What evidence can you share that demonstrates the impact of the engagement?
Every time we have a new goal or a new project, we lay out exactly what we want to be done. Weelorum then goes through the list and ticks boxes stating what they did or didn’t do, as well as what they added on top of what we wanted.
How did Weelorum perform from a project management standpoint?
They perform well as far as project management goes. Often times, they’re a couple of days late or a couple of days early with delivery. But overall, they’re pretty on track with the deadlines we give them.
What did you find most impressive about them?
Their customer service is their most impressive attribute. The Weelorum team is very patient and really listens to everything the client has to say. Even though in hindsight, a lot of what we’ve said or requested could’ve been questionable — not in an underhanded way but in that some things we requested were a little unreasonable from a business standpoint.
Are there any areas they could improve?
No, there’s nothing in particular. There have been a couple of communication issues here and there in terms of copy on our projects not being perfect. However, this is simply because English isn’t their native language; but overall it’s very minor details.
Do you have any advice for potential customers?
Everyone should do their due diligence, but I wouldn’t warn potential customers against anything.