VR Vision

BACKGROUND

Please describe your company and position.

I am the Senior Director of Product Management of property.ca

Describe what your company does in a single sentence.

Innovative technology for real estate professionals. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VR Vision to accomplish?

We hired VR vision to create a framework that allowed our data to be overlayed in a 3D / virtual reality setting. The systems API was able to pull our data and property information and apply it in real-time to a 3D map of the city. Part of the project also enabled us to visualize data and analytics overlaid to the 3D virtual app.

SOLUTION

How did you find VR Vision?

• Online Search
• Other

Why did you select VR Vision over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from VR Vision were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We linked to the system to showcase properties in a 3D/VR map instead of 2D as well as data visualization. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased realtor portal usage from the use of VR by 10%. 
Increase number of generated leads (singups) by 5%. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• In time delivery (no delays)
• accurate requirements management and implementation
• prompt replies and fast issue management according to the agreed SLAs

What was your primary form of communication with VR Vision?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to collaborate with our team was remarkable. They quickly grasped our processes and systems, mapped the interactions, proposed innovative solutions, and successfully implemented them.

Are there any areas for improvement or something VR Vision could have done differently?

I cant think of any issue during this short project. All went as planned. 

BACKGROUND

Please describe your company and position.

I am the Sr. Director of Global Innovation of The Coca-Cola Company

Describe what your company does in a single sentence.

Coca-Cola refreshes the world and makes a difference.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VR Vision to accomplish?

• develop a proof of concept with VR technology that can be utilized to train a variety of skill sets

SOLUTION

How did you find VR Vision?

Referral

Why did you select VR Vision over others?

• Great culture fit
• Referred to me

How many teammates from VR Vision were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Full turnkey rollout that will include Quest 3 Devices
• Course creation that replicates the all the required steps and parts for sanitization
• It will be a Generic Room with the appropriate equipment
• Tanks and sanitization tools available for the users to perform the sanitization process
• Storyboard will follow the exact steps and workflow provided
• Education will take the users through the process with visual highlights and narration without the ability to make mistakes and teach them the workflow
• Evaluation will allow the users to perform the process with ability to make 3-5 mistakes that will cause them to fail
• They will need to complete the process without any mistakes to get pass and get a 100% result

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The final evaluations are currently underway as a variety of stakeholders have been included. However, the ease of use, quality of the virtual environment and clarity of instructions within the program are all key components.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are exceptional in meeting timeline demands even when they were changed requiring acceleration of updates. VR Vision remained customer focused but also focused on delivering a quality product so they did not take short cuts. The process included a few rounds of quality checks and modifications based on early user feedback before the final product was released. 

What was your primary form of communication with VR Vision?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer-first focus was exceptional, and their speed of work.

Are there any areas for improvement or something VR Vision could have done differently?

Not for this project, it was a relatively short term project as we were creating a proof of concept only.

BACKGROUND

Introduce your business and what you do there.

I’m the director of education and innovation for a retirement home operator. We operate around 21 retirement homes in Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VR Vision?

We needed help with training our staff.

SOLUTION

What was the scope of their involvement?

VR Vision created learning modules using VR technology. They conducted the whole filming process and edited all of the footage together. When the visuals were finished, they had the VR equipment delivered to our team.

What is the team composition?

I worked with three people: Roni (CEO), Joannah (SVP), and Alex (Director Of Innovation).

How did you come to work with VR Vision?

We had already talked to them in the past. When we came up with the idea to do the project, we reached out to VR Vision again.

How much have you invested with them?

We spent around $5,000.

What is the status of this engagement?

The project lasted from December 2019–July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The modules received really positive feedback from our staff. 

How did VR Vision perform from a project management standpoint?

They did a great job with project management. VR Vision met every single one of our targets and actually improved upon our plans. The team was also professional and responsive. Everyone was eager to be part of the project, even their CEO. We communicated through emails, in-office meetings, and Zoom calls.

What did you find most impressive about them?

VR Vision was highly dedicated and accommodating — they wanted to deliver what we needed while remaining very innovative. Additionally, the team had just the right amount of expertise to produce high-quality work. Overall, we were thrilled with our partnership.

Are there any areas they could improve?

We both could’ve done better in some aspects, but at the end of the day, we were satisfied.

Do you have any advice for potential customers?

Explore some of VR Vision’s previous projects to get an idea of what they’re capable of.

BACKGROUND

Introduce your business and what you do there.

I’m a partner and regional manager of a telecom provider in Toronto, Canada. We provide fiber internet for large condominium buildings in downtown Toronto, Vancouver, and Montreal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VR Vision?

We hired VR Vision to train our new sales reps and technicians, and help them get up to speed quicker and more efficiently. This is so we can minimize the level of errors when providing our service.

SOLUTION

What was the scope of their involvement?

VR Vision came on board and they helped us develop a full simulation for our sales reps and technicians. They use a combination of predictive video and simulation that basically teaches them to go over the install process.

We initially came to them with an idea of what we envisioned. It wasn’t a hard app, we were just asking them to simplify the process using 360° universal technology.

What is the team composition?

We mostly communicate with David (Director of Development) and Alex (Director of Innovation).

How did you come to work with VR Vision?

We previously worked with an offshore tech startup that did some stuff for us. We did a Google search for immersive technologies and surprisingly, VR Vision came up as the number one or two search result. We decided to give them a shot and they ended up being a lot better than the company we were using at the time. 

How much have you invested with them?

We’ve invested more than $240,000.

What is the status of this engagement?

We started working together in December 2020, and the partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The biggest thing at the top of my head is the fact that the sales team is a lot more forward now — they know what they have to do. Additionally, our technicians are also producing fewer errors.

VR Vision improved the time spent training somebody that’s not up to speed. The quality of their work is pretty much the industry standard. Also, I didn’t feel that I'm out of the loop with everything that’s happening at any point in the partnership. It would take literally minutes for them to have answers to our questions about the app.

How did VR Vision perform from a project management standpoint?

The communication and project management are mostly done over Slack, and as far as the tools of the trade, we use a lot of their headsets. They were able to ship out a demo unit to us and move forward with that. 

What did you find most impressive about them?

We’re impressed by three main things. One is dependability, as they’re always quick and to the point. Two is how they’re able to adjust the lines of communications, as they’re all active workers. Lastly, it’s their workmanship and how much knowledge they have in this space.

We’re also impressed that there’s actually less back and forth between our companies, considering that we’re getting new service. They definitely understand the concept of what we’re looking for and they’re able to put their own twist on it.

Are there any areas they could improve?

I would say they should improve on their limited options for hardware. This is okay with us, but it’s not always going to be the case for some people, as they might actually want to have different types of hardware that work for different applications. That would be the only thing they need to improve on, but it doesn’t really even apply to our company.

Do you have any advice for potential customers?

If you want to work with VR Vision, my advice is to be brutally honest and have totally open lines of communication. They will get a lot of things done for you on time once you give them the right information. If you give them just a little bit of an idea, they’re obviously going to put their own twist on it because they’re professionals, so they know what they’re doing. As long as you have a clear outline of what you’re expecting and what you want, I promise you they will get it done.

BACKGROUND

Introduce your business and what you do there.

I’m the director of development operations of Intertek Catalyst. We’re an employee communications company that operates in the asset protecting space. In my role, I’m accountable for all software produced by the company and responsible for vendor management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VR Vision?

We brought them on for AR/VR services.

SOLUTION

What was the scope of their involvement?

We have a campaign with a global grocery chain to provide cinematic posters around their backrooms for employees to remind them of best practices. There’s an incentivized program attached where employees can take a quiz and if they answer correctly, they’re entered into a draw. We wanted another way to get people engaged and wanted to utilize AR for that.

The global grocery chain has a partnership with a work-shoe brand. Within various months of the program, the work-shoe brand is featured and there’s an AR footprint within the posters. We developed an app so employees can scan a poster with the app. It brings the shoe to life. There are four shoes that are targeted this way.

People can scan the poster and see it in 3D. They can get a 360-degree view, see all its information, the pricing, and be directed to the website to place their order. VR Vision built the app that contains the AR for all the shoes and modeling as well as the process, logic, and workflow within the app.

What is the team composition?

We worked with about three individuals.

How did you come to work with VR Vision?

We learned about them through a reference. A superior colleague of mine had done some work with them previously.

How much have you invested with them?

We’ve invested $10,000–$50,000.

What is the status of this engagement?

Our ongoing engagement started in June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re happy with the deliverables. However, we experienced a few hiccups along the way. It was not so much in the quality of the AR; VR Vision’s capabilities are excellent. They take all of our models and images and make the AR sing.

We ran into a challenge because VR Vision primarily produces apps for Android only. Our request was for delivery on both iOS and Android. The process for getting the app into iOS, properly QAed, and working as expected was less than optimal. However, it was their first time through. That was a little bit of a surprise but we got through it.

How did VR Vision perform from a project management standpoint?

Their project management is great. They’re great at managing their own timelines. We really learned how to understand each other and work with one another. Despite a few wrinkles, we got through everything. VR Vision manages their projects and people well. They follow through on commitments and do what it takes to get the job done.

What did you find most impressive about them?

The quality of their AR/VR work is of a much higher quality than their competitors.

Are there any areas they could improve?

Nothing more than what I’ve already said. I’d recommend them to strengthen their iOS skills. They’re as keen to get the deliverables right as we are. We appreciate that they’re willing to come to the table and have an open and honest conversation with us.

Do you have any advice for potential customers?

Be clear upfront about what you require. Paint the full picture for VR Vision; give them the why. Additionally, ask lots of questions and qualify them as your vendor. Put them through a qualification process in terms of experience and what you intend to do.

BACKGROUND

Introduce your business and what you do there.

I am the training manager of operations and innovation at a utilities company in the US. We own and operate upward of 70 wind farms in 26 states, including several utilities on the east coast as well as a large renewable operation based out of Portland, Oregon.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VR Vision?

We have specific tasks that our technicians need to be trained on which are hard to do in real life for a number of reasons, primarily including relatively high risk surrounding large electrical currents. On top of that, we have a lot of different technology brands under our umbrella, and to train a technician on all of them we might have to fly them all over the country.

SOLUTION

What was the scope of their involvement?

They are helping us to develop VR training capabilities in a way that mitigated both of those challenges. We chose to create the platform using Unity for Oculus Quest, which is a self-contained headset and is therefore significantly easier to ship and set up.

From there, they got to work creating the animations and procedures for our technicians based on the specifications that we provided to them about specific tasks. We worked together to create and implement criteria to measure how well those tasks are being completed, and they have also developed analytics so that we can measure those performances objectively against other data.

What is the team composition?

I worked with David (Custom Development Manager), Alex (Senior Content Producer), and Roni (CEO) on a regular basis throughout the project.

How did you come to work with VR Vision?

When I was researching the project, I just Googled industrial VR training, and they were in the top 10–15 search listings that came up. As I looked into the different types of content they had created, I really liked their attention to detail and the look and feel that they gave to all of their modules, so I decided to move forward with their team.

Their flexibility from the beginning was really important to us as well, because there’s no benchmark for projects in the VR world. We didn’t have examples to draw best practices from, so we needed a partner who was willing to just go with us where we needed to go.

How much have you invested with them?

In total, we have probably spent close to $500,000 with them for the three modules we’ve done.

What is the status of this engagement?

We started working with them in April 2019 and are continuing to work with them to build out more modules for the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have a lot of metric analysis of the success of the work, since we’ve only been able to run a few pilot programs and get feedback from the learners on those. Everything they’ve said about the experience, however, is extremely positive.

The modules are very close to the actual work, they totally align with our safety practices, and there’s a good amount of instruction on actually using the VR headset as well as conducting the module so that we don’t have any problems with the technology itself.

How did VR Vision perform from a project management standpoint?

They’ve really done a great job of managing our work with them so far. David in particular is good about staying in contact, whether we’re in the thick of full-speed development or testing or whatever. We always had updates about exactly what progress we were making toward our deadlines, which we really appreciated.

Originally, we started out using a project management platform, but after we developed a relative amount of trust in them and the relationship, I decided that we didn’t need quite that level of visibility into their work. I prefer to let them handle it, and they’ve really excelled at keeping the project moving more on their own.

What did you find most impressive about them?

Just the quality of the work alone has made the project entirely worth it. Almost everything they create is even better than the last project, because they are incredibly committed to continuing to innovate and being the leaders in their industry, which is really tough when it comes to VR. That has helped us to stay on the cutting edge as well, which we really appreciate.

Are there any areas they could improve?

I think they’re working to grow their development resources so that they can handle more work, and that’s the only thing I would have suggested, so I really have no complaints.

Do you have any advice for potential customers?

Talk to David and his team and have them show you what work they’ve done for other customers, because that will give you a great picture of what they can do and whether they would be a good fit for your project.

BACKGROUND

Introduce your business and what you do there.

My position is Manager of Community Engagement for a nonprofit social service agency. We predominantly focus on the 55+ community.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VR Vision Inc.?

I had an idea to use VR imagery as a therapeutic component of a project. Reminiscence therapy was the goal. We wanted to call up strong, positive memories for seniors who suffer from mild cognitive impairment. 

SOLUTION

What was the scope of their involvement?

First, they flew overseas and took video content of several different locations. They captured about 27 locations that were used to create the VR tours we provide to nursing homes, community centers, religious meeting places, and more. The tours were then followed up with conversations led by intergenerational volunteers.

They created a platform that allowed our headsets to communicate, which allowed us to take 12 people on a tour rather than just one at a time. It’s a static design, from a seated perspective. The experience focuses on a site for about 30 seconds, during which the user has 360 viewing ability, and then the scene shifts to give the user another perspective.

What is the team composition?

Roni (CEO, VR Vision Inc.) and Joannah (SVP, Operations & Healthcare, VR Vision Inc) were the main points of contact. David (Manager of Custom Development, VR Vision Inc) worked with us on IT tech.

How did you come to work with VR Vision Inc.?

Previously, we were working with an offshore tech startup company that tripled their charge. So, we did some online research and found VR Vision’s website. Their work looked high-quality, and they offered a fair price.

How much have you invested with them?

We’ve invested between $35,000 and $40,000 so far.

What is the status of this engagement?

We began working with them in July of 2019, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our internal research department constantly evaluates our users’ responses and different aspects of the VR experience. The feedback has been very positive so far. For example, an older woman diagnosed as “legally blind” was able to see camels and enjoy the experience. 

We often hear the users say they don’t want to take the VR headset off because they’re enjoying it. People who are resistant at first become excited and engaged in the tour, often expressing a desire to do it again.

How did VR Vision Inc. perform from a project management standpoint?

They are extremely responsive. Communication with the team has dwindled now that we have worked through a major update, but initially, we communicated weekly and as needed. 

They came on-site to teach us how to use the equipment, but primarily we communicate via phone or email. Our IT department was somewhat frustrated by their lack of access to the platform’s backend. When IT problems arose, they had to rely on VR Vision’s IT team to handle issues.

What did you find most impressive about them?

I am satisfied and impressed as they always took the extra steps and never left us with a feeling that they could’ve done more. They held to their pricing structures and offered an opportunity for free access to their software.

Are there any areas they could improve?

I wish they would’ve waited until we were more settled in understanding our platform before they offered access to their software. It is a limited time offer, and we are still trying to learn our platform, leaving little time to explore theirs.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner at Access Machinery, a metal fabricating equipment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VR Vision Inc.?

We were trying to eliminate the need to bring our heavy equipment to the tradeshows that we participate in. To accomplish that while still giving our customers real-time experience with the machines, we decided to implement VR.

SOLUTION

What was the scope of their involvement?

VR Vision Inc. helped us develop a VR program for internal use. Our salespeople use it when they’re traveling. are traveling. Using goggles and a laptop, they can show customers how our machinery looks and works and how easy it is to operate. 

Our equipment is very heavy, large-scale equipment and it’s impossible to have all models in the showroom. Customers get to experience our machinery instead of traveling to our showroom. 

We expect that VR is going to help us to boost our sales. In the meantime, we participate in national and local tradeshows by having VR. We expect it’s going to save us significantly on the expenses of bringing machinery to the actual show.

VR Vision Inc. continues to work with us in making improvements and providing maintenance.

What is the team composition?

We worked directly with the project manager, a videographer, and the owner. There was a team behind them that we didn’t work directly with.

How did you come to work with VR Vision Inc.?

I found them online and read their reviews. I called a couple of other companies as well. VR Vision Inc. was the only company who had all their employees onshore; others tended to outsource.

How much have you invested with them?

We spent about $40,000.

What is the status of this engagement?

The project started in February 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

VR Vision Inc. impressed us with the lead time on the project. From the initial discussion to the full go-ahead, VR Vision Inc. completed the project in six months. They finished everything by September when we had a show, which was really important for us to make. We’re still the only one company of that kind having our own VR. They delivered as promised and even more.

I have high expectations of any supplier we work with. VR Vision Inc. implements everything the way that I want it. I couldn’t be happier with their work.

How did VR Vision Inc. perform from a project management standpoint?

They’re excellent with project management. We took some examples of their experience and what they use to put in place in our own business.

What did you find most impressive about them?

Their personal attention and personal touch are impressive. They keep growing what they’re doing. They have a good customer service approach and did some things outside our initial scope for no extra charge.

Are there any areas they could improve?

The product itself could stand to improve—VR Vision Inc. could show some things in the VR program in a better way. It takes us time to set up the system because we need to create connections between goggles to laptop and laptop to router. There are a couple of bugs that could make our lives easier, but we’re working on that.

Do you have any advice for potential customers?

Do your due diligence on what you’re trying to accomplish to keep your goals clear. The better you explain what you’d like to achieve, the more likely VR Vision Inc. is to deliver.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing and business development of IEP Technologies. We provide safety systems to industrial processing companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VR Vision Inc.?

We had a VR tool developed by another partner. When we were looking to update it, the initial builders were only interested in something much more expensive. Their ongoing support was in question, so we turned to alternative partners.

SOLUTION

What was the scope of their involvement?

The solution they develop provides an overview of hazards and solutions that our team addresses in a very immersive environment. To get the message across in the same amount of detail, it would’ve taken a 2 or 3-hour presentation. The final experience is a five-minute VR that gets the same message across with much more dynamism. 

They used the newest Oculus hardware, which is standalone. Our previous technology was based on an older version of Oculus, which required external laptops and sensors to make everything function properly. The new ones are self-contained and much more cost-effective.

The project is now turning into more of a support effort. Now that we’ve rolled it out, we’ll be working with them on a monthly basis to make sure everything is operating proficiently. 

What is the team composition?

Initially, we were discussing the overall concept with 4–5 people. Once the project started, we were in communication with two project leads. I’m sure there were others working in the background, though.

How did you come to work with VR Vision Inc.?

I found them through a Google search and decided to reach out to them and a number of other potential vendors. Their team stood out because they were very responsive and able to quickly grasp what we were trying to accomplish. When we got to the actual proposal, we found that their pricing and timeline was extremely competitive. 

How much have you invested with them?

The project cost between $50,000–$100,000. 

What is the status of this engagement?

The build lasted from May–September 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They met the scope of the project. All the deliverables were exactly as proposed and presented to our team within the timeline and price that was promised. It went as good as it could’ve.   

How did VR Vision Inc. perform from a project management standpoint?

Their team was very responsive, always on top of regular project updates through web meetings. My team didn’t have to stress about communication because it was so strong on VR Vision’s end. They were also very direct, never taking more than an hour on phone calls. Many of the updates were much shorter than that. It was a very professional process. They could answer questions or concerns very quickly, keeping the project right on track.

What did you find most impressive about them?

Their knowledge of the latest technologies and ability to bring us potential solutions was really helpful. Rather than having to educate ourselves through research, they provided consultancy expertise for our benefit. We never had to pull information out of them.

Are there any areas they could improve?

No, the experience was very positive. We plan to continue working with them moving forward. Nothing jumps out to me in terms of areas for improvement.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of product marketing for Chartered Professional Accountants of Canada, or CPA Canada. We have 215,000 members across Canada and around the world. We sell professional development products such as courses, conferences, podcasts, webinars, and books to our members.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VR Vision Inc.?

Our team attends relevant conferences to promote our products around the world. For years, we’ve had a standard booth set-up with giveaways and products to try, and the result has been a relatively low rate of engagement. We wanted to increase visitor engagement in a fun, innovative way. As a result, we engaged VR Vision Inc. to create a VR experience for an upcoming technology conference.

SOLUTION

What was the scope of their involvement?

The VR experience takes users to a tropical paradise where they can walk around. The user’s experience is also projected on screens so that people walking by can watch it as well. It also features a spin wheel that allows users to win prizes such as earbuds, tablets, and discounts on our products. 

VR Vision Inc. came up with the idea of the tropical island, while we came up with the spin wheel. We gave the team loose requirements and a lot of independence to create the experience. They created an algorithm that guided where the spin wheel would land for users; for example, we asked that only 2% of spins would fall on a tablet. They also snagged us cutting-edge goggles that just started being sold in Canada, which impressed us.

What is the team composition?

Roni (Co-Founder and CEO, VR Vision Inc.) was our main point of contact. We worked with five people. 

How did you come to work with VR Vision Inc.?

VR Vision Inc.’s business development person reached out to us first last year. As the technology conference drew closer, the idea of increasing engagement came up again, and I reached back out to Roni. They came in with an initial pitch and completely sold me. I then brought on board my director and the rest of the product marketing and sales team.

How much have you invested with them?

We spent $25,000.

What is the status of this engagement?

We worked together from April–May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Out of the 250 conference attendees, about 125 people put on the googles. 90% had never tried a VR experience before, but we saw a 100% satisfaction rate. We’ve never seen such a high level of engagement at any conference we’ve attended. Our sales team is following up on 50 leads who won discounts from the spin wheel. The project was also shared internally as a successful innovation within our rather conservative organization.

We’ve just met with Roni and the team to talk about a future project involving our annual member conference, which attracts 1,500 people every year. We’re thrilled with VR Vision Inc.’s work and would be happy to work with them again.

How did VR Vision Inc. perform from a project management standpoint?

VR Vision Inc. managed the project well. I only had to check in on their progress a few times. We put a lot of trust in their expertise in virtual reality, and at the end of the day, VR Vision Inc. delivered. We communicated via email and phone and had weekly update meetings.

What did you find most impressive about them?

Their creativity stood out to us most. VR Vision Inc. came up with different ideas that we hadn't thought of. They also fleshed out our ideas to make them more logical and user-friendly. 

Are there any areas they could improve?

No, I can't think of anything at this point. 

Any advice for potential customers?

Have a clear idea of what you want as well as a precise budget. Because we only came to them with the idea of a spin wheel, we incurred more additional costs than we would have otherwise.