What evidence can you share that demonstrates the impact of the engagement?
As I said earlier, we recently launched the website, WDG created a functioning, easy-to-use, beautiful website that accurately showcases us as an organization. This is important because it also showcases the city of Alexandria, which is going to help us with our work.
With our old website, we had a little less than 1,000 per month. Since we launched the new website, this week alone, we’ve had 364 users. We’re already seeing that this is a much more active website and the amount of time spent on the website is much longer.
It’s a new, beautiful website so I know that visitors are going to spend more time on it because the visuals and layout are great. That said, I know that this website is going to have a lot more traffic and will give visitors a much better experience.
How did WDG - Web Development Group perform from a project management standpoint?
Our project manager was the central point for everything. Working with one project manager or one team lead meant that we weren’t confused about who we needed to talk to. If I had a specific technical question, I knew who I needed to talk to.
If I had a general question, our project manager was always there. She was available on weekends and after-hours. I can’t say enough about how incredibly helpful they were and how they went above and beyond. I learned a lot and I’m extremely pleased with the product that we ended up with and the way we got there.
WDG used a CMS called Confluence where they kept all of the information about our project. That’s the main way we tracked the project, shared content, and where the tickets system is for the website. We also communicated with the team via email and phone, and we had weekly meetings in-person or virtually. Additionally, we created a Slack channel.
What did you find most impressive about them?
The team was collaborative and flexible, and they also solved problems. We were involved in every part of the process and they listened to what we needed. When we didn’t know how to fix certain aspects, or when we wanted to change our project needs, they constantly and consistently solved those problems for us in ways that we never would’ve thought of by ourselves.
When something else affected the website in terms of timeline, look, or functionality, the team didn’t complain or quit; they just rolled with it. They figured it out and made it happen, which was great. They were an incredible extension of our staff.
We’re not a big organization, so we lean on our partners. WDG was a true partner throughout this process. They cared as much as we did about coming up with a great website. They were as proud as we were that the website launched and as excited about it and what it’s going to do for us, which meant a lot.
Are there any areas they could improve?
Confluence wasn't the best tool. It’s a complex CMS and isn’t the easiest to navigate. Sometimes as a client, I missed certain elements because they were updated in Confluence but I didn’t know where they were or how to find them. We eventually figured it out, so it wasn’t too much of a big deal.
Do you have any advice for potential customers?
Be open. WDG can’t solve a problem they don’t know exists, and they can’t give you the best product if they don’t know the full picture so share as much as you can. Give them insight into as many resources as possible.
If you give them everything they need and a clear goal, you’re going to be impressed with the creative solutions they come up with, the way they problem-solve, and the product they build.