Voice AI Agent - Neyox.ai

BACKGROUND

Please describe your company and position.

I am the Owner of MDC All In One Services

Describe what your company does in a single sentence.

Our company offers hassle-free repair and maintenance solutions, from plumbing and electrical work to cleaning, enhanced with AI-powered customer service by Neyox.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voice AI Agent - Neyox.ai to accomplish?

• Improve customer support efficiency
• Handle calls and inquiries
• Reduce response time and workload

SOLUTION

How did you find Voice AI Agent - Neyox.ai?

Referral

Why did you select Voice AI Agent - Neyox.ai over others?

• Close to my geographic location
• Great culture fit
• Referred to me

How many teammates from Voice AI Agent - Neyox.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Neyox AI Voice Agents will manage inbound and outbound customer calls, assist with booking repair services, provide instant responses to customer queries, and ensure 24/7 availability for customer support. The AI system will handle common inquiries, schedule appointments, and escalate complex issues to human agents when needed, improving both efficiency and customer satisfaction. Key Deliverables: AI-powered customer support for repair service inquiries Automated booking and scheduling of service appointments 24/7 availability to handle calls and messages Reduced wait times and faster response handling Escalation system to human agents for complex cases 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here are some formal measurable outcomes you can use:

Customer response time reduced by 30% within the first month

First-call resolution rate improved by 40%, reducing repeat inquiries

Booking efficiency increased by 25% for plumbing, electrical, and cleaning services

Customer satisfaction score (CSAT) rose from 3.8 to 4.5

Human agent workload reduced by 35%, freeing them for complex cases

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Neyox AI team managed the project very professionally, delivering all items on time and ensuring a smooth setup of the Voice Agent. They were responsive to our needs, quick in addressing feedback, and provided clear updates throughout the implementation process, which made the transition seamless and efficient.

What was your primary form of communication with Voice AI Agent - Neyox.ai?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Neyox AI was the natural, human-like quality of their Voice Agents and the ability to customize them for our specific repair services. Their technology not only handled customer queries efficiently but also provided a seamless experience that felt unique compared to other solutions.

Are there any areas for improvement or something Voice AI Agent - Neyox.ai could have done differently?

Overall, the experience with Neyox AI Voice Agents has been excellent, though one area for improvement could be adding more localized language support and expanding integration options with our existing CRM. This would make the system even more seamless for our team and customers.

BACKGROUND

Please describe your company and position.

 I am the Real Estate Agent of a real estate company 

Describe what your company does in a single sentence.

We are a real estate company helping clients buy, sell, and invest in properties with a focus on efficiency, transparency, and client satisfaction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voice AI Agent - Neyox.ai to accomplish?

• Automate client interactions and property inquiries to save time and improve responsiveness.
• Generate and qualify leads more efficiently through AI-driven conversations.
• Enhance customer engagement and provide 24/7 support for potential buyers and sellers.

SOLUTION

How did you find Voice AI Agent - Neyox.ai?

Online Search

Why did you select Voice AI Agent - Neyox.ai over others?

• High ratings
• Close to my geographic location
• Great culture fit

How many teammates from Voice AI Agent - Neyox.ai were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables included: Voice AI integration with our existing CRM and communication channels. Automated client engagement for answering property-related questions and scheduling appointments. Lead qualification workflows to identify and prioritize serious buyers and sellers. 24/7 availability to ensure no client inquiries were missed. Regular reporting and insights to track call volumes, responses, and conversion metrics. Overall, the project focused on improving client responsiveness, reducing manual effort for our team, and creating a more seamless experience for potential buyers and sellers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 40% reduction in manual time spent responding to client inquiries.
• Increase in lead conversion rate by 25% due to faster qualification and follow-ups.
• 24/7 client support availability, resulting in improved customer satisfaction and fewer missed opportunities.
• Significant boost in appointment bookings, with automated scheduling handling the majority of requests.
• Improved response speed, with average query resolution reduced from hours to just minutes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Neyox AI demonstrated excellent project management throughout our engagement. They clearly outlined timelines and milestones at the start, and every deliverable was completed on schedule without delays. Their team maintained open communication, provided regular updates, and were always quick to respond to our questions or requests. They also showed flexibility in adapting the AI to our specific real estate workflows, ensuring the solution fit our business needs perfectly. Overall, their responsiveness, professionalism, and ability to deliver on time made the process smooth and reliable.

What was your primary form of communication with Voice AI Agent - Neyox.ai?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Neyox AI was the level of personalization and intelligence their Voice AI Agent delivered. Unlike generic solutions, their system quickly adapted to our real estate workflows and handled client interactions with a natural, human-like tone. I also appreciated their proactive support and willingness to customize features to meet our exact needs. Their combination of advanced technology and responsive customer service truly sets them apart.

Are there any areas for improvement or something Voice AI Agent - Neyox.ai could have done differently?

Overall, our experience with Neyox AI has been very positive. If I had to suggest an area for improvement, it would be adding more advanced analytics and reporting features within the dashboard so we can gain deeper insights into client interactions. Additionally, offering more language options would be a great enhancement for serving a broader client base. These are minor points compared to the value delivered, but they would make an already excellent solution even stronger.

BACKGROUND

Please describe your company and position.

I am the House Move Supervisor of New EasyHouse Relocation

Describe what your company does in a single sentence.

We provide fast, reliable, and stress-free house shifting services across Korea, helping families and individuals move with ease and peace of mind.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voice AI Agent - Neyox.ai to accomplish?

• Automate customer call handling
• Increase leads and conversions

SOLUTION

How did you find Voice AI Agent - Neyox.ai?

Referral

Why did you select Voice AI Agent - Neyox.ai over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Voice AI Agent - Neyox.ai were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

 AI-powered customer call handling Automated booking confirmations 24/7 client support availability Real-time lead tracking 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

30% increase in bookings

40% fewer missed calls

Faster customer response time

Higher client satisfaction rate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything on time, maintained clear communication, and quickly adapted to our needs with prompt support.

What was your primary form of communication with Voice AI Agent - Neyox.ai?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their AI's natural conversation flow and ability to handle customers like a real human were truly impressive.

Are there any areas for improvement or something Voice AI Agent - Neyox.ai could have done differently?

The overall experience was very positive, but one area for improvement could be enhancing the customization options to better fit unique business workflows. Additionally, improving the natural flow of responses in local Korean language would make the interactions feel even more human-like. These refinements could take an already great service to the next level.

BACKGROUND

Please describe your company and position.

I am the Head Chef of Lee Trano Cafe & Resturent

Describe what your company does in a single sentence.

We provide a high-quality dining experience with exceptional food and customer service, creating memorable moments for our guests.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voice AI Agent - Neyox.ai to accomplish?

• Improve efficiency in handling customer calls, reducing wait times and missed calls.
• Provide consistent and accurate responses to customer inquiries, including reservations and menu details.
• Free up staff time by automating call management, allowing the team to focus on in-house operations and customer service.

SOLUTION

How did you find Voice AI Agent - Neyox.ai?

Online Search

Why did you select Voice AI Agent - Neyox.ai over others?

• High ratings
• Good value for cost

How many teammates from Voice AI Agent - Neyox.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work for Neyox.ai Voice AI Agent: The Voice AI Agent will handle incoming calls for our restaurant, answering common questions, taking reservations, and providing menu details. It will ensure no calls are missed, especially during busy hours, and help streamline customer communication. Key deliverables include: 

• Automated call handling and reservation management.
• Providing menu information and special offers.
• Seamless integration with our phone and reservation systems.
• Regular performance reports to track effectiveness.

This will improve efficiency, reduce wait times, and enhance customer experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here’s a more natural, human-like version:

Measurable Outcomes:

• Fewer Missed Calls: Since we started using the AI, we've seen a huge drop in missed calls, especially during busy hours.
• Faster Response Times: Customer inquiries are being answered much quicker, cutting down wait times by about 30%.
• Smoother Reservation Process: The AI now handles reservations automatically, making the whole process 40% more efficient.
• Happier Customers: We’ve received great feedback from customers, with many mentioning how easy it is to get answers and make reservations.

Overall, the AI has really helped us improve how we manage calls and enhanced our customer experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Neyox.ai delivered everything on time, ensuring a smooth implementation process. They were highly responsive to our needs and provided clear communication throughout. Any adjustments or queries we had were addressed promptly, making the transition seamless. Their proactive approach to understanding our requirements and tailoring the solution for our restaurant business was impressive.

What was your primary form of communication with Voice AI Agent - Neyox.ai?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Neyox.ai is their ability to provide a truly customized solution that seamlessly integrates with our restaurant's operations. The AI agent was easy to implement, and it immediately started delivering results, improving both efficiency and customer satisfaction. The responsiveness of the team was exceptional – they always addressed any concerns or changes promptly. Their technology stands out for its accuracy and reliability, making it a valuable tool for streamlining customer service.

Are there any areas for improvement or something Voice AI Agent - Neyox.ai could have done differently?

Overall, Neyox.ai has been a great addition to our business, but there are a couple of areas where improvement could enhance the service further. While the AI does an excellent job of handling most customer calls, there were occasional moments where it misinterpreted complex customer queries. It would be great to see even more advanced natural language processing to handle a wider variety of customer interactions smoothly. Additionally, the integration process was generally smooth, but more detailed guidance during the setup phase could have been helpful to ensure we maximized the features from the start.

BACKGROUND

Please describe your company and position.

I am the Healthcare Administrator of MD Clinic Srl

Describe what your company does in a single sentence.

We are a community health clinic providing affordable primary care and wellness services to local patients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voice AI Agent - Neyox.ai to accomplish?

• Automate appointment scheduling and reminders to reduce staff workload and minimize patient no-shows.
• Provide 24/7 patient support through AI-driven phone assistance for inquiries such as clinic hours, services, and directions.
• Improve patient experience by reducing call wait times and ensuring consistent, professional communication.

SOLUTION

How did you find Voice AI Agent - Neyox.ai?

Referral

Why did you select Voice AI Agent - Neyox.ai over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Voice AI Agent - Neyox.ai were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Neyox.ai set up voice AI agents for our clinic to handle patient calls and appointments. Key Deliverables: Automated booking, rescheduling, and reminders 24/7 patient support for common questions Call reports and analytics Ongoing support and updates 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here’s a short, simple, human-like version for the measurable outcomes section:

• 40% fewer missed appointments
• 60% less staff time spent on calls
• Patients get instant responses (24/7)
• Higher patient satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project well, delivered everything on time, and were quick to respond to our requests. Communication was clear and smooth throughout.

What was your primary form of communication with Voice AI Agent - Neyox.ai?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their AI felt very natural in conversations, and the setup was fast and smooth. What stood out most was how responsive their team was to our needs.

Are there any areas for improvement or something Voice AI Agent - Neyox.ai could have done differently?

Overall, we were very satisfied with the service. The voice AI worked smoothly and met our main goals. One area that could improve is offering quicker customization for specific clinic workflows, so adjustments don’t take as much time. Adding more language options in the future would also make the solution even more useful.

BACKGROUND

Please describe your company and position.

I am a department manager at RealMæglerne

Describe what your company does in a single sentence.

Our company connects people with their dream homes and investment properties through expert real estate services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voice AI Agent - Neyox.ai to accomplish?

• Automate customer support
• Improve response time
• Handle more client inquiries efficiently

SOLUTION

How did you find Voice AI Agent - Neyox.ai?

Online Search

Why did you select Voice AI Agent - Neyox.ai over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Voice AI Agent - Neyox.ai were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved implementing Neyox AI’s Voice Agent to streamline client communications, automate routine inquiries, and provide 24/7 assistance for property-related questions. Key deliverables included setting up voice AI workflows for handling customer queries, scheduling property viewings, capturing leads, and providing instant responses to common real estate questions. The project also included integration with our CRM system to ensure seamless data flow, performance monitoring to track response accuracy, and ongoing support to optimize the system for better engagement and efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered clear and measurable results, including a 45% reduction in response times for customer inquiries and a 35% increase in successful lead conversions. Customer satisfaction scores improved significantly due to faster and more accurate responses, while missed inquiries dropped by nearly half. Additionally, the automation of routine queries freed up our team to focus on high-value client interactions, resulting in improved efficiency and higher overall productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management from Neyox AI was excellent. They delivered all items on time and kept us updated throughout each stage of the process. Communication was smooth, and they were very responsive to our specific needs, quickly addressing any questions or adjustments we requested. Their organized approach and ability to adapt to feedback made the entire collaboration efficient and stress-free.

What was your primary form of communication with Voice AI Agent - Neyox.ai?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Neyox AI was their ability to combine advanced technology with simplicity. The voice recognition is highly accurate, yet the platform is easy to use and doesn’t require a steep learning curve. Their responsiveness and willingness to adapt the solution to our specific needs made them stand out compared to other providers.

Are there any areas for improvement or something Voice AI Agent - Neyox.ai could have done differently?

Overall, Neyox AI performed very well, but one area for improvement could be offering more customization options for voice tone and personality. This would allow businesses to tailor the AI’s communication style more closely to their brand voice. Additionally, more advanced analytics and reporting features would make it easier to track performance and identify areas for further optimization.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of TYC Connect Solutions

Describe what your company does in a single sentence.

We help businesses streamline their customer interactions with reliable and efficient support solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voice AI Agent - Neyox.ai to accomplish?

• Automate routine customer support calls with AI voice agents.
• Reduce wait times and provide 24/7 availability.

SOLUTION

How did you find Voice AI Agent - Neyox.ai?

• Referral
• YouTube

Why did you select Voice AI Agent - Neyox.ai over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Voice AI Agent - Neyox.ai were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Neyox AI implemented voice agents to automate routine customer support, integrated them with our CRM, and created custom conversation flows. Key deliverables included system setup, platform integration, tailored scripts, performance analytics, and ongoing support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here’s a short and clear version you can use for measurable outcomes:

30% reduction in average customer wait times
40% increase in first-call resolution rates
24/7 availability achieved without extra staffing costs
Improved customer satisfaction scores (CSAT) by 25%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Neyox AI team delivered all project milestones on time and maintained clear communication throughout. They were responsive to our feedback, quickly adapted to our needs, and ensured a smooth implementation from start to finish.

What was your primary form of communication with Voice AI Agent - Neyox.ai?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Neyox AI was how natural and human-like their voice agents sounded, combined with the team’s ability to quickly adapt the solution to our specific business needs. Their mix of cutting-edge technology and responsive support really stood out.

Are there any areas for improvement or something Voice AI Agent - Neyox.ai could have done differently?

Overall, the experience was excellent, but there is room for improvement in response speed during peak hours. A slightly faster system under heavy loads would make the service even better.