanding of the retail industry. Their team didn’t just fill roles they added real value by suggesting smart improvements. Their professionalism, flexibility, and dedication to our success truly set them apart.
Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?
Honestly, our experience with ZAAG Systems Limited was overwhelmingly positive. If there’s any room for improvement, it would be to expand their onboarding documentation for new augmented staff. That said, their team quickly adapted, and communication was always smooth. It’s a minor suggestion for an otherwise exceptional service experience.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web & Mobile App Design & Development for Wholesale Food Co
Mobile App DevelopmentUX/UI DesignWeb DesignWeb Development
$10,000 to $49,999
Oct. 2023 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
“Their customer service is impressive.”
Apr 21, 2025
Owner, Kabab King Express Inc.
Shaukat Ali
Food & Beverage
Jackson Heights, New York
11-50 Employees
Phone Interview
ZAAG SYSTEMS has developed a custom POS system for a wholesale food company. The team has designed and developed an Android mobile app and a website based on the client's requirements.
The client uses the app in two restaurants and is satisfied with its quality. ZAAG SYSTEMS offers impressive customer service. The team delivers work on time and communicates effectively through phone calls. The client praises the team's friendliness and ability to understand their needs.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the owner of a wholesale food company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ZAAG SYSTEMS?
We needed help with mobile and web design and development.
SOLUTION
What was the scope of their involvement?
ZAAG SYSTEMS has developed a custom POS system for us. The team has designed and developed an Android mobile app and a website. We initially discussed our needs, and ZAAG SYSTEMS has modified everything to meet those requirements.
What is the team composition?
We work with four people from ZAAG SYSTEMS, and each of them has their own team.
How did you come to work with ZAAG SYSTEMS?
We found them through a referral. We were looking for a company to help us with this project, and they offered to use AI in our POS system, so we chose them.
How much have you invested with them?
We've spent $30,000.
What is the status of this engagement?
We started working together in the fourth quarter of 2023, and our project is almost completed.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The app has been launched, and we’re using it in our two restaurants. The quality of the app is good, and it has everything we need. We’re compatible with big franchise restaurant brands.
How did ZAAG SYSTEMS perform from a project management standpoint?
ZAAG SYSTEMS delivers on time and communicates well. The team is very friendly, and whenever we call them, they pick up the call and try to solve our problem. ZAAG SYSTEMS has a good understanding of our needs.
What did you find most impressive about them?
Their customer service is impressive.
Are there any areas they could improve?
I’m only using two branches of the app right now, but I want to open 10 more branches. I’ll find out how it works when I have more load.
Do you have any advice for potential customers?
If you’re hiring ZAAG SYSTEMS, you have to be clear about your needs. Write everything down and follow up with them. If ZAAG SYSTEMS makes a mistake or doesn’t do something the way you want, they’ll handle it quickly if you’re on top of it.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Website Development for Garment-Buying Company
Web Development
$10,000 to $49,999
Dec. 2024 - Jan. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Their quality of work was impressive."
Apr 16, 2025
CEO, Marsss Fashion BD
Mahbubur Rahman
Verified
Manufacturing
Dhaka, Bangladesh
11-50 Employees
Online Review
Verified
ZAAG SYSTEMS developed a website for a garment-buying company. The team designed the site, got approval from the client, and then built it. They also helped with the site's deployment.
ZAAG SYSTEMS successfully launched the client's website, enabling customers to reach out for business development. The team met expectations and responded to the client’s needs. Moreover, they impressed the client with their quality of work and adherence to their standard operating procedures.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Marsss Fashion BD
Describe what your company does in a single sentence.
We are working as Garment Buying and operating from Dhaka, Bangladesh
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?
To develop our website
SOLUTION
How did you find ZAAG SYSTEMS?
Referral
Clutch Site
Why did you select ZAAG SYSTEMS over others?
Pricing fit our budget
How many teammates from ZAAG SYSTEMS were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Initially ZAAG Systems Limited design team develop the design and take approval from us. Once we approved the design then ZAAG developers started developing and completed the development phase. Then they have arranged deployment for us also as extended support.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our official website is live now and our potential customers can go through our site and knock us for business development.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Good Work nicely meets our expectations. They respond immediately to our needs.
What was your primary form of communication with ZAAG SYSTEMS?
Virtual Meeting
What did you find most impressive or unique about this company?
Their quality of work was impressive.
Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?
They follow good SOP for their daily work
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Development & UX/UI Design for Eyewear Retailer
E-Commerce DevelopmentUX/UI DesignWeb Development
Less than $10,000
Oct. 2024 - Mar. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their willingness to dive deep, problem-solve creatively, and maintain a high standard throughout made them stand out."
Apr 14, 2025
Executive, Optiluxe LLC
Anonymous
eCommerce
Boise, Idaho
1-10 Employees
Online Review
ZAAG SYSTEMS developed a custom e-commerce website for an eyewear retailer. The team created a custom prescription module, a flexible pricing engine, a responsive UI, a secure backend, and an admin panel.
ZAAG SYSTEMS successfully delivered a fully functional website with custom features. The team demonstrated excellent project management, maintained clear communication, provided regular updates, and was highly responsive. The team's technical expertise and design sensibility were impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at Optiluxe LLC
Describe what your company does in a single sentence.
Optiluxe Labs sells preiscription eyewear. With a dedication to style and clarity, we present a curated selection of premium eyewear.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?
Develop website back end, user front ent, and admin front end.
SOLUTION
How did you find ZAAG SYSTEMS?
Referral
Why did you select ZAAG SYSTEMS over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from ZAAG SYSTEMS were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Our project required a highly customized e-commerce solution that extended well beyond the capabilities of traditional web design platforms like Wix or Shopify. We needed a platform tailored specifically for our eyewear business, one that could handle complex functionality such as dynamic prescription-based pricing, product variations by color and size, and seamless integration between the front-end user experience and back-end data systems.
To achieve this, we partnered with Zaag Systems, who delivered a comprehensive end-to-end solution.
Scope of Work:
Custom Prescription Module: Development of a dynamic form allowing customers to input detailed prescription information, which directly influenced product pricing based on lens type, strength, and customization options.
Pricing Logic Integration: Implementation of a flexible pricing engine that adjusted in real time based on prescription data, selected product variants (e.g., size, color), and any added features.
Frontend Development: A sleek, modern, and responsive UI designed to reflect our brand aesthetics while optimizing for user experience. This included intuitive navigation, engaging product pages, and a smooth checkout process.
Backend & Database Architecture: Custom backend system to store and manage prescription data, product configurations, and customer orders securely and efficiently.
Admin Panel: A user-friendly, robust admin dashboard built to empower our team with tools to manage inventory, pricing rules, order tracking, and customer data — all without requiring technical expertise.
Testing & Deployment: Thorough QA testing to ensure stability, security, and performance across all devices and browsers, followed by a successful launch and post-deployment support.
Key Deliverables:
Fully functional e-commerce website tailored for eyewear retail
Custom prescription input and pricing system
Sleek, responsive frontend design
Secure backend infrastructure and database integration
Intuitive admin panel for daily operations
Documentation and training for system usage
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1. Fully Functional Custom Features Delivered:
100% completion of the custom prescription input module, including dynamic pricing logic based on complex variables such as prescription strength, lens type, and color.
End-to-end integration between the frontend and backend systems, ensuring data flows smoothly and reliably.
2. Frontend and UI/UX Readiness:
Completion of a modern, responsive user interface with intuitive navigation and an optimized shopping experience across desktop and mobile devices.
Internal user testing reports show high usability scores and smooth performance in key areas like product selection, form input, and checkout flow.
3. Admin Panel Implementation A fully operational admin dashboard has been delivered, allowing our team to manage:
Inventory
Prescription data
Pricing tiers
Orders and customer information
This has reduced the reliance on external tools and manual workflows, improving our internal operational efficiency.
4. Technical Validation and Quality Assurance Successful completion of QA testing cycles, including:
Cross-browser compatibility
Mobile responsiveness
Database integrity
All critical bugs and performance issues identified during testing have been resolved.
5. Deployment-Ready Infrastructure: The platform is now technically launch-ready, with hosting, database, and security configurations in place.
We are positioned to move forward with marketing, onboarding, and public release with confidence.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Zaag Systems demonstrated excellent project management throughout the development process. They maintained clear communication, provided regular progress updates, and were highly responsive to our evolving needs. Despite the complexity of the custom features we required, including dynamic prescription-based pricing and backend integrations, they delivered key milestones on schedule and with a high level of quality. Whenever we had feedback or new requirements, they were quick to adapt and offered thoughtful, effective solutions without compromising timelines. Their organized and proactive approach gave us confidence at every stage of the project.
What was your primary form of communication with ZAAG SYSTEMS?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most about Zaag Systems was their ability to take a highly specialized and technically complex set of requirements — which traditional platforms couldn’t handle — and turn it into a seamless, elegant solution. Their depth of technical expertise, combined with a strong design sensibility, allowed them to build a custom platform that not only functions perfectly behind the scenes but also looks and feels premium on the front end. They truly understood our vision and translated it into a product that exceeded our expectations. Their willingness to dive deep, problem-solve creatively, and maintain a high standard throughout made them stand out.
Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?
We’re genuinely satisfied with our experience working with Zaag Systems. They met our expectations across the board, and we didn’t encounter any significant issues or shortcomings during the project.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 11-20 of
32 Reviews
Our Story
At Zaag Systems, we’re driven by the belief that technology should empower businesses to grow smarter and faster. Our mission is to deliver innovative software and AI solutions that simplify complexity and fuel efficiency. Guided by values of integrity, collaboration, and customer-first thinking, we craft solutions that blend creativity with precision—helping organizations locally and globally turn challenges into opportunities.
Meet the Team
Bahauddin ArafatManaging Director
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