Mobile App Dev for Nursing Corporation
- Mobile App Development
- $50,000 to $199,999
- Sep. 2023 - Ongoing
- Quality
- 4.5
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
- Education
- Los Angeles, California
- 11-50 Employees
- Phone Interview
- Verified
Vention is developing an iOS and Android mobile app for a nursing corporation. This app will allow nurses to track births, input information, and get practical recommendations for safe child care.
Vention has created a high-quality app nurses are excited about, showing their impressive understanding and investment in the client's vision and goals. The team delivers on time and within budget and truly cares about the client's success. Moreover, they're responsive, respectful, and professional.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the CEO of Bundle Birth, a nursing corporation. We provide educational support for both families giving birth and professionals, especially labor and delivery nurses.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Vention?
We needed help to develop an app.
SOLUTION
What was the scope of their involvement?
Vention has been developing an iOS and Android mobile app for us. This app is being built specifically for labor and delivery nurses, and it has three main functions. The main feature is for end customers, as this app tracks their child's birth and outcome. Nurses have the ability to add details about the patient's experience and the complications they took care of. All the information gets into the birth statistics to keep track of.
Another feature of this app is an entire clinical algorithm. This algorithm overviews all births and provides practical recommendations for the child's care to be as safe and physiologically oriented as possible. This app is to be used by nurses on the job as a reference tool for their practice when they feel stuck or when labor slows down and seems to be moving towards a C-section to help avoid it.
The app's third feature is that it collects data in order to analyze trends. With this feature, we'll be able to gather data and provide practice recommendations based on real-time births happening all over the country.
What is the team composition?
Ryan (Business Development Manager) has been our main point of contact at Vention. We also work with Valery (Senior Project Manager), who then takes our input to the rest of the team.
How did you come to work with Vention?
My director of strategy found them on Google. We were scouting companies and ended up going with Vention. Ryan was the one who convinced us about their product and this project. I'm a nurse by trade, so I knew nothing about app development. However, I felt that Ryan understood that, so there was no stigma. He also listened really well, so I felt cared for and protected, which is rare from a sales perspective.
Ryan offered a personalized approach where, while he was selling a service, he was also very honest and real, which differentiated Vention from the other companies we were looking at. I felt like Ryan was a true partner who really wanted us to succeed. Moreover, Vention wasn't afraid of how inexperienced we were, as Ryan went out of his way to ensure we had the resources we needed and answered a lot of questions.
How much have you invested with them?
We've spent almost $150,000.
What is the status of this engagement?
We started the project with them in September 2023, and the project is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our app hasn't been launched yet, so we don't have any metrics or results. Our MVP version was supposed to be launched in mid-February 2024, but we're pushing the release date based on my decision. However, I know that there's a lot of interest in our app. Nurses are asking for this app and are really excited about it.
As for the quality of their work, Vention is very invested in the project, which has had a positive impact on the quality of their work. They actually care and understand what they're doing rather than just checking the boxes. To me, that sets them apart from other companies and has allowed us to develop a high-quality product.
Vention has understood our vision. Our app is very personable and meaningful, and it can potentially save lives. Therefore, it has higher stakes, and Vention really understands that. Said understanding has been reflected in the quality of their work and their investment in our success.
On top of that, working with Vention has been streamlined because I haven't had to hire internal people to have access to professionals who can fill my different needs to get this project done. There's no way I could have done this project on my own, as I didn't even know what I needed initially. As a result of this partnership, I've also saved a lot of money because I would have wasted a lot of time trying to do it on my own.
How did Vention perform from a project management standpoint?
Vention has delivered on budget and stuck to the timelines we've established. Moreover, the structure of their work is excellent, which is reflected in the Confluence tabs, where they've outlined the different features and the purpose of this app. Our communication is also very good. Although there were some miscommunication issues for a while, I actually don't blame Vention for that; I blame the design team we initially brought into the project.
We have a shared Slack channel, which we use all day to communicate. We also communicate via email and use WhatsApp occasionally if there's something urgent. Additionally, we use Zoom for our virtual calls.
What did you find most impressive about them?
Ryan has been amazing. This is my first app development project. Still, I've learned a lot throughout the process. Ryan has stayed involved and been a really helpful liaison throughout the process.
Moreover, I can't say better things about Valery — he has saved our lives. I've never worked with a service provider who cares more than him. He's very invested, listens well, and goes above and beyond his scope of duty. He works as if he were a part of our team, so we feel very looked out for, which has been essential for our app's success.
Valery constantly brings things to my attention, as he's very forthcoming whenever there's a concern. Moreover, he's very professional. Initially, he didn't want to step on my toes, as I was the CEO. However, I told him that I didn't know what I was doing and to please be my eyes and ears on this project to tell me if I was missing something. Since then, he has taken that feedback and been very present. At this point, he almost knows the clinical side better than I do.
Valery has cut the energy high with the team and advocated for us, staying professional amidst a lot of different personalities. This app wouldn't be where it is without him. Moving forward, Valery being on our team is essential for us to continue working with Vention. I just expect Vention to give him the raise and promotions he deserves and keep him on our project.
Overall, Vention's entire team has been very responsive, respectful, and excited about the project. Moreover, they work hard and get things done, so I'm very pleased with them. For example, Vention recently brought on Hanna (UI/UX Designer). Although she has been working on the project for about a week, I've been very impressed with her skills. Additionally, she's great at delivering hard news, which is difficult to do.
Based on my experience, most service providers don't listen once they're doing their job. Still, one of Vention's strengths is that they really listen. Valery, in particular, has taken incredible ownership of the project and really listens well. He also does his own research and reaches out when he needs to.
Are there any areas they could improve?
Looking back on the experience, I feel like Vention was initially trying to be more professional than needed, so they saw me as the boss and didn't want to offend me. Therefore, it took Valery a little while to gain some confidence to tell me things as they were.
Initially, I brought an outside design firm, which they recommended, but we then had some concerns with our designs that would potentially cause us to redesign the whole app. It would have been great if they hadn't held back on the feedback and told me about their concerns even earlier than they did.
Although they provided me with the feedback, I didn't really understand how much impact the designs would have. Therefore, adding more context as to how my decisions would impact the future would have allowed me to make different decisions.
Nonetheless, I can also see the silver lining. Those challenges got us where we are now, which has been part of the process. Everything has gone as well as it could have gone, and I'm realistic in knowing that no project goes perfectly right away.
Do you have any advice for future clients of theirs?
Trust your gut along the way. Moreover, I've learned that your project manager can make or break the scenario. Thus, you should evaluate who your project manager is and have them reiterate back to you the purpose of what you're trying to do to ensure that they've done their research. If your project manager is invested in and excited about your project, you'll get a better result. Additionally, ask a lot of questions.
RATINGS
-
Quality
4.5Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS