Vention

BACKGROUND

Introduce your business and what you do there.
I'm the CEO of Bundle Birth, a nursing corporation. We provide educational support for both families giving birth and professionals, especially labor and delivery nurses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vention?
We needed help to develop an app.

SOLUTION

What was the scope of their involvement?
Vention has been developing an iOS and Android mobile app for us. This app is being built specifically for labor and delivery nurses, and it has three main functions. The main feature is for end customers, as this app tracks their child's birth and outcome. Nurses have the ability to add details about the patient's experience and the complications they took care of. All the information gets into the birth statistics to keep track of.

Another feature of this app is an entire clinical algorithm. This algorithm overviews all births and provides practical recommendations for the child's care to be as safe and physiologically oriented as possible. This app is to be used by nurses on the job as a reference tool for their practice when they feel stuck or when labor slows down and seems to be moving towards a C-section to help avoid it.

The app's third feature is that it collects data in order to analyze trends. With this feature, we'll be able to gather data and provide practice recommendations based on real-time births happening all over the country.

What is the team composition?
Ryan (Business Development Manager) has been our main point of contact at Vention. We also work with Valery (Senior Project Manager), who then takes our input to the rest of the team.

How did you come to work with Vention?
My director of strategy found them on Google. We were scouting companies and ended up going with Vention. Ryan was the one who convinced us about their product and this project. I'm a nurse by trade, so I knew nothing about app development. However, I felt that Ryan understood that, so there was no stigma. He also listened really well, so I felt cared for and protected, which is rare from a sales perspective.

Ryan offered a personalized approach where, while he was selling a service, he was also very honest and real, which differentiated Vention from the other companies we were looking at. I felt like Ryan was a true partner who really wanted us to succeed. Moreover, Vention wasn't afraid of how inexperienced we were, as Ryan went out of his way to ensure we had the resources we needed and answered a lot of questions.

How much have you invested with them?
We've spent almost $150,000.

What is the status of this engagement?
We started the project with them in September 2023, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
Our app hasn't been launched yet, so we don't have any metrics or results. Our MVP version was supposed to be launched in mid-February 2024, but we're pushing the release date based on my decision. However, I know that there's a lot of interest in our app. Nurses are asking for this app and are really excited about it.

As for the quality of their work, Vention is very invested in the project, which has had a positive impact on the quality of their work. They actually care and understand what they're doing rather than just checking the boxes. To me, that sets them apart from other companies and has allowed us to develop a high-quality product.

Vention has understood our vision. Our app is very personable and meaningful, and it can potentially save lives. Therefore, it has higher stakes, and Vention really understands that. Said understanding has been reflected in the quality of their work and their investment in our success.

On top of that, working with Vention has been streamlined because I haven't had to hire internal people to have access to professionals who can fill my different needs to get this project done. There's no way I could have done this project on my own, as I didn't even know what I needed initially. As a result of this partnership, I've also saved a lot of money because I would have wasted a lot of time trying to do it on my own.

How did Vention perform from a project management standpoint?
Vention has delivered on budget and stuck to the timelines we've established. Moreover, the structure of their work is excellent, which is reflected in the Confluence tabs, where they've outlined the different features and the purpose of this app. Our communication is also very good. Although there were some miscommunication issues for a while, I actually don't blame Vention for that; I blame the design team we initially brought into the project.

We have a shared Slack channel, which we use all day to communicate. We also communicate via email and use WhatsApp occasionally if there's something urgent. Additionally, we use Zoom for our virtual calls.

What did you find most impressive about them?
Ryan has been amazing. This is my first app development project. Still, I've learned a lot throughout the process. Ryan has stayed involved and been a really helpful liaison throughout the process.

Moreover, I can't say better things about Valery — he has saved our lives. I've never worked with a service provider who cares more than him. He's very invested, listens well, and goes above and beyond his scope of duty. He works as if he were a part of our team, so we feel very looked out for, which has been essential for our app's success.

Valery constantly brings things to my attention, as he's very forthcoming whenever there's a concern. Moreover, he's very professional. Initially, he didn't want to step on my toes, as I was the CEO. However, I told him that I didn't know what I was doing and to please be my eyes and ears on this project to tell me if I was missing something. Since then, he has taken that feedback and been very present. At this point, he almost knows the clinical side better than I do.

Valery has cut the energy high with the team and advocated for us, staying professional amidst a lot of different personalities. This app wouldn't be where it is without him. Moving forward, Valery being on our team is essential for us to continue working with Vention. I just expect Vention to give him the raise and promotions he deserves and keep him on our project.

Overall, Vention's entire team has been very responsive, respectful, and excited about the project. Moreover, they work hard and get things done, so I'm very pleased with them. For example, Vention recently brought on Hanna (UI/UX Designer). Although she has been working on the project for about a week, I've been very impressed with her skills. Additionally, she's great at delivering hard news, which is difficult to do.

Based on my experience, most service providers don't listen once they're doing their job. Still, one of Vention's strengths is that they really listen. Valery, in particular, has taken incredible ownership of the project and really listens well. He also does his own research and reaches out when he needs to.

Are there any areas they could improve?
Looking back on the experience, I feel like Vention was initially trying to be more professional than needed, so they saw me as the boss and didn't want to offend me. Therefore, it took Valery a little while to gain some confidence to tell me things as they were.

Initially, I brought an outside design firm, which they recommended, but we then had some concerns with our designs that would potentially cause us to redesign the whole app. It would have been great if they hadn't held back on the feedback and told me about their concerns even earlier than they did.

Although they provided me with the feedback, I didn't really understand how much impact the designs would have. Therefore, adding more context as to how my decisions would impact the future would have allowed me to make different decisions.

Nonetheless, I can also see the silver lining. Those challenges got us where we are now, which has been part of the process. Everything has gone as well as it could have gone, and I'm realistic in knowing that no project goes perfectly right away.

Do you have any advice for future clients of theirs?
Trust your gut along the way. Moreover, I've learned that your project manager can make or break the scenario. Thus, you should evaluate who your project manager is and have them reiterate back to you the purpose of what you're trying to do to ensure that they've done their research. If your project manager is invested in and excited about your project, you'll get a better result. Additionally, ask a lot of questions.

BACKGROUND

Please describe your company and position.

I am the CTO - CPO of Iziwork (acquired by PROMAN)

Describe what your company does in a single sentence.

Digital temp work staffing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vention to accomplish?

• Help us with great developers
• Add resources on-demand

SOLUTION

How did you find Vention?

I had worked with them in the US previously

Why did you select Vention over others?

• Great culture fit
• Good value for cost
• I knew their performance

How many teammates from Vention were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implement Apps, Web Apps, scalable backends and data systems to produce full cycle semi-automated staffing services for temp workers in France, Italy and the rest of the world next. This involves workers looking for a job, staffers and staffing agencies looking for workers and placing them and all types of customers (small companies and institutions) who want to hire these temp workers. This applies to all industry. The excellence of the matching, delivery, admin, job search functions is paramount to success. AI is of course heavily involved.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Consistency in quality and deliveries from team members from Vention. They are fully embedded in our development teams and are managed exactly as in-house developers. Therefore we get to know and invest in them pretty consistently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have become high quality contributors who are respected as top developers and team members in our organisation.

What was your primary form of communication with Vention?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We can always count on them to partner with us at the right level. Low-key, humble and dependable. Their people are good and get the job done with no drama. I love it!

Are there any areas for improvement or something Vention could have done differently?

Maybe but honestly that doesn't keep me awake at night cause I got what I signed for.

BACKGROUND

Introduce your business and what you do there.
I’m the founder of an experience management company for the luxury hospitality industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vention?
We hired Vention to provide us with engineering and consulting services. 

SOLUTION

What was the scope of their involvement?
Vention has provided us with two full stack senior lead engineers. Apart from engineering, they’ve also done some design work for us. They work remotely for us but in-office for Vention.
What is the team composition?
I work with 3–4 teammates from Vention, including their CTO and Ryan (Business Development Manager).
How did you come to work with Vention?
We found Vention through Google. I interviewed them and talked about how they selected their staff and arranged their services. After that, I introduced them to our CTO, who had a lot of experience selecting engineering teams. He interviewed them and liked their team, so we brought them on board.
How much have you invested with them?
Our investment has been between $100,000–$250,000.
What is the status of this engagement?
We started working together in April 2023, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
Vention has saved us time and money. The quality of their work has been fantastic, and they work together as a great team. The fact that they work together in an office is a huge advantage because it enables us to have a lot of collaboration.
How did Vention perform from a project management standpoint?
Ryan has been fantastic. To communicate and collaborate, we use Jira, Slack, Zoom, Notion, and email.
What did you find most impressive about them?
Their team and leadership are impressive. Their organization is far better than the other organizations I’ve worked with before.
Are there any areas they could improve?
It would be awesome if they could change time zones.
Do you have any advice for potential customers?
Talk to Ryan. 

BACKGROUND

Please describe your company and position.

I am the CTO of RealVNC

Describe what your company does in a single sentence.

RealVNC provide trusted and secure remote access solutions to companies across all sectors, globally. Work wherever works.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vention to accomplish?

• Provide flexible augmentation to our in house development team to cope with challenging business demands
• Provide skillsets that are lacking in our in house team
• Inject fresh thinking into our teams

SOLUTION

How did you find Vention?

Referral

Why did you select Vention over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Vention were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Providing short notice augmentation to the capacity of our in-house development teams, including additional developers, team leadership, QA and project management. Working seamlessly as part of our own team, both Engineering and the wider business stakeholders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Team members provided have integrated seamlessly with our team and worked well. We've been able to add extra resource where it's needed within a week or so, and ramp them down when done. Selecting new team members is easy, with a very high hit rate of staff proposed to those selected to join our team. Any issues have been discussed proactively and resolved well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The account management has been great. Proactively seeking out any issues to be addressed, and providing the right people quickly when needed. As a team augmentation project, project management of their delivery has been less of a direct concern, though they have provided a project manager to oversee our engineering coordination who has worked very well.

What was your primary form of communication with Vention?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very responsive, very high quality people.

Are there any areas for improvement or something Vention could have done differently?

Nobody's perfect, but any issues have been resolved well and quickly. I would say the rates for QAs are relatively expensive compared to developers, which skews the business case a little.

BACKGROUND

Please describe your company and position.

I am the VP of Engineering of HistoWiz

Describe what your company does in a single sentence.

Access the world's most advanced online histopathology platform. View, share, tag, search, compare, and analyze histology data with ease.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vention to accomplish?

• App Development
• API Development

SOLUTION

How did you find Vention?

Referral

Why did you select Vention over others?

• Pricing fits our budget.
• Good value for cost
• Referred to me

How many teammates from Vention were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I am delighted to share my glowing review of the consulting company we have had the pleasure of working with. From the very beginning, our experience with them has been nothing short of exceptional. As our business gradually expanded, we relied more heavily on their team of skilled contractors who consistently exceeded our expectations. 

The impact they had on our deliverables cannot be overstated. The contractors provided invaluable support, going above and beyond to ensure the successful completion of our projects. Their expertise and dedication were instrumental in achieving remarkable results. Among their ranks, we were fortunate to find a few exceptional individuals who truly stood out as superstars. 

Initially, I approached this consulting engagement with modest expectations, unsure of what to anticipate. However, as we continued to collaborate with this company over the years, my confidence in their abilities grew exponentially. In fact, I am confident in stating that it would be an arduous task to assemble a team of such caliber from any other source.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App Delivery Rate for features has been 2-3 faster than before. Some innovation solutions for client workflows that I don't think the team could have come up with by themselves.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We managed this internally with our own product managers.

What was your primary form of communication with Vention?

Virtual Meeting

What did you find most impressive or unique about this company?

The team that we have built here truly has been insanely impressive. The amount of frontend work that has been done with great attention to detail has surpassed my expectations. I wholeheartedly recommend their services to anyone seeking a team of top-tier professionals who are dedicated, reliable, and immensely talented.

Overall, our experience with Vention has been nothing short of exceptional. Their team of contractors consistently met and surpassed our expectations, delivering outstanding results and contributing significantly to our growth.

Are there any areas for improvement or something Vention could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the CEO of an advertising & marketing company

Describe what your company does in a single sentence.

We are a company that provides Influencer Marketing services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vention to accomplish?

• We needed ruby on rails engineers to accelerate the development of our SaaS platform

SOLUTION

How did you find Vention?

Referral

Why did you select Vention over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Vention were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

2-3 full time senior software engineers to help with developing our SaaS platform feature development. Each engineer would be assigned tasks for each 3 week sprint and have daily checkins to ensure progress or address any roadblocks or concerns. The team was involved in all retro meetings and engineering related meetings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Progression of features completed through story point output per sprint.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team members were very quick which was great. They had the opportunity daily to vocalize any blockers or reasons for not moving forward. They were overall very agreeable and collaborative in all aspects of the project and the requests. We appreciated their willingness to help all of the time.

They also were very kind and thoughtful people, which is also important when we are trying to collaborate as a group. They also produced strong quality work, and that was important for our velocity of feature rollouts.

What was your primary form of communication with Vention?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our account manager, Vaughn, is a great guy, who demonstrated care about the success of our business in seeing how we could help. This made our relationship not transactional, but more about the people, and that's what we love. This type of culture seems to permeate to the group.

The engineers were not only very professional, but you could tell they were also genuinely good people who wanted to help the team they were onboarding. This really helped move projects along and have everyone feel as they are one team.

Are there any areas for improvement or something Vention could have done differently?

Their team did a great job overall. I don't think it's anything we could have helped, but the team tended to take a back seat more when it came to the architectural solutions. It's natural to see that when they may not be as close to the business, so they did not offer as much to the conversation.That also may be because it was not their wheelhouse. I encourage them to bring forth innovative ideas in those discussions in the future.

BACKGROUND

Please describe your company and position.

I am an executive at a software company

Describe what your company does in a single sentence.

Decusoft delivers evolved compensation management software that unleashes your ability to shape amazing employee experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vention to accomplish?

• Help transform our core SaaS product to a no-code/low-code platform.
• Quickly scale our development team with .Net talent.

SOLUTION

How did you find Vention?

Referral

Why did you select Vention over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Vention were assigned to this project?

14

Describe the scope of work in detail. Please include a summary of key deliverables.

Vention provided a team of developers that integrated into our existing team and collaborated on continued development of our existing software version(s) as well planning and development for a major rearchitecture. Some of the key deliverables included: 

• Support and develop existing software version 
• Planning, design, & development of new releases and versions 
• Augment client configuration team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The most obvious outcome was bug-free workable software. The team integrated closely with our existing colleagues so in working closely we were able to evaluate work done through our normal project management practices. Using standard agile measures like lead time, cycle time, cumulative flow, etc we are able to continually track and evaluate progress on the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

For our project we have a Team Lead that manages the daily operations of the team and they integrate with our existing daily scrum calls. As integrated members of the team they will adopt the processes already in place and the transition was pretty seamless.

 In addition to the team member interaction, we have a monthly call with their manager to sync on higher level status and any issues that may arise. Overall we haven't had many problems and the few times we had they were resolved thoroughly and quickly.

What was your primary form of communication with Vention?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We have found that their core values align very closely with ours as a company, and their approach to having team members integrate directly with our existing employees works very well. In other experiences with outsourced developers at times they felt very transactional, but with Vention everyone really cares about the success of the greater project and are very involved in continuing to improve the processes and suggest new ideas.

 In general also almost all of the developers we've interacted with have been very effective and have a deep understanding of the technologies we're using. When we're needed to scale the team the screening process has also been very smooth; our current team will typically interview new candidates and ensure the right fit before passing on to internal management for interviews and decisions.

Are there any areas for improvement or something Vention could have done differently?

I think due to geopolitical concerns they have already been working to broaden the number of offices across Europe and should continue to do this for greater stability.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a startup company that challenges the social media industry with a different business model and a reimagined experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iTechArt Group?

I needed to create a next-generation social media application. In the beginning, a friend was helping me with coding, and then I worked with freelance developers and development agencies. I didn’t have a good experience, so I was looking for a different development partner.

SOLUTION

What was the scope of their involvement?

iTechArt Group is developing a mobile and web application for Apple devices. The mobile app is iOS native, and the web app has been built using React.js. Initially, I gave iTechArt Group access to our existing cod. They looked into it and made suggestions according to our project’s requirements.

Our app looks like other social media platforms, but on the discovery side, it has a custom architecture to address the most common issues of social media, including filter bubbles, click-bait behavior, and extremist content. 

iTechArt Group conducts performance reviews to ensure each teammate fits the role correctly and rotates them accordingly. 

What is the team composition?

We started working with two engineers from iTechArt Group, and our team has grown over time. Now, we work with a team that fluctuates between 27–30 teammates, including developers, project managers, account managers, and QA engineers. 

How did you come to work with iTechArt Group?

I contacted several agencies and got on a call with iTechArt Group. I explained our situation with that previous agency who just increased the price and kicked us off. 

What is the status of this engagement?

We started working with iTechArt Group in August 2019, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We conduct internal reviews about our code’s quality and the app’s performance. iTechArt Group’s score has improved over time. We have a successful functioning app that we’re about to launch to the public.

iTechArt Group cares about our project and their performance is great. After a bad experience with a previous development agency, I didn’t trust other companies and wanted to work with two partners in case something went wrong again. iTechArt Group has changed my mind and earned my trust. Our relationship has grown over time, and they’re my only development partner now. 

How did iTechArt Group perform from a project management standpoint?

iTechArt Group meets deadlines and stays on budget. They’re always on track, and we decide together our next move. We use Jira for project management and Notion for planning. We also use Slack and Zoom for communication. 

What did you find most impressive about them?

I’m most impressed with iTechArt Group’s top-notch work value, considering their price. Sometimes getting this quality of work is more expensive, and iTechArt Group provides excellent value to our company — their integrity is unique.

Are there any areas they could improve?

I can’t think of anything for iTechArt Group to improve. When we started working together, we had to figure out some things, but the fact that we’re still working together shows we could figure them out. 

Do you have any advice for potential customers?

I recommend having a project manager manage the relationship with iTechArt Group. I also recommend conducting one-on-one meetings with your developers to address problems early on.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Croquet. We provide multiplayer infrastructure for the gaming industry, the metaverse, Web3 projects, and the emerging multiplayer web. Our technology enables users to build games and virtual worlds that are instantly multiplayer and can be customized for a specific application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iTechArt Group?

We needed support to develop a project for an end client. We needed assistance from a company with expertise in Web3 development projects and 3D design.

SOLUTION

What was the scope of their involvement?

iTechArt Group designed and developed custom software for an end client. The discovery phase was realized in conjunction with the end client, our company’s product manager, and iTechArt Group’s team. 

After we determined the end client’s requirements, iTechArt Group started the design and development phase. The project also required the design of multiplayer full-body avatars that could travel between different environments through portals. 

The software developed by iTechArt Group used Blockchain.com and Coinbase as authentication methods. iTechArt Group will also provide ongoing maintenance.

What is the team composition?

We worked with three teammates from iTechArt Group, including a project manager.

How did you come to work with iTechArt Group?

iTechArt Group is constantly searching for leading-edge new technologies. They approached us interested in getting trained in our metaverse development tool as part of their awareness program for future technologies. 

What is the status of this engagement?

We worked with iTechArt Group from October 2022–January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our end client was highly satisfied with iTechArt Group’s work, which was our number one metric. We also evaluated iTechArt Group’s ability to use our tools and were impressed with their initiative to go beyond the minimum scope and deliver a functional project. 

Moreover, iTechArt Group designed original avatars and a 3D world, one of the project’s key requirements. Our end client also asked iTechArt Group about the possibility of customizing these designs later on. 

How did iTechArt Group perform from a project management standpoint?

iTechArt Group’s project management was excellent. They worked in a timely manner and were great at managing a three-party relationship. We had close and clear communication with iTechArt Group — we felt they were part of our staff.  

What did you find most impressive about them?

I was most impressed with iTechArt Group’s collaboration and technical skills. We work in an emerging industry, and iTechArt Group worked with technology they hadn’t used before. During the project’s development, iTechArt Group was required to invent solutions in order to resolve problems, and they figured out answers quickly. 

Are there any areas they could improve?

I can’t think of anything for iTechArt Group to improve. 

Do you have any advice for potential customers?

Be transparent and straightforward about your project’s requirements, and iTechArt Group will perform a great job and give you the best possible delivery. 

BACKGROUND

Introduce your business and what you do there.

I am the Software Development Manager for Sungage Financial, a solar financing company that partners with solar installers and home owners to help them finance their loans which enable solar panel ownership for home owners. We partner with leading solar installers to help make their solar, battery, and roof work more affordable. We help homeowners capture more of the financial benefits of going solar.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iTechArt Group?

We needed Salesforce expertise to maintain and build new features to support our existing platform, on which we’ve been working for 11 years.

SOLUTION

What was the scope of their involvement?

iTechArt provides us with a group of remote engineers who work on our Salesforce platform continuously. We’re currently building a new platform using Node.js, so we also have some engineers from their team helping us with that project as well. iTechArt provides us with additional resources to support our current staff with our development projects, so we constantly go to them for our staffing needs.

We started working on the Node.js project with full-time engineers here in Boston. Some of our iTechArt Salesforce engineers that have been working on our existing system are now being trained in Node.js so that they can transition to our new platform work. They have valuable business knowledge that they will bring to the development of our new platform project.

Whenever a new resource from iTechArt joins our project, we provide them with documentation to read and get up to speed. Additionally, the new resources have access to lead engineers from their team who are in charge of guiding them, so they basically train each other at this
point.

In addition to training, we have teammates from iTechArt pairing with each other, so they check in and work with each other to bring newcomers up to speed. Initially, we give them small tickets and pieces of work, and we give them more and more work over time.

What is the team composition?

Currently, we work with four senior Salesforce developers, a Salesforce consultant, two senior QA engineers, a regular Salesforce developer, a senior software engineer focusing on Node.js, and a regular software engineer also focusing on Node.js. The Salesforce consultant also works as the lead engineer and our main point of contact. Initially, he was the only lead engineer, but we now have other engineers from iTechArt working in that capacity. Moreover, we’re now getting ready to hire another software engineer.

From iTechArt’s administrative side, we work with a business manager with whom I interact all the time. She constantly checks in to ensure we’re happy with the staff they provide us with and address our concerns.

How did you come to work with iTechArt Group?

When I started working at my company, we already had a relationship with iTechArt. Originally, my boss did research to find a good firm that had talented engineers with expertise in Salesforce and found iTechArt. However, I don’t know how.

How much have you invested with them?

We’ve spent hundreds of dollars across various projects but less than a million dollars overall.

What is the status of this engagement?

We’ve been working with iTechArt since 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Sungage has been growing and the engineers that work for us from  iTechArt has enabled us to quickly add the features we need to our product in order to achieve constant growth. We have an amazing group of engineers from iTechArt working for us. They’re very knowledgeable
and have an amazing work ethic. As we bring on new engineers, I’m committed to continuing using iTechArt due to the quality of work that our current engineers have demonstrated.

We started our engagement with them for Salesforce support. Once we started working on the new platform, we decided to bring in new resources from iTechArt because we were very pleased with their Salesforce engineers.

The iTechArt team is becoming so proficient at working on our development projects that some of their Salesforce engineers are now moving over to the new platform development project.

They have a lot of industry knowledge, so we’re now training them on using our new tools because their work is very valuable to our organization.
Moreover, iTechArt always provides us with excellent candidates for our staffing needs. Half the time, we hire the first person they recommend. Still, they always have backup candidates if, for whatever reason, the first option doesn’t convince us.

Additionally, our internal team is very happy with iTechArt’s engineers. They write high-quality code and understand the instructions very well to do their work. Whenever they have doubts, they ask the right questions, and they come to us with issues if needed. Still, they’re very independent.

How did iTechArt Group perform from a project management standpoint?

iTechArt engineers participate well in our Agile environment. They are active participants  in our agile meetings and project planning. They help define and break down the work for tasks, groom and point tickets. Once we assign them a task, they do it within the agreed timeframe and meet their deadlines. 

The engineers from  iTechArt that have joined our team since I’ve been working here have come on board very quickly. Our experience with iTechArt engineers is that they always high-quality engineers that work very well with our team. They’re great team players and they work well together as w, and their English is very good, too. Overall, they’re great to work with, and we see them as part of our team.

On top of that, all the billing hours I get from iTechArt’s accounting department are always correct. They’re also very accurate and ethical, and they’re there for us when we need them. A lot of their engineers work until noon (EST), so they make it very easy for us to collaborate with them. Some work later hours as well in order to accomodate our schedule.

For example, some of those engineers work in a different time zone, but they still work late so that they can accommodate our time and join our meetings.

As for collaboration tools, we use Jira to manage the project, as well as Slack and Google Meet to communicate. Our Google Meet meetings include stand-up meetings, planning sessions, and retrospective meetings. Moreover, we communicate via email occasionally and check in with the business manager once a month.

What did you find most impressive about them?

iTechArt offers the whole package. They’re really talented and smart people who work well as a team and bring important issues to light. They know when to involve our onsite team and get our input, but they still work independently, so they always come to the table at the right time.

Moreover, iTechArt’s business manager has been fantastic, nice, and helpful. She’s the person I go to when I need new resources, and she always comes back with great resumes for us to look at. She always knocks it out of the ball park by bringing high-quality people, which is impressive.

Are there any areas they could improve?

iTechArt is very good. The only thing that would make them better would be if they worked with us on-site. They’re a great group of people, and it’s a pleasure for us to work with them.

Do you have any advice for potential customers?

Know the type of skills you’re looking for and share them with iTechArt’s business manager. Additionally, understand that they’re in a different time zone and have clear expectations regarding working on different schedules.