WiserBrand

BACKGROUND

Please describe your company and position.

I am the E-Commerce Director and Lead Magento Architect 

Describe what your company does in a single sentence.

Staffing, Recruiting and Consulting Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WiserBrand to accomplish?

• Support for our e-commerce clients' existing websites.
• Development of new features for our clients' current websites.
• Creation of unique Magento websites from scratch.

SOLUTION

How did you find WiserBrand?

Other

Why did you select WiserBrand over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from WiserBrand were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Magento Cloud websites development
• Frontend customization
• Core software updates
• Sales emails enhancement
• Store Locator module setup
• Checkout process streamline

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team delivered the new websites and updates to the existing ones right on schedule. No delays, no hassle. Our clients were blown away by the final results and that's the true measure of success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Smooth, every step of the way. Always available and ready to help, they not only bring solutions to the table but GOOD ones.

What was your primary form of communication with WiserBrand?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

These guys are quick! Their speedy response time shows just how dedicated and professional they are. And that's exactly what you want when it comes to handling projects and keeping clients happy.

Are there any areas for improvement or something WiserBrand could have done differently?

They've delivered everything exactly as expected. No complaints here!

BACKGROUND

Please describe your company and your position there.

I am the executive director of Metalika Publishing Company. We curate and print a collective volume with current information, price lists, and contacts for the nearly 1500 organizations related to the Ukranian steelmaking market, including manufacturers, merchants, enterprises, factories, and more. We also monitor and analyze changing industry trends, then post commentary on our blog. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WiserBrand?

We hired WiserBrand to conduct a detailed and comprehensive analysis of our brand’s internet presence, marketing strategies, advertising campaigns, customer care, and SEO practices. 

What were your goals for this project?

The goal was to obtain an exhaustive report with a set of practical tools and strategies to help us improve brand awareness and attract more potential clients.

SOLUTION

How did you select this vendor?

While searching for a contractor who could meet our needs and fit our criteria, one of our managers found WiserBrand listed as one of the best digital service providers in Ukraine. 

Describe the scope of their work in detail.

They first sat down with us to create an outline of our goals for the engagement. After we identified our preferences and budget limitations, the team prepared a task roadmap and immediately established communication with our specialists. They met our tight time constraints, producing a full audit and analysis of our website and online client feedback. They also overhauled our digital strategy and content marketing approach and provided insight into some beneficial ad campaign aspects. In addition, they equipped us with a lengthy plan of action to help us meet even more goals from our list. 

What was the team composition?

Though we occasionally connect with several marketing and web development specialists during meetings and calls, we primarily communicate with the project managers. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since reaching out to WiserBrand and implementing some of their recommended tips and strategies, we have experienced a noticeable growth in website visits, purchase inquiries, and positive reviews. In fact, every single goal we outlined at the outset has been achieved in full. Their knowledge has been invaluable to our company, and we still frequently consult with them to stay current with digital trends and requirements. 

How effective was the workflow between your team and theirs?

We have been astonished at how attentive, responsive and communicative their project managers are. We have never encountered such flawless and unparalleled customer service. 

What did you find most impressive about this company?

WiserBrand has proven to be a reliable, results-oriented, and customer-friendly digital agency. 

Are there any areas for improvement?

Nothing comes to mind. WiserBrand’s services have been virtually impeccable, and I continue to refer my industry colleagues to them for any web-related needs.