WebFX

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for Fort Bragg Federal Credit Union. We have just over 40,000 members, and I'm in charge of promoting the credit union and our offers, letting the public know that we’re an option for them versus banks, explaining how we give back to the community, etc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebpageFX?

Initially, we were looking for search engine optimization [SEO] help. We know we have some of the best products in the market, but if no one else knows, then that’s not too useful. We wanted the public to know not only the services we offer, but that we offer some of the best rates.

SOLUTION

What was the scope of their involvement?

Mainly we use WebpageFX for SEO. They've taken a thorough look at every single one of our pages on our website, which has about 150–200 pages beyond our landing page. They've helped us create the tags and titles, label the images (altext, metatags, etc.), write content, and connect links back to our site from external sites.

What is the team composition?

Alexa [Internet Marketing Analyst, WebpageFX] is our sole contact, but I'm sure there are other people on the team.

How did you come to work with WebpageFX?

We did an extremely thorough search for the top 50 SEO companies in the U.S. From there, we tried to figure out who could work with us as far as our size and our needs because we wanted more of that personal connection that doesn’t always come with large companies. It was a long process, but we screened it down to about 3 firms, then we set up phone interviews and in-person meetings. WebpageFX came to our office, and their interview made us choose them.

How much have you invested with them?

We spend $850 a month, so around $18,000 so far.

What is the status of this engagement?

We’ve been working together since February 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They give us monthly updates on all of our rankings, and it has everything you would want. We can track how we’re doing holistically all the way down to what specific keywords we're tracking (about 100 different keywords or phrases). WebpageFX lets us know if and how much they've gone up in rank, or, if they've gone down, we look at those and redirect our efforts, although that doesn’t happen too often. Our ranking has pretty much been steadily increasing on everything we're trying to accomplish.

For example, we’re currently doing an auto re-financing campaign and trying to get people to the page to refinance their automobile. Year over year, traffic to that page was up 671%. Another example would be our membership application page and getting people to sign up. From the latest report, it had increased by just over 43%. We’re aiming to keep 100 words or phrases highly ranked with Google, and right now 48 of those are in the top three positions of the first page. Those are some real numbers, and WebpageFX is doing a great job.

How did WebpageFX perform from a project management standpoint?

They’re incredibly responsive to all of our needs. We communicate through Basecamp, which allows both of us to track the communications. It's been a smooth process, and they've never not done what we've asked; whatever we've needed, we've received.

What did you find most impressive about them?

Communication with Alexa has been effective. Being proactive and making suggestions comes naturally to them, and we’ve followed almost all of their ideas. We wanted our rankings to improve, and that’s exactly what they’ve done.

Are there any areas they could improve?

Their copywrite team and the actual content could be improved. It meets industry standards and the style is fine, but proofing and editing could be better. I’d like for them to hand me something that I can put right onto the site, but we haven’t gotten there, yet. Everything else is positive.

BACKGROUND

Introduce your business and what you do there.

Philadelphia Mixing Solutions is a multimillion-dollar company that provides industrial mixers to municipalities and large corporations that oversee wastewater facilities and production units. I’m the marketing manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebpageFX?

The partnership began before I joined the company, but the objective was a complete overhaul of the website and search engine optimization [SEO].

SOLUTION

What was the scope of their involvement?

They designed the new site in its entirety, with key SEO aspects. They followed basic standards for website development. Now they manage our web traffic and provide ongoing performance tracking. We get weekly reports on the number of click-throughs, and subscribed to a service that gives us basic IP address information and the companies it’s linked to. They reach out to other organizations on our behalf to set up backlinking, which has been really helpful. We’re planning for them to begin writing blog entries for us to improve SEO.

At my previous employer, they helped us with benchmarking against some of our competitors. I had participated in user testing on the Philadelphia Mixing site before it went live, so my other company brought WebpageFX on upon their recommendation. We relied on them for understanding best practices for SEO, and the design, look, and feel of our websites. They did keyword research and found ways we could best utilize our site content. They did some writing for us as well as page creation.

What is the team dynamic?

I have a couple of contacts who take the lead on their team. I can reach out to either one, and they will handle any issues internally.

How much have you invested with them?

We spend $1,150 for their management, and $1,000 for Google AdWords each month.

What is the status of this engagement?

The rebuild started some time before June 2015, and our maintenance agreement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our sales team loves the tracking features. It shows them our existing customers’ traffic, and helps hone our target lists. It gives us more awareness, and allows us to follow up with our visitors.

We will kick off another project in the next few weeks to dig deeper, but we’ve seen an increase in our contacts through our online forms. We have a higher visibility of traffic, but we want to be sure that the traffic is producing value beyond pure volume.

How did WebpageFX perform from a project management standpoint?

SEO is one of their biggest strengths, and they keep us on track. They’re really good at reminding us when something is due, and they send regular updates and status reports.

What did you find most impressive about them?

They are really good communicators, and they respond promptly. Even if I have a question during a weekend or a holiday, they get back to me quickly.

Are there any areas they could improve?

Our biggest challenge has been our project management software. They use Basecamp, which works well for them, but we don’t use it for any other vendors. It’s not in my regular stream, so it’s easy to lose track of due dates or requirements from there. Other than that, we’ve had no frustrations, and no other pain points.

BACKGROUND

Introduce your business and what you do there.

I’m the sales rep, but also handle IT and internet marketing for a heavy machinery company. We manufacture specialty drum and roll handling equipment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebpageFX.

We were looking for help with SEO. We had another company, but were unhappy with their results and were looking for a new company.

SOLUTION

What was the scope of their involvement?

They provided a wide range of services, but it was primarily SEO. The website is hosted on WordPress, but it’s a custom CMS that was built by an outsource developer several years ago.

On occasion, they've helped with website issues or troubleshooting more IT-based services as needed. It started with an initial review and based upon that review, we performed some updates to the website. When we started, I’ve become less active with the SEO and we’ve transitioned to them handling the majority of the responsibility and reporting back.

How did you come to work with WebpageFX?

The previous organization we were working with was too small for the support we needed. They didn't have a comprehensive plan, and it seemed like they were following basic guidelines accessible on the internet.

I came across WebpageFX through a Google search. My boss prefers working with a local company; we looked at their customer testimonials and reviews and they were pretty good. I then reached out to them and they gave me very specific feedback on things I had given them right away, before even doing any agreement with them.

How much have you invested with them?

We spend about $600 a month for their services.

What is the status of this engagement?

We started working together in December 2013, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a drastic increase in the number of our keywords on the first page, if not the first few pages. We also have good results across Yahoo and Bing as well, but that’s only a fraction of the success rate. We’ve increased tracking and have noticed significant increases across all of our keywords. Previously, we primarily only focused on a few keywords and now we’re spread out and had a lot of success over a larger group.

How did WebpageFX perform from a project management standpoint?

They’ve been excellent. We communicate using Basecamp as our project management tool, and I receive reports from Google Analytics as well. There’s a schedule set out for me so I know when things are getting done, and there’s constant updates. I also receive monthly summary reports.

They’re one of the few vendors where I can email a request, and I don’t have to follow-up with them at all. Before the project is completed, they’ll send an email with a summary of the results. For smaller requests, that can happen within a few hours which has not been my experience working with other vendors or even colleagues.

What did you find most impressive about them?

In particular, they’ve excelled with the keyword design and strategy. For some of our top keywords that we’re competing over, it’s unrealistic to surpass some of our competitors given their size. They focused on the long tail keywords and have had a lot of success increasing web traffic and results.

Are there any areas they could improve?

Early on in the process, there were some issues with the copywriting. Given the status of our industry, it can be quite difficult. But, based on the feedback I proved them they have improved and the last couple of things they’ve done have been much better.

BACKGROUND

Introduce your business and what you do there.

I am the community relations manager of Riggs CAT. We are a heavy equipment sales and service for Caterpillar equipment in the state of Arkansas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebpageFX?

We needed a complete facelift of our online presence with our website.

SOLUTION

What was the scope of their involvement?

We needed a redesign of our homepage and to move it over to WordPress. They were in the development stage for about eight months and built all new web pages. They moved us over into a test environment, and started building it, and we currently have many pages on the test environment. From the conception to the rollout was under a year.

In addition to that, they are in charge of our PPC [pay-per-click] advertisements, our remarketing online ads, and our social media campaigns. The remarketing started before me, but we had a big push on our rental market. At present, the only remarketing we are doing is our rental ads and we changed out the look and feel of those. In terms of the PPC, we started out doing very specific keyword placements and searches for all of the small equipment we carry. For the social media aspect, I hired them three months ago for this, and after I told them I wanted that, we were up and going with new social media campaigns within a week.

What is the team dynamic?

I work directly with two people: Darrien [Social Media, WebpageFX], who works on my social media campaign and Amanda [Internet Marketing, WebpageFX] on the actual webpage. Anytime I have had to reach out to their emergency staff with an issue, they are very quick to respond. I have never had any problems with them.

How did you come to work with WebpageFX?

When this all started I was not in the marketing department. I believe our company met them at the Caterpillar Marketing Conference when they were a vendor there. They built a relationship from that point — we liked their work and it seamlessly worked together.

How much have you invested in them?

We spend around $2,500 per month, an amount that has been pretty consistent for the past couple of years.

What is the status of this engagement?

Our company began working with them in 2010 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have seen a great increase in the traffic to our website as well as our leads conversions.

In terms of social media, they are doing great. When we started, we had 2,700 people that liked our page on Facebook, and now we are at 4,200 within a 3-month span. Just this past month, we had a 33% increase in my impressions and 12% increase in reach. We have almost 200 new followers on Instagram, as well as 27 new clicks throughs to the website from Facebook.

How did WebpageFX perform from a project management standpoint?

They are awesome. They are on top of their work and are very organized and professional. They document their work very well, using Basecamp to keep all of our content and reports in one space. If there is ever something I talk about on the phone, they update it on our Basecamp pages. They are quick on turnaround time, and they have never told me, "no" to anything I have wanted to add or change. They always give great advice about what they see in the industry, what some of their other customers have done, and how it can be adapted to our industry.

What did you find most impressive about them?

I am very inexperienced on the web platform side of things and they help with their extensive knowledge base about what works well, what doesn’t work, and what to tweak. They have a way of explaining things and tell us what we should do, which always turns out to be correct after it is executed.

Are there any areas they could improve?

I am very happy with them. Anything we have had an issue with was quickly changed and hasn’t been an issue again.

Do you have any advice for potential customers?

My advice would be to ask every question you can think of. There is a reason why they have so many clients and why they are ranked as the top workplace in Pennsylvania. They are very transparent about their pricing as everything is on their website, which is something I really appreciate. Scour their website and take a look at what they have to offer. They have the metrics to back up their good business.

BACKGROUND

Introduce your business and what you do there.

Ransome Cat is a Caterpillar heavy equipment dealership. We sell, service, and rent equipment. We also sell parts. I'm the marketing coordinator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebpageFX?

We needed our website redesigned.

SOLUTION

What was the scope of their involvement?

They helped us out with redesigning our website, providing SEO content, and making sure our webpage is optimized for customers to find us. I talk to Amanda [‎Lead Internet Marketing Consultant, WebpageFX] on a regular basis. She sends reports on how our website is performing and makes great suggestions on what we can do to optimize our website.

They also helped with page development. If I need something elaborate done on the website, I contact her. She helps me with uploading content and editing our pages so that the site is current and relevant to the services we offer.

A lot of our content was brought over from the previous website. They helped us establish the new pages with new content. We're currently redesigning our online customer tools page. They helped us lay out the page, and we're waiting on management approval to launch it.

We have 2 small campaigns with them, and she suggested that we increase our budget to get more results. She participated in a couple of calls with us, explaining how Google works, how AdWords help us come up on the search engines, and what we can do to improve our results.

What is the team dynamic?

Amanda has been great. Every time I reach out to her, she gets back to me within the hour or the same day.

How did you come to work with WebpageFX?

The previous person responsible for this project raved about WebpageFX and was very happy with them. She had another contact before Amanda, and she was very happy with their response, suggestions, and professionalism.

How much have you invested with them?

We've spent about $15,000–$50,000 with them.

What is the status of this engagement?

The project is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We get great results. Each monthly report shows an increase in hits on our website based on the keywords that we have selected.

How did WebpageFX perform from a project management standpoint?

They've been outstanding. If I need her to explain something to me, she always takes the time to call and explain things several times to us. We have different people in charge of different areas in our company asking similar questions. Instead of explaining things to them, I just have Amanda explain since she's the expert.

What did you find most impressive about them?

What most impressed me is their response to my questions and their willingness to always go above and beyond and help us out with whatever challenges we're facing with the website.

Are there any areas they could improve?

I don't have any suggestions or complaints. We're happy with what we have with them.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager of a local jewelry store with three locations in central Pennsylvania.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebpageFX?

Facing competition from large business chains in our area, like Jared’s and Kay’s Jewelers, we needed to widen our digital fingerprint. We sought to expand our digital blueprint on all our platforms by improving our SEO and Google AdWords.

SOLUTION

What was the scope of their involvement?

In our efforts to improve our SEO, we targeted an extensive list of google keywords. We wanted to increase our rankings not in the obvious terms ("jewelry store," "engagement rings," etc.), but also with the specific names of our designer brands, including Tacori, Hearts on Fire, Pandora, and John Hardy.

What is the team dynamic?

Typically, we communicate with their team of developers through one primary contact. We occasionally worked with his direct partner, who specializes in content project management, as well.

How did you come to work with WebpageFX?

We limited our initial search to contractors within our community. As a small business ourselves, we value local partners. Our owners joined us for several initial meetings to discuss how their offerings could help us reach our projected goals. We evaluated their proposal in light of their tremendous reputation, and decided to move forward.

What is the status of this engagement?

We’ve partnered with them for two years, and are continuing to work on new projects together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has generated an extensive uptick in traffic to our website. Currently featured at the top of major search rankings, we’ve accomplished our ultimate goal. Having tracked our results prior to the engagement, we saw immediate growth in all our areas of focus when they joined our efforts. They provide new content, including video production, and review material we’ve previously generated.

Our blog page has benefitted immensely. They tailor our areas of focus by evaluating seasonal interest and industry trends. We’ve added more carefully tailored content. Our new offerings cover engaging topics like the best Mother's Day gifts, top ring designers, what benchmarks of quality to look for in handcrafted jewelry, and the perfect ring for your personality.

How did WebpageFX perform from a project management standpoint?

They successfully met our deadlines, and we were in constant communication. They touched base on a weekly, and sometimes daily, basis. They respond to our emails within 24 hours, if not sooner.

What did you find most impressive about them?

They’ve proposed many innovative ideas, and are on the cutting edge of current digital trends. They present us with topical information in an organized, easily consumable format. Ultimately, they provide us with opportunities to excel, and to better ourselves in areas that most need improvement.

Do you have any advice for potential customers?

Educating yourself about current events in the media, trends, and digital platforms can help improve business and redefine your goals.

BACKGROUND

Introduce your business and what you do there.

We are a one-on-one personal training studio specializing in full-body strength exercise. We do everything by appointment, customizing it to each individual's needs, goals, and limitations. I'm the founder of this company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebpageFX?

I was looking for them to design and maintain the website, as well as do web marketing, specifically SEO [search engine optimization]. Over the years, we've had 4 different SEO companies help with our website. WebpageFX was the fourth.

SOLUTION

What was the scope of their involvement?

They work on our website’s design and SEO. I’d had a friend make our website during the transition from the last company to WebpageFX, using Webflow as the CMS [content management system]. Even though they suggested moving over to WordPress, they haven't insisted on it. They're really good with working with us, being able to hold our hand, work with the current designer of the website, and have weekly check-ins with us to be able to keep up with each one of these monthly reports.

We have a reports page that we can go to, so we can look at the reports, add on different things, and really be able to grow with our business without having to spend too much and redesign the website completely. They also provide an auto email service that sends out a 3-sequence email to prospects and current clients.

What is the team dynamic?

It's been a very good experience since the beginning. There are two people we've communicated with, Jordan [Pritchard, marketing specialist] and another person. They made the trip to our studio to talk with us about the project. It was a great transition.

How much have you invested with them?

We initially spent $1,100 per month. We’ve since requested an auto email service that’s connected to the contact forms on the website and costs $200 per month, so we’ve been spending $1,300 per month now for the last 1 1/2–2 years.

What is the status of this engagement?

We've been working with them since 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In the beginning, when you start working with a new company and SEO campaign, it can take a while to see results. We not only saw results in 2–3 months with using WebpageFX, but we've also seen a steady increase.

I see positive reports every month in my inbox. Some months are better than others, but there is always an increase, and the reports are very detailed. Everybody's happy, the clients are happy. It's been good.

How did WebpageFX perform from a project management standpoint?

As we've grown, they've grown with their company too, and also now offer new products and services. I've been very happy with the progression. Our project management is customized. Some business owners don't even want to deal with any of this; they just want a website built, but I appreciate having input. I also appreciate having my hands held. In the beginning, we would have weekly phone calls, which was something I requested.

They also initially had a separate website, a marketing cloud. It's great, because not only can you see the initial stages with the SEO at any time, you can see updates from their team, things that they did to our site, and what’s happening. We used to check it every day, but over time, we didn't feel the need to keep going there. Now, we look at the contact forms or the prospects that are coming in from the website. You can see what pages those users visited and how long they stayed on them. There's even a section where you can watch a video of them on the website. The detail is incredible. It's a very useful tool.

What did you find most impressive about them?

I appreciate the personal touch. They are a mid-sized company, but they haven't lost that small business vibe. Some people don't like the personal touch, but we do. We told them we need them to check in with us and we want to know what's going on, and they do that.

I'm very detail-oriented, and they understood that. Other companies might act like they do in the first month, but WebpageFX has been able to always do that and customize it for us.

Are there any areas they could improve?

I do not have anything to complain about. There's not a lot that I would do differently or say that they're lacking. If you asked me last year, I would have something. But right now, we've straightened everything out and set ground rules.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Rvinyl, which is a company that sells custom automotive accessories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebpageFX?

After the Google Panda update, we went from being the top-ranking site for our market to placing on page 10 on Google search. We needed to know whether our poor ranking was due to a recent website redesign, or an entirely different issue.

SOLUTION

What was the scope of their involvement?

They initially did an audit for us to ensure our redesigned website was search engine and user-friendly. Their findings indicated that the website’s design was not causing our poor rankings, so we hired them to do SEO consultations. They provide us with a list of areas we needed to improve in order to get better search engine-visibility, and then help us execute those improvements, including assisting us in generating SEO-friendly content and effective marketing strategies. They’re helping us build out our backlink profile and are also working on our Google AdWords campaign and email marketing. Throughout the process, they measure our progress through SEO analytics and keep us updated with monthly calls. 

What is the team dynamic? 

Our main point of contact is the account manager. He provides us with content, and we’ll review it and suggest changes. He’ll then bring it back to his team of graphic designers, copywriters, coders, etc., and they’ll make the changes. That’s a very efficient system for us because we prefer to interact with one person, as opposed to the entire team.

How did you come to work with WebpageFX?

We used Clutch to find potential companies. We reached out to about five, and narrowed it down to three. We then took a five-hour drive to Pennsylvania to meet with WebpageFX because we wanted to see their offices and meet with the team we’d be working with. We really liked their business model and services, so we decided to move forward with them.

How much have you invested with them?

We invested close to $50,000 total.

What is the status of this engagement?

We began working with them in October 2016 and have continued since then. We intend to partner with them for a long time

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s taken well over a year of hard work, but we now rank on page one of Google search for most of our keywords, and our organic traffic has increased five fold. Our AdWords are up 300 percent which is an achievement we’ve never seen while partnering with other companies. Our first email marketing campaign we did with WebpageFX proved to be immediately profitable by a 10 percent margin.

How did WebpageFX perform from a project management standpoint?

They cater their reports to our needs with exact level of communication that we want, delivered in the exact format the we want. When we reach out to them, we get quick response that doesn’t feel canned and inauthentic. If our account manager is out on vacation, we have all the necessary information to continue our work. 

What did you find most impressive about them?

Our account manager is fantastic. He feels like one of our own internal employees because he genuinely cares about our success. He’s fighting alongside us to ensure we achieve our goals.

Do you have any advice to potential customers?

Make sure that you set realistic standards for both your progress and your budget.

BACKGROUND

Introduce your business and what you do there.

Bricco is an Italian restaurant. I’m the special events and marketing coordinator. I handle the social media, keep in touch with the website developers, and organize special events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebpageFX?

We needed help getting our name out there, as we're a little off the beaten path of other restaurants in the city.

SOLUTION

What was the scope of their involvement?

They designed our entire website. They currently do 2 blog posts a month, which we post to social media. They keep our menus updated and our pictures fresh and updated. They put our events up, using the right words so we come up in the best searches. They work to get us linked back on great websites by finding different backlinks for our site.

What is the team dynamic?

I mostly interact with Sarah [Account Manager, WebpageFX].

How did you come to work with WebpageFX?

I wasn’t involved in selecting them.

How much have you invested with them?

Around $30,000 a year.

What is the status of this engagement?

We started working together about 6 years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their SEO efforts have definitely shown in our rankings in Google searches and similar. We come up number 1 on pretty much any search for a restaurant in the area. Our blog posts have great keywords that get a lot of attention, and we get many click-throughs on our social. One of their new features I like is being more involved in review sites. I get a monthly email stating our ranking on TripAdvisor, Google, and Yelp.

How did WebpageFX perform from a project management standpoint?

Sarah is always quick to respond and help us in any way. If I need a quick turnaround because I’m promoting an event and need an email blast to go out that week, she makes it happen, even if she has to write it herself. They use Basecamp, so I can log in and see the calendar or what they’re planning, review blog posts and emails and approve them, and communicate with Sarah.

They also do webinars, which gives me a better understanding of what they’re doing.

What did you find most impressive about them?

Their culture and customer service are great, and they’re always available. They’re always enthusiastic and up for anything.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

You can ask for anything, and they’ll let you know if it's possible. Don’t be afraid to tell them your vision—they will do their best to make it a reality.

BACKGROUND

Introduce your business and what you do there.

I'm the development director and marketing coordinator of Christian School of York. Our private school has been a part of the community for 61 years. We partner with parents to provide a Christ-centered education for children age two through grade twelve. My role encompasses all of our fundraising activities. I cultivate donors, plan events, and lead our social media and web marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebpageFX?

Our goal was to position ourselves in the forefront of parents’ minds when they searched for specific Christian schools, preschools, and early education centers. WebpageFX improved our website’s SEO and analytics to this end.

SOLUTION

What was the scope of their involvement?

Since we’ve worked together, WebpageFX has helped us plan new projects and brainstorm content to highlight online each month. The team creates long-forms highlighting our program offerings, and generates key search terms to maximize SEO. During a visit, our primary contact gathered documentation to support his team’s content creation. They helped us work with our web designer to ensure site security and preempt Google’s new flagging attribution.

Our next scheduled project will involve taking pictures and potentially videos onsite. Ideally, our site will function as a resource for parents seeking alternative educational options for their children. Currently, we’re focused on boosting our academic section.

What is the team dynamic?

Our primary contact, Alec Marshall, needed a temporary replacement last summer. When a problem arose, that individual responded to me promptly. He conducted the necessary research, and guided us through the solution. The team had a system in place to ensure that our needs would be met, regardless of who was in charge.

How did you come to work with WebpageFX?

Our school's partnership began before I started my current position, where I’ve worked for a little over five years.

How much have you invested with them?

Our monthly expenses are a couple hundred dollars. We spend less than $10,000 a year.

What is the status of this engagement?

Our ongoing engagement has exceeded five years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Improving our website has fostered a greater online presence and increased enrollment in our programs. Each long form we produce generates significant search queries, and even improved our organic traffic. We've fostered a more robust understanding of the site’s functionality under their pedagogy.

Adding more extensive information to our website saw an immediate spike in program enrollment.  One of our initial endeavors, highlighting our early education center, continues to see monthly improvement.After completing a project focused on last year’s summer camp, several newly enrolled families indicated they’d found us via a Google search.

How did WebpageFX perform from a project management standpoint?

We’ve worked with three different employees. Our initial contact limited communication to monthly reports, which we now supplement with follow-up calls. Since he’s led our efforts, Alec has further expanded this engagement. Multiple times, he’s come all the way from Harrisburg for on-site visits. After an initial tour, he met our principal while building the academic program page. He works closely with his individual team members. His thorough knowledge of our organization enables him to make the best possible recommendations for us when advising his colleagues in other departments.

What did you find most impressive about them?

Cultivating a deep familiarity with our school and mission empowers them to accurately represent our school and mission online. He does thoughtful, considerate things unprompted, like bringing us coffee. I know we're not Alec’s only client, but he treats us like we are, and makes us feel valuable.